Win8 BSOD SYSTEM THREAD EXCEPTION NOT HANDLED (AsusTP.sys)

boredsoulz

New Member
Messages
8
HI,

This particular BSOD happened for the first time. Dint know exactly what is the cause.
Please help. Thanks!

View attachment 43024
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS i7-4500U
    CPU
    CPU @ 1.80 GHz 2.40 GHz
    Motherboard
    64-bit Operating System x64-based processor
    Memory
    8.00 GB
    Browser
    Internet Explorer
    Antivirus
    Trend Micro Titanium Internet Security
Only 43 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Bluetooth is disabled. Is this deliberate? If so, why?
Intel(R) Wireless Bluetooth(R) 4.0 + HS Adapter USB\VID_8087&PID_07DC\5&1C331F92&0&4 This device is disabled.
Please enable the device and then update the drivers to the latest, Win8 compatible version. Feel free to disable it again after updating.

The memory dump blames AsusTP.sys - a driver for your Asis transformer pad
Please:
- download a fresh copy of the latest drivers for this device from the Asus support website
- uninstall the current drivers from your system
- install the freshly downloaded drivers
- monitor for further BSOD's

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

DO NOT REMOVE this one - only update:
ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

DO NOT REMOVE this one - only update:
atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri May  9 19:18:42.173 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\050914-25359-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 19:54:18.737[/B]
*** WARNING: Unable to verify timestamp for AsusTP.sys
*** ERROR: Module load completed but symbols could not be loaded for AsusTP.sys
Probably caused by :[B]AsusTP.sys ( AsusTP+a689 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff88006b75689, fffff8801cf01068, fffff8801cf008a0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88006b75689, The address that the exception occurred at
Arg3: fffff8801cf01068, Exception Record Address
Arg4: fffff8801cf008a0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_AsusTP+a689[/B]
CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]2394[/B]
 
Processor may be overclocked!
Expected Frequency:   1800
Actual Frequency:     2394
Overclock Ratio:      [color=red]1.33[/color]
 
  BIOS Version                  S551LB.205
  BIOS Release Date             06/11/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  S551LB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri May  9 19:18:42.173 2014 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys           Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
[COLOR=RED][B]atkwmiacpi64.sys       Tue Sep  6 21:44:52 2011 (4E66CC94)[/B][/COLOR]
[COLOR=RED][B]AiCharger.sys          Thu Sep 22 22:04:40 2011 (4E7BE938)[/B][/COLOR]
GEARAspiWDM.sys        Thu May  3 15:56:17 2012 (4FA2E2E1)
iwdbus.sys             Mon Jul 23 16:19:17 2012 (500DB1C5)
kbfiltr.sys            Wed Aug  1 23:22:22 2012 (5019F26E)
intelppm.sys           Mon Nov  5 22:55:02 2012 (50988A16)
ISCTD64.sys            Tue Nov 27 14:52:34 2012 (50B51A02)
AsusTP.sys             Thu Jan 10 08:29:56 2013 (50EEC254)
RtsUVStor.sys          Tue Jan 15 04:33:44 2013 (50F52278)
DptfDevDram.sys        Mon Apr  8 19:25:01 2013 (516351CD)
DptfDevPch.sys         Mon Apr  8 19:25:04 2013 (516351D0)
DptfDevProc.sys        Mon Apr  8 19:25:10 2013 (516351D6)
DptfManager.sys        Mon Apr  8 19:25:21 2013 (516351E1)
iaStorA.sys            Mon Apr 22 15:38:05 2013 (5175919D)
dump_iaStorA.sys       Mon Apr 22 15:38:05 2013 (5175919D)
igdkmd64.sys           Mon Apr 22 19:53:34 2013 (5175CD7E)
AMPPAL.sys             Tue May 21 11:12:37 2013 (519B8EE5)
RTKVHD64.sys           Tue Jun  4 09:33:09 2013 (51ADEC95)
Rt630x64.sys           Fri Jun 14 04:13:30 2013 (51BAD0AA)
usb3Hub.sys            Fri Jun 14 09:49:08 2013 (51BB1F54)
NETwew02.sys           Fri Aug 30 03:20:17 2013 (522047B1)
TeeDriverx64.sys       Thu Sep  5 14:02:18 2013 (5228C72A)
AsHIDSwitch64.sys      Mon Oct  7 21:45:17 2013 (525363AD)
nvvad64v.sys           Fri Dec 27 11:41:28 2013 (52BDADB8)
nvpciflt.sys           Tue Mar  4 05:58:52 2014 (5315B1EC)
nvlddmkm.sys           Tue Mar  4 06:07:52 2014 (5315B408)
[/font]
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
DptfDevDram.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevPch.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfDevProc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
DptfManager.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
NETwew02.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Hi,

Thanks for the analysis. Deeply appreciated. Done all the updates that you mentioned.
However, I could not find the updates for the 2 drivers below:

"DO NOT REMOVE this one - only update:
ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

DO NOT REMOVE this one - only update:
atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys"

But will continue to monitor if there is any BSOD. Thanks!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS i7-4500U
    CPU
    CPU @ 1.80 GHz 2.40 GHz
    Motherboard
    64-bit Operating System x64-based processor
    Memory
    8.00 GB
    Browser
    Internet Explorer
    Antivirus
    Trend Micro Titanium Internet Security
Don't worry about those 2 drivers for now - in most cases they aren't the problem.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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