Windows 8 and 8.1 Forums

Laptop BSODs with error Irql_not_less_or_equal.

  1. #1

    Posts : 2
    Windows 8.1

    Laptop BSODs with error Irql_not_less_or_equal.

    Hi there,

    Stated in the title, I've been receiving BSODs with the following: Irql_not_less_or_equal. After reading in various forums, it seems to be a common issue. I personally refreshed and did a complete new installation to no avail and hoping for some guidance here.

    I attached the SF Diagnostic info as per "Blue Screen of Death (BSOD) Posting Instructions ."
    Hopefully it's enough info to help.

    I receive it generally randomly, I never receive it while I'm playing games, but I do receive it (occasionally) when trying to load it. The game would hang while loading it and I'm forced to close it through task manager. BSOD would occur after force close. Most of the time it's from idling or watching video via Youtube.


      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Only 1 memory dump in the uploaded files. If using a cleaning program (such as CCleaner), please stop while we're troubleshooting.

    Only 32 Windows Updates installed. Most systems have 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    The lone memory dump blames video
    As this occurs despite a reinstallation of Windows, I'd have to suspect hardware.
    But it's also possible that this is a driver issue (STOP 0xA errors are mostly caused by drivers).

    So, let's hit it with a 3 pronged approach:
    1) Update the nVidia video drivers to the latest, Win8.1 compatible version (from the Lenovo website). To do this, download a fresh copy of the drivers, uninstall the current drivers, then install the freshly downloaded drivers.
    2) Please run these free hardware diagnostics (start with the video tests first); Hardware Diagnostics
    3) Please run Driver Verifier according to these instructions: Driver Verifier Settings

    Also, check for updates for your Logitech GamePanel/Keyboard drivers (LGVirHid.sys and LGBusEnum.sys)
    . These date from 2009 and should be updated.

    The following is for informational purposes only.
    **************************Mon May 19 18:11:23.195 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051914-21125-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 2:17:01.958
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+e0989 )
    BugCheck A, {10, 2, 1, fffff80394cbabaf}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arg1: 0000000000000010, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80394cbabaf, address which referenced memory
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nvlddmkm+e0989
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  74CN26WW(V1.07)
      BIOS Release Date             05/08/2013
      Manufacturer                  LENOVO
      Product Name                  20216
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Mon May 19 18:11:23.195 2014 (UTC - 4:00)**************************
    LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    AcpiVpc.sys                 Mon May 14 21:18:53 2012 (4FB1AEFD)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    dump_iaStorA.sys            Mon Jan 14 13:00:27 2013 (50F447BB)
    iaStorA.sys                 Mon Jan 14 13:00:27 2013 (50F447BB)
    SynTP.sys                   Fri Mar  8 18:29:46 2013 (513A746A)
    Smb_driver_Intel.sys        Fri Mar  8 18:31:48 2013 (513A74E4)
    rtsuvc.sys                  Fri Mar 15 00:23:10 2013 (5142A22E)
    L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
    iBtFltCoex.sys              Thu Apr 18 10:17:24 2013 (51700074)
    AMPPAL.sys                  Tue May 21 11:12:37 2013 (519B8EE5)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    Netwew00.sys                Thu Aug 22 17:20:34 2013 (521680A2)
    RTKVHD64.sys                Fri Aug 30 08:59:57 2013 (5220974D)
    btmhsf.sys                  Thu Sep  5 08:12:49 2013 (52287541)
    nvlddmkm.sys                Mon Oct 28 17:38:03 2013 (526ED93B)
    nvpciflt.sys                Mon Oct 28 17:38:28 2013 (526ED954)
    iwdbus.sys                  Tue Dec 17 17:47:38 2013 (52B0D48A)
    igdkmd64.sys                Wed Jan 22 17:42:16 2014 (52E04948)
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8.1

    All windows update were all installed prior to posting this thread. The only 2 updates I did not install are the 2 related to Bing. Bing Bar 7.3 (KB2673774) and Bing Desktop v1.3.4.

    As for updating the logitech keyboard/game panel. I do not have any of the above. I do have a logitech mouse which uses Logitech Gaming Software 8.53.15. I will plan to delete it.

    I have tried uninstalling/installing the NVIDIA program, but I will attempt it again.

    Fur Mark stress test: maxes at ~70 celcius, left it for ~ 2 hours, no changes occured.

    The other tests I will report back when time allows.

      My System SpecsSystem Spec

Laptop BSODs with error Irql_not_less_or_equal.
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