Windows 8 and 8.1 Forums


Persistent BSOD problems - 0x00000050 & 0x0000003B

  1. #1


    Posts : 6
    Windows 8.1

    Persistent BSOD problems - 0x00000050 & 0x0000003B


    I've had BSODS since last year. The laptop has been for three RMA's with PC Specialist, in the last one they said they did a full rebuild of the system. The BIOS has been updated, RAM replaced, I've done clean reinstalls of Windows in the past.

    I had it back for 10 days and then yesterday it crashed again twice. I didn't fiddle with the drivers they had installed, just set Windows to install what it considered essential. I'm using Windows defender - installed the following programs - Premiere Pro, After Effects, VLC, Chrome, Open Office. To elaborate on the issue there is no trigger to the BSODs, they are pretty random, can occur when just browsing online for example. I sometimes go up to around 10 days without issue. The system is also otherwise stable and fast although I annoyingly can't do a system restore because of this error: - "an unspecified error occurred during system restore (0x80070005)". I've been told the most likely fix for this is to turn off antivirus but the problem persists even with Windows Defender turned off.

    Can anyone find something abnormal in the dump files and help solve a problem that has been going on for half a year?

    Specs are as follows -

    It's a Vortex IV laptop with PC Specialist, Windows 8.1, CPU I7-4800MQ, 32GB RAM, Intel HD Graphics 4600, NVidia GTX 770m

    Thanks for any help you can give.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 16 Windows Updates installed. Most systems have 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Why is Secure Boot turned off?

    Please uninstall Western Digital software. wdcsam64.sys (dating from 2008) is known to cause BSOD's in some Windows systems.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat May 10 20:51:11.988 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051114-26656-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 4:12:35.747
    Probably caused by :ntkrnlmp.exe ( nt!PoIdle+166 )
    BugCheck 50, {ffffe001350b11fb, 1, fffff801434ce076, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffe001350b11fb, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff801434ce076, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!PoIdle
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  4.6.5
      BIOS Release Date             12/26/2013
      Manufacturer                  Notebook                        
      Product Name                  P17SM                          
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat May 10 16:38:02.214 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051014-17125-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:2 days 20:26:05.013
    Probably caused by :ntkrnlmp.exe ( nt!KiInsertTimerTable+18b )
    BugCheck 3B, {c0000005, fffff8009dede18b, ffffd00023acbf40, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8009dede18b, Address of the instruction which caused the bugcheck
    Arg3: ffffd00023acbf40, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Creative Cloud
    FAILURE_BUCKET_ID: 0x3B_nt!KiInsertTimerTable
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  4.6.5
      BIOS Release Date             12/26/2013
      Manufacturer                  Notebook                        
      Product Name                  P17SM                          
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat May 10 20:51:11.988 2014 (UTC - 4:00)**************************
    wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
    AirplaneModeHid.sys         Thu Jun 27 17:28:59 2013 (51CCAE9B)
    RtsBaStor.sys               Thu Jul 11 23:41:18 2013 (51DF7ADE)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    FPWinIo.sys                 Thu Aug  8 03:44:50 2013 (52034C72)
    SynTP.sys                   Tue Aug 13 22:53:25 2013 (520AF125)
    Smb_driver_Intel.sys        Tue Aug 13 22:55:42 2013 (520AF1AE)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    RTKVHD64.sys                Tue Aug 27 08:31:56 2013 (521C9C3C)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    athwbx.sys                  Thu Oct 17 05:46:01 2013 (525FB1D9)
    igdkmd64.sys                Mon Oct 28 17:57:02 2013 (526EDDAE)
    amdkmpfd.sys                Wed Dec 11 16:55:42 2013 (52A8DF5E)
    nvpciflt.sys                Tue Mar  4 05:58:52 2014 (5315B1EC)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
    
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    FPWinIo.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1


    Tried to update wdcsam64.sys but it still BSOD so I have uninstalled it. I have no idea why Secure Boot is turned off, was like that when I received the laptop. Should I get all essential updates or even the optional ones?

    Here is the new dump file - https://www.dropbox.com/s/toriywnbqe...4-26234-01.dmp

    Quote Originally Posted by usasma View Post
    Only 16 Windows Updates installed. Most systems have 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Why is Secure Boot turned off?

    Please uninstall Western Digital software. wdcsam64.sys (dating from 2008) is known to cause BSOD's in some Windows systems.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat May 10 20:51:11.988 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051114-26656-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 4:12:35.747
    Probably caused by :ntkrnlmp.exe ( nt!PoIdle+166 )
    BugCheck 50, {ffffe001350b11fb, 1, fffff801434ce076, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffe001350b11fb, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff801434ce076, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!PoIdle
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  4.6.5
      BIOS Release Date             12/26/2013
      Manufacturer                  Notebook                        
      Product Name                  P17SM                          
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat May 10 16:38:02.214 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051014-17125-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:2 days 20:26:05.013
    Probably caused by :ntkrnlmp.exe ( nt!KiInsertTimerTable+18b )
    BugCheck 3B, {c0000005, fffff8009dede18b, ffffd00023acbf40, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8009dede18b, Address of the instruction which caused the bugcheck
    Arg3: ffffd00023acbf40, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Creative Cloud
    FAILURE_BUCKET_ID: 0x3B_nt!KiInsertTimerTable
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  4.6.5
      BIOS Release Date             12/26/2013
      Manufacturer                  Notebook                        
      Product Name                  P17SM                          
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat May 10 20:51:11.988 2014 (UTC - 4:00)**************************
    wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
    AirplaneModeHid.sys         Thu Jun 27 17:28:59 2013 (51CCAE9B)
    RtsBaStor.sys               Thu Jul 11 23:41:18 2013 (51DF7ADE)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    FPWinIo.sys                 Thu Aug  8 03:44:50 2013 (52034C72)
    SynTP.sys                   Tue Aug 13 22:53:25 2013 (520AF125)
    Smb_driver_Intel.sys        Tue Aug 13 22:55:42 2013 (520AF1AE)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    RTKVHD64.sys                Tue Aug 27 08:31:56 2013 (521C9C3C)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    athwbx.sys                  Thu Oct 17 05:46:01 2013 (525FB1D9)
    igdkmd64.sys                Mon Oct 28 17:57:02 2013 (526EDDAE)
    amdkmpfd.sys                Wed Dec 11 16:55:42 2013 (52A8DF5E)
    nvpciflt.sys                Tue Mar  4 05:58:52 2014 (5315B1EC)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
    
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    FPWinIo.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Windows 8.1


    Another BSOD with the driver uninstalled: https://www.dropbox.com/s/zh2fwyqiai...4-22640-01.dmp

    Will run the driver verifier.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1


    I ran driver verifier and then put the dump through WhoCrashed which suggests that nvlddmkm.sys needs updating. Do you agree and where is the best place to download an update? I do have two GPU's, the inbuilt Intel one and the Nvidia one, perhaps they're conflicting?

    https://www.dropbox.com/s/1rsx36sb641exlz/051614-43015-01.dmp
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There is no update available for wdcsam64.sys Although it may work for many systems, there are a few that it persists in crashing on. BSOD's are complicated things, and often it's a relationship between several different drivers that causes problems.

    Get ALL updates - essential, important, critical, optional, etc
    The only one's to skip (IMO) are those for Bing/Live Essentials - and only skip those if you don't have any Bing/Live Essentials stuff installed.

    Please ensure that Driver Verifier is turned off.

    Although the memory dumps blame the nVidia driver, there are several possibilities here.
    First, obviously, is the driver itself.
    Please:
    - download a fresh copy of the latest, Win8.1 compatible version of the nVidia driver from the PC manufacturer's website
    - uninstall the current version of the nVidia drivers from the system
    - install the freshly downloaded copy
    - monitor for further BSOD's

    In case this is a hardware problem (should the BSOD's continue), then try these free diagnostics: Hardware Diagnostics (start with the video diagnostics).

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu May 15 22:51:50.585 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051614-43015-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:09:05.390
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+2a7dbb )
    BugCheck D5, {ffffcf80fb7b27f8, 0, fffff801c86c5dbb, 0}
    BugCheck Info: DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL (d5)
    Arguments: 
    Arg1: ffffcf80fb7b27f8, memory referenced
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg3: fffff801c86c5dbb, if non-zero, the address which referenced memory.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  0xD5
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xD5_VRF_nvlddmkm+2a7dbb
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  4.6.5
      BIOS Release Date             12/26/2013
      Manufacturer                  Notebook                        
      Product Name                  P17SM                          
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Thu May 15 22:29:30.205 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051614-22640-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:13:54.964
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :ntkrnlmp.exe ( nt!PpmIdleExecuteTransition+43 )
    BugCheck 1E, {ffffffffc0000005, fffff800c68c5383, 0, 13bb2cc60}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff800c68c5383, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 000000013bb2cc60, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!PpmIdleExecuteTransition
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  4.6.5
      BIOS Release Date             12/26/2013
      Manufacturer                  Notebook                        
      Product Name                  P17SM                          
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Thu May 15 21:05:21.543 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051614-26234-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:4 days 23:32:20.283
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :ntkrnlmp.exe ( nt!SwapContext_PatchStMxCsr+2 )
    BugCheck A, {18, 2, 1, fffff8011d970181}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000018, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8011d970181, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!SwapContext_PatchStMxCsr
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  4.6.5
      BIOS Release Date             12/26/2013
      Manufacturer                  Notebook                        
      Product Name                  P17SM                          
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu May 15 22:51:50.585 2014 (UTC - 4:00)**************************
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
    AirplaneModeHid.sys         Thu Jun 27 17:28:59 2013 (51CCAE9B)
    RtsBaStor.sys               Thu Jul 11 23:41:18 2013 (51DF7ADE)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    FPWinIo.sys                 Thu Aug  8 03:44:50 2013 (52034C72)
    SynTP.sys                   Tue Aug 13 22:53:25 2013 (520AF125)
    Smb_driver_Intel.sys        Tue Aug 13 22:55:42 2013 (520AF1AE)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    RTKVHD64.sys                Tue Aug 27 08:31:56 2013 (521C9C3C)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    athwbx.sys                  Thu Oct 17 05:46:01 2013 (525FB1D9)
    igdkmd64.sys                Mon Oct 28 17:57:02 2013 (526EDDAE)
    amdkmpfd.sys                Wed Dec 11 16:55:42 2013 (52A8DF5E)
    nvpciflt.sys                Tue Mar  4 05:58:52 2014 (5315B1EC)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    FPWinIo.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8.1


    Got another BSOD just before I uninstalled the Nvidia drivers. I've now installed the update recommended to me by the manufacturers ( NVIDIA DRIVERS GeForce 335.23 Driver WHQL) I clicked the express option to retain profiles rather than the clean install.


    I've also installed all the Windows updates that seem to be available. Unfortunately the system seems to be a lot more unstable at the moment. Had 3/4 crashes within a 24 hour period.

    Here's the dump file - https://www.dropbox.com/s/xei04ds3sp...4-22781-01.dmp
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Where are the rest of the dump files?

    This one looks to be a hardware problem or a compatibility issue. Get started on the hardware diagnostics from here: Hardware Diagnostics

    You can also try Driver Verifier - as it may help identifay an incompatibility. Please follow these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri May 16 10:48:52.283 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051614-22781-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:05:17.042
    Probably caused by :ntkrnlmp.exe ( nt!KeAccumulateTicks+14d )
    BugCheck 3D, {ffffd000b173f270, 0, 0, fffff8004cb3547d}
    BugCheck Info: INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
    Arguments: 
    Arg1: ffffd000b173f270
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: fffff8004cb3547d
    BUGCHECK_STR:  0x3D
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x3D_nt!KeAccumulateTicks
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  4.6.5
      BIOS Release Date             12/26/2013
      Manufacturer                  Notebook                        
      Product Name                  P17SM                          
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri May 16 10:48:52.283 2014 (UTC - 4:00)**************************
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
    AirplaneModeHid.sys         Thu Jun 27 17:28:59 2013 (51CCAE9B)
    RtsBaStor.sys               Thu Jul 11 23:41:18 2013 (51DF7ADE)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    FPWinIo.sys                 Thu Aug  8 03:44:50 2013 (52034C72)
    SynTP.sys                   Tue Aug 13 22:53:25 2013 (520AF125)
    Smb_driver_Intel.sys        Tue Aug 13 22:55:42 2013 (520AF1AE)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    RTKVHD64.sys                Tue Aug 27 08:31:56 2013 (521C9C3C)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    athwbx.sys                  Thu Oct 17 05:46:01 2013 (525FB1D9)
    amdkmpfd.sys                Wed Dec 11 16:55:42 2013 (52A8DF5E)
    iwdbus.sys                  Tue Dec 17 17:47:38 2013 (52B0D48A)
    igdkmd64.sys                Wed Jan 22 17:42:16 2014 (52E04948)
    nvpciflt.sys                Tue Mar  4 05:58:52 2014 (5315B1EC)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
    
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    FPWinIo.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1


    Here's the compressed folder with all the latest dumps. If you suspect a hardware issue then I'm tempted to just go directly to the manufacturer. I pay like ฃ12 insurance on it and it's been for three RMAs and they've done a full rebuild. I feel like I'm entitled to either a replacement or money back if they haven't fixed the issue.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    While I can't say for certain that it's hardware, the pattern (actually the lack of a pattern) is highly suggestive of a hardware problem. Running the hardware diagnostics and Driver Verifier should help to nail it down. These latest 3 dumps show 3 different error codes with 3 different causes.

    It wouldn't hurt to start talking with the manufacturer about a replacement, but don't be surprised if they want to try and fix it again.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri May 16 18:10:20.570 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051614-22359-02.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 2:09:54.330
    Probably caused by :ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b4 )
    BugCheck 7F, {8, fffff80234f1ce70, 99, fffff80233333e81}
    BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: fffff80234f1ce70
    Arg3: 0000000000000099
    Arg4: fffff80233333e81
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7f_8_nt!KiDoubleFaultAbort
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  4.6.5
      BIOS Release Date             12/26/2013
      Manufacturer                  Notebook                        
      Product Name                  P17SM                          
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Fri May 16 15:59:40.113 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051614-22359-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 4:11:35.871
    *** WARNING: Unable to verify timestamp for athwbx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athwbx.sys
    Probably caused by :athwbx.sys ( athwbx+27c8c0 )
    BugCheck 1000007E, {ffffffffc0000005, fffff802b4ce118b, ffffd000657d67f8, ffffd000657d6000}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff802b4ce118b, The address that the exception occurred at
    Arg3: ffffd000657d67f8, Exception Record Address
    Arg4: ffffd000657d6000, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_athwbx+27c8c0
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  4.6.5
      BIOS Release Date             12/26/2013
      Manufacturer                  Notebook                        
      Product Name                  P17SM                          
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Fri May 16 11:47:34.850 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051614-23046-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:54:50.609
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption ( nt!MiReferenceVad+6 )
    BugCheck 1E, {ffffffff80000003, fffff803ec3dcc1e, 0, 0}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffff80000003, The exception code that was not handled
    Arg2: fffff803ec3dcc1e, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_80000003
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_80000003_nt!MiReferenceVad
    CPUID:        "Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz"
    MaxSpeed:     2700
    CurrentSpeed: 2694
      BIOS Version                  4.6.5
      BIOS Release Date             12/26/2013
      Manufacturer                  Notebook                        
      Product Name                  P17SM                          
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri May 16 18:10:20.570 2014 (UTC - 4:00)**************************
    MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
    Rt630x64.sys                Fri Jun 21 05:29:10 2013 (51C41CE6)
    AirplaneModeHid.sys         Thu Jun 27 17:28:59 2013 (51CCAE9B)
    RtsBaStor.sys               Thu Jul 11 23:41:18 2013 (51DF7ADE)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    FPWinIo.sys                 Thu Aug  8 03:44:50 2013 (52034C72)
    SynTP.sys                   Tue Aug 13 22:53:25 2013 (520AF125)
    Smb_driver_Intel.sys        Tue Aug 13 22:55:42 2013 (520AF1AE)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    RTKVHD64.sys                Tue Aug 27 08:31:56 2013 (521C9C3C)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    athwbx.sys                  Thu Oct 17 05:46:01 2013 (525FB1D9)
    amdkmpfd.sys                Wed Dec 11 16:55:42 2013 (52A8DF5E)
    iwdbus.sys                  Tue Dec 17 17:47:38 2013 (52B0D48A)
    nvvad64v.sys                Fri Dec 27 11:41:28 2013 (52BDADB8)
    igdkmd64.sys                Wed Jan 22 17:42:16 2014 (52E04948)
    nvpciflt.sys                Tue Mar  4 05:58:52 2014 (5315B1EC)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
    
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    FPWinIo.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
      My System SpecsSystem Spec

Persistent BSOD problems - 0x00000050 & 0x0000003B
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