Windows 8 and 8.1 Forums


Recurring IRQL_NOT_LESS_OR_EQUAL BSOD

  1. #1


    Posts : 2
    Windows 8.1

    Recurring IRQL_NOT_LESS_OR_EQUAL BSOD


    Hi all

    I keep getting this recurring BSOD, please help...

    I have no OC and have run memtest, MSI extreme utility stress test, prime95 and windows memory diagnostic each for many hours with no errors. Have changed RAM also (was Crucial ballistic tactical tracer prior), but still keep getting this recurring BSOD.

    Below is whocrashed report...

    crash dump file: C:\WINDOWS\Minidump\050514-5078-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
    Bugcheck code: 0xA (0x1, 0x2, 0x1, 0xFFFFF8012BF0FE3A)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sun 04/05/2014 23:59:07 GMT your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: portcls.sys (portcls!PcRequestNewPowerState+0x4F04)
    Bugcheck code: 0xA (0x1, 0x2, 0x1, 0xFFFFF8012BF0FE3A)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\WINDOWS\system32\drivers\portcls.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Port Class (Class Driver for Port/Miniport Devices)
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Thu 01/05/2014 23:04:59 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\050214-4312-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
    Bugcheck code: 0xA (0x10000490, 0x2, 0x1, 0xFFFFF8009E44DA7B)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


    Any help would be great...

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    While waiting for a reply, Please run Driver Verifier according to these instructions: Driver Verifier Settings
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1

    Recurring IRQL_NOT_LESS_OR_EQUAL BSOD


    Hi usasma

    have attached the zip, will run driver verifer and update...
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    One of the memory dumps points to hardware. Please start with these free hardware diagnostics: Hardware Diagnostics

    Please update your C-Media USB Audio Class Device to the latest, Win8.1 compatible version.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun May  4 19:59:07.490 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050514-5078-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 11:22:33.317
    Probably caused by :hardware ( portcls!PcRequestNewPowerState+4f04 )
    BugCheck A, {1, 2, 1, fffff8012bf0fe3a}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000001, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8012bf0fe3a, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: IP_MISALIGNED
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  V1.6
      BIOS Release Date             12/02/2013
      Manufacturer                  MSI
      Product Name                  MS-7821
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu May  1 19:04:59.275 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050214-4312-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 3:49:31.907
    Probably caused by :ntkrnlmp.exe ( nt!PsRemoveVirtualizedTimer+2f )
    BugCheck A, {10000490, 2, 1, fffff8009e44da7b}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000010000490, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8009e44da7b, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID: AV_nt!PsRemoveVirtualizedTimer
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  V1.6
      BIOS Release Date             12/02/2013
      Manufacturer                  MSI
      Product Name                  MS-7821
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun May  4 19:59:07.490 2014 (UTC - 4:00)**************************
    MBfilt64.sys                  Thu Jul 30 23:40:32 2009 (4A7267B0)
    CMUAC.SYS                     Thu Jul 14 02:26:27 2011 (4E1E8C13)
    GEARAspiWDM.sys               Thu May  3 15:56:17 2012 (4FA2E2E1)
    AcpiCtlDrv.sys                Tue Jul 17 13:07:16 2012 (50059BC4)
    [COLOR=RED][B]NTIOLib_X64.sys               Tue Nov 20 03:11:26 2012 (50AB3B2E)
    ISCTD64.sys                   Tue Nov 27 14:52:34 2012 (50B51A02)
    iocbios2.sys                  Mon Jan  7 12:53:11 2013 (50EB0B87)
    ICCWDT.sys                    Wed Jan 23 03:46:01 2013 (50FFA349)
    INETMON.sys                   Wed Mar 13 17:11:58 2013 (5140EB9E)
    e22w8x64.sys                  Wed Mar 20 17:24:01 2013 (514A28F1)
    RTKVHD64.sys                  Fri Mar 29 09:40:06 2013 (515599B6)
    imsevent.sys                  Tue Jul  2 19:59:37 2013 (51D36969)
    ikbevent.sys                  Tue Jul  2 20:00:06 2013 (51D36986)
    SYMEVENT64x86.SYS             Fri Jul 26 22:26:58 2013 (51F32FF2)
    SRTSPX64.SYS                  Fri Jul 26 22:45:06 2013 (51F33432)
    Ironx64.SYS                   Mon Jul 29 20:59:35 2013 (51F70FF7)
    SYMDS64.SYS                   Tue Jul 30 19:29:08 2013 (51F84C44)
    intelppm.sys                  Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys             Thu Aug 22 07:40:39 2013 (5215F8B7)
    EX64.SYS                      Thu Aug 22 16:36:51 2013 (52167663)
    ENG64.SYS                     Thu Aug 22 16:38:20 2013 (521676BC)
    TeeDriverx64.sys              Thu Sep  5 14:02:18 2013 (5228C72A)
    RapportCerberus64_59849.sys   Sat Sep 21 17:47:05 2013 (523E13D9)
    ccSetx64.sys                  Mon Sep 23 23:58:04 2013 (52410DCC)
    EraserUtilRebootDrv.sys       Wed Oct  9 16:50:19 2013 (5255C18B)
    eeCtrl64.sys                  Wed Oct  9 16:50:19 2013 (5255C18B)
    HWiNFO64A.SYS                 Fri Nov 22 10:45:10 2013 (528F7C06)
    nvhda64v.sys                  Thu Nov 28 08:38:09 2013 (52974741)
    SRTSP64.SYS                   Mon Feb 10 18:04:55 2014 (52F95B17)
    SYMNETS.SYS                   Thu Feb 13 06:25:14 2014 (52FCAB9A)
    SYMEFA64.SYS                  Thu Feb 27 18:32:07 2014 (530FCAF7)
    IDSvia64.sys                  Tue Mar  4 23:30:47 2014 (5316A877)
    Wof.sys                       Thu Mar 13 04:27:29 2014 (53216BF1)
    BHDrvx64.sys                  Thu Mar 13 23:41:12 2014 (53227A58)
    nvvad64v.sys                  Fri Mar 21 13:42:58 2014 (532C7A22)
    nvpciflt.sys                  Wed Mar 26 17:30:58 2014 (53334712)
    nvlddmkm.sys                  Wed Mar 26 17:42:33 2014 (533349C9)
    rzendpt.sys                   Tue Apr  8 22:28:32 2014 (5344B050)
    rzudd.sys                     Tue Apr  8 22:28:33 2014 (5344B051)
    RapportHades64.sys            Sun Apr 13 16:59:48 2014 (534AFAC4)
    RapportKE64.sys               Sun Apr 13 16:59:51 2014 (534AFAC7)
    RapportEI64.sys               Sun Apr 13 16:59:52 2014 (534AFAC8)
    RapportPG64.sys               Sun Apr 13 17:00:03 2014 (534AFAD3)
    
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    CMUAC.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    AcpiCtlDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
    http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
    INETMON.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    RapportCerberus64_59849.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    RapportHades64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RapportKE64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportEI64.sys
    http://www.carrona.org/drivers/driver.php?id=RapportPG64.sys

    C-Media USB Audio Class Driver
      My System SpecsSystem Spec

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