Windows 8 and 8.1 Forums


Hardware problem Blue screen.

  1. #1


    Posts : 7
    Windows 8.1

    Hardware problem Blue screen.


    I get a blue screen after several hours when I plug in mic or speaker.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I noticed that you don't have Secure Boot and/or UEFI enabled. If you were having problems with it and changed it, please let us know.
    It's not necessary to enable it now. But, should you reinstall Windows at some point in the future, please enable it first.

    I mention this because it may happen that (one day) the system won't boot. This can be caused by a program changing your UEFI settings, or an update of the UEFI resetting it to default values.

    To test and see if this is the cause, boot into the UEFI and see if the settings have been changed. If uncertain, try with Secure Boot both on and off (and the UEFI on UEFI or Legacy (CSM))

    If it still doesn't boot after trying this, then move on to other troubleshooting tools as it's not likely to be due to this.

    I have seen problems with the Killer Network Manager - but mostly on MSI systems. Also, see the NOTE within the quotes as an update may have fixed this problem.
    At times the Killer Network Manager may cause BSOD prolems:
    NOTE: See this link first: BSOD while playing on msi gt70 dragon edition 2 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).
    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
    First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
    There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
    Finally, restart the system in order for the changes to take affect.
    At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:
    It may be that the instructions aren't stopping everything.
    In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
    "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
    In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

    Here's some things to try
    1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
    2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
    3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
    4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the last .exe to .BAD (the long string of letters and numbers may change)

    Just FYI - here are the MSI workaround instructions: MSI USA
    Although the memory dump blames hardware, we have to rule out low-level drivers and compatibility issues as they behave similarly to hardware problems. But, in order to save time you can start with these free hardware diagnostics: Hardware Diagnostics

    Please remove the Apowersoft Audio Device as it dates from 2009 and is likely not compatible with Win8.1

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Please UNINSTALL this one:
    Apowersoft_AudioDevice.sys Thu Jul 23 08:04:10 2009 (4A6851BA)
    Wondershare Virtual Audio Device
    http://www.carrona.org/drivers/driver.php?id=Apowersoft_AudioDevice.sys

    LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Gamepanel Virtual HID Device Driver
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys

    LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Keyboard
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue May  6 08:37:11.185 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050614-10640-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:1 days 22:18:59.870
    Probably caused by :hardware ( nt!KeClockInterruptNotify+347 )
    BugCheck 3D, {ffffd001b219a300, 0, 0, fffff8025b137237}
    BugCheck Info: INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
    Arguments: 
    Arg1: ffffd001b219a300
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: fffff8025b137237
    BUGCHECK_STR:  0x3D
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: IP_MISALIGNED
    CPUID:        "Intel(R) Core(TM) i7-4900MQ CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  A09
      BIOS Release Date             02/25/2014
      Manufacturer                  Alienware
      Product Name                  Alienware 17
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue May  6 08:37:11.185 2014 (UTC - 4:00)**************************
    Apowersoft_AudioDevice.sys   Thu Jul 23 08:04:10 2009 (4A6851BA)
    LGVirHid.sys                 Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGBusEnum.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    RtsPStor.sys                 Thu Mar 29 03:09:33 2012 (4F740AAD)
    PxHlpa64.sys                 Tue Apr 24 13:26:29 2012 (4F96E245)
    stdcfltn.sys                 Fri Jul 13 19:30:14 2012 (5000AF86)
    DellRbtn.sys                 Fri Aug  3 17:32:54 2012 (501C4386)
    bwcW8x64.sys                 Wed Feb 13 12:25:48 2013 (511BCC9C)
    e22w8x64.sys                 Wed Mar 20 17:24:01 2013 (514A28F1)
    vmci.sys                     Fri May 17 21:19:18 2013 (5196D716)
    LGSHidFilt.Sys               Thu May 30 11:16:33 2013 (51A76D51)
    VMNET.SYS                    Thu Jul 18 15:42:50 2013 (51E8453A)
    vmnetadapter.sys             Thu Jul 18 15:43:00 2013 (51E84544)
    vmnetbridge.sys              Thu Jul 18 15:43:47 2013 (51E84573)
    SYMEVENT64x86.SYS            Fri Jul 26 22:26:58 2013 (51F32FF2)
    SRTSPX64.SYS                 Fri Jul 26 22:45:06 2013 (51F33432)
    Ironx64.SYS                  Mon Jul 29 20:59:35 2013 (51F70FF7)
    SYMDS64.SYS                  Tue Jul 30 19:29:08 2013 (51F84C44)
    dump_iaStorAV.sys            Wed Jul 31 20:00:49 2013 (51F9A531)
    iaStorAV.sys                 Wed Jul 31 20:00:49 2013 (51F9A531)
    vsock.sys                    Wed Jul 31 22:46:10 2013 (51F9CBF2)
    ST_Accel.sys                 Tue Aug  6 13:08:21 2013 (52012D85)
    SynTP.sys                    Tue Aug 13 17:20:24 2013 (520AA318)
    Smb_driver_Intel.sys         Tue Aug 13 17:23:00 2013 (520AA3B4)
    intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
    EX64.SYS                     Thu Aug 22 16:36:51 2013 (52167663)
    ENG64.SYS                    Thu Aug 22 16:38:20 2013 (521676BC)
    NETwew00.sys                 Thu Aug 22 17:20:34 2013 (521680A2)
    TeeDriverx64.sys             Thu Sep  5 14:02:18 2013 (5228C72A)
    ccSetx64.sys                 Mon Sep 23 23:58:04 2013 (52410DCC)
    hcmon.sys                    Wed Oct  9 11:03:51 2013 (52557057)
    EraserUtilRebootDrv.sys      Wed Oct  9 16:50:19 2013 (5255C18B)
    eeCtrl64.sys                 Wed Oct  9 16:50:19 2013 (5255C18B)
    vmnetuserif.sys              Fri Oct 18 14:19:38 2013 (52617BBA)
    vmx86.sys                    Fri Oct 18 15:34:39 2013 (52618D4F)
    clwvd6.sys                   Tue Oct 29 02:58:10 2013 (526F5C82)
    mbam.sys                     Wed Oct 30 12:11:45 2013 (52712FC1)
    RTKVHD64.sys                 Tue Nov  5 06:39:41 2013 (5278D8FD)
    iwdbus.sys                   Tue Dec 17 17:47:38 2013 (52B0D48A)
    SbieDrv.sys                  Fri Jan 17 14:00:36 2014 (52D97DD4)
    SRTSP64.SYS                  Mon Feb 10 18:04:55 2014 (52F95B17)
    SYMNETS.SYS                  Thu Feb 13 06:25:14 2014 (52FCAB9A)
    MBAMSwissArmy.sys            Thu Feb 20 18:49:10 2014 (53069476)
    SYMEFA64.SYS                 Thu Feb 27 18:32:07 2014 (530FCAF7)
    nvpciflt.sys                 Tue Mar  4 05:58:52 2014 (5315B1EC)
    nvlddmkm.sys                 Tue Mar  4 06:07:52 2014 (5315B408)
    nvkflt.sys                   Tue Mar  4 06:12:10 2014 (5315B50A)
    mwac.sys                     Tue Mar  4 10:45:58 2014 (5315F536)
    IDSvia64.sys                 Tue Mar  4 23:30:47 2014 (5316A877)
    igdkmd64.sys                 Fri Mar  7 11:08:56 2014 (5319EF18)
    Wof.sys                      Thu Mar 13 04:27:29 2014 (53216BF1)
    BHDrvx64.sys                 Thu Mar 13 23:41:12 2014 (53227A58)
    nvvad64v.sys                 Fri Mar 21 13:42:58 2014 (532C7A22)
    
    http://www.carrona.org/drivers/driver.php?id=Apowersoft_AudioDevice.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    DellRbtn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    dump_iaStorAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    iaStorAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    clwvd6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=SbieDrv.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    mwac.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
      My System SpecsSystem Spec

Hardware problem Blue screen.
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