Windows 8 and 8.1 Forums


BSOD 3-4 times/week, possible issue with Windows Kernel

  1. #11


    Posts : 16
    Windows 8.1 x64


    Been running driver verifier for a little while now. I got two more BSODs, but I don't think they were caused by verifier. The dump files are attached.

    It looks like they're pointing to nvlddmkm.sys. Not exactly sure what to do about that.

    EDIT: just had my system freeze completely, but not BSOD. Happened right after waking up from sleep. Chrome crashed, then complete freeze. In event viewer, I keep seeing errors saying that the last system shutdown was unexpected. This makes me think it's an issue with the computer going into sleep mode that's then realized when waking back up.
    Last edited by neumee500; 20 Jun 2014 at 14:55.

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The last memory dump was verifier enabled and pointed to the nVidia drivers.
    This means that, most likely, this is a problem with the video (note that I did not specify drivers or hardware - more on that later)

    The first step is to:
    - download a fresh set of the latest, Win8.1 compatible nVidia drivers from the nVidia website
    - uninstall the current nVidia drivers
    - install the freshly downloaded nVidia drivers
    - monitor for further BSOD's

    While waiting to see if it BSOD's, also try these free diagnostics (start with the video tests): Hardware Diagnostics
    Also, ensure that the card is firmly seated in the slot, that the card is receiving cool air, that the fan on the card is working, and that the cooler is not clogged with dirt/dust/hairballs/peanut butter and jelly sandwiches/etc :0)

    Good luck!

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Jun 18 18:48:11.893 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061814-10437-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 22:38:54.611
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+d75af )
    BugCheck C1, {ffffcf80f03f4fd0, ffffcf80f03f414c, c14028, 23}
    BugCheck Info: SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (c1)
    Arguments: 
    Arg1: ffffcf80f03f4fd0, address trying to free
    Arg2: ffffcf80f03f414c, address where bits are corrupted
    Arg3: 0000000000c14028, (reserved)
    Arg4: 0000000000000023, caller is freeing an address where nearby bytes within the same page have been corrupted
    BUGCHECK_STR:  0xC1_23
    PROCESS_NAME:  LogonUI.exe
    FAILURE_BUCKET_ID: 0xC1_23_nvlddmkm+d75af
    CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F8
      BIOS Release Date             05/02/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H87-D3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Jun 17 20:08:53.391 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\061714-10828-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 4:22:51.110
    Probably caused by :ntkrnlmp.exe ( nt!IopGetSetSecurityObject+d9 )
    BugCheck 3B, {c0000005, fffff8007b8738b9, ffffd00034762ea0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8007b8738b9, Address of the instruction which caused the bugcheck
    Arg3: ffffd00034762ea0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_nt!IopGetSetSecurityObject
    CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F8
      BIOS Release Date             05/02/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H87-D3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Jun 18 18:48:11.893 2014 (UTC - 4:00)**************************
    LHidEqd.Sys          Thu May 23 02:09:49 2013 (519DB2AD)
    LEqdUsb.Sys          Thu May 23 02:09:50 2013 (519DB2AE)
    LMouFilt.Sys         Thu May 23 02:09:56 2013 (519DB2B4)
    LHidFilt.Sys         Thu May 23 02:10:00 2013 (519DB2B8)
    intelppm.sys         Thu Aug 22 04:46:35 2013 (5215CFEB)
    TeeDriverx64.sys     Thu Sep  5 14:02:18 2013 (5228C72A)
    IntcDAud.sys         Fri Feb 21 08:50:26 2014 (530759A2)
    iwdbus.sys           Thu Mar 13 17:59:14 2014 (53222A32)
    RTKVHD64.sys         Fri Mar 14 07:03:23 2014 (5322E1FB)
    e1d64x64.sys         Fri Mar 14 14:10:25 2014 (53234611)
    nvvad64v.sys         Fri Mar 28 09:32:06 2014 (533579D6)
    iaStorA.sys          Thu Apr  3 19:00:05 2014 (533DE7F5)
    dump_iaStorA.sys     Thu Apr  3 19:00:05 2014 (533DE7F5)
    igdkmd64.sys         Sat May 17 00:17:35 2014 (5376E2DF)
    nvlddmkm.sys         Mon May 19 19:08:44 2014 (537A8EFC)
    
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    e1d64x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #13


    Posts : 16
    Windows 8.1 x64


    Update:
    I uninstalled the nVidia drivers, then reinstalled the latest versions, minus some gaming-specific items that I don't use. I then disabled the streaming service that everyone seems to have problems with.

    I uninstalled the Intel graphics and audio drivers, as I have the nVidia for graphics and a Realtek driver for audio. I also disabled the integrated graphics via the processor.

    Driver Verifier has been running for just shy of 48 hours now and I haven't had any problems. My system passed the FurMark tests with flying colors. No matter the resolution, the GPU temp never exceeded 67 C (tests were about 20 minutes each).

    EDIT: I thought everything was good, but I just had another BSOD (about 50 hours after enabling driver verifier). I think this one might shed some new light onto what the potential problem could be. Dump file is attached.

    EDIT 2: Just ran a Malwarebytes scan to rule that out. It found three things, all related to OpenCandy. I quarantined these items.
    Last edited by neumee500; 23 Jun 2014 at 20:50.
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    What were the results of the rest of the hardware diagnostics I asked you to run in my last post?
    The Furmark results are good, but there are other hardware components (and other components of the video card) that could be having problems.

    If the system passes all of the other diagnostics, then please use this procedure to help isolate the troublesome hardware: Hardware Stripdown Troubleshooting

    This is not a Driver Verifier enabled memory dump. Please turn verifier off as it's done it's job and is no longer needed. To do this, open up verifier.exe and select "Delete existing settings", then click on "Finish" and reboot the system for the changes to take effect.


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Jun 23 21:13:26.203 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\062314-8484-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:2 days 3:22:14.705
    Probably caused by :ntkrnlmp.exe ( nt!_report_gsfailure+25 )
    BugCheck F7, {6bff5ce5180f, 6bff5ce5181f, ffff9400a31ae7e0, 0}
    BugCheck Info: DRIVER_OVERRAN_STACK_BUFFER (f7)
    Arguments: 
    Arg1: 00006bff5ce5180f, Actual security check cookie from the stack
    Arg2: 00006bff5ce5181f, Expected security check cookie
    Arg3: ffff9400a31ae7e0, Complement of the expected security check cookie
    Arg4: 0000000000000000, zero
    BUGCHECK_STR:  0xF7_ONE_BIT
    DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME
    PROCESS_NAME:  LMS.exe
    FAILURE_BUCKET_ID: 0xF7_ONE_BIT_MISSING_GSFRAME_nt!_report_gsfailure
    CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F8
      BIOS Release Date             05/02/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H87-D3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Jun 23 21:13:26.203 2014 (UTC - 4:00)**************************
    LHidEqd.Sys          Thu May 23 02:09:49 2013 (519DB2AD)
    LEqdUsb.Sys          Thu May 23 02:09:50 2013 (519DB2AE)
    LMouFilt.Sys         Thu May 23 02:09:56 2013 (519DB2B4)
    LHidFilt.Sys         Thu May 23 02:10:00 2013 (519DB2B8)
    intelppm.sys         Thu Aug 22 04:46:35 2013 (5215CFEB)
    TeeDriverx64.sys     Thu Sep  5 14:02:18 2013 (5228C72A)
    iwdbus.sys           Thu Sep 26 17:38:04 2013 (5244A93C)
    RTKVHD64.sys         Fri Mar 14 07:03:23 2014 (5322E1FB)
    e1d64x64.sys         Fri Mar 14 14:10:25 2014 (53234611)
    nvvad64v.sys         Fri Mar 28 09:32:06 2014 (533579D6)
    iaStorA.sys          Thu Apr  3 19:00:05 2014 (533DE7F5)
    dump_iaStorA.sys     Thu Apr  3 19:00:05 2014 (533DE7F5)
    nvlddmkm.sys         Mon May 19 19:08:44 2014 (537A8EFC)
    
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    e1d64x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  5. #15


    Posts : 16
    Windows 8.1 x64


    Sorry it took so long for me to get back to you.

    Test that I ran: Prime95 (been using this to stress test my CPU and cooling system since I built my system), FurMark, in-Windows test on my WD HDD, in-Windows test on my Samsung SSD, Memtest 86+. Everything passed with no issues.

    Just today I ran a Windows check disk on both drives. The SSD (which contains the OS) had some issues that I repaired. I'll see if this fixes the BSOD issues. I also had some issues where a certain DLL was not found after waking up from sleep mode and I couldn't launch an application (exception code 0xc0000005). This corrected itself after restart. I'm assuming it has to be something with the file system, so I'm hoping that repairing the SSD will fix the problems.

    I'm hesitant to do a hardware stripdown test since it usually takes a few days for a BSOD to occur. I'm going to see if the problem is now fixed. I'll reply again in a few days.

    EDIT: No luck. Attached is the most recent dump file. This time it happened while the computer was on, not when waking up from sleep. All these issues are having me consider reinstalling Windows to see if that could be the issue. I could also possibly take out the video card for a few days and run my monitors off of the on-board graphics to check if that is the issue.
    Last edited by neumee500; 01 Jul 2014 at 11:50.
      My System SpecsSystem Spec

  6. #16


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding.

    This one blames the NTFS file system.
    I've done a bit of research on this and am finding that there may be issues with mixed SSD and HDD systems
    The fix usually is to reset the Intel Smart Response Technology - but can't find how to do this.

    Try opening the Intel Rapid Storage Technology UI (I found it by going the the Start screen and typing "Intel" (without the quotes))
    Then click on the Performance tab
    Then, in the left sidebar there should be an option for Smart Response Technology
    Reset the settings in that (I don't have it on my system as I only have one SSD)

    Also, while you're there, please let us know what versions of the
    Go to Help in the IRT interface, then click on System Report
    Click on the "Save" button in the lower left corner and save it as a text file
    Then please upload it with your next report.

    As an aside, I wonder if removing the HDD would stop the BSOD's.
    If you can try this, it may be revealing.
    Unfortunately, if it does fix it - it means that you wouldn't be able to access extra storage

    Reinstalling Windows might work. Should you choose to do this, don't install anything extra until you're sure you're not getting BSOD's
    If possible, use a retail disk to reinstall Windows as it'll only have Windows approved drivers on it.
    Then check Device Manager to ensure that there a no problems there. If you have problem devices you'll have to get the latest updates from the device manufacturer's website.
    Good luck!

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Jul  1 10:14:55.974 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\070114-4937-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 1:05:39.678
    Probably caused by :ntkrnlmp.exe ( nt!FsRtlAcquireFileForCcFlushEx+51 )
    BugCheck 24, {b500190637, ffffd00021856c48, ffffd00021856450, fffff802a14e790d}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b500190637
    Arg2: ffffd00021856c48
    Arg3: ffffd00021856450
    Arg4: fffff802a14e790d
    PROCESS_NAME:  MsMpEng.exe
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_nt!FsRtlAcquireFileForCcFlushEx
    CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F8
      BIOS Release Date             05/02/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H87-D3H
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Jul  1 10:14:55.974 2014 (UTC - 4:00)**************************
    LHidEqd.Sys          Thu May 23 02:09:49 2013 (519DB2AD)
    LEqdUsb.Sys          Thu May 23 02:09:50 2013 (519DB2AE)
    LMouFilt.Sys         Thu May 23 02:09:56 2013 (519DB2B4)
    LHidFilt.Sys         Thu May 23 02:10:00 2013 (519DB2B8)
    intelppm.sys         Thu Aug 22 04:46:35 2013 (5215CFEB)
    TeeDriverx64.sys     Thu Sep  5 14:02:18 2013 (5228C72A)
    iwdbus.sys           Thu Sep 26 17:38:04 2013 (5244A93C)
    mbam.sys             Wed Oct 30 12:11:45 2013 (52712FC1)
    RTKVHD64.sys         Fri Mar 14 07:03:23 2014 (5322E1FB)
    e1d64x64.sys         Fri Mar 14 14:10:25 2014 (53234611)
    nvvad64v.sys         Fri Mar 28 09:32:06 2014 (533579D6)
    iaStorA.sys          Thu Apr  3 19:00:05 2014 (533DE7F5)
    dump_iaStorA.sys     Thu Apr  3 19:00:05 2014 (533DE7F5)
    nvlddmkm.sys         Mon May 19 19:08:44 2014 (537A8EFC)
    
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  7. #17


    Posts : 16
    Windows 8.1 x64


    When I look at the Performance tab in the IRT UI, there is no left sidebar. All that I see is the option to enable/disable Link Power Management (I've always had it enabled). Disabling it and rebooting does not bring up any additional options in that tab.

    I've also looked up the Smart Response Technology and my understanding is that the SATA controller needs to be set to RAID (I could be wrong in my interpretation). I've previously tried going into the BIOS and changing the configuration from AHCI to RAID, but this just resulted in my system not booting until I changed it back.

    When I built the system, I only plugged in the SSD while installing Windows and configuring the system. Once that was finished, I plugged in the HDD and changed the location of the Documents, Pictures, etc. folders to be on the HDD rather than the SSD.


    The System Report is attached.


    I had an interesting event happen today. I tried to wake the computer from sleep mode (by pressing a key on the keyboard). The power and HDD lights turned on and the fans started spinning, but the monitors remained black. After about 2-3 seconds, the lights and fans turned off. Pressing another key on the keyboard did nothing. When I moved the mouse, the system responded (lights and fans on), the motherboard splash-screen appeared, and the system started normally (as if from a power off state rather than from a sleep state). There was no BSOD/bugcheck. I've had this happen a few times.


    Another interesting thing that might be worth mentioning is that the delay between when I wake up the system and when the monitors turn on varies by a factor of at least 2 (i.e., sometimes it takes twice as long as other times).
      My System SpecsSystem Spec

  8. #18


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I've noted issues with sleep/hibernate - and do find that they will crash without letting you know (resulting in a clean boot). The only clue will be that your open programs won't show when the system starts back up (if it's crashed).

    If the system is using AHCI and not RAID, then the Smart Response probably won't be active. I checked this with several laptops at work and didn't find one that used the RAID. I did check an Alienware desktop with 2 hard drives and didn't find it there either (I couldn't access the BIOS at the time as someone else was working on it - and I didn't notice that the mode was in the SystemReport).

    In late May Intel came out with the v13.1 series of the Intel Rapid Storage Technology drivers. You are using the v13.0 series - which is the latest that Gigabyte offers. I was only able to find RAID versions of the 13.1 series at Intel, so updating may not be an option here. You may want to search yourself - here's the link: http://downloadcenter.intel.com

    Some people report success by disabling Fast Startup/Fast Boot. Have you tried that?
      My System SpecsSystem Spec

  9. #19


    Posts : 16
    Windows 8.1 x64


    I've had Fast Startup disabled for a while now (apparently it's necessary when using WOL with Teamviewer). I looked for a non-RAID IRT download and couldn't find one either. I'm pretty busy for the next week or so, but after that I'll really get going on taking components out and seeing if it's hardware-related. Is there anything else software-related that I can test/check?
      My System SpecsSystem Spec

  10. #20


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm about out of ideas here.
    You can post over in the General forums for other ideas: General Support - Windows 8 Forums
    You can also post over at the Intel forums for more specific advice on the Intel RST: https://communities.intel.com/community/tech

    Good luck!
      My System SpecsSystem Spec

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