Ive gotten several BSODs i need help.

Karmawins

New Member
Messages
1
I would really like to know what some of these problems are so i know if i can fix them or if i need a professional to go threw my computer and find out whats going on.
 

My Computer

System One

  • OS
    Windows 8.1
Only 34 Windows Updates installed. Most systems have 60-70 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Out of 7 memory dumps there were 7 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers) - and older systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

I would usually suspect the Norton product as it was involved in several of the memory dumps - but it appears that you've updated it, so that tends to rule it out as a suspect.
If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sat May 17 00:36:58.059 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\051714-32968-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 15:01:28.829[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+72c22 )[/B]
BugCheck [B]139, {3, ffffd000dc4ef3c0, ffffd000dc4ef318, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd000dc4ef3c0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd000dc4ef318, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x139_3_nvlddmkm+72c22[/B]
  BIOS Version                  F4
  BIOS Release Date             10/19/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri May  9 11:58:01.506 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\050914-27062-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 12:41:57.276[/B]
Probably caused by :[B]memory_corruption ( nt!MiBadShareCount+4b )[/B]
BugCheck [B]4E, {99, 68811, 2, 80000600006880d}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000004E]PFN_LIST_CORRUPT (4e)[/url]
Arguments: 
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 0000000000068811, page frame number
Arg3: 0000000000000002, current page state
Arg4: 080000600006880d, 0
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  League of Lege
FAILURE_BUCKET_ID: [B]0x4E_99_nt!MiBadShareCount[/B]
  BIOS Version                  F4
  BIOS Release Date             10/19/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 28 12:57:25.573 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-26781-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 2:51:49.343[/B]
Probably caused by :[B]memory_corruption ( nt!MiEmptyPageAccessLog+62 )[/B]
BugCheck [B]A, {fffffffffffffff8, 0, 0, fffff80354907e62}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: fffffffffffffff8, memory referenced
Arg2: 0000000000000000, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80354907e62, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  PMB.exe
FAILURE_BUCKET_ID: [B]AV_nt!MiEmptyPageAccessLog[/B]
  BIOS Version                  F4
  BIOS Release Date             10/19/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 28 10:05:02.060 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-27359-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:03:35.828[/B]
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+23c )[/B]
BugCheck [B]24, {b500190637, ffffd0016c2ce618, ffffd0016c2cde20, fffff8019d70f24c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000024]NTFS_FILE_SYSTEM (24)[/url]
Arguments: 
Arg1: 000000b500190637
Arg2: ffffd0016c2ce618
Arg3: ffffd0016c2cde20
Arg4: fffff8019d70f24c
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0x24_nt!ExDeferredFreePool[/B]
  BIOS Version                  F4
  BIOS Release Date             10/19/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Apr 25 13:36:36.754 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042514-30656-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 2:31:13.522[/B]
*** ERROR: Module load completed but symbols could not be loaded for Npfs.SYS
Probably caused by :[B]Npfs.SYS ( Npfs+b872 )[/B]
BugCheck [B]19, {20, ffffe001fc006000, ffffe001fc0060f0, c0f0000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffe001fc006000, The pool entry we were looking for within the page.
Arg3: ffffe001fc0060f0, The next pool entry.
Arg4: 000000000c0f0000, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x19_20_Npfs+b872[/B]
  BIOS Version                  F4
  BIOS Release Date             10/19/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Apr 25 00:11:43.341 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042514-32703-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]1 days 0:00:26.108[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1c3f8 )[/B]
BugCheck [B]7A, {1, ffffffffc0000005, ffffe001d5e03900, fffff6fac0040000}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: 0000000000000001, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000005, error status (normally i/o status code)
Arg3: ffffe001d5e03900, current process (virtual address for lock type 3, or PTE)
Arg4: fffff6fac0040000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_c0000005
PROCESS_NAME:  MpCmdRun.exe
FAILURE_BUCKET_ID: [B]0x7a_c0000005_nt!_??_::FNODOBFM::_string_[/B]
  BIOS Version                  F4
  BIOS Release Date             10/19/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr  3 17:31:55.160 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\040314-59046-01.dmp]
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]7 days 4:56:06.789[/B]
*** WARNING: Unable to verify timestamp for SYMDS64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS
Probably caused by :[B]SYMDS64.SYS ( SYMDS64+2ee1 )[/B]
BugCheck [B]19, {20, ffffc00000799000, ffffc000007990c0, 50c0100}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffc00000799000, The pool entry we were looking for within the page.
Arg3: ffffc000007990c0, The next pool entry.
Arg4: 00000000050c0100, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x19_20_SYMDS64+2ee1[/B]
  BIOS Version                  F4
  BIOS Release Date             10/19/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sat May 17 00:36:58.059 2014 (UTC - 4:00)**************************
RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
t_mouse.sys                 Mon Dec  3 01:19:30 2012 (50BC4472)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
SYMEVENT64x86.SYS           Fri Jul 26 22:26:58 2013 (51F32FF2)
SRTSPX64.SYS                Fri Jul 26 22:45:06 2013 (51F33432)
Ironx64.SYS                 Mon Jul 29 20:59:35 2013 (51F70FF7)
SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)
EraserUtilRebootDrv.sys     Wed Oct  9 16:50:19 2013 (5255C18B)
eeCtrl64.sys                Wed Oct  9 16:50:19 2013 (5255C18B)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
SRTSP64.SYS                 Mon Feb 10 18:04:55 2014 (52F95B17)
SYMNETS.SYS                 Thu Feb 13 06:25:14 2014 (52FCAB9A)
SYMEFA64.SYS                Thu Feb 27 18:32:07 2014 (530FCAF7)
nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
IDSvia64.sys                Tue Mar  4 23:30:47 2014 (5316A877)
BHDrvx64.sys                Thu Mar 13 23:41:12 2014 (53227A58)
nvvad64v.sys                Fri Mar 21 13:42:58 2014 (532C7A22)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr  3 17:31:55.160 2014 (UTC - 4:00)**************************
SYMEFA64.SYS                Sat Aug 31 00:02:36 2013 (52216ADC)
SYMNETS.SYS                 Mon Sep 23 22:41:10 2013 (5240FBC6)
nvvad64v.sys                Fri Dec 27 11:41:28 2013 (52BDADB8)
[/font]
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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