Windows 8 and 8.1 Forums


Windows 8.1 random BSOD on my Vaio fit 13

  1. #1


    Posts : 3
    Win 8.1 update

    Windows 8.1 random BSOD on my Vaio fit 13


    Hello,
    My Windows 8.1 crashes randomly (almost everyday), without BSOD or Black Sreen, and restarts as normal. There are no minidump files created.
    Any help is welcome.
    Last edited by pauld; 21 May 2014 at 03:45.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 44 Windows Updates installed. Most systems have 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    I found network and video crashes from March and April in the WER section of MSINFO32
    Nothing from May though.

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Win 8.1 update


    Maybe not so many updates as PC came directly in 8.1. I added what was available as of today and updated drivers from sony site when available.

    I uninstalled Daemon Tools as you mentioned. I saw windows 8 can directly manage images like iso but not nrg images so i'll have to find a way to manage them.

    You'll find enclosed an updated dm log and the evtx file.
    I'll keep you updated if/when new crash and will monitor with cpuid
    Thanks

    Update: It just crashed this morning so i updated the 2 files and added the HW log until the crash
    Last edited by pauld; 22 May 2014 at 07:11.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I found traces of errors with these things in the Event Viewer Admin Log.
    Please update them from the manufacturer's website:
    Intel Smart Connect
    Video drivers
    touchpad/mouse drivers
    Vaio Enery Server Service
    bluetooth drivers

    Temps got up to the mid-70's (Celcius) - pretty hot
    Dunno if it's hot enough to cause problems tho'
    Use a cooling pad to see if that helps slow down the problems.
    Blow out the vents with canned air (DO NOT use a vacuum or an air compressor as it can damage the system)

    Please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Win 8.1 update


    Hello,
    All drivers are the latest available and from what i read this range of temperature seems acceptable for an I7. In addition BSOD doesn't happen systematically when temperature is in the high range and i tested with different power plans and ventilation speed.

    It looks really random.

    I made hardware tests which didn't show any issue (Intel IPDT, Windows memory diagnostic tool, memtest86+, Vaio care hardware diagnostics,...)

    Still had 3 bsod since our last exchange so nothing really changed. any idea to test ?

    Thanks in advance
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please run another set of the data collection app and upload it with your next post
    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.
    Also please, make another copy of this report:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here)
    There are 3 things that we look at when analyzing BSOD's:
    - 3rd party (non-Windows) drivers
    - hardware problems
    - Windows problems

    Assuming that I won't find anything new in the uploaded reports, you may want to try these steps next:

    FWIW - don't forget to backup your data. There is a chance that some of the following steps can erase it.
    Most Windows problems are solved by getting ALL available Windows Updates
    Further problems may be helped by running DISM and SFC commands: DISM - Fixing Component Store Corruption in Windows 8 (run the /RestoreHealth command even if you don't get any indication of errors with the other commands)
    After that, try a Refresh: Refresh Windows 8
    And then a Reset: Reset Windows 8
      My System SpecsSystem Spec

Windows 8.1 random BSOD on my Vaio fit 13
Related Threads
Hi! I hope I've managed to gather all necessary information, thanks for supplying this forum. I get DPC_WATCHDOG_VIOLATION BSOD from time to time - it seems mostly to occur when laptop is not connected to a power-cord. Hopefully I'll upload the necessary SF Debug files. Many thanks in...
BSOD Windows 8.1 on Sony VAIO SVT141C11U in BSOD Crashes and Debugging
Hi all, I would like to help me with my problem, in recent days been suffering a series of BSOD on my Notebook Sony, after the reinstallation I did it started. 54188
BSOD Driver power state failure on Sony vaio in BSOD Crashes and Debugging
HiI am frequently getting a BSOD at sporadic intervals with 'Driver power state failure' irrespective of battery / plugged in and irrespective of what program is running. SF Diagnostic files are attached. Thanks for your help!
BSOD on Win 8.1 Sony Vaio in BSOD Crashes and Debugging
Hello, Random BSOD s started to show up on my laptop. The laptop came with win 7 and I installed win 8 to it afterwards. I have recently updated the OS to Win 8.1 and had 3-4 BSOD s in a day (driver_irql_not_less_or_equal netio.sys) Any help would be appreciated. Kind regards.
Sony Vaio Pro 13 BSOD (I think) in BSOD Crashes and Debugging
Hi all, I have just recently got myself a Sony Vaio Pro 13 and I think I am having issues in regards to a BSOD. The symptoms seem to be related to power/standby but could be wrong. Yesterday, I shut the lid and went away. Got back from lunch and realised the fan was on full-speed while the...
BSOD on Sony Vaio E series BAD_POOL_CALLER in BSOD Crashes and Debugging
Ive been having this issue usually when i leave my laptop sitting for a while and it just goes into sleep mode or whenever i close an re open the lid it will give me the same error message if someone could give me an idea of what the problem maybe thanks
Hello all! Thank you for your help in advance! My computer recently started displaying a Blue Screen of Death upon starting up Windows 8. It takes a really long time to start up, and then it goes to the BSOD and displays a message: DRIVER_POWER_STATE_FAILURE :cry: I tried the Windows 8...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook