Windows 8 and 8.1 Forums

BSOD rtkvhd64.sys

  1. #1


    Posts : 3
    Windows 8.1 pro media center

    BSOD rtkvhd64.sys


    I have been getting BSOD rtkvhd64.sys for about 3 day's now, I think ever since I updated my nvidia drivers to 337.88, as a result I downloaded 335.23 and installed them but that dose not seem to have fixed the problem. Seem's to happen when I'm playing FM2014 or Warcraft.

    Any help would be very much appreciated.

    EDIT: Windows 8.1 Pro Media Center 64bit
    Last edited by Isotopes; 09 Jun 2014 at 10:16.

      My System SpecsSystem Spec

  2. #2


    Posts : 3
    Windows 8.1 pro media center


    In addition a few day's ago RealTek audio drivers were updated due to the sound on my speakers just not working one day, I got the latest 64bit from the website and all seemed fine, could be part of the issue I dono.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your BIOS dates from 2007. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    There is a possibility that this system is not compatible w/Win8 or Win8.1 If so, the you'll have to decide to downgrade to Win7 or Vista in order to achieve acceptable performance. We'll continue to attempt to help until you decide what to do.

    These devices have problems in Device Manager:
    Standard floppy disk controller ACPI\PNP0700\4&39F2EEF9&0 This device is disabled.
    Not Available LOGIDEVICE\VID_046D&PID_C231\1&79F5D87&0&49713 The drivers for this device are not installed.
    Not Available LOGIDEVICE\VID_046D&PID_C232\1&79F5D87&0&49714 The drivers for this device are not installed.
    Please update the Logitech drivers for the mouse and keyboard to the latest, Win8.1 compatible version.

    The memory dumps blame RTKVHD64.sys - a driver component for your Realtek sound device. As you've already updated this driver, we'd have to suspect something else. Please run Driver Verifier according to these instructions: Driver Verifier Settings

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Keyboard
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

    I1KBFLTR.sys Wed Oct 19 00:43:33 2011 (4E9E5575)
    Gaming Keyboard
    I1KBFLTR.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.






    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Jun  9 08:33:48.070 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060914-18312-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:01:29.862
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    Probably caused by :RTKVHD64.sys ( RTKVHD64+2807ef )
    BugCheck 3B, {c0000005, fffff800de1057ef, ffffd00151cd2340, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800de1057ef, Address of the instruction which caused the bugcheck
    Arg3: ffffd00151cd2340, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  RAVCpl64.exe
    FAILURE_BUCKET_ID: 0x3B_RTKVHD64+2807ef
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2400
      BIOS Version                  F11
      BIOS Release Date             05/28/2007
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  965P-DQ6
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jun  9 08:31:16.168 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060914-18921-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 2:01:15.960
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    Probably caused by :RTKVHD64.sys ( RTKVHD64+2807ef )
    BugCheck 3B, {c0000005, fffff800ba72b7ef, ffffd000d10a3340, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800ba72b7ef, Address of the instruction which caused the bugcheck
    Arg3: ffffd000d10a3340, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  RAVCpl64.exe
    FAILURE_BUCKET_ID: 0x3B_RTKVHD64+2807ef
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2400
      BIOS Version                  F11
      BIOS Release Date             05/28/2007
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  965P-DQ6
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jun  8 06:28:52.872 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060814-19984-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 9:21:05.664
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    Probably caused by :RTKVHD64.sys ( RTKVHD64+2807ef )
    BugCheck 3B, {c0000005, fffff801b74a67ef, ffffd001a9077340, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801b74a67ef, Address of the instruction which caused the bugcheck
    Arg3: ffffd001a9077340, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  RAVCpl64.exe
    FAILURE_BUCKET_ID: 0x3B_RTKVHD64+2807ef
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2400
      BIOS Version                  F13A
      BIOS Release Date             08/25/2008
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  965P-DQ6
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jun  6 20:07:32.882 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060714-19750-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:05:23.674
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    Probably caused by :RTKVHD64.sys ( RTKVHD64+2807ef )
    BugCheck 3B, {c0000005, fffff800f6f517ef, ffffd001a1d74340, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800f6f517ef, Address of the instruction which caused the bugcheck
    Arg3: ffffd001a1d74340, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  RAVCpl64.exe
    FAILURE_BUCKET_ID: 0x3B_RTKVHD64+2807ef
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2400
      BIOS Version                  F13A
      BIOS Release Date             08/25/2008
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  965P-DQ6
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jun  6 20:00:54.853 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060714-17843-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 3:08:37.646
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    Probably caused by :RTKVHD64.sys ( RTKVHD64+2807ef )
    BugCheck 3B, {c0000005, fffff801bf6a27ef, ffffd001fc9e0340, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801bf6a27ef, Address of the instruction which caused the bugcheck
    Arg3: ffffd001fc9e0340, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  RAVCpl64.exe
    FAILURE_BUCKET_ID: 0x3B_RTKVHD64+2807ef
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2400
      BIOS Version                  F13A
      BIOS Release Date             08/25/2008
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  965P-DQ6
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jun  6 16:51:09.466 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060614-19718-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 12:24:23.257
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    Probably caused by :RTKVHD64.sys ( RTKVHD64+2807ef )
    BugCheck 3B, {c0000005, fffff801a8b6e7ef, ffffd0007e185340, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801a8b6e7ef, Address of the instruction which caused the bugcheck
    Arg3: ffffd0007e185340, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  RAVCpl64.exe
    FAILURE_BUCKET_ID: 0x3B_RTKVHD64+2807ef
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2400
      BIOS Version                  F13A
      BIOS Release Date             08/25/2008
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  965P-DQ6
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat May 31 16:04:41.910 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\053114-15687-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 8:45:47.700
    Probably caused by :HDAudBus.sys
    BugCheck 9F, {3, ffffe00103468d30, fffff800e4c8ba70, ffffe001034a2010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00103468d30, Physical Device Object of the stack
    Arg3: fffff800e4c8ba70, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe001034a2010, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_RTKVHD64_IMAGE_HDAudBus.sys
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2400
      BIOS Version                  F13A
      BIOS Release Date             08/25/2008
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  965P-DQ6
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Jun  9 08:33:48.070 2014 (UTC - 4:00)**************************
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    I1KBFLTR.sys                Wed Oct 19 00:43:33 2011 (4E9E5575)
    yk63x64.sys                 Wed Jan  9 10:46:56 2013 (50ED90F0)
    LGSHidFilt.Sys              Thu May 30 11:16:33 2013 (51A76D51)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    RTKVHD64.sys                Wed May 14 06:28:52 2014 (53734564)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Jun  6 20:07:32.882 2014 (UTC - 4:00)**************************
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
    NvStreamKms.sys             Thu May 22 12:43:14 2014 (537E2922)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat May 31 16:04:41.910 2014 (UTC - 4:00)**************************
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    NvStreamKms.sys             Tue Apr 29 20:59:44 2014 (53604B00)
    
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    I1KBFLTR.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    yk63x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1 pro media center


    Thank you very much for looking into this for me, I have removed the RealTek audio driver all together and I'm looking to buy a new set of speakers hopefully ones that do not use this driver! As a result the BSOD has ended for at least the last 12 hours.

    I have updated the suggested Logitech driver, it was for my G600 mouse as it turns out, my keyboard is the QPAD MK-85 so I just guess Logitech use similar drivers for both mouse and keyboard products, the QPAD drivers seem to be upto date in anycase.

    I was aware the bios was out dated but as you say it can be troublesome to update and in all honesty I'm scared to death to try, if you think it will make a vast improvement to my systems comparability going forward I will endeavour to do so but I have been putting it off for some time.

    Honestly forgot I even had a floppy drive, I suppose if I just disconnect it inside the case and uninstall the device from the device manager that should do the trick?

    My best guess is that NvstreamKms.sys is some remnant left over from having updated and rolled back my Nvidia drivers, with the RealTek drivers now gone I will most likely attempt to update them again back to 337.88 and see if that works out.

    Once again thank you very much for allotting time to this, it's a weight off my mind to know for sure what the problem is/was.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I have to wonder about the Realtek sound drivers. You have updated them in the past, so it would seem to me that it's either a compatibility problem, or a hardware problem.

    Frankly, I'd leave everything else alone for now and see if that helps.

    As for the BIOS, I don't know if it'll help or hinder things. BUT I do think that, at some point, the stability issues with the system may force you to update it (and take that chance). I had a Lenovo system with a 2008 BIOS that just wouldn't work well with Win8 and I had to downgrade it to Win7 in order to get it to work (we even tried to fix it while I visited Microsoft - but no one could coax acceptable performance from it).
      My System SpecsSystem Spec

BSOD rtkvhd64.sys
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