Windows 8 and 8.1 Forums


bsod while playing most games sometimes causally

  1. #1


    Posts : 20
    8.1 pro

    bsod while playing most games sometimes causally


    Processor: AMD FX-8350 CPU (8x 4.00GHz/8MB L2 Cache)
    PowerDrive Level 1 - Up to 10% Overclocking
    Memory: 16 GB [4 GB X4] DDR3-1600 Memory Module - G.Skill Ripjaws X
    Video card: NVIDIA GeForce GTX 650 - 2GB - EVGA Superclocked - Core: 1202MHz
    motherboard: Gigabyte GA-970A-UD3 -- AMD 970


    Had this computer since jan 2013 custom built from ibuypower and been having this problem since i got it. At first only got bsod from playing steam games like dead island after 30-60mins. Now i may get them about 2 times a month from just casual use. Bsod are usually different (irql not less or equal, system service exception) but always same driver fault which is ntoskrnl.exe.

    I have swaped the graphics card with a similar one, no difference.
    I have done 1 memtest for about 12 hours with 3 passes no errors


    i posted the latest minidump, will post more when i get them.
    Any help or tips would be appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    Do your still need help with this problem?
    I will be notified if you reply to this topic and will respond within 48 hours.
      My System SpecsSystem Spec

  3. #3


    Posts : 20
    8.1 pro


    Yes, I still need help
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please ensure that you have ALL available Windows Updates. It may take several trips to get them all - so check back after rebooting.

    This device isn't working:
    Microsoft Visual Studio Location Simulator Sensor ROOT\WPD\0000 This device is not working properly because Windows cannot load the drivers required for this device.
    If unable to uninstall this device (without it returning), please uninstall Visual Studio to ensure that it's removed. Feel free to reinstall the latest, Win8.1 compatible version of Visual Studio AFTER the system has been stabilized.

    From looking at the WER section of MSINFO32, I suspect the drivers for a USB audio device. It appears that you have a Logitech H800 USB wireless headset installed - I'd suspect it's drivers first. If unable to update it's drivers, remove the device from the system and uninstall it software (in order to test if this stops the BSOD's).

    Beyond this, as there was only 1 memory dump in the upload, I have these 3 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Start with these free hardware diagnostics: Hardware Diagnostics
    3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings'

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Jun  7 22:48:32.795 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060714-14218-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:5 days 12:23:16.503
    *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
    *** WARNING: Unable to verify timestamp for UsbHub3.sys
    *** ERROR: Module load completed but symbols could not be loaded for UsbHub3.sys
    Probably caused by :UsbHub3.sys ( UsbHub3+15bea )
    BugCheck 3B, {c0000005, fffff8019807236b, ffffd000229964b0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8019807236b, Address of the instruction which caused the bugcheck
    Arg3: ffffd000229964b0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  audiodg.exe
    FAILURE_BUCKET_ID: 0x3B_UsbHub3+15bea
      BIOS Version                  F7
      BIOS Release Date             10/22/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  GA-970A-UD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Jun  7 22:48:32.795 2014 (UTC - 4:00)**************************
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    klpd.sys                    Fri Apr 12 07:34:45 2013 (5167F155)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    klim6.sys                   Thu Jul 11 03:53:56 2013 (51DE6494)
    klmouflt.sys                Thu Aug  8 09:09:08 2013 (52039874)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    kl1.sys                     Fri Oct 18 05:18:22 2013 (5260FCDE)
    nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
    kneps.sys                   Thu Oct 31 09:45:52 2013 (52725F10)
    klkbdflt.sys                Fri Dec 27 08:35:56 2013 (52BD823C)
    klwfp.sys                   Wed Feb  5 08:33:44 2014 (52F23DB8)
    klflt.sys                   Sat Mar  1 18:02:12 2014 (531266F4)
    klif.sys                    Thu Mar  6 11:38:02 2014 (5318A46A)
    RzFilter.sys                Thu Apr  3 11:39:47 2014 (533D80C3)
    RzDxgk.sys                  Thu Apr  3 11:39:50 2014 (533D80C6)
    rzendpt.sys                 Tue Apr  8 22:28:32 2014 (5344B050)
    rzudd.sys                   Tue Apr  8 22:28:33 2014 (5344B051)
    rzmpos.sys                  Tue Apr  8 22:28:54 2014 (5344B066)
    
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=klpd.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    http://www.carrona.org/drivers/driver.php?id=klwfp.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    http://www.carrona.org/drivers/driver.php?id=RzFilter.sys
    http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 20
    8.1 pro


    Thank you for responding, i appreciate the help.
    I have updated windows from what I could see.
    I have uninstalled Visual Studio, but i don't see it doing much since i just recently installed it last month because of the bsod. I don't plan on re-installing it.

    I am going to try to experiment with some games and see if i get any bsod and also removing the wireless headset.
    I will post the minidumps if i do.

    I will also at some point try the hardware diagnostics.
      My System SpecsSystem Spec

  6. #6


    Posts : 20
    8.1 pro


    I finally got another bsod, this is one of the more typical bsod (IRQL NOT LESS OR EQUAL). I have not removed the headset.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Nothing really significant in this one. Please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Jun 16 02:57:43.717 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061614-13828-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 4:49:45.425
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :ntkrnlmp.exe ( nt!SwapContext_PatchLdtBypass+12 )
    BugCheck A, {5, 2, 1, fffff801f1d6923e}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000005, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff801f1d6923e, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: AV_nt!SwapContext_PatchLdtBypass
      BIOS Version                  F7
      BIOS Release Date             10/22/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  GA-970A-UD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Jun 16 02:57:43.717 2014 (UTC - 4:00)**************************
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    klpd.sys                    Fri Apr 12 07:34:45 2013 (5167F155)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    klim6.sys                   Thu Jul 11 03:53:56 2013 (51DE6494)
    klmouflt.sys                Thu Aug  8 09:09:08 2013 (52039874)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    kl1.sys                     Fri Oct 18 05:18:22 2013 (5260FCDE)
    kneps.sys                   Thu Oct 31 09:45:52 2013 (52725F10)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    klkbdflt.sys                Fri Dec 27 08:35:56 2013 (52BD823C)
    klwfp.sys                   Wed Feb  5 08:33:44 2014 (52F23DB8)
    klflt.sys                   Sat Mar  1 18:02:12 2014 (531266F4)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    klif.sys                    Thu Mar  6 11:38:02 2014 (5318A46A)
    RzFilter.sys                Thu Apr  3 11:39:47 2014 (533D80C3)
    RzDxgk.sys                  Thu Apr  3 11:39:50 2014 (533D80C6)
    rzendpt.sys                 Mon May 19 02:43:41 2014 (5379A81D)
    rzudd.sys                   Mon May 19 02:43:44 2014 (5379A820)
    rzmpos.sys                  Mon May 19 02:44:13 2014 (5379A83D)
    
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=klpd.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    http://www.carrona.org/drivers/driver.php?id=klwfp.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    http://www.carrona.org/drivers/driver.php?id=RzFilter.sys
    http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
      My System SpecsSystem Spec

  8. #8


    Posts : 20
    8.1 pro


    I ran driver verifier and my computer froze while playing a game, I didn't realize it generated a minidump until now.
    System Thread Exception Not Handled
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This memory dump blames a Windows component. As you set it to verify 3rd party drivers we have to assume:
    - the 3rd party driver weren't at fault.
    - that it's either a hardware problem or a Windows problem.

    First, recheck to make sure you have all Windows Updates, then try this:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
    Also, please run these free diagnostics: Hardware Diagnostics
    No need to repeat the memtest, but the video tests may be helpful even though you've replaced video cards.
    Please let us know the results and we'll move on from there.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Jun 16 11:06:14.431 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061614-22109-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 2:28:08.209
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :ntkrnlmp.exe ( nt!SwapContext_PatchLdtBypass+12 )
    BugCheck 1000007E, {ffffffffc0000005, fffff801fb1ce23e, ffffd00027f28358, ffffd00027f27b60}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff801fb1ce23e, The address that the exception occurred at
    Arg3: ffffd00027f28358, Exception Record Address
    Arg4: ffffd00027f27b60, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    FAILURE_BUCKET_ID: AV_VRF_nt!SwapContext_PatchLdtBypass
      BIOS Version                  F7
      BIOS Release Date             10/22/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  GA-970A-UD3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Jun 16 11:06:14.431 2014 (UTC - 4:00)**************************
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    klpd.sys                    Fri Apr 12 07:34:45 2013 (5167F155)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    klim6.sys                   Thu Jul 11 03:53:56 2013 (51DE6494)
    klmouflt.sys                Thu Aug  8 09:09:08 2013 (52039874)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    kl1.sys                     Fri Oct 18 05:18:22 2013 (5260FCDE)
    kneps.sys                   Thu Oct 31 09:45:52 2013 (52725F10)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    klkbdflt.sys                Fri Dec 27 08:35:56 2013 (52BD823C)
    klwfp.sys                   Wed Feb  5 08:33:44 2014 (52F23DB8)
    klflt.sys                   Sat Mar  1 18:02:12 2014 (531266F4)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    klif.sys                    Thu Mar  6 11:38:02 2014 (5318A46A)
    RzFilter.sys                Thu Apr  3 11:39:47 2014 (533D80C3)
    RzDxgk.sys                  Thu Apr  3 11:39:50 2014 (533D80C6)
    rzendpt.sys                 Mon May 19 02:43:41 2014 (5379A81D)
    rzudd.sys                   Mon May 19 02:43:44 2014 (5379A820)
    rzmpos.sys                  Mon May 19 02:44:13 2014 (5379A83D)
    
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=klpd.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    http://www.carrona.org/drivers/driver.php?id=klwfp.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    http://www.carrona.org/drivers/driver.php?id=RzFilter.sys
    http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
      My System SpecsSystem Spec

  10. #10


    Posts : 20
    8.1 pro


    When i scan and check health is says that the component store is repairable. When i restorehealth i get error: 0x800f0906 "The source files could not be downloaded. Use the "source" option to specify the location of the files that are required to restore the feature."

    I'v also tried

    Dism /Image:C:\offline /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows
    Dism /Online /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows /LimitAccess
    Dism /Online /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows

    I did sfc.exe /scannow and that said "Windows Resource Protection found corrupt files but was unable to fix some of them."
      My System SpecsSystem Spec

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bsod while playing most games sometimes causally
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