Windows 8 and 8.1 Forums


Windows 8.1 U1 - Unknow BSOD - KMODE_EXCEPTION_NOT_HANDLED

  1. #1


    Posts : 6
    Windows 8.1

    Windows 8.1 U1 - Unknow BSOD - KMODE_EXCEPTION_NOT_HANDLED


    Hi t all,

    i've a problem with my computer.
    From a few day i expect a random BSOD on my computer.
    I don't have do nothing like hardware modify or software upgrade but the problem still persist.
    Today i've try to reinstall my OS (Windows 8.1 Update 1) but the problem still persist.
    Try again without install any driver, but only following Windows Update and the problem appaer again.
    I've 2 MiniDump and a FullDump if needed to help you to understand the cause and help me

    Please help me

    Thanks for all and sorry for my english if result not perfect

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    The dumpfiles point to win32k.sys and ntkrnlmp.exe When aWindows/system driver like ntkrnlmp.exe is blamed when experiencing a BSOD

    it's most likely not the problem. Most of the time further analysis is neededto determine the actual cause.

    There are 2 problems in Device manager:
    <Periferica><![CDATA[Non disponibile]]></Periferica>
    <ID_periferica_PNP><![CDATA[USB\VID_045E&PID_0291\6&688A3B8&0&3]]></ID_periferica_PNP>
    <Codice_errore><![CDATA[I driver del dispositivo non sono installati.]]></Codice_errore>
    </Data>
    <Data>
    <Periferica><![CDATA[Non disponibile]]></Periferica>
    <ID_periferica_PNP><![CDATA[ACPI\INT33A0\0]]></ID_periferica_PNP>
    <Codice_errore><![CDATA[I driver del dispositivo non sono installati.]]></Codice_errore>
    Please install the windows 8.1 drivers for Xbox 360 wireless or uninstall this device.
    Install for ACPI\INT33A0\0 for Intel® Smart Connect Technology driver from here ASRock > Fatal1ty P67 Professional

    Also update this driver from 2010 HECIx64 fffff800`24136000 fffff800`24147000 Wed Oct 20 01:33:43 2010 (4cbe2ad7) 0001b15f HECIx64.sys
    This is the driver for Intel Management Engine Interface, also form above.
    Asrock download page.

    If allof this doesn't stop the BSOD's, please run Driver Verifier according to theseinstructions: Driver Verifier Settings
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1


    I've reinstall Windows 8.1 again and before do any update from Microsoft Update i've install all new driver.
    At the moment appear working fine without any issue. Also this weekend i'm going to change thermal paste on the CPU.

    Thanks for your support
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Windows 8.1


    Hi all,

    the problem turn back again with random error.
    As i can see, sometime he wasn't able to generate any mini-dump so i upload the new file with last 2 mini-dump.

    I've alredy do a check disk about file system on c:\ (SSD with Windows 8.1) and sfc /scannow to verify if there are any know issue can help me to solve it.

    Another addition, when appear the last BSOD, my PC reboot itself and crash 2-3 time at UEFI boot up when appear the Window's Dot Circle.

    Thank to all for support.

    Regards,
    LainX84
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1


    Other crash
      My System SpecsSystem Spec

  6. #6


    Posts : 660
    windows 8.1


    The latest 2 dumpfiles are both bugcheck 7e STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    If you do not know the specific cause of the exception, consider the following issues:

    • Hardware incompatibility. Make sure that any new hardware that is installed is listed in the Microsoft Windows Marketplace Tested Products List.
    • Faulty device driver or system service. A faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error.


    One dumpfile has Probably caused by : memory_corruption ( nt!MiSystemFault+28c ) .

    Please check your memory with memtest 86+

    Tutorial Memtest86+ and download
    http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

    You are using xbox with drivers from 2009. This drivers are known for bsods on windows 7/8. Please update to windows 8/8.1 drivers or remove the devices.

    Also you have some older drivers all related to saitek. probably belonging to your Mad Catz M.M.O.7 Gaming Mouse (USB), please also update.

    You have a bitdefender app from 2012, also update to the latest windows 8.1 compatible version or remove.

    What is is the precise model of your mainboard. My analysprogram mentioned Asrock P67 pro.
    But your latest bios version L3.21A refers to the Fatal1ty P67 Professional mainboard.


    Please update these older drivers. Linksare included to assist in looking up the source of the drivers. If unable tofind an update, please remove (un-install) the program responsible for thatdriver. DO NOT manually delete/rename the driver as it may make the systemunbootable! :

    Note: firstcheck the support/driver downloadsite of your OEM model or system( mainboard) for thelatest windows 8.1 drivers.


    xusb21 fffff801`deef3000 fffff801`def05100 Fri Aug 14 00:10:17 2009 (4a848f49) 00020048 xusb21.sys
    Driver Description: XBox USB wireless controller
    BSOD issues in Win7 with 2009 driver (found in mid-2012)
    Driver Update Site: Software Downloads | Microsoft Hardware

    SaiU1713 fffff801`def06000 fffff801`def0f700 Thu Sep 20 12:03:52 2012 (505aea08) 00012d7f SaiU1713.sys
    SaiK1713 fffff801`def10000 fffff801`def3f000 Thu Sep 20 12:03:56 2012 (505aea0c) 0003aba5 SaiK1713.sys
    SaiBus fffff801`dc470000 fffff801`dc47aa80 Tue Apr 16 19:17:23 2013 (516d87a3) 0000d956 SaiBus.sys
    SaiMini fffff801`de3f6000 fffff801`de3f9f00 Tue Apr 16 19:17:23 2013 (516d87a3) 00011d60 SaiMini.sys

    Driver Update Site: Flight Simulator and Licensed Cessna Pro Flight Sim Products | Saitek.com

    bdfwfpf fffff801`dd320000 fffff801`dd348000 Wed Oct 17 14:12:10 2012 (507ea09a) 0002878e bdfwfpf.sys
    avchv fffff801`de3a7000 fffff801`de3eb000 Wed Oct 31 18:05:22 2012 (50915a52) 00040893 avchv.sys
    trufos fffff801`dbb14000 fffff801`dbb7e000 Wed Aug 07 12:46:25 2013 (52022581) 00068ff1 trufos.sys

    Driver Update Site: Support: Support
    Downloads: Download Antivirus Software - Bitdefender Downloads
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8.1


    Quote Originally Posted by lifetec View Post
    The latest 2 dumpfiles are both bugcheck 7e STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    If you do not know the specific cause of the exception, consider the following issues:

    • Hardware incompatibility. Make sure that any new hardware that is installed is listed in the Microsoft Windows Marketplace Tested Products List.
    • Faulty device driver or system service. A faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error.


    One dumpfile has Probably caused by : memory_corruption ( nt!MiSystemFault+28c ) .

    Please check your memory with memtest 86+

    Tutorial Memtest86+ and download
    http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
    I don't know why, but when i've the 1st time BSOD i've alredy check my bank of ram and never found a dimm failed.
    This time, i've run it and found a bank with error. Try only with 2x4GB and no problem found.
    I don't have test the 2x2GB now but open a direct RMA with G.Skill as lifetime warranty.

    Quote Originally Posted by lifetec View Post
    You are using xbox with drivers from 2009. This drivers are known for bsods on windows 7/8. Please update to windows 8/8.1 drivers or remove the devices.
    It's a not-original XBOX Wireless USB because my old was broken. It appear don't accept the original's microsft driver.

    Quote Originally Posted by lifetec View Post
    Also you have some older drivers all related to saitek. probably belonging to your Mad Catz M.M.O.7 Gaming Mouse (USB), please also update.
    My mouse is a Mad Catz M.M.O. 7 Gaming mouse and from Mad Catrz website i still use the last driver (Mad Catz | Downloads).

    Quote Originally Posted by lifetec View Post
    You have a bitdefender app from 2012, also update to the latest windows 8.1 compatible version or remove.
    Attachment 44205

    As image attached, i still use the last version 2014 of BitDifender Antivirus Plus.

    Quote Originally Posted by lifetec View Post
    What is is the precise model of your mainboard. My analysprogram mentioned Asrock P67 pro.
    But your latest bios version L3.21A refers to the Fatal1ty P67 Professional mainboard.
    My mainboard is ASRock P67 Professional with BETA Bios L3.21A from 18/03/2013. It running fine for 2 year, so that isn't a problem. Additional i can't downgrande it or i should trash my mainboard.
      My System SpecsSystem Spec

  8. #8


    Posts : 1
    Win 8.1


    Hi, everyone.
    I had this problem with Win 8.1, Xbox 360 and BSOD. I tried out MANY proposals found on net, but nothing worked.
    Then i found this software:
    Tweaking.com - Windows Repair (All in One) v3.2.0 Released
    and all my compatibility problems are solved.
    Now my Xbox 360 works perfect with my Win 8.1
      My System SpecsSystem Spec

Windows 8.1 U1 - Unknow BSOD - KMODE_EXCEPTION_NOT_HANDLED
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