Windows 8 and 8.1 Forums


Prolonged BSOD issue under stress, Memory_Management etc

  1. #1


    Posts : 4
    windows 8.1

    Prolonged BSOD issue under stress, Memory_Management etc


    Hey!


    My problem has followed me for about six months now, sometimes it goes away for weeks and then comes back making my computer completely useless.
    BSOD occurs especially under stress, like bf4 or lately also with CS:GO. First i thought it was the prosessor, and i installed a new cooler. It helped for a while but the problem persists. I have ran memtest, ran Furmark and many types of stress tests, but it seems that i cannot duplicate the crash in any of the tests.
    As i said, the problem sometimes goes away, and sometimes comes back, yesterday my system crashed watching netflix.

    After a crash, it usually takes awhile before i can start again, my comp tries to restart right away, but after few seconds it reboots again, so i have to take the power off for maybe 10mins or so before restarting.

    I think the MOBO beeber is giving some short of warning too, it gives a singular beeb at seemingly random times.

    Attached is the SF_Diagnostic_Tool created zip.

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    windows 8.1


    Quick update, i managed to get the system on for long enough to run some updates, after updates the computer was stable for some hours, but after shutting it down and being off for 2 hours the problem came back. Now windows is even saying it is broken and i need a boot disc to get it back on. Hopefully someone could help, if i cannot identify the culprit, i need to buy a new comp.

    Attached latest crash dumps.
    Last edited by polegar; 12 Jun 2014 at 13:56. Reason: Attached a file
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    Once you get the system started again, please use this free temperature monitor: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting I see that you have SpeedFan installed - what sort of temps are you seeing with it?

    If this is a laptop, try using a cooling pad. If it's a desktop, try opening the case and pointing a house fan (on high) into the case. See if that makes the system stay on longer (if it does, let us know).

    The memory dumps say that the problem is hardware - and I agree with it. Please start with these free diagnostics: Hardware Diagnostics
    If all the diags pass, then try this to help isolate the problem device: Hardware Stripdown Troubleshooting

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Jun 11 10:33:33.593 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061114-5828-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:05:32.269
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :hardware ( Ntfs+ce73f )
    BugCheck 24, {b500190637, ffffd001591d38e8, ffffd001591d30f0, fffff8017758f73f}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b500190637
    Arg2: ffffd001591d38e8
    Arg3: ffffd001591d30f0
    Arg4: fffff8017758f73f
    PROCESS_NAME:  MsMpEng.exe
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: IP_MISALIGNED
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3303
      BIOS Version                  F13
      BIOS Release Date             09/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jun 11 07:21:27.418 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061114-5687-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:17:54.106
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by :atikmpag.sys ( atikmpag+456a4 )
    BugCheck D1, {18, 7, 0, fffff8015da546a4}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000018, memory referenced
    Arg2: 0000000000000007, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8015da546a4, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: AV_atikmpag+456a4
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3293
      BIOS Version                  F13
      BIOS Release Date             09/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jun 11 03:04:19.422 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061114-5468-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:03:20.109
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2aebd )
    BugCheck 1A, {41201, fffff68025b8e350, b7c0000183c80867, ffffe00120220cb0}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041201, The subtype of the bugcheck.
    Arg2: fffff68025b8e350
    Arg3: b7c0000183c80867
    Arg4: ffffe00120220cb0
    BUGCHECK_STR:  0x1a_41201
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x1a_41201_nt!_??_::FNODOBFM::_string_
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 10 15:58:17.128 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061114-5437-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:01:08.804
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+b69 )
    BugCheck C000021A, {ffffc0013e8a6a80, 0, 0, 0}
    BugCheck Info: WINLOGON_FATAL_ERROR (c000021a)
    Arguments: 
    Arg1: ffffc0013e8a6a80, String that identifies the problem.
    Arg2: 0000000000000000, Error Code.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    Arg2: 0000000000000000, Error Code.
    BUGCHECK_STR:  0xc000021a_DCOM_Terminated
    PROCESS_NAME:  services.exe
    FAILURE_BUCKET_ID: 0xc000021a_DCOM_Terminated_nt!_??_::OKHAJAOM::_string_
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3293
      BIOS Version                  F13
      BIOS Release Date             09/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 10 15:10:57.835 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061014-5921-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:5 days 3:29:50.537
    Probably caused by :memory_corruption ( nt!MiBadShareCount+4b )
    BugCheck 4E, {99, 1c2f54, 2, 20001b0001befd3}
    BugCheck Info: PFN_LIST_CORRUPT (4e)
    Arguments: 
    Arg1: 0000000000000099, A PTE or PFN is corrupt
    Arg2: 00000000001c2f54, page frame number
    Arg3: 0000000000000002, current page state
    Arg4: 020001b0001befd3, 0
    BUGCHECK_STR:  0x4E_99
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x4E_99_nt!MiBadShareCount
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3293
      BIOS Version                  F13
      BIOS Release Date             09/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jun  5 08:55:44.430 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060514-5859-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:29:06.107
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+2f47b )
    BugCheck 139, {3, ffffd00022f32d60, ffffd00022f32cb8, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd00022f32d60, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd00022f32cb8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  Hearthstone.ex
    FAILURE_BUCKET_ID: 0x139_3_dxgmms1!VidMmInterface
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jun  5 08:09:32.793 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060514-6343-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:08:14.470
    Probably caused by :hardware ( nt!IopParseDevice+2ee )
    BugCheck 3B, {c0000005, fffff800de87e0ce, ffffd000264fa980, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800de87e0ce, Address of the instruction which caused the bugcheck
    Arg3: ffffd000264fa980, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  GameOverlayUI.
    FAILURE_BUCKET_ID: IP_MISALIGNED
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3293
      BIOS Version                  F13
      BIOS Release Date             09/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Jun  5 08:00:58.279 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060514-7421-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:14 days 4:11:58.777
    Probably caused by :memory_corruption ( nt!MiFindEmptyAddressRangeInTree+117 )
    BugCheck 3B, {c0000005, fffff801b10934a7, ffffd0002785bc10, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801b10934a7, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002785bc10, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csgo.exe
    FAILURE_BUCKET_ID: 0x3B_nt!MiFindEmptyAddressRangeInTree
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3293
      BIOS Version                  F13
      BIOS Release Date             09/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Jun 11 10:33:33.593 2014 (UTC - 4:00)**************************
    viahduaa.sys                Fri May  4 06:35:46 2012 (4FA3B102)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
    HPKBx64.sys                 Mon Mar  4 05:18:45 2013 (51347505)
    L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    atikmpag.sys                Fri Dec  6 15:21:45 2013 (52A231D9)
    atikmdag.sys                Fri Dec  6 16:19:43 2013 (52A23F6F)
    
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=speedfan.sys
    HPKBx64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    windows 8.1


    Hey!

    It is a desktop, and there is no heat issues. Did some more tests and finally managed to crash the system with OCCT power supply test. I will buy a new power supply and see if it fixes the problem, i guess it is still possible that it is the motherboard and not the power supply...?
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If you're trying a power supply, purchase it from a store that accepts returns. That way, if it doesn't fix the problem, you can at least return it to get your money back.

    Good luck!
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    windows 8.1


    No, it did not fix the problem. I am at a loss. The only diagnostig/test that crashes the system is the OCCT power supply test. Is it possible that it would be the mobo?
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are no tests for motherboards. It's too expensive for the manufacturer's to develop a test for them - it's cheaper to replace them in order to test it.

    Try this procedure to see if you can eliminate other things first: Hardware Stripdown Troubleshooting
    Be sure that you have run all of the hardware diagnostics as the stripdown procedure relies on them having been run.
      My System SpecsSystem Spec

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