Windows 8 and 8.1 Forums


  1. #1

    Posts : 16
    Windows 8.1


    This is the second BSOD I have gotten in the last 2 days. The first one (yesterday) I could not even reboot - the little circling dots froze - so I had to refresh windows, which set me back to 8.0. Luckily most of my installed software (e.g. Eclipse) was still intact. I updated windows with about 98 updates, then upgraded to 8.1 again via the Store.
    I then reinstalled a bunch of stuff, including Java and Office.
    Today I was working on a word document and when I tried to use the CTRL-mouse scroll button to enlarge the resolution in Word, I got another BSOD with the K_S_C_F.
    Luckily this time my machine rebooted - and I am now posting my SF as per the instructions on this forum.
    Would love to know how to fix this issue!!

      My System SpecsSystem Spec

  2. #2

    Posts : 16
    Windows 8.1

    Hello Windows 8.1 community! I would love to get some kind of reply! Please let me know what I need to do to get this issue fixed asap. I would be oh so grateful... Thanks in advance!
      My System SpecsSystem Spec

  3. #3

    Posts : 16
    Windows 8.1

    Related to BSOD: what is best way to backup windows 8.1?

    On a tangential but related note - in case I get frozen out by the OS again - what is the absolute BEST way to back up windows 8.1? Is there a way I can back up the OS and profile such that even if I have a hard failure at reboot, I can still restore *without* having to Refresh windows like I described in the post above? Thanks.
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    The best way to backup (IMO) is to copy your Users folder to another device. Then scan the directory structure of the hard drive to ensure that nothing has stored info outside of the Users folder. I haven't seen this in Win8, but always do it at work as a matter of routine. In most cases, when I do find things, it's because the owner has chosen to store it outside of the Users folder.

    Then, the best way to backup the entire system is with disk images. But, should the system fail between disk images, you may have to rely on the backup to restore recent data.

    A combination of both has been best for most folks, although I prefer just backing up the data and resintalling Windows "clean" if necessary.

    On to the analysis................

    Only 14 Windows Updates installed. Most systems have 56 - 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    DO NOT uninstall this one, only update it:
    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)

    DO NOT uninstall this one, only update it:
    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility

    It's OK to uninstall this one if no update is available:
    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Thu May  1 21:33:24.310 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050114-64390-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:1 days 7:30:56.052
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd000fbf40700, ffffd000fbf40658, 0}
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000fbf40700, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000fbf40658, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  G750JW.207
      BIOS Release Date             05/23/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  G750JW
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Thu May  1 21:33:24.310 2014 (UTC - 4:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    usbaapl64.sys               Tue Nov 27 18:38:02 2012 (50B54EDA)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    ETD.sys                     Wed Apr 10 06:36:40 2013 (516540B8)
    dump_iaStorA.sys            Mon Apr 22 15:38:05 2013 (5175919D)
    iaStorA.sys                 Mon Apr 22 15:38:05 2013 (5175919D)
    L1C63x64.sys                Fri Apr 26 03:12:51 2013 (517A28F3)
    bcmwl63a.sys                Sat Jun  1 00:59:47 2013 (51A97FC3)
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    plctrl.sys                  Wed Jun 19 01:10:47 2013 (51C13D57)
    RTKVHD64.sys                Tue Jun 25 06:25:45 2013 (51C97029)
    bcbtums.sys                 Wed Aug  7 11:11:22 2013 (5202639A)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    btwampfl.sys                Fri Aug 30 14:32:26 2013 (5220E53A)
    avgfwd6a.sys                Thu Sep 26 03:44:43 2013 (5243E5EB)
    nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
    Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
    avgrkx64.sys                Thu Mar 27 16:03:14 2014 (53348402)
    avgloga.sys                 Thu Mar 27 16:04:55 2014 (53348467)
    avgldx64.sys                Thu Mar 27 16:07:07 2014 (533484EB)
    avgdiska.sys                Thu Mar 27 16:14:19 2014 (5334869B)
    avgidsha.sys                Thu Mar 27 16:14:22 2014 (5334869E)
    avgmfx64.sys                Mon Mar 31 10:06:21 2014 (5339765D)
    avgwfpa.sys                 Mon Mar 31 10:06:42 2014 (53397672)
    avgidsdrivera.sys           Fri Apr 18 09:01:26 2014 (53512226)
    plctrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  5. #5

    Posts : 16
    Windows 8.1

    not finding many updates

    Thanks so much for your detailed reply. I do not see any updates (there are just 2 and they are both for bing, which I do not use).
    I have attached a screen shot of the ones that are installed.
    Is there somewhere else (online?) I should look for more windows updates?
      My System SpecsSystem Spec

  6. #6

    Posts : 16
    Windows 8.1

    I have looked for an update for AICharger.sys.
    I notice this link: Driver Update Site: ASUSTeK Computer Inc. -Support- Drivers and Download P6T
    But when I use CPU-Z it says my Motherboard model is G750JW, not P6T.
    I cannot get the tool to tell me anything about my motherboard model.
      My System SpecsSystem Spec

  7. #7

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Windows Update numbers are an average. What counts is that you've gone to Windows Update and have verified that there are no more updates. FWIW - this is the second time that I've seen this on Win8.1 - and I suspect that it has something to do with the new 8.1 Update 1 updates.

    I have to wonder about the motherboard. The dump files say that you have a G750JW also.
    Are you sure that you have a P6T mobo? If so, which exact version? Read it directly from the motherboard - don't use any tools for it.
    Has anyone updated the BIOS on this system? If so, when (in relation to the problems that you're having)?
    My suggestion would be to update the BIOS on the motherboard to the latest version that matches the printing on the motherboard (for example, I had a P6T Deluxe v1.0 and a P6T Deluxe v2.0 - they each used a different BIOS).

    The hope here is that the BIOS update for the G750JW didn't damage the mobo - and that the update for the P6T will be able to fix the problems caused by the G750JW BIOS.

    Finally, I had serious problems with my P6T and Win8/8.1 - so much so that I finally just went out and bought a new system. I reverted the P6T system to Win7 and gave it to a friend - where it sits today giving good service.

    Uninstall the AI Charger software for now.

    If the BSOD's continue, please run Driver Verifier according to these instructions: Driver Verifier Settings
      My System SpecsSystem Spec

  8. #8

    Posts : 16
    Windows 8.1

    Well, according to CPU-Z it is not a P6T, but rather G750JW. And like you said, the dumpfiles agree with this. I am not inclined to open up the machine to look, because I am quite sure it is G750JW. Further, this is a brand new machine and no BIOS updates were done as far I am concerned.
    So my question is: where does this link come from: Driver Update Site: ASUSTeK Computer Inc. -Support- Drivers and Download P6T
    I see it on your website when I click on this:
    (Assuming that you are John Carrona) - do you know how it is generated?
      My System SpecsSystem Spec

  9. #9

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The Asus G750JW is a large gaming laptop - your profile states that the system is a PC/Desktop - that's how I got confused.

    I apologize for the confusion around the link also.
    The P6T from the link on my website is just a link to one of the downloads for that particular software (the AICharger)

    It is my website, but there's 4 people who have the ability to add to the tables - and many people who submit drivers (along with links for them) for inclusion in the table. I've changed the link to: ASUSTeK Computer Inc. -Support- Drivers and Download

    Again, I apologize for the confusion.
      My System SpecsSystem Spec

  10. #10

    Posts : 16
    Windows 8.1

    Yes, that is right! G750JW laptop from ASUS. And I updated my system specs profile because it was wrong as you correctly pointed out! I will try the new link. So does this new info change any of the above analysis? Thanks again!
      My System SpecsSystem Spec

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