Windows 8 and 8.1 Forums


How do I fix windows blue screen of death and black screen

  1. #1

    How do I fix windows blue screen of death and black screen


    I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/

    I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.

    ASRock 990FX Extreme 9
    AMD FX 8350
    Kingston Hyper X 120GB SSD
    WD black 500GB HDGB HDD
    Corsair Vengeance 8gb Ram 2133Hz
    Windows 8

    Thanks for the time, if more info is needed I willl gather it and post it

      My System SpecsSystem Spec

  2. #2


    Update, seems that some tweaking did fix the problem, go to search and type power, in the left click on the one that says change what power buttons do, then uncheck the box that it says turn on fast startup (recomended) then save changes and a restart and youre done -at least for me it worked-
      My System SpecsSystem Spec

  3. #3


    Update, well the crash was fixed but now it freezes when left in idle long time. First time it did was yesterday night that I left it downloading games and when I turned the monitor on it was frozen...

    I've attached the events that have been happening just trying to pin point better the root of the problem...

    thanks for your time
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    I can't read the text file very easily - and that makes it difficult to look for patterns in it.
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec

  5. #5


    No problem for the delay here is the folder
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are issues with the activation of the OS. If this isn't a legal copy of the OS, it could well be your problem. If it is a legal copy, then we have to wonder why it's spitting out activation errors.

    Please try this:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
    Also, please uninstall Corsair Link as it is known to cause problems with some Windows systems (and it's driver dates from 2008).

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    GPUZ.sys Wed Oct 6 12:14:37 2010 (4CACA06D)
    CPUID GPU-Z driver
    http://www.carrona.org/drivers/driver.php?id=GPUZ.sys

    AsrAppCharger.sys Tue May 10 04:28:46 2011 (4DC8F73E)
    ASRock App Charger Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AsrAppCharger.sys

    cfosspeed6.sys Mon Jul 4 09:18:51 2011 (4E11BDBB)
    cFosSpeed - The Internet Accelerator
    http://www.carrona.org/drivers/driver.php?id=cfosspeed6.sys


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Jun  4 13:20:38.285 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060414-12979-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:13:19.948
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
    BugCheck 1000007E, {ffffffffc0000005, fffff8034a6b81f2, fffff880009aa828, fffff880009aa060}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8034a6b81f2, The address that the exception occurred at
    Arg3: fffff880009aa828, Exception Record Address
    Arg4: fffff880009aa060, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_nt!KxWaitForLockOwnerShip
      BIOS Version                  P1.00
      BIOS Release Date             01/04/2013
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jun  4 13:06:54.698 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060414-13306-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:31:13.362
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShip+12 )
    BugCheck 1000007E, {ffffffffc0000005, fffff800cd51a1f2, fffff880009aa828, fffff880009aa060}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff800cd51a1f2, The address that the exception occurred at
    Arg3: fffff880009aa828, Exception Record Address
    Arg4: fffff880009aa060, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_nt!KxWaitForLockOwnerShip
      BIOS Version                  P1.00
      BIOS Release Date             01/04/2013
      Manufacturer                  To Be Filled By O.E.M.
      Product Name                  To Be Filled By O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Jun  4 13:20:38.285 2014 (UTC - 4:00)**************************
    CorsairLINK.sys             Sat Jul 26 09:29:37 2008 (488B26C1)
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    GPUZ.sys                    Wed Oct  6 12:14:37 2010 (4CACA06D)
    AsrAppCharger.sys           Tue May 10 04:28:46 2011 (4DC8F73E)
    cfosspeed6.sys              Mon Jul  4 09:18:51 2011 (4E11BDBB)
    FNETURPX.SYS                Wed May 30 23:00:47 2012 (4FC6DEDF)
    e1q63x64.sys                Tue Jul 10 19:16:09 2012 (4FFCB7B9)
    asahci64.sys                Tue Jul 17 23:15:00 2012 (50062A34)
    EtronXHCI.sys               Fri Jul 20 03:15:46 2012 (500905A2)
    EtronHub3.sys               Fri Jul 20 03:15:52 2012 (500905A8)
    AsrRamDisk.sys              Thu Aug  9 05:03:05 2012 (50237CC9)
    RTKVHD64.sys                Tue Sep 11 09:57:45 2012 (504F4359)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    cpuz136_x64.sys             Wed Nov 27 05:33:59 2013 (5295CA97)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    cpuz137_x64.sys             Mon Feb 17 09:22:16 2014 (53021B18)
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
    NvStreamKms.sys             Thu May 22 12:43:14 2014 (537E2922)
    
    CorsairLINK.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=GPUZ.sys
    http://www.carrona.org/drivers/driver.php?id=AsrAppCharger.sys
    http://www.carrona.org/drivers/driver.php?id=cfosspeed6.sys
    http://www.carrona.org/drivers/driver.php?id=FNETURPX.SYS
    http://www.carrona.org/drivers/driver.php?id=e1q63x64.sys
    http://www.carrona.org/drivers/driver.php?id=asahci64.sys
    http://www.carrona.org/drivers/driver.php?id=EtronXHCI.sys
    http://www.carrona.org/drivers/driver.php?id=EtronHub3.sys
    http://www.carrona.org/drivers/driver.php?id=AsrRamDisk.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz136_x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    cpuz137_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
      My System SpecsSystem Spec

  7. #7


    Corsair link gone, Will get a new copy of windows 8 as soon as I can. Did the Scanning like you told me and it seems everything is in order. Don't know why CPU-Z shows up since I don't have it anymore but will look into it and this one is weird (asr app charger) since my motherboard doesn't support it but will look into it with calm, cfos speed I don't like it and will remove it since it's a headache.

    Microsoft Windows [Version 6.2.9200](c) 2012 Microsoft Corporation. All rights reserved.


    C:\Windows\system32>sfc.exe /scannow


    Beginning system scan. This process will take some time.


    Beginning verification phase of system scan.
    Verification 100% complete.


    Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.


    The system file repair changes will take effect after the next reboot.


    C:\Windows\system32>

    and that is what came with the sfc scan...
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    For repairs of the sfc.exe results, please post over in the Windows Updates & Activation - Windows 8 Forums .
    They'll be able to help fix up those errors.
      My System SpecsSystem Spec

  9. #9


    But that can be a problem for freezing/black screen/restarting?
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It might be.
    We will continue to troubleshoot your problems here, but I am not skilled enough to fix the errors from sfc.exe or the CBS log files.

    You can provide this info for me to have a look at (it sometimes shows patterns that can point to the cause of freezes/black screens:

    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    FYI - freezing/black screen issues are much harder to fix than BSOD's. At work we don't try very hard to fix them. We use system restore and if that doesn't work, we wipe the hard drive and reinstall Windows.
      My System SpecsSystem Spec

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How do I fix windows blue screen of death and black screen
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