Windows 8 and 8.1 Forums


Ive gotten several BSODs i need help.

  1. #1


    Posts : 1
    Windows 8.1

    Ive gotten several BSODs i need help.


    I would really like to know what some of these problems are so i know if i can fix them or if i need a professional to go threw my computer and find out whats going on.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 34 Windows Updates installed. Most systems have 60-70 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Out of 7 memory dumps there were 7 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - missing Windows Updates
    - compatibility issues (3rd party hardware/drivers) - and older systems
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

    I would usually suspect the Norton product as it was involved in several of the memory dumps - but it appears that you've updated it, so that tends to rule it out as a suspect.
    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat May 17 00:36:58.059 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051714-32968-01.dmp]
    Windows 8 Kernel Version 9600 MP (6 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 15:01:28.829
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+72c22 )
    BugCheck 139, {3, ffffd000dc4ef3c0, ffffd000dc4ef318, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000dc4ef3c0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000dc4ef318, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x139_3_nvlddmkm+72c22
      BIOS Version                  F4
      BIOS Release Date             10/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  GA-78LMT-USB3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri May  9 11:58:01.506 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050914-27062-01.dmp]
    Windows 8 Kernel Version 9600 MP (6 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 12:41:57.276
    Probably caused by :memory_corruption ( nt!MiBadShareCount+4b )
    BugCheck 4E, {99, 68811, 2, 80000600006880d}
    BugCheck Info: PFN_LIST_CORRUPT (4e)
    Arguments: 
    Arg1: 0000000000000099, A PTE or PFN is corrupt
    Arg2: 0000000000068811, page frame number
    Arg3: 0000000000000002, current page state
    Arg4: 080000600006880d, 0
    BUGCHECK_STR:  0x4E_99
    PROCESS_NAME:  League of Lege
    FAILURE_BUCKET_ID: 0x4E_99_nt!MiBadShareCount
      BIOS Version                  F4
      BIOS Release Date             10/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  GA-78LMT-USB3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 28 12:57:25.573 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-26781-01.dmp]
    Windows 8 Kernel Version 9600 MP (6 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 2:51:49.343
    Probably caused by :memory_corruption ( nt!MiEmptyPageAccessLog+62 )
    BugCheck A, {fffffffffffffff8, 0, 0, fffff80354907e62}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: fffffffffffffff8, memory referenced
    Arg2: 0000000000000000, IRQL
    Arg3: 0000000000000000, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80354907e62, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  PMB.exe
    FAILURE_BUCKET_ID: AV_nt!MiEmptyPageAccessLog
      BIOS Version                  F4
      BIOS Release Date             10/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  GA-78LMT-USB3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 28 10:05:02.060 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-27359-01.dmp]
    Windows 8 Kernel Version 9600 MP (6 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:03:35.828
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+23c )
    BugCheck 24, {b500190637, ffffd0016c2ce618, ffffd0016c2cde20, fffff8019d70f24c}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b500190637
    Arg2: ffffd0016c2ce618
    Arg3: ffffd0016c2cde20
    Arg4: fffff8019d70f24c
    PROCESS_NAME:  svchost.exe
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_nt!ExDeferredFreePool
      BIOS Version                  F4
      BIOS Release Date             10/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  GA-78LMT-USB3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Apr 25 13:36:36.754 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042514-30656-01.dmp]
    Windows 8 Kernel Version 9600 MP (6 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 2:31:13.522
    *** ERROR: Module load completed but symbols could not be loaded for Npfs.SYS
    Probably caused by :Npfs.SYS ( Npfs+b872 )
    BugCheck 19, {20, ffffe001fc006000, ffffe001fc0060f0, c0f0000}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 0000000000000020, a pool block header size is corrupt.
    Arg2: ffffe001fc006000, The pool entry we were looking for within the page.
    Arg3: ffffe001fc0060f0, The next pool entry.
    Arg4: 000000000c0f0000, (reserved)
    BUGCHECK_STR:  0x19_20
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x19_20_Npfs+b872
      BIOS Version                  F4
      BIOS Release Date             10/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  GA-78LMT-USB3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Apr 25 00:11:43.341 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042514-32703-01.dmp]
    Windows 8 Kernel Version 9600 MP (6 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:1 days 0:00:26.108
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1c3f8 )
    BugCheck 7A, {1, ffffffffc0000005, ffffe001d5e03900, fffff6fac0040000}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000001, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc0000005, error status (normally i/o status code)
    Arg3: ffffe001d5e03900, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff6fac0040000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_c0000005
    PROCESS_NAME:  MpCmdRun.exe
    FAILURE_BUCKET_ID: 0x7a_c0000005_nt!_??_::FNODOBFM::_string_
      BIOS Version                  F4
      BIOS Release Date             10/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  GA-78LMT-USB3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr  3 17:31:55.160 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040314-59046-01.dmp]
    Windows 8 Kernel Version 9600 MP (6 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:7 days 4:56:06.789
    *** WARNING: Unable to verify timestamp for SYMDS64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS
    Probably caused by :SYMDS64.SYS ( SYMDS64+2ee1 )
    BugCheck 19, {20, ffffc00000799000, ffffc000007990c0, 50c0100}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 0000000000000020, a pool block header size is corrupt.
    Arg2: ffffc00000799000, The pool entry we were looking for within the page.
    Arg3: ffffc000007990c0, The next pool entry.
    Arg4: 00000000050c0100, (reserved)
    BUGCHECK_STR:  0x19_20
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x19_20_SYMDS64+2ee1
      BIOS Version                  F4
      BIOS Release Date             10/19/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  GA-78LMT-USB3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat May 17 00:36:58.059 2014 (UTC - 4:00)**************************
    RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
    t_mouse.sys                 Mon Dec  3 01:19:30 2012 (50BC4472)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    SYMEVENT64x86.SYS           Fri Jul 26 22:26:58 2013 (51F32FF2)
    SRTSPX64.SYS                Fri Jul 26 22:45:06 2013 (51F33432)
    Ironx64.SYS                 Mon Jul 29 20:59:35 2013 (51F70FF7)
    SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
    ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
    ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)
    EraserUtilRebootDrv.sys     Wed Oct  9 16:50:19 2013 (5255C18B)
    eeCtrl64.sys                Wed Oct  9 16:50:19 2013 (5255C18B)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    SRTSP64.SYS                 Mon Feb 10 18:04:55 2014 (52F95B17)
    SYMNETS.SYS                 Thu Feb 13 06:25:14 2014 (52FCAB9A)
    SYMEFA64.SYS                Thu Feb 27 18:32:07 2014 (530FCAF7)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    IDSvia64.sys                Tue Mar  4 23:30:47 2014 (5316A877)
    BHDrvx64.sys                Thu Mar 13 23:41:12 2014 (53227A58)
    nvvad64v.sys                Fri Mar 21 13:42:58 2014 (532C7A22)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr  3 17:31:55.160 2014 (UTC - 4:00)**************************
    SYMEFA64.SYS                Sat Aug 31 00:02:36 2013 (52216ADC)
    SYMNETS.SYS                 Mon Sep 23 22:41:10 2013 (5240FBC6)
    nvvad64v.sys                Fri Dec 27 11:41:28 2013 (52BDADB8)
    
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
      My System SpecsSystem Spec

Ive gotten several BSODs i need help.
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