Windows 8 and 8.1 Forums


Random system_service_exception bsod

  1. #1


    Posts : 4
    windows 8.1

    Random system_service_exception bsod


    I purchased a new computer, custom built by a local computer store, in April 2014. Since that time, I have had about 10 system_service_exception lock ups. Some occurred during playing a game (Civ5), one occurred at night while my computer was asleep and today it occurred when I was making an add on decision to my Firefox browser. I had a few failures using Chrome also. I am sure my drivers are up to date.
    My search for similar errors came back with nothing new since December 2013. Am I the only PC, Win 8.1 owner who has had this problem in the last 5 months ?

    Having trouble uploading the "SF 06-06-2014.zip" file
    Last edited by Jim Lee; 06 Jun 2014 at 11:11.

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    Your SF.zip does not contain any dumpfiles.

    Please couldyou post your dumpfiles according to these instructions here https://www.eightforums.com/bsod-crashes-debugging/10685-blue-screen-death-bsod-posting-instructions.html .
    Please use option one and use Grab all.

      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8.1

    Follow up


    I woke up this morning to another bsod the same system_service_exception. I tried my best to follow your instructions as far as "Grab All". In reading about dump files, I noticed that complete memory dump files are for systems with less 2 GB ram and I have 8. I hope what I have provided here will help.
      My System SpecsSystem Spec

  4. #4


    Posts : 660
    windows 8.1


    Again no dumpfiles inside the SF.zip
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows 8.1


    I have configured my system for a "Small memory dump (256KB). It's unclear if I should used "complete" or "automatic" for the memory dump. I have 8 GB of memory although System Properties will allow me to select any of the four possible memory dumps. Which one is best to troubleshoot the problem ?
    Also, I assume I have to wait until there is another bsod to have dump files that identify the problem ??
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    windows 8.1


    Another sys_serv_excep bsod this morning. This time my computer restarted on it's own instead of a forced power down. According to the messages, this zip file DOES include dump files.
      My System SpecsSystem Spec

  7. #7


    Posts : 660
    windows 8.1


    Your dumpfile blames Probably caused by : esgiguard.sys ( esgiguard+14ec ).
    After searching the net, this driver probably belongs to Spyhunter from enigma software.
    it might not be compatible with windows 8.1, remove it to see if this stops your bsods.

    Info:
    Code:
    ..................................................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 3B, {c0000005, fffff803ad6f6065, ffffd000a4588bf0, 0}
    *** WARNING: Unable to verify timestamp for esgiguard.sys
    *** ERROR: Module load completed but symbols could not be loaded for esgiguard.sys
    Probably caused by : esgiguard.sys ( esgiguard+14ec )
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff803ad6f6065, Address of the instruction which caused the bugcheck
    Arg3: ffffd000a4588bf0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
    
    DUMP_FILE_ATTRIBUTES: 0x8
      Kernel Generated Triage Dump
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%08lx verwijst naar geheugen op 0x%08lx. Een lees- of schrijfbewerking op het geheugen is mislukt: %s.
    FAULTING_IP: 
    nt!MmUnmapLockedPages+21
    fffff803`ad6f6065 6685530a        test    word ptr [rbx+0Ah],dx
    CONTEXT:  ffffd000a4588bf0 -- (.cxr 0xffffd000a4588bf0;r)
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000200 rsi=0000000000000001 rdi=0000000000000000
    rip=fffff803ad6f6065 rsp=ffffd000a4589620 rbp=fffff803ad953a90
     r8=0000000000000002  r9=fffff803ad958180 r10=fffff780000003b0
    r11=fffff78000000008 r12=0000000000000001 r13=0000000000000000
    r14=ffffe00035fc7320 r15=0000000000000036
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    nt!MmUnmapLockedPages+0x21:
    fffff803`ad6f6065 6685530a        test    word ptr [rbx+0Ah],dx ds:002b:00000000`0000000a=????
    Last set context:
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000200 rsi=0000000000000001 rdi=0000000000000000
    rip=fffff803ad6f6065 rsp=ffffd000a4589620 rbp=fffff803ad953a90
     r8=0000000000000002  r9=fffff803ad958180 r10=fffff780000003b0
    r11=fffff78000000008 r12=0000000000000001 r13=0000000000000000
    r14=ffffe00035fc7320 r15=0000000000000036
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    nt!MmUnmapLockedPages+0x21:
    fffff803`ad6f6065 6685530a        test    word ptr [rbx+0Ah],dx ds:002b:00000000`0000000a=????
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  plugin-contain
    CURRENT_IRQL:  0
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    LAST_CONTROL_TRANSFER:  from fffff801713204ec to fffff803ad6f6065
    STACK_TEXT:  
    ffffd000`a4589620 fffff801`713204ec : ffffe000`3be74900 fffff803`ad953a90 00000000`00000001 fffff803`ad953a90 : nt!MmUnmapLockedPages+0x21
    ffffd000`a4589650 ffffe000`3be74900 : fffff803`ad953a90 00000000`00000001 fffff803`ad953a90 ffffe000`3be74900 : esgiguard+0x14ec
    ffffd000`a4589658 fffff803`ad953a90 : 00000000`00000001 fffff803`ad953a90 ffffe000`3be74900 fffff801`7132004e : 0xffffe000`3be74900
    ffffd000`a4589660 00000000`00000001 : fffff803`ad953a90 ffffe000`3be74900 fffff801`7132004e fffff801`71322140 : nt!PspCreateProcessNotifyRoutine+0x50
    ffffd000`a4589668 fffff803`ad953a90 : ffffe000`3be74900 fffff801`7132004e fffff801`71322140 ffff9c22`00000000 : 0x1
    ffffd000`a4589670 ffffe000`3be74900 : fffff801`7132004e fffff801`71322140 ffff9c22`00000000 00000000`00000000 : nt!PspCreateProcessNotifyRoutine+0x50
    ffffd000`a4589678 fffff801`7132004e : fffff801`71322140 ffff9c22`00000000 00000000`00000000 00000000`00000000 : 0xffffe000`3be74900
    ffffd000`a4589680 fffff801`71322140 : ffff9c22`00000000 00000000`00000000 00000000`00000000 fffff803`ad958180 : esgiguard+0x104e
    ffffd000`a4589688 ffff9c22`00000000 : 00000000`00000000 00000000`00000000 fffff803`ad958180 00000000`00000001 : esgiguard+0x3140
    ffffd000`a4589690 00000000`00000000 : 00000000`00000000 fffff803`ad958180 00000000`00000001 ffffe000`3c7f7880 : 0xffff9c22`00000000
    
    FOLLOWUP_IP: 
    esgiguard+14ec
    fffff801`713204ec ??              ???
    SYMBOL_STACK_INDEX:  1
    SYMBOL_NAME:  esgiguard+14ec
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: esgiguard
    IMAGE_NAME:  esgiguard.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  52cb30b5
    STACK_COMMAND:  .cxr 0xffffd000a4588bf0 ; kb
    FAILURE_BUCKET_ID:  0x3B_esgiguard+14ec
    BUCKET_ID:  0x3B_esgiguard+14ec
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0x3b_esgiguard+14ec
    FAILURE_ID_HASH:  {6f1bd547-208b-e086-22f6-9dfea7259b13}
    Followup: MachineOwner
    ---------
    But you have also installed a Kaspersky Security program installed, probably the 2013 version.
    NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.
    And be sure you have the latest windows 8.1 compatible version installed.

    Please update these older drivers. Links are includedto assist in looking up the source of the drivers. If unable to find an update,please consider it could be a possible BSOD cause or remove (un-install) theprogram responsible for that driver. DO NOT manually delete/rename the driveras it may make the system unbootable! :

    Note:firstcheck the support/driver downloadsite of your OEM model or system(mainboard) for the latest windows 8.1 drivers., from here GIGABYTE - Motherboard - Socket FM2+ - GA-F2A88X-D3H (rev. 3.0)


    LVUSBS64 fffff801`70b10000 fffff801`70b1c980 Sat Feb 03 19:05:16 2007 (45c4cedc) 0001bba8 LVUSBS64.sys
    Driver Description: Logitech Camera driverDriver Update Site: Logitech Support - Downloads, Manuals, FAQs & More
    CamDrL64 fffff801`70c27000 fffff801`70d0ea00 Sat Feb 03 19:17:27 2007 (45c4d1b7) 000f305a CamDrL64.sys
    Driver Description: Logitech QuickCam Pro 3000
    Driver Update Site: Logitech Support - Downloads, Manuals, FAQs & More

    dc3d fffff801`70a77000 fffff801`70a89000 Wed May 18 10:07:24 2011 (4dd37e3c) 00015d2a dc3d.sys
    Driver Description: Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint
    Driver Update Site: Microsoft Download Center

    usbfilter fffff801`7028a000 fffff801`7029b000 Wed Aug 29 03:27:12 2012 (503d6ff0) 00016b8f usbfilter.sys
    Driver Description: AMD USB Filter Driver (likely part of the chipset drivers)
    Driver Update Site: Support & Drivers

    klpd fffff801`6f3e2000 fffff801`6f3ea000 Fri Apr 12 13:34:45 2013 (5167f155) 000131d9 klpd.sys
    klim6 fffff801`6f3a1000 fffff801`6f3ab000 Thu Jul 11 09:53:56 2013 (51de6494) 0000883f klim6.sys

    Driver Description: Kaspersky antivirus driver
    Driver Update Site: Kaspersky Anti-Virus 2014 | PC Virus Protection | Kaspersky Lab US

    Rt630x64 fffff801`70101000 fffff801`70195000 Fri May 10 11:59:08 2013 (518cc4ec) 0009d8fe Rt630x64.sys
    Driver Description: Realtek PCI/PCIe Adapters
    Driver Update Site: Realtek

    amd_sata fffff801`6e337000 fffff801`6e354000 Tue Jul 23 10:06:27 2013 (51ee3983) 0002299e amd_sata.sys
    dump_amd_sata fffff801`71331000 fffff801`7134e000 Tue Jul 23 10:06:27 2013 (51ee3983) 0002299e dump_amd_sata.sys
    amd_xata fffff801`6e3b3000 fffff801`6e3bd000 Tue Jul 23 10:06:39 2013 (51ee398f) 00008061 amd_xata.sys
    Driver Description: AMD SATA Controller AHCI 1.2 Device Driver
    Driver Description: AMD Stor Filter Driver
    Driver Update Site: Support & Drivers
      My System SpecsSystem Spec

Random system_service_exception bsod
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