Windows 8 and 8.1 Forums

BSOD issues ntoskrnl.exe+14dca0

  1. #1

    Posts : 2
    Windows 8.1

    BSOD issues ntoskrnl.exe+14dca0

    Like the title says, I have been having numerous BSOD issues, whether the system sits idle or running games such as Dota 2. Looks like bug check code 0x000000109 is the most common with random other codes thrown in. Any help or input would be greatly appreciated. Hope I included everything needed! Thank you in advance.

    Edit: Just downloaded whocrashed after searching around this site, this looks to be the most common error it identified;

    This was probably caused by the following module: tcpip.sys (0xFFFFF80000D81BBC)
    Bugcheck code: 0x109 (0xA3A01F589628B504, 0xB3B72BDEE8A82A7F, 0xFFFFF80000D81BBC, 0x1)
    file path: C:\Windows\system32\drivers\tcpip.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: TCP/IP Driver
    Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
    This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

      My System SpecsSystem Spec

  2. #2

    Posts : 660
    windows 8.1

    Sorry for thedelay in responding. There just aren't that many people who do BSOD analysis,so at times we get a bit overwhelmed!

    Only 54 Windows updates installed ensure that you haveALL Windows Updates. Most Windows 8.1 system have around 55 or more updates onaverage). Please also install the windows 8.1 update 1. (KB 2919355 ). This Windows 8.1 Update and Windows RT 8.1Update also include security and performance updates, and they must beinstalled for your PC to receive any future security updates for Windows 8.1 or Windows RT 8.1.

    In many of your dumpfiles are references to memory corruption.
    Please check your memory with memtest 86+.

    Tutorial Memtest86+ and download

    i found 4 different timestamps of
    NTIOLib_X64_fffff800035a6000 fffff800`035a6000 fffff800`035ad000 Wed Oct 20 08:45:49 2010 (4cbe901d) 00005cd1 NTIOLib_X64.sys
    NTIOLib_X64_fffff8000359f000 fffff800`0359f000 fffff800`035a6000 Fri Oct 26 03:46:44 2012 (5089eb84) 0000f468 NTIOLib_X64.sys
    NTIOLib_X64 fffff800`03581000 fffff800`03588000 Fri Nov 09 02:43:52 2012 (509c5fd8) 0001170e NTIOLib_X64.sys
    NTIOLib_X64_fffff80003588000 fffff800`03588000 fffff800`0358f000 Thu Oct 25 12:27:58 2012 (5089142e) 00008550 NTIOLib_X64.sys .
    These drivers belong to MSI Afterburner driver (known BSOD issues with Windows) Also found to be a part of MSI Live Update 5. Please uninstall .

    There are also many old drivers related to Symentec/norton from 2013.
    SYMEVENT64x86 fffff800`04885000 fffff800`048bd000 Sat Jul 27 04:26:58 2013 (51f32ff2) 000374a3 SYMEVENT64x86.SYS
    SRTSPX64 fffff800`048bd000 fffff800`048d2000 Sat Jul 27 04:45:06 2013 (51f33432) 000124ee SRTSPX64.SYS
    Ironx64 fffff800`04b8d000 fffff800`04bcf000 Tue Jul 30 02:59:35 2013 (51f70ff7) 0004736c Ironx64.SYS
    SYMDS64 fffff800`03400000 fffff800`0347e000 Wed Jul 31 01:29:08 2013 (51f84c44) 0007e52f SYMDS64.SYS

    Did you uninstall a older Norton application as you have also some symentec/Norton drivers from 2014.
    Did you use the Norton removal tool to remove all traces of this older program.

      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8.1

    Thanks for the response! I started following your steps, began with the windows updater. Shows two updates, one is the KB 2919355. I have ran the installer multiple times; each time it will get to 21% and fail. I've rebooted and tried again but each time I try to install it fails. Not sure what action to take there. I am currently running the memtest, and will post back with results as soon as I receive them. As far as Norton, to be honest I didn't really know it was on here. I just ran the uninstaller, so hopefully that will be completely removed. Thanks again for your help!
      My System SpecsSystem Spec

BSOD issues ntoskrnl.exe+14dca0
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