Windows 8 and 8.1 Forums


BOSD when i Wake up the system

  1. #1


    Posts : 4
    windows8.1

    BOSD when i Wake up the system


    Help!My computer BOSD sometimes。

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are no memory dumps in the uploaded files, please do this:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
    These devices have problems in Device Manager:
    Lenovo PM Device ACPI\IBM0068\5&2890D699&0 使用 VxD 加载器失败。
    Ricoh PCIe SD/MMC Host Controller PCI\VEN_1180&DEV_E822&SUBSYS_213317AA&REV_01\4&1BBE3D15&0&00E7 该设备未正常工作,因为 Windows 无法加载该设备所需的驱动程序。
    Could you please translate what the messages say?

    No sign of memory dumps/BSOD's in the WER section of MSINFO32 either.
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    You may also want to start these free hardware diagnostics: Hardware Diagnostics
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows8.1

    BOSD when i Wake up the system


    No dump file even if i seted like thisAttachment 43577.
    I went 7:40, about 8:10 come back, then I waked up the computer,BOSD
    Last edited by Brink; 20 May 2014 at 21:47. Reason: moved to original thread
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Could you please translate what the messages say?:
    Lenovo PM Device ACPI\IBM0068\5&2890D699&0 使用 VxD 加载器失败。
    Ricoh PCIe SD/MMC Host Controller PCI\VEN_1180&DEV_E822&SUBSYS_213317AA&REV_01\4&1BBE3D15&0&00E7 该设备未正常工作,因为 Windows 无法加载该设备所需的驱动程序。
    Many, many problems with KGMusic - this is the error message:
    Access to D:\Program Files\KGMusic\KGService.exe has been restricted by your Administrator by location with policy rule {89606e04-c16e-4c54-9ce4-7f3d7b569c84} placed on path KGService.exe.
    Please uninstall the KGMusic program.

    Other errors relate to Hyper-V and networking.
    Please be sure that your networking drivers are updated to the latest, Win8.1 compatible versions (this includes Bluetooth).

    Check in C:\Windows and see if there is a file named MEMORY.dmp
    If so, zip it up and upload it to a free file-hosting service.
    Post a link to it here so we can download it.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows8.1


    Lenovo PM Device ACPI\IBM0068\5&2890D699&0 使用 VxD 加载器失败。
    Ricoh PCIe SD/MMC Host Controller PCI\VEN_1180&DEV_E822&SUBSYS_213317AA&REV_01\4&1BBE3D15&0&00E7 该设备未正常工作,因为 Windows 无法加载该设备所需的驱动程序。
    The device is not working properly,Because Windows can not load the drivers required for this device.
    I banned KGService.exe ,cause it's useless.
    There is really no dum files in windows.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Thank you for the translation! :0)

    Please uninstall the Lenovo Power Manager software and make sure that the driver for it (Lenovo PM Device ACPI\IBM0068) is removed from Device Manager. Then download and install the latest, Win8.1 compatible version from the Lenovo website.

    Please uninstall the Ricoh PCIe SD/MMC Card Reader and the Ricoh PCIe SD/MMC Host Controller in Device Manager. Then download and install the latest, Win8.1 compatible version from the Lenovo website.

    Then, let us wait a day or two and see what happens.
    If still having problems, please rerun this:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    I would like to see the changes in the above report after you have done the things that I suggested.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    windows8.1


    Thank you veryt much
      My System SpecsSystem Spec

BOSD when i Wake up the system
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