Windows 8 and 8.1 Forums


BSOD - (hal.dll - ntoskrnl.exe, etc)

  1. #1


    Posts : 6
    Windows 8.1 Update 1 64-bits

    BSOD - (hal.dll - ntoskrnl.exe, etc)


    Sincerely, my English is not very good (Spanish). Apologies, thank you very much.


    I've had blue screens, very consistently, I've noticed that when using the Spotify program. is more common.


    They are the only ones who can help. Under the last minidump. thank you in advance.
    Last edited by ZDGox; 13 Jun 2014 at 13:23.

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    Please couldyou post your dumpfiles according to these instructions here https://www.eightforums.com/bsod-crashes-debugging/10685-blue-screen-death-bsod-posting-instructions.html .
    Please use option one and use Grab all.

    Most of your dumpfiles blames atikmdag.sys .
    This is the driver for your videocard. Please update to the latest version.


      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1 Update 1 64-bits


    Corrected the post
      My System SpecsSystem Spec

  4. #4


    Posts : 660
    windows 8.1


    Your latest dumpfiles mostly are related to Storage(drivers).
    Probably caused by : storport.sys ( storport!RaidpAdapterTimerDpcRoutine+57 )
    Probably caused by : nvstor.sys ( nvstor+194f6 )

    Your drivers are from sept. 2011 and predates windows 8/8.1
    Please update your nvdia storage drivers to the latest windows 8.1 compatible drivers
    Driver Description: nVidia Storage DriversDriver Update Site: Drivers - Download NVIDIA Drivers

    Also your nvdia networkdrivers are outdated(2011) Please also update
    Driver Description: nVidia nForce network driver
    Driver Update Site: Drivers - Download NVIDIA Drivers

    Please also update your Bitdefender application to the latest windows 8.1 compatible version( all your drivers are from 2012)
      My System SpecsSystem Spec

BSOD - (hal.dll - ntoskrnl.exe, etc)
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