Windows 8 and 8.1 Forums

BSOD WHEA_UNCORRECTABLE_ERROR hal.dll+37203 ntoskrnl.exe

  1. #1

    Posts : 3
    Win 8.1 Pro

    BSOD WHEA_UNCORRECTABLE_ERROR hal.dll+37203 ntoskrnl.exe

    I have been getting these inexplicable BSODs WHEA_UNCORRECTABLE_ERROR (Windows 8.1) for a while now. They happen randomly even if I'm just browsing the web to playing games. I have good cooling so my temps even while gaming never go beyond 45-50.

    It is always the following: hal.dll+37203 and ntoskrnl.exe+1c0825

    I have ran tests like IntelBurnTest, Prime95, memtest86+, and others to try to pinpoint it myself, but nothing happens on a consistent basis. I thought it was my RAM before, but after swapping with other sticks, same thing happens.

    I have included the zip file with the necessary files so I hope that helps. This has been going on a for a while now so I would like to get this finally fixed, any help is greatly appreciated! Thanks.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Drax and welcome to the forums!

    I have analyzed your Dump files and the 3 out of 4 have the dxgmms1.sys in the stack just before the crash occurred. Here is the complete analysis of your latest dump file :-
    BUILD_VERSION_STRING: 9600.17041.amd64fre.winblue_gdr.140305-1710

    BIOS_VENDOR: American Megatrends Inc.



    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

    FAULTING_MODULE: fffff8008908e000 nt


    BUGCHECK_STR: 0x124_GenuineIntel

    CPU_MICROCODE: 0,0,0,0 (F,M,S,R) SIG: 17'00000000 (cache) 0'00000000 (init)




    ANALYSIS_SESSION_TIME: 05-28-2014 21:22:21.0854

    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

    ffffd001`949c9cf8 fffff800`89055203 : 00000000`00000124 00000000`00000000 ffffe001`d53fe028 00000000`bf800000 : nt!KeBugCheckEx
    ffffd001`949c9d00 fffff800`8924e825 : 00000000`00000001 ffffe001`d42a9bc0 ffffe001`d42a9bc0 ffffe001`d53fe028 : hal!HalBugCheckSystem+0xcf
    ffffd001`949c9d40 fffff800`8905568c : 00000000`00000728 00000000`00000002 ffffd001`949ca130 00000000`00000000 : nt!WheaReportHwError+0x22d
    ffffd001`949c9da0 fffff800`89055a11 : ffffe001`00000010 ffffe001`d42a9bc0 ffffd001`949c9f48 ffffe001`d42a9bc0 : hal!HalpMcaReportError+0x50
    ffffd001`949c9ef0 fffff800`890558f4 : ffffe001`d42a9810 00000000`00000001 00000000`00000002 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
    ffffd001`949c9f40 fffff800`89055b4e : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
    ffffd001`949c9f80 fffff800`89055cd7 : ffffe001`d42a9810 ffffd001`949ca1b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffffd001`949c9fb0 fffff800`891ecabb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffffd001`949c9fe0 fffff800`891ec871 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!setjmpex+0x27bb
    ffffd001`949ca120 fffff801`a8201e29 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!setjmpex+0x2571
    ffffd001`9653f7b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1!DXGFASTMUTEX::Acquire+0x19


    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: GenuineIntel

    IMAGE_NAME: GenuineIntel






    FAILURE_ID_HASH_STRING: km:wrong_symbols

    FAILURE_ID_HASH: {70b057e8-2462-896f-28e7-ac72d4d365f8}

    Followup: MachineOwner
    Furthermore, the issue seems to occur during some kind of activity related to the Video or the DirectX. You only seem to have 55 hotfixes installed. Please fetch them from the Windows Update.

    Please follow these steps in case the problem is still not resolved :-
    1. Update your graphics driver to the latest version. If you have the latest version then please try reverting back a few versions to see if the problem occurs only with the latest version?
    2. Could you please see if the problem still persists if you remove your graphics card from the PCI slot and use the default integrated port for display?
    3. If you have got more than one type of outputs on your graphics card, please try swapping the ports to check whether the problem exists only in one port?
    4. There might be dust related issues as well, so if you could, please clean your system.

    I would be glad to assist you further but in case the issue is resolved, please mark this as solved and post here what worked for you ^_^
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Win 8.1 Pro

    Thanks for the prompt reply!

    So what exactly is dxgmms1.sys?

    1. I have the latest stable AMD Catalyst build on their site which is 14.4, but have been experiencing this problem for quite some patches back I think, so I'm not sure what build is safe to use. Should I try the new beta version?
    2. I'll try the integrated port as you suggested to see if anything happens
    3. Yup, I'll try this out too.
    4. System is pretty clean both physically and internally - the problem persists through reformatting also.
    5. This might sound like a dumb question but should I be installing the Optional updates in Windows Updates? Half of them don't seem applicable for example, "Camera Codec Pack" when I don't even have one, etc. It just seems like bloat and might cause problems down the road. You mentioned only 55 hotfixes, but when I open Windows Update, it says there are no Important updates available, just the Optional ones like I mentioned earlier.
    Last edited by Drax; 28 May 2014 at 11:54.
      My System SpecsSystem Spec

  4. #4

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    The driver specified is this one according to the driver database - Driver Reference Table - dxgmms1.sys

    You can try out the latest beta version as well.
    Please try that out first before proceeding further so that reason could be eliminated. Optional updates are updates which are specific to your setup/PC specs.

    The problem persists even though after reformatting means that there is a possible case of error with the hardware. Since, you have already stress tested your CPU and RAM, I would think that the fault in them would have a very low chance. So, hence I think that the graphics might be the suspect here.

    Please use this tool to Uninstall/Clean the AMD Catalyst driver from your system :- AMD Clean Uninstall Utility

    By the way, did this problem used to occur in the previous setup of Windows as well?

    Your system might appear sparkling but there might be dust particles inside the slots, so try removing the cards/RAM/CPU from the slots, blow air and then replace them.

    Please note that the removal and replacing the CPU is a very delicate process so please exercise caution ^_^.
      My System SpecsSystem Spec

  5. #5

    Posts : 3
    Win 8.1 Pro

    I'll try out what you suggested and see if anything changes; if it does, I'll make sure to mark as solved~
      My System SpecsSystem Spec

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