Windows 8 and 8.1 Forums


BSOD KERNEL_INPAGE and WHEA_UNCOLLECTED

  1. #1


    Posts : 2
    Windows 8

    BSOD KERNEL_INPAGE and WHEA_UNCOLLECTED


    Hi folks,

    I've been having this issue for quite some time now. I have BSOD's occurring usually of the KERNEL_INPAGE and WHEA_UNCOLLECTED variety. Occasionally I get some other types such as BAD_POOL_HEADER just to keep me on my toes.

    Sometimes I will get this error copying files from one drive to another (I have 5 drives connected to this machine), sometimes just playing a game or browsing the internet. I have a feeling that it may be related to file operations but I'm not sure. I have bought a new sata controller to run my ssd from but am still getting the same error. I have another drive which I have also been using as my windows drive but I was getting random crashes sometimes on that as well. I have run Memtest86 in the past, not sure how many passes, 4 I think.

    I've attached dumps, logs etc as requested.

    Any help would be greatly appreciated.

    Thanks

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Most often it is the original poster (the person with the problem) that actually solves the BSOD.
    I have a feeling that it may be related to file operations but I'm not sure.
    Start with these free hardware diagnostics: Hardware Diagnostics
    Start with the hard drive tests first - and test ALL of your hard drives
    One bad hard drive can screw up the entire system (to the point where it may not even boot!).
    Also, the errors that you see most commonly, are mostly hardware errors - so that's another clue that this may be hardware related.

    Just FYI - when we see hardware errors, there's also a chance that it's compatibility or low-level driver functions that cause it.
    So, we start with hardware diags, and will move on to other tests if the diags all pass.


    Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Only 127 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    You have 5 hard drives. What is the make/model/wattage and age of your Power Supply?

    This device has problems in Device Manager:
    1394 OHCI Compliant Host Controller PCI\VEN_197B&DEV_2380&SUBSYS_522D1462&REV_10\4&1A3D4FB3&0&00E5 This device cannot start.
    Please uninstall the device, then download/install a fresh set of the latest, Win8 compatible drivers. You may not be able to find a Win8 version for this driver - and your motherboard doesn't support Win8. If that's the case, you may disable it (in the BIOS, not in Device Manager) or you may want to revert back to Win7 in order to ensure compatibility.

    Out of 6 memory dumps there were 6 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    Please uninstall the programs for these drivers (DO NOT manually remove the drivers as it may leave the system unbootable):

    SaiH8000.sys Fri Apr 4 07:26:34 2008 (47F6106A)
    Saitek Hid driver
    http://www.carrona.org/drivers/driver.php?id=SaiH8000.sys

    WinRing0x64.sys Sat Jul 26 09:29:37 2008 (488B26C1)
    many different programs that center around the using of the WinRing libraries (RealTemp, Corsair Link2 (known BSOD issues w/Win8), Razer GameBooster, etc)
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue May  6 07:51:16.705 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050614-15796-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:45.379
    Probably caused by :csrss.exe
    BugCheck EF, {fffffa800a0245c0, 0, 0, 0}
    BugCheck Info: CRITICAL_PROCESS_DIED (ef)
    Arguments: 
    Arg1: fffffa800a0245c0, Process object or thread object
    Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xEF_a46b5c0
    FAILURE_BUCKET_ID: 0xEF_a46b5c0_IMAGE_csrss.exe
    CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 2673
      BIOS Version                  V8.15
      BIOS Release Date             03/19/2011
      Manufacturer                  MSI
      Product Name                  MS-7522
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr 30 09:26:46.757 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\043014-14953-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:08:43.407
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for volmgrx.sys
    Probably caused by :memory_corruption
    BugCheck 7A, {fffff6fc40007310, ffffffffc00000c0, 18f341860, fffff88000e62000}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: fffff6fc40007310, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc00000c0, error status (normally i/o status code)
    Arg3: 000000018f341860, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff88000e62000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_c00000c0
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE_4096
    CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 3212
     
    Processor may be overclocked!
    Expected Frequency:   2670
    Actual Frequency:     3212
    Overclock Ratio:      1.203
     
      BIOS Version                  V8.15
      BIOS Release Date             03/19/2011
      Manufacturer                  MSI
      Product Name                  MS-7522
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr 30 09:11:47.857 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\043014-24765-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:22.484
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :GenuineIntel
    BugCheck 124, {0, fffffa8009c39028, be000000, 800400}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8009c39028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 26 00:02:33.953 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042614-9906-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:00:51.622
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 3B, {c000001d, fffff9600097a34a, fffff8800ac5b770, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c000001d, Exception code that caused the bugcheck
    Arg2: fffff9600097a34a, Address of the instruction which caused the bugcheck
    Arg3: fffff8800ac5b770, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  rundll32.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE_4096
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Apr 25 21:55:05.865 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042614-13000-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:27:49.547
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :Pool_Corruption ( nt!ExFreePool+3ec )
    BugCheck 19, {3, fffff8a0034fc800, ffffffffffffffff, fffff8a0034fc800}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 0000000000000003, the pool freelist is corrupt.
    Arg2: fffff8a0034fc800, the pool entry being checked.
    Arg3: ffffffffffffffff, the read back flink freelist value (should be the same as 2).
    Arg4: fffff8a0034fc800, the read back blink freelist value (should be the same as 2).
    BUGCHECK_STR:  0x19_3
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x19_3_nt!ExFreePool
    CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 2673
      BIOS Version                  V8.15
      BIOS Release Date             03/19/2011
      Manufacturer                  MSI
      Product Name                  MS-7522
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Apr 25 21:22:32.279 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042614-12218-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:54:42.956
    Probably caused by :memory_corruption ( nt!MiDispatchFault+120 )
    BugCheck 50, {fffff68000000008, 0, fffff8022774ba10, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff68000000008, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff8022774ba10, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  SearchProtocol
    FAILURE_BUCKET_ID: AV_nt!MiDispatchFault
    CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
    MaxSpeed:     2670
    CurrentSpeed: 2673
      BIOS Version                  V8.15
      BIOS Release Date             03/19/2011
      Manufacturer                  MSI
      Product Name                  MS-7522
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue May  6 07:51:16.705 2014 (UTC - 4:00)**************************
    SaiH8000.sys                Fri Apr  4 07:26:34 2008 (47F6106A)
    asahci64.sys                Thu Jan  5 00:08:19 2012 (4F053043)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    cmudaxp.sys                 Sun Jul 21 21:24:04 2013 (51EC89B4)
    Rt630x64.sys                Fri Jul 26 03:01:35 2013 (51F21ECF)
    iaStorA.sys                 Mon Oct 28 17:15:26 2013 (526ED3EE)
    RTKVHD64.sys                Mon Feb 24 10:43:38 2014 (530B68AA)
    nvstusb.sys                 Sun Mar  2 16:03:04 2014 (53139C88)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    aswKbd.sys                  Tue Mar 18 16:32:37 2014 (5328AD65)
    aswHwid.sys                 Tue Apr  8 11:43:26 2014 (5344191E)
    aswRdr2.sys                 Thu Apr 17 07:02:56 2014 (534FB4E0)
    aswSnx.sys                  Thu Apr 17 07:03:53 2014 (534FB519)
    aswMonFlt.sys               Thu Apr 17 07:04:01 2014 (534FB521)
    aswRvrt.sys                 Thu Apr 17 07:04:41 2014 (534FB549)
    aswVmm.sys                  Thu Apr 17 07:04:55 2014 (534FB557)
    aswSP.sys                   Thu Apr 17 07:12:02 2014 (534FB702)
    aswStm.sys                  Thu Apr 17 07:12:31 2014 (534FB71F)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr 30 09:26:46.757 2014 (UTC - 4:00)**************************
    WinRing0x64.sys             Sat Jul 26 09:29:37 2008 (488B26C1)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 26 00:02:33.953 2014 (UTC - 4:00)**************************
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    jraid.sys                   Mon Sep 17 02:50:31 2012 (5056C837)
    dump_iaStorA.sys            Mon Oct 28 17:15:26 2013 (526ED3EE)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Apr 25 21:55:05.865 2014 (UTC - 4:00)**************************
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    nvlddmkm.sys                Wed Mar 26 17:42:33 2014 (533349C9)
    nvstusb.sys                 Wed Mar 26 17:57:01 2014 (53334D2D)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Apr 25 21:22:32.279 2014 (UTC - 4:00)**************************
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvvad64v.sys                Fri Mar 21 13:42:58 2014 (532C7A22)
    
    http://www.carrona.org/drivers/driver.php?id=SaiH8000.sys
    http://www.carrona.org/drivers/driver.php?id=asahci64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvstusb.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
    aswHwid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    aswStm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=jraid.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvstusb.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Thanks for your help!

    My PSU is a thermaltake toughpower 750w
      My System SpecsSystem Spec

BSOD KERNEL_INPAGE and WHEA_UNCOLLECTED
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