BSOD / DPC_WATCHDOG_VIOLATION when Logging In

pedigo328 · May 5, 2014

Recently I got a new HP ENVY computer. I took out the Hybrid Drive and replaced it with a new SSD 480GB. I reinstalled the O/S and drivers as to what seemed to be done correctly. For the most part, everything has been working pretty ordinary until maybe the last couple weeks. My SSD is partitioned in two, C: for programs, E: for files.

This violation started occurring about 2 weeks ago and ONLY happens when I lock my computer or it goes to sleep and then I attempt to log back in. If I do a restart it starts up fine and I can log in fine. I included my computer files below from the logs.

I have attempted to go through and ensure drivers are installed properly. Not sure if I may be missing any? I read a few other cases but none that seem to fit the same description, however, I did see something about audio which may correlate to mine as well.

pedigo328 · May 5, 2014

Also, a related note...I did some windows updates about a week ago thinking that could have been the cause. It seemed to go away for a couple days, but then just started occurring again last night.

usasma · May 6, 2014

Just FYI - Windows Updates are rarely the cause of a problem.
If they are, you'll see all sorts of posts about it on the internet. And Microsoft will respond with a fix very quickly.

But most of the problems attributed to Windows Updates are actually due to incompatible or poorly written drivers that aren't written in accordance with the "best practices" standard. While they may work just fine with a system, there's no telling how they'll react with the new updates. The "best practices" standard minimizes this problem and you'll find that those who use generally have more reliable products.

'nuff said....

From the reports I think that I see 2 problems
- Hamdrv.sys - a component of LogMeIn Hamachi
- Bluetooth drivers

So:
- uninstall LogMeIn Hamachi (if needed, reinstall the latest, Win8.1 comaptible version AFTER the system has been stabilized).
- update Bluetooth drivers to the latest, Win8.1 compatible version (Win8 versions won't work, as they sometimes have issues with Win8.1).

As your LogMeIn Hamachi driver is date stamped 15 Apr 2014, I'd have to wonder why this is causing errors.
It could be:
- a corruption in the driver
- an incompatibility in the driver
- a problem with another driver (this is my biggest concern for your system) I'll suggest Driver Verifier if the BSOD's continue (later on in this post)

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

SSPORT.sys Thu Aug 11 19:07:32 2005 (42FBDA34)
Samsung printer driver
http://www.carrona.org/drivers/driver.php?id=SSPORT.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings
If the BSOD's start back up (if you reinstall LogMeIn Hamachi), then run Driver Verifier for those issues also.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun May  4 20:59:28.592 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\050414-12859-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]3 days 8:48:59.359[/B]
*** WARNING: Unable to verify timestamp for Hamdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for Hamdrv.sys
Probably caused by :[B]Hamdrv.sys ( Hamdrv+3604 )[/B]
BugCheck [B]133, {0, 501, 500, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_Hamdrv+3604[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  F.53
  BIOS Release Date             03/05/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY 15 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr 29 12:06:34.136 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042914-8156-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:28:07.903[/B]
*** WARNING: Unable to verify timestamp for Hamdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for Hamdrv.sys
Probably caused by :[B]Hamdrv.sys ( Hamdrv+3604 )[/B]
BugCheck [B]133, {0, 501, 500, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_Hamdrv+3604[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  F.53
  BIOS Release Date             03/05/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY 15 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr 29 11:27:59.278 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042914-9953-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 10:21:35.045[/B]
*** ERROR: Module load completed but symbols could not be loaded for netbt.sys
*** ERROR: Module load completed but symbols could not be loaded for tdx.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :[B]netbt.sys ( netbt+1ef4 )[/B]
BugCheck [B]133, {0, 501, 500, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_netbt+1ef4[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  F.53
  BIOS Release Date             03/05/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY 15 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr 29 01:04:17.091 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-17187-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 9:42:06.858[/B]
*** ERROR: Module load completed but symbols could not be loaded for netbt.sys
Probably caused by :[B]netbt.sys ( netbt+3079 )[/B]
BugCheck [B]133, {0, 501, 500, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_netbt+3079[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  F.53
  BIOS Release Date             03/05/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY 15 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun May  4 20:59:28.592 2014 (UTC - 4:00)**************************
[COLOR=RED][B]SSPORT.sys                   Thu Aug 11 19:07:32 2005 (42FBDA34)[/B][/COLOR]
clwvd.sys                    Fri Aug  3 06:49:32 2012 (501BACBC)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
ISCTD64.sys                  Tue Nov 27 14:52:34 2012 (50B51A02)
Accelerometer.sys            Tue Feb 26 15:08:10 2013 (512D162A)
hpdskflt.sys                 Tue Feb 26 15:08:12 2013 (512D162C)
INETMON.sys                  Wed Mar 13 17:11:58 2013 (5140EB9E)
vmci.sys                     Fri May 17 21:19:18 2013 (5196D716)
TeeDriverx64.sys             Tue Jul  2 14:38:08 2013 (51D31E10)
VMNET.SYS                    Thu Jul 18 15:42:50 2013 (51E8453A)
vmnetadapter.sys             Thu Jul 18 15:43:00 2013 (51E84544)
vmnetbridge.sys              Thu Jul 18 15:43:47 2013 (51E84573)
iwdbus.sys                   Wed Jul 24 21:06:12 2013 (51F07A04)
Rt630x64.sys                 Fri Jul 26 03:01:35 2013 (51F21ECF)
vsock.sys                    Wed Jul 31 22:46:10 2013 (51F9CBF2)
SynTP.sys                    Thu Aug  1 20:51:42 2013 (51FB029E)
Smb_driver_Intel.sys         Thu Aug  1 20:54:20 2013 (51FB033C)
ikbevent.sys                 Tue Aug  6 19:41:35 2013 (520189AF)
imsevent.sys                 Tue Aug  6 19:45:57 2013 (52018AB5)
stwrt64.sys                  Fri Aug 16 06:26:26 2013 (520DFE52)
RtsPer.sys                   Wed Aug 21 03:23:24 2013 (52146AEC)
intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_iaStorA.sys             Wed Aug 28 18:13:22 2013 (521E7602)
iaStorA.sys                  Wed Aug 28 18:13:22 2013 (521E7602)
igdkmd64.sys                 Mon Sep  9 13:27:52 2013 (522E0518)
hcmon.sys                    Wed Oct  9 11:03:51 2013 (52557057)
vmnetuserif.sys              Fri Oct 18 14:19:38 2013 (52617BBA)
vmx86.sys                    Fri Oct 18 15:34:39 2013 (52618D4F)
nvvad64v.sys                 Fri Dec 27 11:41:28 2013 (52BDADB8)
rtwlane.sys                  Thu Jan  9 21:50:07 2014 (52CF5FDF)
nvlddmkm.sys                 Tue Mar  4 06:07:52 2014 (5315B408)
Wof.sys                      Thu Mar 13 04:27:29 2014 (53216BF1)
Hamdrv.sys                   Tue Apr 15 04:46:09 2014 (534CF1D1)
[/font]

pedigo328 · Sep 3, 2014

Thank you usasma for the response to my problem a while back.

I had began to have multiple weird issues and my gut feeling was that when I got the laptop new and instantly switched out to a SSD, I didn't complete something within the setup correctly. So I went ahead and cleared, wiped the laptop and started fresh. Already it seems to be running smoothly and I have been able to get the drivers loaded back in efficiently.

My only question was, is there a way that you can quickly do an overview of my Diag of my newly redone computer just to ensure nothing sticks out like a sore thumb? I'll go ahead and post it, but if this isn't something that can be easily achieved, I understand.

Thank you for your hard work and time!

usasma · Sep 4, 2014

No memory dumps in the uploaded reports. I presume that you aren't experiencing BSOD's.

Only 51 Windows Updates installed (there were also some Windows Update failures in the WER section of MSINFO32). Most systems have 70 to 90 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all). If you continue to get errors, please post over in the Windows Updates and Activation forums: Windows Updates & Activation - Windows 8 Forums

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

The drivers for this device aren't installed:

Not Available ACPI\HPQ6007\3&11583659&0 The drivers for this device are not installed.

Most likely this is the HP 3D DriveGuard software. Download and install the latest, Win8.1 compatible version from the HP support page for your model.

No signs of BSOD's in the WER section of MSINFO32.

Other than that everything looks fine to me.
Good luck!

BSOD / DPC_WATCHDOG_VIOLATION when Logging In

pedigo328

New Member

My Computer

System One

pedigo328

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

pedigo328

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One