Windows 8 and 8.1 Forums


BSOD while playing DOTA2 at any graphics settings

  1. #1


    Posts : 2
    Windows 8 professional

    BSOD while playing DOTA2 at any graphics settings


    Hello, I am currently having problems playing DOTA2. It keeps on freezing at some point, or having BSOD. This only occurs in DOTA2 and only happened today (been playing Dota2 for years now). I hope you can help me. Thanks guys!

    Here are my laptop specs:
    ----------------------------------
    01 - Operating System
    ----------------------------------


    0101 - Operating System : Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.140309-1509)
    0102 - Language : English (Regional Setting: English)
    0103 - BIOS : Default System BIOS
    0104 - Processor : Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz (4 CPUs), ~2.5GHz
    0105 - Memory : 2048MB RAM
    0106 - Available OS Memory : 1974MB RAM
    0107 - Page File : 5560MB used, 2556MB available
    0108 - Windows Dir : C:\WINDOWS
    0109 - DirectX Version : DirectX 11
    0110 - DX Setup Parameters : Not found
    0111 - User DPI Setting : Using System DPI
    0112 - System DPI Setting : 96 DPI (100 percent)
    0113 - DWM DPI Scaling : Disabled
    0114 - DxDiag Version : 6.02.9200.16384


    ----------------------------------
    02 - Processor
    ----------------------------------


    0201 - Caption : Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz x4 ~2533MHz
    0202 - Current Clock Speed : 2533MHz
    0203 - L1-Cache : 3.00 MB
    0204 - L2-Cache : 32.00 KB
    0205 - L3-Cache : 256.00 KB


    ----------------------------------
    03 - Video Adapter
    ----------------------------------


    0301 - Card Name : ATI Mobility Radeon HD 5000 Series (Microsoft Corporation - WDDM v1.20)
    0302 - Manufacturer : Advanced Micro Devices, Inc.
    0304 - DAC Type : Internal DAC(400MHz)
    0305 - Device Key : Enum\PCI\VEN_1002&DEV_68E0&SUBSYS_1426103C&REV_00
    0306 - Display Memory : 1236 MB
    0307 - AdapterRAM : 512.00 MB
    0308 - Current Mode : 1366 x 768 (32 bit) (60Hz)
    0309 - Monitor Name : Generic PnP Monitor
    0310 - Driver Name : aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64
    0311 - Driver Version : 9.18.0010.1129
    0312 - Driver Language : English
    0313 - DDI Version : 11
    0314 - Driver Model : WDDM 1.2
    0315 - Driver Beta : False
    0316 - Driver Debug : False
    0317 - Driver Date : 7/26/2012 11:05:06
    0318 - Driver Size : 1091584
    0319 - VDD : n/a
    0320 - Mini VDD : n/a
    0321 - Mini VDD Date : n/a
    0322 - Mini VDD Size : 0
    0323 - Device Identifier : {D7B71EE2-2BA0-11CF-E577-2C34BDC2C435}
    0324 - Vendor ID : 0x1002
    0325 - Device ID : 0x68E0
    0326 - SubSys ID : 0x1426103C
    0327 - Revision ID : 0x0000
    0328 - Driver Strong Name : atiilhag.inf:cb0ae414d0268c22:ati2mtag_ManhattanP:8.97.10.6ci\ven_1002&dev_68e0
    0329 - Rank Of Driver : 00E32001
    0330 - Video Accel : ModeMPEG2_A ModeMPEG2_C
    0331 - Deinterlace Caps : {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    0332 - D3D9 Overlay : Not Supported
    0333 - DXVA-HD : Not Supported
    0334 - DDraw Status : Enabled
    0335 - D3D Status : Enabled
    0336 - AGP Status : Enabled
    0337 - Notes : No problems found.


    0338 - OpenGL : 6.2.9200.16384 (win8_rtm.120725-1247)


    ----------------------------------
    04 - Memory
    ----------------------------------


    0401 - Total Memory : 1.93 GB
    0402 - Free Memory : 365.75 MB
    0403 - Total Pagefile : 7.93 GB
    0404 - Free Pagefile : 2.50 GB


    0405 - Bank Label : BANK 0
    0406 - Speed : 1067 MHz
    0407 - Total Width : 64 Bits
    0408 - Capacity : 2.00 GB


    ----------------------------------
    05 - Network
    ----------------------------------


    0501 - Description : Broadcom 802.11n Network Adapter
    0502 - Driver Date : 3-13-2012
    0503 - Driver Version : 5.100.245.20


    ----------------------------------
    06 - Motherboard
    ----------------------------------


    0601 - Model : 1426
    0602 - Manufacturer : Hewlett-Packard


    ----------------------------------
    07 - Sound Device
    ----------------------------------


    0701 - Description : Speakers (Realtek High Definition Audio)
    0702 - Default Sound Playback : True
    0703 - Default Voice Playback : True
    0704 - Hardware ID : HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C1426&REV_1001
    0705 - Manufacturer ID : 1
    0706 - Product ID : 100
    0707 - Type : WDM
    0708 - Driver Name : RTKVHD64.sys
    0709 - Driver Version : 6.00.0001.7183
    0710 - Driver attributes : Final Retail
    0711 - Date and Size : 5/7/2014 13:10:12
    0713 - Driver Provider : Realtek Semiconductor Corp.
    0714 - Min/Max Sample Rate : 250035648, 250035648
    0715 - Static/Strm HW Mix Bufs : 250035648, 250035648
    0716 - Static/Strm HW 3D Bufs : 250035648, 250035648
    0717 - HW Memory : 10240
    0718 - Voice Management : False
    0719 - EAX(tm) 2.0 Listen/Src : False, False
    0720 - I3DL2(tm) Listen/Src : False, False
    0721 - Notes : No problems found.




    ----------------------------------
    08 - Harddisk
    ----------------------------------


    0801 - Model : WDC WD5000BEVT-60A0RT0(Western Digital)
    0802 - Media Type : Fixed hard disk media
    0803 - Size : 465.76 GB
    0804 - Interface Type : Serial ATA


    0807 - Caption : C:\
    0808 - Capacity : 465.42 GB
    0809 - Free Space : 284.60 GB
    0810 - Drive Type : 3-Fixed
    0811 - File System : NTFS
    Last edited by redvjames; 25 May 2014 at 02:58.

      My System SpecsSystem Spec

  2. #2


    You have low RAM. You have to have more than 4GB for gaming. I remember this happening, but with Sims 3 and Windows 7.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8 professional


    Thanks for the reply. I've been playing Dota 2 in this laptop for 2 years now with the same amount of RAM but no BSOD until now. I am planning to buy more RAM but I want to make sure that the RAM is the only problem.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information (even though you're not relating BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.Sorry for this, I didn't see the logs at the bottom of your first post

    While waiting for a response you can start with these free hardware diagnostics: Hardware Diagnostics
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Only 148 Windows Updates installed. Most systems have 170 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Razer Game Booster is known to cause BSOD's on some Windows systems. Please uninstall it.

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
    Intel Management Engine Interface
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

    SynTP.sys Thu Oct 13 22:34:52 2011 (4E979FCC)
    Synaptic Touch Pad Driver
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

    If all of this doesn't stop the BSOD's, you can also try to run Driver Verifier according to these instructions: Driver Verifier Settings It may point out software issues that weren't obvious in the initial analysis.




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat May 24 23:50:13.184 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\052514-33015-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 1:02:04.513
    *** WARNING: Unable to verify timestamp for CLASSPNP.SYS
    *** ERROR: Module load completed but symbols could not be loaded for CLASSPNP.SYS
    Probably caused by :CLASSPNP.SYS ( CLASSPNP+1271 )
    BugCheck 1E, {ffffffffc0000005, fffff80396aad2d5, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80396aad2d5, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_CLASSPNP+1271
    CPUID:        "Intel(R) Core(TM) i3 CPU       M 380  @ 2.53GHz"
    MaxSpeed:     2530
    CurrentSpeed: 2527
      BIOS Version                  F.22
      BIOS Release Date             07/07/2010
      Manufacturer                  Hewlett-Packard
      Product Name                  HP G42 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat May 24 21:52:50.571 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\052514-25515-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:53:00.257
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :Pool_Corruption ( nt!ExFreePool+358 )
    BugCheck 19, {e, fffffa80053bb980, b9c9f024ec786c01, b989f024ec786c01}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000e, 
    Arg2: fffffa80053bb980
    Arg3: b9c9f024ec786c01
    Arg4: b989f024ec786c01
    BUGCHECK_STR:  0x19_e
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x19_e_nt!ExFreePool
    CPUID:        "Intel(R) Core(TM) i3 CPU       M 380  @ 2.53GHz"
    MaxSpeed:     2530
    CurrentSpeed: 2527
      BIOS Version                  F.22
      BIOS Release Date             07/07/2010
      Manufacturer                  Hewlett-Packard
      Product Name                  HP G42 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat May 24 10:08:00.706 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\052414-22265-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 0:26:13.372
    *** ERROR: Module load completed but symbols could not be loaded for Npfs.SYS
    Probably caused by :Npfs.SYS ( Npfs+d66f )
    BugCheck 44, {fffffa8004185e18, f7a, 0, 0}
    BugCheck Info: MULTIPLE_IRP_COMPLETE_REQUESTS (44)
    Arguments: 
    Arg1: fffffa8004185e18, Address of the IRP
    Arg2: 0000000000000f7a
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x44
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  audiodg.exe
    FAILURE_BUCKET_ID: 0x44_Npfs+d66f
    CPUID:        "Intel(R) Core(TM) i3 CPU       M 380  @ 2.53GHz"
    MaxSpeed:     2530
    CurrentSpeed: 2527
      BIOS Version                  F.22
      BIOS Release Date             07/07/2010
      Manufacturer                  Hewlett-Packard
      Product Name                  HP G42 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat May 24 23:50:13.184 2014 (UTC - 4:00)**************************
    HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
    SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
    bcmwl63a.sys                Tue Mar 13 20:31:05 2012 (4F5FE6C9)
    atikmpag.sys                Mon Jun 18 16:41:29 2012 (4FDF9279)
    atikmdag.sys                Mon Jun 18 17:21:01 2012 (4FDF9BBD)
    amdkmafd.sys                Sat Sep 22 21:04:42 2012 (505E602A)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    FileMonitor.sys             Thu Feb 28 21:45:06 2013 (51301632)
    dump_storahci.sys           Fri Mar  1 21:15:44 2013 (513160D0)
    UrlFilter.sys               Mon Nov 18 04:22:40 2013 (5289DC60)
    regfilter.sys               Mon Nov 18 23:39:54 2013 (528AEB9A)
    AtihdW86.sys                Thu Dec 19 22:16:18 2013 (52B3B682)
    AMDACPKSL.SYS               Thu Dec 19 22:16:21 2013 (52B3B685)
    SmartDefragDriver.sys       Mon Dec 23 05:05:52 2013 (52B80B00)
    RtsUStor.sys                Fri Jan  3 00:31:27 2014 (52C64B2F)
    Smb_driver_Intel.sys        Thu Jan 23 16:59:05 2014 (52E190A9)
    Rt630x64.sys                Tue Feb 18 06:44:16 2014 (53034790)
    RTKVHD64.sys                Mon Feb 24 10:43:38 2014 (530B68AA)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat May 24 21:52:50.571 2014 (UTC - 4:00)**************************
    dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmafd.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=FileMonitor.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=UrlFilter.sys
    http://www.carrona.org/drivers/driver.php?id=regfilter.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Redvjames and welcome to the forums ^_^

    I have analyzed only your dump file which gave the Bad Pool Header error. As Ermate2000 already mentioned, you have very low amount of RAM i.e. only 2GB.

    May I ask why you have installed the 64bit version of Windows when the minimum requirements for the 64bit Windows is 4gb of RAM?

    One more thing is that most of the Windows components are not updated and date back to almost 2012 as John has also mentioned so please try updating them ASAP using Windows Update.

    I also noticed that in the BSOD Stack, along with the call to deallocate the pool, there is a lot of NETIO.sys and tcpip.sys activity. For your information, due to the fast networks these days we have, there is a significant TCP/IP overhead these days which utilizes CPU and RAM because the IP addresses needs to be translated before they can be utilized. So, please ensure that there is sufficient CPU and RAM resources available. Also, which AntiVirus are you running?

    Also, your Broadcom driver is not updated and there is presence of Broadcom NetXtreme II as well which is outdated. Please update these both.

    Could you please do this test for me as well?

    Start STEAM in offline mode which you can do by simply switching off your Internet connection and it will present you with two options. Start DOTA 2 and start a Practice With Bots Session and complete the game with them. See if the issue still persists.

    Before launching Dota 2, please make sure that there are no unwanted tasks in the Task Manager and try to clear as much RAM and CPU.
      My System SpecsSystem Spec

BSOD while playing DOTA2 at any graphics settings
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