Windows 8 and 8.1 Forums


BSOD, seems to be random, POWER STATE FAILURE

  1. #1


    Posts : 13
    Windows 8.1 Pro

    BSOD, seems to be random, POWER STATE FAILURE


    Hi all,

    First time posting to forums, I hope I did everything right.

    So Since upgrading to windows 8 pro about 2 weeks ago, My computer seems to BSOD with DRIVER_POWER_STATE_FAILURE. I attached the pulled from the "SF Diagnostic Tool". and attached them to the thread. Could someone take a look at the files and let me know which direction I should take from this point?


    Thanks for the help!

    -Aeronerd1798

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Only 20 Windows Updates installed. Most systems have 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    You have about 8 hard drives. What is the make/model/wattage and age of your Power Supply?
    One is designated A: and another is designated B: - I suspect that this may cause issues as these driver letters were originally used for floppy disks - so some software/drivers may not recognize them properly. I'd suggest re-lettering them to another set of letters.

    You must update the Intel Management Engine Interface (HECIx64.sys). Here' s the link for it at you mobo's support page: GIGABYTE - Motherboard - Socket 1155 - GA-P67X-UD3-B3 (rev. 1.0)

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue May 13 17:48:14.605 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-31750-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:26:50.302
    *** WARNING: Unable to verify timestamp for atapi.sys
    *** ERROR: Module load completed but symbols could not be loaded for atapi.sys
    Probably caused by :atapi.sys
    BugCheck 9F, {3, ffffe0010b77d610, fffff80395ec1930, ffffe0010f10f3e0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe0010b77d610, Physical Device Object of the stack
    Arg3: fffff80395ec1930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0010f10f3e0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_IMAGE_atapi.sys
    CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3410
      BIOS Version                  F2
      BIOS Release Date             03/25/2011
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  P67X-UD3-B3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 13 17:19:39.208 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-30031-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:43:11.906
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+1a07f5 )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x133_ISR_nvlddmkm+1a07f5
    CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3410
      BIOS Version                  F2
      BIOS Release Date             03/25/2011
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  P67X-UD3-B3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 13 16:34:48.992 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-29687-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:51:08.688
    *** WARNING: Unable to verify timestamp for atapi.sys
    *** ERROR: Module load completed but symbols could not be loaded for atapi.sys
    Probably caused by :atapi.sys
    BugCheck 9F, {3, ffffe00151fc3060, fffff802886c1930, ffffe001543fc500}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00151fc3060, Physical Device Object of the stack
    Arg3: fffff802886c1930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe001543fc500, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_IMAGE_atapi.sys
    CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3410
      BIOS Version                  F2
      BIOS Release Date             03/25/2011
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  P67X-UD3-B3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue May 13 17:48:14.605 2014 (UTC - 4:00)**************************
    HECIx64.sys          Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    aar81xx.sys          Thu Feb 23 16:53:54 2012 (4F46B572)
    lvrs64.sys           Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys          Mon Oct 22 22:12:08 2012 (5085FCF8)
    Rt630x64.sys         Fri May 10 05:59:08 2013 (518CC4EC)
    intelppm.sys         Thu Aug 22 04:46:35 2013 (5215CFEB)
    nvhda64v.sys         Thu Nov 28 08:38:09 2013 (52974741)
    nvlddmkm.sys         Tue Mar  4 06:07:52 2014 (5315B408)
    cxbu0x64.sys         Thu Mar 20 08:00:07 2014 (532AD847)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    aar81xx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    cxbu0x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8.1 Pro


    Steps may take a bit to perform, hopefully, I will have something by tomorrow. Thank you for the quick response!
      My System SpecsSystem Spec

  4. #4


    Posts : 13
    Windows 8.1 Pro


    So, I attempted to do the easy things first.

    1. I checked for available updates for my system, there was one for windows defender.

    2. I attempted to update the HECI x64 driver, however, when executing, it stated I did not meet system requirements.


    3. changed drive letters of A and B

    I wanted to do more research on upgrading BIOS, as I never have before. Will need to do a little research before attempting a BIOS update.

    Will keep you posted.

    PS. any assistance in performing a BIOS update for this Motherboard would be helpful!!!

    Thanks

    -Aeronerd
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Leave the BIOS/UEFI flash until last.

    What is the exact make/model of your motherboard? Please read it off of the motherboard itself as I can't find the model that's in the dump files.

    I'd strongly suggest fixing the Intel Management Engine update first (the model number will help with this)


    I've got lot's of advice about updating the BIOS/UEFI
    - triple check everything that you do
    - print out the instructions and follow them exactly
    - don't touch anything during the flash - sit on your hands if necessary
    - don't let kids or animals in the room when doing the flash
    - don't do the flash during a time when you may get power surges/failures
    - if unsure of what's happening - STOP!!! Don't do anything until you ask someone (will require access to another computer).

    If the manufacturer has a utility that will update the BIOS from within Windows - USE IT!!!

    The point here is that an incorrect flash can physically damage the motherboard.

    In your case, the latest BIOS is from March of 2012.
    The latest beta BIOS is from August of 2012
    And the latest beta UEFI is from March of 2013 (please see the stuff that needs removing before updating to this)
      My System SpecsSystem Spec

  6. #6


    Posts : 13
    Windows 8.1 Pro


    Thanks for the update.

    I downloaded the latest stable BIOS from the site, and have placed it on a thumb drive formatted with fat32(waiting on install). All updates have been downloaded (with exception with Bing bar and Zune). When I attempt to install the Intel Management engine update, it states


    ---------------------------
    Error
    ---------------------------
    This computer does not meet the minimum requirements for installing the software.
    ---------------------------
    OK
    ---------------------------


    I am attempting to get a hold of someone from gigabyte to help me out on this one, because it doesn't tell me what the requirements are. Online documentation for the mother board have yet to reveal any useful info.

    To answer your question about the motherboard; the only Identifiable info I found was the model number P67X-UD3-B3, I will need to remove components to see if I find anything else.
      My System SpecsSystem Spec

  7. #7


    Posts : 13
    Windows 8.1 Pro


    Just a thought about the Intel management driver, could it be that because my BIOS is out of date that the driver will not install?



    Thanks again for the help

    -Aeronerd
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It's possible, but unlikely IMO. I can't see Intel programming stuff for only certain BIOS's and not others.

    Try searching http://downloadcenter.intel.com for the Management Engine and try the different versions that you find there. Since it won't install if it's not the right version - there's no harm in trying as many different one's as you can lay your hands on.

    I have a version from a Lenovo that I'll upload in the next post. You can try that also.
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Couldn't upload it - it was too big.
    Here's a link to it on my OneDrive account: https://onedrive.live.com/redir?resi...nt=file%2c.exe
    As with any unknown file, scan with an antivirus BEFORE opening it.

    FYI - I'm at the wife's office and am using remote desktop to access my home system.
      My System SpecsSystem Spec

  10. #10


    Posts : 13
    Windows 8.1 Pro


    I will give it a try once I get off work. Once I Install an updated version of this driver, should I wait and see if the BSOD still occurs, then attempt a BIOS update? or just do both


    Thanks,

    -Aeronerd
      My System SpecsSystem Spec

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