Windows 8 and 8.1 Forums

BSOD and programs crash frequently

  1. #1

    Posts : 16
    WIN 8

    BSOD and programs crash frequently


    i got a new PC before christmas last year by now it crashes while playing almost any game, and sometimes running any software.

    I ran the ram diagnosis without any results and can provide the following information.

    Hope you guys can help me.

    ICSI Netalyzr ? Results
    Last edited by soulseak; 05 Jun 2014 at 11:39. Reason: added the needed bsod files

      My System SpecsSystem Spec

  2. #2

    Posts : 16
    WIN 8

    is there any information i could provide that could help you helping me?
      My System SpecsSystem Spec

  3. #3

    Posts : 16
    WIN 8

    had again a crash without BSOD pc was making strange noise out of the loudspeaker
    programs open:
    lol patcher
    zdf mediathek in chrome browser
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    These devices are disabled in Device Manager. Is this deliberate? If so, why?
    TeamViewer VPN Adapter ROOT\NET\0003 Das Gerät wurde deaktiviert.
    Hyper-V-Adapter - virtuelles Ethernet #2 ROOT\VMS_MP\0001 Das Gerät wurde deaktiviert.
    Hyper-V-Adapter - virtuelles Ethernet #3 ROOT\VMS_MP\0002 Das Gerät wurde deaktiviert.
    Hyper-V-Adapter - virtuelles Ethernet #4 ROOT\VMS_MP\0003 Das Gerät wurde deaktiviert.
    Hyper-V-Adapter - virtuelles Ethernet #5 ROOT\VMS_MP\0004 Das Gerät wurde deaktiviert.
    Hyper-V-Adapter - virtuelles Ethernet #7 ROOT\VMS_MP\0006 Das Gerät wurde deaktiviert.
    Please enable them and update their drivers before disabling them again (or, remove them from your system).

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    tap0901.sys Thu Mar 24 17:20:03 2011 (4D8BB583)
    TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Thu Jun  5 11:40:18.925 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\060514-18421-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:03:35.651
    Probably caused by :ntkrnlmp.exe ( nt!KeAbPreAcquire+42 )
    BugCheck 3B, {c0000005, fffff801ff2db7a2, ffffd00028245510, 0}
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801ff2db7a2, Address of the instruction which caused the bugcheck
    Arg3: ffffd00028245510, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    PROCESS_NAME:  SettingSyncHos
    FAILURE_BUCKET_ID: 0x3B_nt!KeAbPreAcquire
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3468
      BIOS Version                  1502
      BIOS Release Date             11/09/2012
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Thu Jun  5 11:40:18.925 2014 (UTC - 4:00)**************************
    tap0901.sys            Thu Mar 24 17:20:03 2011 (4D8BB583)
    RTKVHD64.sys           Tue Jun 12 06:02:32 2012 (4FD713B8)
    HECIx64.sys            Mon Jul  2 18:14:58 2012 (4FF21D62)
    dump_iaStorA.sys       Mon Jul  9 16:42:33 2012 (4FFB4239)
    iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
    Rt630x64.sys           Mon Jul 30 12:03:12 2012 (5016B040)
    AtihdW86.sys           Tue Aug 21 22:26:37 2012 (5034435D)
    MpKsl38f734d6.sys      Wed Aug 21 18:51:16 2013 (52154464)
    intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
    iwdbus.sys             Thu Sep 26 17:38:04 2013 (5244A93C)
    atikmpag.sys           Fri Dec  6 15:21:45 2013 (52A231D9)
    atikmdag.sys           Fri Dec  6 16:19:43 2013 (52A23F6F)
    igdkmd64.sys           Wed Dec 18 15:49:12 2013 (52B20A48)
    RzFilter.sys           Thu Apr  3 11:39:47 2014 (533D80C3)
    RzDxgk.sys             Thu Apr  3 11:39:50 2014 (533D80C6)
    rzudd.sys              Tue Apr  8 22:28:33 2014 (5344B051)
    MpKsl38f734d6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  5. #5

    Posts : 16
    WIN 8

    thanks for your reply,
    now i am a little puzzled i deleted the program that used that vpn driver but i dont know how to verify that the driver is gone also.

    i am struggling to effectly use driver veryfier, i dont know which settings to use to help you , to help me.
    i think it doesnt help to run the verifier on "all" mode

    i deactivated those networks on purpose cause i deleted the programs they where created of but i cant delete those networks.
      My System SpecsSystem Spec

  6. #6

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Actually, we're not concerned if the driver is gone, just that it's not loading.
    The easiest way to see if they're loading or not is to just wait for another BSOD.

    Which settings in Driver Verifier are puzzling you?
    Running it in "all" mode will help, but (IMO) not as much as running it against 3rd party (non-Microsoft) drivers.
      My System SpecsSystem Spec

  7. #7

    Posts : 16
    WIN 8

    //started verifier with all settings

    let it run now had no bluescreen so far
      My System SpecsSystem Spec

  8. #8

    Posts : 16
    WIN 8

    while verifier running i had no crash but computer got slow the next day

    then i restartet and quited verifier

    then 4 h later pc froze again

    no BSOD this time
      My System SpecsSystem Spec

  9. #9

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
      My System SpecsSystem Spec

  10. #10

    Posts : 16
    WIN 8

    i will keep logging my values
      My System SpecsSystem Spec

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BSOD and programs crash frequently
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