Windows 8 and 8.1 Forums


Multiple BSOD errors on startup. Pre+Post Factory restore

  1. #1


    Posts : 3
    Windows 8

    Multiple BSOD errors on startup. Pre+Post Factory restore


    Thanks all for the time.

    So my laptop has been getting multiple BSOD errors during or shortly after startup. I let my roommate download and play WoW and Ventrillo. And the issues started shortly after, first with the game simply crashing and escalating into the computer itself not working correctly. I figured the best place to start since it didn't have much stuff on it was to just put my stuff I needed on a USB and do a factory reset. Which seemed to make no change. I have run memtest once for four passes and it found no errors.

    Off the top of my head i can remember a few of the errors I have been getting.
    Bad Pool Header
    Memory Management
    IRQL not less or equal
    Kernal Security Check Error/Failure
    There was also one or two other memory related ones that I cant remember the exact wording of.

    If there is any info I am leaving out please let me know and I will do my best to supply it for you. Thanks again for the time and help. I'm kinda at my wits end with this laptop. Actually thought about throwing it out my window a few times.

      My System SpecsSystem Spec

  2. #2


    Posts : 3
    Windows 8


    Also, if it matters, I can boot the laptop into safe mode with no issue.

    I also just disabled everything on start-up unless it is Microsoft. And the touchpad.
    Seemed to get further into the startup. I was actually able to log in before the BSOD error kicked in this time.
    Last edited by MILLERx25; 24 May 2014 at 15:43. Reason: Update
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Have you tried a "clean" boot - disabling ALL startup items and disabling ALL non-Microsoft startup services? Here's a link with specific instructions: How to perform a clean boot in Windows

    The uploaded reports are missing the SystemInfo report. Please do this:
    systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
    While waiting for a reply, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).

    Is there any particular reason that Secure Boot is turned off? I only ask to see if there were problems with it - DO NOT enable now as it may render the system unbootable.

    Did you recently remove McAfee and install Norton 360? Some of the earlier BSOD's blamed McAfee.

    Out of 5 memory dumps there were 5 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - missing Windows Updates
    - compatibility issues (3rd party hardware/drivers) - and older systems
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    Please get a head start on the hardware diagnostics - they are located here: Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

    If all of this doesn't stop the BSOD's (and passes all the hardware diagnostics), please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue May 13 16:25:41.578 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-21734-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:02:40.278
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :memory_corruption ( nt!MiBadShareCount+4b )
    BugCheck 4E, {99, 4337, 2, e000000000043f8}
    BugCheck Info: PFN_LIST_CORRUPT (4e)
    Arguments: 
    Arg1: 0000000000000099, A PTE or PFN is corrupt
    Arg2: 0000000000004337, page frame number
    Arg3: 0000000000000002, current page state
    Arg4: 0e000000000043f8, 0
    BUGCHECK_STR:  0x4E_99
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x4E_99_nt!MiBadShareCount
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May  8 21:41:54.390 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050814-32484-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:02:41.091
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )
    BugCheck 3B, {c0000005, fffff802e36be8bd, fffff8801b652640, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff802e36be8bd, Address of the instruction which caused the bugcheck
    Arg3: fffff8801b652640, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  SearchIndexer.
    FAILURE_BUCKET_ID: 0x3B_nt!SwapContext_PatchXRstor
    CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  A11
      BIOS Release Date             10/24/2012
      Manufacturer                  Dell Inc.         
      Product Name                  Inspiron 7720
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May  8 21:21:33.763 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050814-17031-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:43.466
    Probably caused by :csrss.exe
    BugCheck EF, {fffffa800bbe6940, 0, 0, 0}
    BugCheck Info: CRITICAL_PROCESS_DIED (ef)
    Arguments: 
    Arg1: fffffa800bbe6940, Process object or thread object
    Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xEF_d7be080
    FAILURE_BUCKET_ID: 0xEF_d7be080_IMAGE_csrss.exe
    CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  A11
      BIOS Release Date             10/24/2012
      Manufacturer                  Dell Inc.         
      Product Name                  Inspiron 7720
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May  8 06:11:41.778 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050814-57203-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:01:37.482
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by :Pool_Corruption ( nt!ExFreePool+60 )
    BugCheck 19, {d, fffffa800aa22d40, 0, 729798dc6ffad2b}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: fffffa800aa22d40
    Arg3: 0000000000000000
    Arg4: 0729798dc6ffad2b
    BUGCHECK_STR:  0x19_d
    PROCESS_NAME:  winlogon.exe
    FAILURE_BUCKET_ID: 0x19_d_nt!ExFreePool
    CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  A11
      BIOS Release Date             10/24/2012
      Manufacturer                  Dell Inc.         
      Product Name                  Inspiron 7720
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May  8 05:47:58.869 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050814-23531-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:01:38.572
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, fffff8801ab2a7b0, fffff8801ab2a708, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff8801ab2a7b0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff8801ab2a708, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  WmiPrvSE.exe
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  A11
      BIOS Release Date             10/24/2012
      Manufacturer                  Dell Inc.         
      Product Name                  Inspiron 7720
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue May 13 16:25:41.578 2014 (UTC - 4:00)**************************
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    iBtFltCoex.sys              Tue Jul  3 18:22:55 2012 (4FF370BF)
    Apfiltr.sys                 Wed Jul 11 10:04:25 2012 (4FFD87E9)
    AMPPAL.sys                  Tue Jul 17 03:35:22 2012 (500515BA)
    igdkmd64.sys                Fri Jul 20 17:47:55 2012 (5009D20B)
    iwdbus.sys                  Mon Jul 23 16:19:17 2012 (500DB1C5)
    stwrt64.sys                 Tue Jul 24 04:05:57 2012 (500E5765)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    intelide.sys                Wed Jul 25 22:29:52 2012 (5010ABA0)
    NETwew00.sys                Tue Aug  7 18:49:57 2012 (50219B95)
    SYMEVENT64x86.SYS           Fri Jul 26 22:26:58 2013 (51F32FF2)
    SRTSPX64.SYS                Fri Jul 26 22:45:06 2013 (51F33432)
    Ironx64.SYS                 Mon Jul 29 20:59:35 2013 (51F70FF7)
    SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
    EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
    ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
    ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)
    nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
    nvpciflt.sys                Wed Oct 23 02:22:31 2013 (52676B27)
    BHDrvx64.sys                Thu Dec  5 17:05:28 2013 (52A0F8A8)
    SRTSP64.SYS                 Mon Feb 10 18:04:55 2014 (52F95B17)
    SYMNETS.SYS                 Thu Feb 13 06:25:14 2014 (52FCAB9A)
    IDSVia64.sys                Wed Feb 19 18:03:58 2014 (5305385E)
    SYMEFA64.SYS                Thu Feb 27 18:32:07 2014 (530FCAF7)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May  8 21:41:54.390 2014 (UTC - 4:00)**************************
    btmaux.sys                  Tue Apr 24 02:34:35 2012 (4F96497B)
    TurboB.sys                  Wed May 30 16:10:44 2012 (4FC67EC4)
    dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
    iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
    btmhsf.sys                  Sat Jul 14 09:31:32 2012 (500174B4)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May  8 06:11:41.778 2014 (UTC - 4:00)**************************
    mfehidk.sys                 Wed May 30 11:35:13 2012 (4FC63E31)
    mfewfpk.sys                 Wed May 30 11:35:28 2012 (4FC63E40)
    mfeavfk.sys                 Wed May 30 11:36:18 2012 (4FC63E72)
    mfefirek.sys                Wed May 30 11:38:10 2012 (4FC63EE2)
    nvpciflt.sys                Tue Jul 31 11:05:43 2012 (5017F447)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May  8 05:47:58.869 2014 (UTC - 4:00)**************************
    dump_iaStorA.sys            Tue Sep 18 18:46:10 2012 (5058F9B2)
    iaStorA.sys                 Tue Sep 18 18:46:10 2012 (5058F9B2)
    
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=IDSVia64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=TurboB.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
      My System SpecsSystem Spec

Multiple BSOD errors on startup. Pre+Post Factory restore
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