Windows 8 and 8.1 Forums


Driver power state failure after resuming from sleep mode

  1. #1


    Posts : 7
    Windows 8.1

    Driver power state failure after resuming from sleep mode


    I'm having a BSOD problem. After walking computer from sleep mode, within 1-2 minutes it will get a BSOD with the "driver power state failure" error and restart, but interestingly I never get the error the moment I wake up the computer. I'm using a Lenovo IdeaPad Y510P with Windows 8.1 64-bit. I already tried uninstalling the Intel HD 4000 driver, restarting computer, and installing the one on Lenovo's site (as this was suggested on the Lenovo forum as a common fix) but it didn't help. The problem only started occurring after one of the following:
    - Updating Malwarebytes to latest last week
    - Installing a Windows update last week (there were 3 installed components, 1 of them was an Intel HD 4000 driver update, forgot what the other 2 were)
    - Updating GeForce Experience and latest NVIDIA Graphics Driver (337.88), it included NVIDIA PhysX System Software 9.13.1220


    Here is a log created by WinDbg tool: 'BSOD dump' | TextUploader.com
    Here is a log created by BluescreenView:
    ==================================================
    Dump File : 060514-96281-01.dmp
    Crash Time : 6/5/2014 7:23:39 PM
    Bug Check String : DRIVER_POWER_STATE_FAILURE
    Bug Check Code : 0x0000009f
    Parameter 1 : 00000000`00000003
    Parameter 2 : ffffe001`218f88e0
    Parameter 3 : ffffd000`bff2b930
    Parameter 4 : ffffe001`2561d1c0
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+153fa0
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+153fa0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\060514-96281-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 9600
    Dump File Size : 1,271,704
    Dump File Time : 6/5/2014 7:26:13 PM
    ==================================================


    The full minidump .dmp file is attached. In case attachments don't work here is the full minidump .dmp file uploaded: https://www.mediafire.com/?uv33hc3ffzdg8xb




    Thanks for any help.
    Last edited by Lan1; 06 Jun 2014 at 23:27.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Lan1 and welcome to the forums ^_^,

    I have analyzed your Dump file and below has been provided an analysis of your dump file for informative purposes :-
    Code:
    2: kd> !analyze -v*******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00135b5c060, Physical Device Object of the stack
    Arg3: ffffd000c3df9930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0013217d880, The blocked IRP
    
    
    Debugging Details:
    ------------------
    
    
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    
    DRIVER_OBJECT: ffffe00135b70c30
    
    
    IMAGE_NAME:  usbccgp.sys
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  52678625
    
    
    MODULE_NAME: usbccgp
    
    
    FAULTING_MODULE: fffff80157d82000 usbccgp
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    BUGCHECK_STR:  0x9F
    
    
    PROCESS_NAME:  System
    
    
    CURRENT_IRQL:  2
    
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    
    STACK_TEXT:  
    ffffd000`c3df98f8 fffff801`31803c1e : 00000000`0000009f 00000000`00000003 ffffe001`35b5c060 ffffd000`c3df9930 : nt!KeBugCheckEx
    ffffd000`c3df9900 fffff801`31803b3e : ffffe001`32f70320 ffffe000`ffffffff 00000000`00000000 fffff801`31664240 : nt!PopIrpWatchdogBugcheck+0xde
    ffffd000`c3df9960 fffff801`31660810 : 00000000`00000000 ffffd000`c3df9ab0 ffffe001`32f70358 fffff801`317e1e24 : nt!PopIrpWatchdog+0x32
    ffffd000`c3df99b0 fffff801`3175eaea : ffffd000`c8800180 ffffd000`c8800180 ffffd000`c880c3c0 ffffe001`32b9c080 : nt!KiRetireDpcList+0x4f0
    ffffd000`c3df9c60 00000000`00000000 : ffffd000`c3dfa000 ffffd000`c3df4000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    IMAGE_VERSION:  6.3.9600.16442
    
    
    FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys
    
    
    BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_image_usbccgp.sys
    
    
    FAILURE_ID_HASH:  {447d6c25-e30e-cab7-b8c4-6eeb621d3df1}
    
    
    Followup: MachineOwner
    ---------
    If we run an !irp on the 4th parameter, we get the usbccgp.sys and a reference to KSTHUNK which is the Kernel Streaming WOW64 Thunk Service of Windows

    I remember this same kind of case. This KSTHUNK is associated with your Lenovo Easy Camera Software. So, please uninstall Lenovo Easy Camera and this should resolve your issue. (Fingers Crossed ^_^ )

    In case the issue is solved, please mark this thread as solved ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1


    Thanks for the reply.
    It actually stopped crashing for a few days, but today it gave the BSOD again, and since I didn't install anything over the last few days, the period of no crashes might have just been luck.
    Attached is today's minidump.
    Link: https://www.mediafire.com/?bf5ga8j7k90bpqt

    Thanks.
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    Windows 8.1


    Up.
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Lan1 View Post
    Thanks for the reply.
    It actually stopped crashing for a few days, but today it gave the BSOD again, and since I didn't install anything over the last few days, the period of no crashes might have just been luck.
    Attached is today's minidump.
    Link: https://www.mediafire.com/?bf5ga8j7k90bpqt

    Thanks.
    Hi Lan1,

    I have analyzed your latest Dump file and it is returning the same error that is, the Driver_Power_State_Failure and there is the presence of KSTHUNK as well. Did you remove the Lenovo Easy Camera from Control Panel's Add/Remove Programs?

    Also, please follow this post in case the problem is still not solved as I would require the complete diagnostic info of your system :-
    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8.1


    I used RevoUninstaller to uninstall Lenovo Easy Cam to make sure it clears everything associated with the program, not sure why it's saying it's still installed...
    I checked the program list there's another program called "Lenovo YouCam" that's still installed, is that relevant?
    Attached are the logs from the SF Diagnostics.
    Thank you very much.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8.1


    Up.
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Lan1,

    Yeah please uninstall any lenovo software related to the webcam and see if the issue still persists or not. I guess that software is also using the same faulty module which is present in the lenovo easy camera. Please let me know if you still face problem.
      My System SpecsSystem Spec

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