Windows 8 and 8.1 Forums

Driver_power_state_failure

  1. #1


    Posts : 7
    Windows 8.1

    Driver_power_state_failure


    Hello,

    I have got some issues with my pc and would be really greatful if you would be able to help me solve the issues!

    The problem i have is that i've been experiencing bluescreens of death alot the last 4-5 days. Every time my pc wakes up from sleep actually. The error i get is Driver_power_state_failure. It really takes long time to shut down, but not as long as to start up. The time for the laptop to start up is around 8 minutes or so, really long. The model i have is an Asus zenbook UX32A by the way and the OS that was preinstalled was windows 8, now it is upgraded to windows 8.1.

    My SF : https://www.dropbox.com/s/ho50jrxgs5...20-05-2014.rar

    I appriciate all the help i can get, thanks in advance!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The uploaded reports are incomplete. Please rerun the data collection app and let it run for at least 15 minutes (or until the app itself says that it's done). Then zip it up and upload it with your next post.

    All the memory dumps blame your Intel Rapid Storage Technology drivers - but you have updated this driver, so it's not likely that it's to blame.

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Also, the ASUS Image Toolkit Disk Monitor Driver could also be to blame here. Please either update it, or uninstall it if unable to update it.

    Win8 Bluetooth drivers often act up when used in Win8.1. Please update these to the latest, Win8.1 compatible version.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Please only update - DO NOT UNINSTALL:
    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    Please only update - DO NOT UNINSTALL:
    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

    assd.sys Fri Oct 28 05:14:19 2011 (4EAA726B)
    ASUS Image Toolkit Disk Monitor Driver
    http://www.carrona.org/drivers/driver.php?id=assd.sys

    RtsUVStor.sys Tue Nov 8 22:18:29 2011 (4EB9F105)
    Realtek Semiconductor Corp USB Mass Storage Driver[br]
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon May 19 12:52:14.713 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051914-152281-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 19:21:22.615
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe00122ac8880, fffff801acf9a930, ffffe001226cbb80}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00122ac8880, Physical Device Object of the stack
    Arg3: fffff801acf9a930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe001226cbb80, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  UX32A.216
      BIOS Release Date             02/12/2014
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  UX32A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun May 18 17:28:11.616 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051814-144250-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:09:29.518
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe00183ea7880, ffffd00117ba9930, ffffe0018ae49010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00183ea7880, Physical Device Object of the stack
    Arg3: ffffd00117ba9930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0018ae49010, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  UX32A.216
      BIOS Release Date             02/12/2014
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  UX32A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun May 18 16:57:57.602 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051814-155437-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:06:34.535
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe000db8cb880, ffffd001a99a9930, ffffe000decf3010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe000db8cb880, Physical Device Object of the stack
    Arg3: ffffd001a99a9930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe000decf3010, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  UX32A.216
      BIOS Release Date             02/12/2014
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  UX32A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun May 18 14:25:57.599 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051814-213015-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:06:09.506
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe000914c6060, fffff803bf79a930, ffffe00090f05010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe000914c6060, Physical Device Object of the stack
    Arg3: fffff803bf79a930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe00090f05010, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  UX32A.214
      BIOS Release Date             01/29/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  UX32A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun May 18 03:03:24.589 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051814-308703-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:19:51.494
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe001474c5880, ffffd00038ddb930, ffffe0014b1ae010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe001474c5880, Physical Device Object of the stack
    Arg3: ffffd00038ddb930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0014b1ae010, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  UX32A.214
      BIOS Release Date             01/29/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  UX32A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun May 18 01:55:17.560 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051814-303406-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 10:22:46.464
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe0016dac8880, fffff803a37b1930, ffffe00179183850}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe0016dac8880, Physical Device Object of the stack
    Arg3: fffff803a37b1930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe00179183850, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  UX32A.214
      BIOS Release Date             01/29/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  UX32A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat May 17 10:41:45.635 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051714-284015-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:09:41.505
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys
    BugCheck 9F, {3, ffffe00078ffd7f0, ffffd000f45b5930, ffffe0007b37d5c0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00078ffd7f0, Physical Device Object of the stack
    Arg3: ffffd000f45b5930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0007b37d5c0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_IMAGE_iaStorA.sys
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  UX32A.214
      BIOS Release Date             01/29/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  UX32A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon May 19 12:52:14.713 2014 (UTC - 4:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    assd.sys                    Fri Oct 28 05:14:19 2011 (4EAA726B)
    RtsUVStor.sys               Tue Nov  8 22:18:29 2011 (4EB9F105)
    dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
    excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
    excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
    btath_lwflt.sys             Thu Jun 21 01:22:36 2012 (4FE2AF9C)
    btath_hcrp.sys              Thu Jun 21 01:23:29 2012 (4FE2AFD1)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    DptfManager.sys             Fri Jul 13 19:46:44 2012 (5000B364)
    DptfDevDram.sys             Fri Jul 13 19:47:22 2012 (5000B38A)
    DptfDevGen.sys              Fri Jul 13 19:47:46 2012 (5000B3A2)
    DptfDevFan.sys              Fri Jul 13 19:48:07 2012 (5000B3B7)
    DptfDevProc.sys             Fri Jul 13 19:49:52 2012 (5000B420)
    Smb_driver_Intel.sys        Tue Jul 24 15:20:27 2012 (500EF57B)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    RTKVHD64.sys                Tue Sep  4 06:22:35 2012 (5045D66B)
    btath_flt.sys               Thu Sep 27 05:49:09 2012 (50642115)
    AsusTP.sys                  Mon Oct 29 14:23:54 2012 (508EC9BA)
    iBtFltCoex.sys              Thu Apr 18 10:17:24 2013 (51700074)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
    AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
    dump_iaStorA.sys            Mon Oct 28 17:15:26 2013 (526ED3EE)
    hiber_iaStorA.sys           Mon Oct 28 17:15:26 2013 (526ED3EE)
    iaStorA.sys                 Mon Oct 28 17:15:26 2013 (526ED3EE)
    btmaux.sys                  Wed Nov  6 23:24:38 2013 (527B1606)
    btmhsf.sys                  Tue Dec 10 15:20:57 2013 (52A777A9)
    Netwew00.sys                Tue Feb 25 08:04:56 2014 (530C94F8)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun May 18 14:25:57.599 2014 (UTC - 4:00)**************************
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun May 18 03:03:24.589 2014 (UTC - 4:00)**************************
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    AMPPAL.sys                  Tue May 21 11:12:37 2013 (519B8EE5)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    Netwew00.sys                Thu Aug 22 17:20:34 2013 (521680A2)
    btmhsf.sys                  Thu Sep  5 08:12:49 2013 (52287541)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun May 18 01:55:17.560 2014 (UTC - 4:00)**************************
    RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
    DptfDevPch.sys              Fri Jul 13 19:48:46 2012 (5000B3DE)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat May 17 10:41:45.635 2014 (UTC - 4:00)**************************
    AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
    iBtFltCoex.sys              Tue Jul 24 06:03:05 2012 (500E72D9)
    btmhsf.sys                  Wed Aug 29 00:21:50 2012 (503D98DE)
    
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=assd.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=excsd.sys
    http://www.carrona.org/drivers/driver.php?id=excfs.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=DptfManager.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys
    DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=Netwew00.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=Netwew00.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1


    Hello usasma, and thank you for your fast reply, also im sorry that i took so long to reply.

    I have read your answer and i have a question about the program SF diagnostics. Should i just press grab all operation or should i do all of them? When go for "grab all" only, it finished really fast, i guess that is why it was incomplete last time, since it only provided the .dump files.

    Also, should i upload those files before i update the recommended drivers and or should i update them first, see if the BSOD dissappears and report after if the problem persists?
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You should select Grab All and it "should" tell you when it's done.
    If it's not working for you, then try Option 2 - that tool is a bit different.

    FWIW - I'm looking for 3 things (for starters):
    - all minidumps (located in C:\Windows\Minidump) - also in the quote below
    - the MSINF32 report (see quote below)
    - the systeminfo report (see quote below)
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2

    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

    systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
    Update/fix all the things that you can. Any confusion between what's in the reports and what used to be on the system can be easily figured out. Just make sure that you let us know what things that you have done, so we know where to go from there.

    Good luck!
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8.1


    Hello sir,

    I have been trying to update the drivers you have listed but sadly i have been unsuccessful. Most of them i have not been able to find, tho i noticed that most of them are included in the ATK pack if i am not misstaken. I tried to update the ATK package, but it said that i was not able to run the installation since it was already installed on the pc. Also, the charger driver was only available for windows 7 systems so i skipped that aswell as the image tool that i was not able to find along with the rest of the drivers.

    Page ive been using to check for updates:
    http://www.asus.com/se/Notebooks_Ult...Desk_Download/

    On the good side, i have been able to figure out how to use the SF diagnostic tool. eventho i click grab all it only gets the dump files so i have been clicking them one by one so hopefully this time the report will be complete, except for two things, and those are the MGADIAG and the CPU-Z report.

    the SF files :
    https://www.dropbox.com/s/5nmsrlj4jh...21-05-2014.rar

    I hope this will be of any help towards solving the problem! Ill be looking forward to your reply,
    thanks in advance!
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    C: drive only has about 10% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    Don't worry about the drivers for now - I've checked these drivers on and off for the past year or so, and they're not often updated.

    Then let's wait and see what happens. Should the system BSOD again, please zip up the contents of C:\Windows\Minidump and upload it with your next post. You may have to copy it to your Desktop in order to zip it up.

    Good luck!
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8.1


    Hey Usasma,

    I have cleared up space on my harddrive and have 100GB + of free space on both c: and d: now, sadly it did not help anything. I tried to put the pc to sleep to see how it would act, first time i tried to wake it up from sleep it just showed a black screen for a long time, after which it restarted itself and asked me to select boot device. After it had started up i tried once again to see what would happen after i woke it up from sleep mode and this time i did get the regular BSOD message.

    Here are the dumps:
    https://www.dropbox.com/s/5gkfz90uwa...2014-05-21.rar .

    If i just use the pc it is okay, it works allright. With that i mean it doesnt cause and BSOD generally but the issue is when going into and out of sleep mode, turning the pc off and turning it on. I dont know if this information will be of any use, but i hope we can come to a solution.

    Regards,
    Craxy
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Most BSOD's that happen during hibernation/sleep transition are due to:
    - chipset drivers
    - storage drivers
    - video drivers
    - other drivers (such as networking and USB) that can act on sleep states

    As such, it's likely time for us to get a bit aggressive with the updating. Please visit the Asus website for your system (I believe that this is the link: ASUSTeK Computer Inc. -Support- Driver & Tools - UX32A ) and download/install ALL of the updates on that page (this includes the BIOS updates as some of them appear to point at hibernate/sleep states).

    Please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed May 21 13:06:48.567 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\052114-140468-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:09:24.473
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe001118c7060, fffff80376388930, ffffe001120e6550}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe001118c7060, Physical Device Object of the stack
    Arg3: fffff80376388930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe001120e6550, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  UX32A.216
      BIOS Release Date             02/12/2014
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  UX32A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed May 21 12:54:04.600 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\052114-145312-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 4:32:57.501
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by :iaStorA.sys
    BugCheck 9F, {3, ffffe0008dabd060, fffff8022cd8b930, ffffe0008e7ecb40}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe0008dabd060, Physical Device Object of the stack
    Arg3: fffff8022cd8b930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0008e7ecb40, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_IMAGE_iaStorA.sys
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  UX32A.216
      BIOS Release Date             02/12/2014
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  UX32A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed May 21 13:06:48.567 2014 (UTC - 4:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    assd.sys                    Fri Oct 28 05:14:19 2011 (4EAA726B)
    RtsUVStor.sys               Tue Nov  8 22:18:29 2011 (4EB9F105)
    excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
    excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
    btath_lwflt.sys             Thu Jun 21 01:22:36 2012 (4FE2AF9C)
    btath_hcrp.sys              Thu Jun 21 01:23:29 2012 (4FE2AFD1)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    DptfManager.sys             Fri Jul 13 19:46:44 2012 (5000B364)
    DptfDevDram.sys             Fri Jul 13 19:47:22 2012 (5000B38A)
    DptfDevGen.sys              Fri Jul 13 19:47:46 2012 (5000B3A2)
    DptfDevFan.sys              Fri Jul 13 19:48:07 2012 (5000B3B7)
    DptfDevProc.sys             Fri Jul 13 19:49:52 2012 (5000B420)
    Smb_driver_Intel.sys        Tue Jul 24 15:20:27 2012 (500EF57B)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    RTKVHD64.sys                Tue Sep  4 06:22:35 2012 (5045D66B)
    btath_flt.sys               Thu Sep 27 05:49:09 2012 (50642115)
    AsusTP.sys                  Mon Oct 29 14:23:54 2012 (508EC9BA)
    iBtFltCoex.sys              Thu Apr 18 10:17:24 2013 (51700074)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
    AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
    iaStorA.sys                 Mon Oct 28 17:15:26 2013 (526ED3EE)
    dump_iaStorA.sys            Mon Oct 28 17:15:26 2013 (526ED3EE)
    btmaux.sys                  Wed Nov  6 23:24:38 2013 (527B1606)
    btmhsf.sys                  Tue Dec 10 15:20:57 2013 (52A777A9)
    Netwew00.sys                Tue Feb 25 08:04:56 2014 (530C94F8)
    
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=assd.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=excsd.sys
    http://www.carrona.org/drivers/driver.php?id=excfs.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=DptfManager.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys
    DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=Netwew00.sys
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 8.1


    Hey!


    I have updated the updates i could, some i couldnt because the driver itself didnt install since it said i had a newer version, and some i did not install by choise, since i had to uninstall them before so i decided not to re install them, like asus usb charger and similar utility programs. Sadly, the issue is the same.


    Also, i tried to run FurMark and i was not able to detect any issues, as far as i have seen. It ran smoothly and did not really give me any errors, im not sure what it is supposed to do really, ran it for like 13 minutes and the pc had no issues with it. I do not know if i was supposed to do anything more with it.


    Ive noticed something after the updates tho, in the device manager. There are now two Unknown devices in it now. I will paste a screenshot which shows this issue. The screenshot shows the device on the top with the yellow marking, Saying that the drivers for this unit is not installed(code 28). I did a search for drivers but it couldnt find anything for it so it remains the same. the second one is for the bluetooth unit, i dont know why it shows as unknown device as the drivers are installed, and when i tried to install drivers from webpage it said i had newer ones installed.


    Screenshot unknown device : https://www.dropbox.com/s/glffunuo3r...n%20device.png

    I will also provide dumps for the last crashes. The first one is before i ran the verifier, sleep mode then got the pc into BSOD. The next 2 dumps, when i put pc to sleep and tried to wake it up it just got black screen and after a couple minutes it just restarted, so i didnt manage to get any bluescreen from waking up from sleep but also not a successful wakeup.


    Latest Dump : https://www.dropbox.com/s/dtic16xs0y...st%20dumps.rar

    I hope i did not miss anything and that this will come to use for you!
    Thanks!
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Craxy,

    I analyzed your most recent DUMP files and some of the previous Dump files. One thing which stands out in the previous Dump files is that in almost every Dump file, your Intel Rapid Storage Driver is blamed which I don't think must be the root cause because it is updated. So, on digging deeper I got this :-
    0: kd> !drvobj ffffe00015e98ad0 f
    fffff8033f73e8d0: Unable to get value of ObpRootDirectoryObject
    fffff8033f73e8d0: Unable to get value of ObpRootDirectoryObject
    Driver object (ffffe00015e98ad0) is for:
    \Driver\iaStorA
    Driver Extension List: (id , addr)


    Device Object list:
    ffffe00015e91720 ffffe00015b00050


    DriverEntry: fffff80050cc4000 iaStorA
    DriverStartIo: 00000000
    DriverUnload: fffff80050a13f30 iaStorA
    AddDevice: 00000000


    Dispatch routines:
    [00] IRP_MJ_CREATE fffff80050d040a0 storport!RaDriverCreateIrp
    [01] IRP_MJ_CREATE_NAMED_PIPE fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [02] IRP_MJ_CLOSE fffff80050d04000 storport!RaDriverCloseIrp
    [03] IRP_MJ_READ fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [04] IRP_MJ_WRITE fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [05] IRP_MJ_QUERY_INFORMATION fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [06] IRP_MJ_SET_INFORMATION fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [07] IRP_MJ_QUERY_EA fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [08] IRP_MJ_SET_EA fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [09] IRP_MJ_FLUSH_BUFFERS fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [0a] IRP_MJ_QUERY_VOLUME_INFORMATION fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [0b] IRP_MJ_SET_VOLUME_INFORMATION fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [0c] IRP_MJ_DIRECTORY_CONTROL fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [0d] IRP_MJ_FILE_SYSTEM_CONTROL fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [0e] IRP_MJ_DEVICE_CONTROL fffff80050ccbfb8 storport!RaDriverDeviceControlIrp
    [0f] IRP_MJ_INTERNAL_DEVICE_CONTROL fffff80050cc8b30 storport!RaDriverScsiIrp
    [10] IRP_MJ_SHUTDOWN fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [11] IRP_MJ_LOCK_CONTROL fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [12] IRP_MJ_CLEANUP fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [13] IRP_MJ_CREATE_MAILSLOT fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [14] IRP_MJ_QUERY_SECURITY fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [15] IRP_MJ_SET_SECURITY fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [16] IRP_MJ_POWER fffff80050cd1c10 storport!RaDriverPowerIrp
    [17] IRP_MJ_SYSTEM_CONTROL fffff80050d05440 storport!RaDriverSystemControlIrp
    [18] IRP_MJ_DEVICE_CHANGE fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [19] IRP_MJ_QUERY_QUOTA fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [1a] IRP_MJ_SET_QUOTA fffff8033f58b9ac nt!IopInvalidDeviceRequest
    [1b] IRP_MJ_PNP fffff80050cccd44 storport!RaDriverPnpIrp
    which means the driver is making invalid device requests so I would suggest that make sure the cables and all are firm enough.

    But, the Driver Verifier enabled DUMP file pointed towards :-
    Netwew00.sys :- Driver Reference Table

    So, please update the above driver as soon as possible. Furthermore, please update the driver found here :- Driver Reference Table - Smb_driver_Intel.sys

    Also, till the time we are troubleshooting with your PC, could you please turn off your Bluetooth from the Device Manager (if you are not using bluetooth keyboard/mouse)? As, it appears that some modules of the Bluetooth driver package are also dated in 2012. This is just to remove the possible causes.

    Also, did you remove the Aicahrger.sys from your system?

    Could you please do one more thing? Check the information tab of the Unknown Devices and see if you could get some clues on what it is?
    +1 for being so patient and supportive and providing with so much information.
    Please keep us updated over this thread

    @Usasma :- Sup dude, sorry for my absence. (It was because of the exams <_<) But, now I have got a summer break of around 3 months ^_^
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
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