Hello EightForums,
I bought HP Laptop 14-n033tx with preinstalled Windows 8 last month. Few days ago after installing updates from Windows Update, the laptop was unable to load Windows. The system keeps looping on infinite loop showing the error message SYSTEM_THREAD_EXCEPTION_NOT_HANDLED(ioStorA.sys).
Because windows can't be loaded , I couldn't produce dump file using SF Diagnostig tools.
I also tried to recover using recovery disc created by HP Recovery Disc(6 discs) but the disc was unable to boot either. After boot using the recovery disc, the system still go to BSOD pictured below. But when I use HP Recovery Disc in others laptop, its booted successfully. Therefore its seem no problem with HP Recovery Disc.
I tested using Windows 7 & ubuntu boot disc in this HP Laptop, both disc are successfully booted.
I tested the system using HP PC Hardware Diagnostics UEFI & Memtest86+ and there are no errors at all.
Other information is Bios System Log shows Result 0021 so many times.
Any help would be greatly appreciated!
Thanks in advance.
I bought HP Laptop 14-n033tx with preinstalled Windows 8 last month. Few days ago after installing updates from Windows Update, the laptop was unable to load Windows. The system keeps looping on infinite loop showing the error message SYSTEM_THREAD_EXCEPTION_NOT_HANDLED(ioStorA.sys).
Because windows can't be loaded , I couldn't produce dump file using SF Diagnostig tools.
I also tried to recover using recovery disc created by HP Recovery Disc(6 discs) but the disc was unable to boot either. After boot using the recovery disc, the system still go to BSOD pictured below. But when I use HP Recovery Disc in others laptop, its booted successfully. Therefore its seem no problem with HP Recovery Disc.
I tested using Windows 7 & ubuntu boot disc in this HP Laptop, both disc are successfully booted.
I tested the system using HP PC Hardware Diagnostics UEFI & Memtest86+ and there are no errors at all.
Other information is Bios System Log shows Result 0021 so many times.
Any help would be greatly appreciated!
Thanks in advance.
My Computer
System One
-
- OS
- Windows 8
- Computer type
- Laptop
- System Manufacturer/Model
- HP 14-N033TX
- CPU
- i5-4200U
- Memory
- 4GB
- Hard Drives
- 500GB + 24GB Hardrive Acceleration Cache