Windows 8 and 8.1 Forums

BSOD "Hal.dll"

  1. #1


    Posts : 13
    Windows 8.1 64 bit

    BSOD "Hal.dll" (Not a repost. Please help :( )


    Windows 8.1 pro x64
    20gb
    i7 4700m

    Happens randomly. Seems to happen a LOT more when I'm using Skype/Curse Voice/League of Legends (Any one of the three, either one of the three, etc...)

    I've updated the drivers for my Samsung 840 PRO SSD, I've installed the newest firmware for the drive. I've updated my network/bluetooth drivers. Running driver verifier caused BSOD Boot loops with no dumpfile creation.

    Thanks in advance!
    Last edited by Locutus43410; 01 May 2014 at 08:25.

      My System SpecsSystem Spec

  2. #2


    Posts : 13
    Windows 8.1 64 bit


    Nothing I do seems to help this.
      My System SpecsSystem Spec

  3. #3


    Posts : 660
    windows 8.1


    Only Windows updates installed ensure that you haveALL Windows Updates. Most Windows 8.1 system have around 55 or more updates onaverage). Please also install the windows 8.1 update 1. (KB 2919355 ). This Windows 8.1 Update and Windows RT 8.1Update also include security and performance updates, and they must beinstalled for your PC to receive any future security updates for Windows 8.1 or Windows RT 8.1.


    This device is disabled
    <Device><![CDATA[PCI Simple Communications Controller]]></Device>
    <PNP_Device_ID><![CDATA[PCI\VEN_8086&DEV_8C3A&SUBSYS_119D1043&REV_04\3&11583659&0&B0]]></PNP_Device_ID>
    <Error_Code><![CDATA[This device is disabled.]]></Error_Code>
    This is part of the intel management engine driver, look on your OEM driver page for the latest driver.

    You have a Logitech mouse and keyboard both with drivers from 2009 please upload this to windows 8 compatible drivers.

    Analyzing your latest dumpfiles bsod is probably caused by bcbtums.sys. This is the driver for your Broadcom Bluetooth.
    Please update to the latest windows 8.1 driver.
    Driver Description: Broadcom Bluetooth Firmware Download Filter driver from Broadcom Corporation.
    Driver Update Site: Bluetooth Support | Broadcom
    Broadcom Drivers & Downloads - Broadcom
    Please follow the install instructions.

    Info:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 133, {0, 501, 500, 0}
    *** WARNING: Unable to verify timestamp for bcbtums.sys
    *** ERROR: Module load completed but symbols could not be loaded for bcbtums.sys
    Probably caused by : UsbHub3.sys ( UsbHub3!HUBPDO_EvtDeviceWdmIrpPreprocess+dd2 )
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DPC_WATCHDOG_VIOLATION (133)
    The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
    or above.
    Arguments:
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
     component can usually be identified with a stack trace.
    Arg2: 0000000000000501, The DPC time count (in ticks).
    Arg3: 0000000000000500, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    Debugging Details:
    ------------------
    
    DPC_TIMEOUT_TYPE:  SINGLE_DPC_TIMEOUT_EXCEEDED
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0x133
    PROCESS_NAME:  System
    CURRENT_IRQL:  d
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    LAST_CONTROL_TRANSFER:  from fffff80208bfef7c to fffff80208bdaca0
    STACK_TEXT:  
    fffff802`0a723e38 fffff802`08bfef7c : 00000000`00000133 00000000`00000000 00000000`00000501 00000000`00000500 : nt!KeBugCheckEx
    fffff802`0a723e40 fffff802`08ae181b : ffffe000`0d77d000 fffff802`08d7b180 00000000`00000d40 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x13ddc
    fffff802`0a723ed0 fffff802`08c603a3 : fffff802`08a71800 fffff802`08d7b180 ffffe000`05fd3030 ffffe000`10f223f8 : nt!KiUpdateRunTime+0x57
    fffff802`0a723f10 fffff802`08a24f85 : ffffd000`00400a02 ffffd000`20d8d970 fffff800`02dcf090 ffffd000`0000b201 : nt!KeClockInterruptNotify+0xe3
    fffff802`0a723f40 fffff802`08b23343 : fffff802`0a723f60 00000000`00000008 fffff802`0a723f50 00000000`0000000c : hal!HalpTimerClockIpiRoutine+0x15
    fffff802`0a723f70 fffff802`08bdc12a : fffff802`08a71800 ffffe000`10f223f8 00000000`00220003 fffff800`00649e78 : nt!KiCallInterruptServiceRoutine+0xa3
    fffff802`0a723fb0 fffff802`08bdc50f : 00000000`00000000 00001fff`f9f01a98 ffffe000`0c2ddd60 fffff800`02059e20 : nt!KiInterruptSubDispatchNoLockNoEtw+0xea
    fffff802`0a714d00 fffff802`08b21db2 : 00000000`00220003 fffff800`00235131 00000000`00000000 00000000`00000202 : nt!KiInterruptDispatchLBControl+0x11f
    fffff802`0a714e90 fffff800`0023505e : ffffe000`011ff010 00000000`00000007 ffffe000`004c6420 fffff802`08acd9b3 : nt!KeAcquireSpinLockRaiseToDpc+0x22
    fffff802`0a714ec0 fffff800`00615b56 : 00000000`00000007 00000000`00000000 fffff802`0a714f80 ffffe000`05f75310 : ACPI!ACPIDispatchIrp+0x3e
    fffff802`0a714f30 fffff800`0032ed43 : ffffe000`10f22010 fffff802`0a7150b9 ffffe000`10f22010 ffffe000`05f76800 : UsbHub3!HUBPDO_EvtDeviceWdmIrpPreprocess+0xdd2
    fffff802`0a715040 fffff800`002365f7 : ffffe000`05fa9180 fffff800`00235118 00000000`00000010 00000000`00000202 : Wdf01000!FxDevice::DispatchWithLock+0xb01
    fffff802`0a715120 fffff800`00235157 : ffffe000`011fe870 00000000`00000007 ffffe000`10f22010 ffffe000`0d619c50 : ACPI!ACPIIrpDispatchDeviceControl+0x97
    fffff802`0a715150 fffff800`03ced1bc : 00000000`00000007 ffffe000`10f22440 ffffe000`10f22010 ffffe000`0ffcfc30 : ACPI!ACPIDispatchIrp+0x137
    fffff802`0a7151c0 00000000`00000007 : ffffe000`10f22440 ffffe000`10f22010 ffffe000`0ffcfc30 ffffe000`060e33e0 : bcbtums+0x161bc
    fffff802`0a7151c8 ffffe000`10f22440 : ffffe000`10f22010 ffffe000`0ffcfc30 ffffe000`060e33e0 ffffd000`234c2000 : 0x7
    fffff802`0a7151d0 ffffe000`10f22010 : ffffe000`0ffcfc30 ffffe000`060e33e0 ffffd000`234c2000 00000000`01472d81 : 0xffffe000`10f22440
    fffff802`0a7151d8 ffffe000`0ffcfc30 : ffffe000`060e33e0 ffffd000`234c2000 00000000`01472d81 00000000`00003730 : 0xffffe000`10f22010
    fffff802`0a7151e0 ffffe000`060e33e0 : ffffd000`234c2000 00000000`01472d81 00000000`00003730 00000000`00000001 : 0xffffe000`0ffcfc30
    fffff802`0a7151e8 ffffd000`234c2000 : 00000000`01472d81 00000000`00003730 00000000`00000001 ffffe000`060e7e70 : 0xffffe000`060e33e0
    fffff802`0a7151f0 00000000`01472d81 : 00000000`00003730 00000000`00000001 ffffe000`060e7e70 ffffe000`05f8bd58 : 0xffffd000`234c2000
    fffff802`0a7151f8 00000000`00003730 : 00000000`00000001 ffffe000`060e7e70 ffffe000`05f8bd58 c1cb9a45`2a8f89c4 : 0x1472d81
    fffff802`0a715200 00000000`00000001 : ffffe000`060e7e70 ffffe000`05f8bd58 c1cb9a45`2a8f89c4 e16b043c`9ef463bb : 0x3730
    fffff802`0a715208 ffffe000`060e7e70 : ffffe000`05f8bd58 c1cb9a45`2a8f89c4 e16b043c`9ef463bb e869f529`494ba3bb : 0x1
    fffff802`0a715210 ffffe000`05f8bd58 : c1cb9a45`2a8f89c4 e16b043c`9ef463bb e869f529`494ba3bb 00000000`00000000 : 0xffffe000`060e7e70
    fffff802`0a715218 c1cb9a45`2a8f89c4 : e16b043c`9ef463bb e869f529`494ba3bb 00000000`00000000 00000000`00000004 : 0xffffe000`05f8bd58
    fffff802`0a715220 e16b043c`9ef463bb : e869f529`494ba3bb 00000000`00000000 00000000`00000004 ffffe000`05fd3030 : 0xc1cb9a45`2a8f89c4
    fffff802`0a715228 e869f529`494ba3bb : 00000000`00000000 00000000`00000004 ffffe000`05fd3030 fffff800`03cfc120 : 0xe16b043c`9ef463bb
    fffff802`0a715230 00000000`00000000 : 00000000`00000004 ffffe000`05fd3030 fffff800`03cfc120 ffffe000`05fa9030 : 0xe869f529`494ba3bb
    
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    UsbHub3!HUBPDO_EvtDeviceWdmIrpPreprocess+dd2
    fffff800`00615b56 8bd8            mov     ebx,eax
    SYMBOL_STACK_INDEX:  a
    SYMBOL_NAME:  UsbHub3!HUBPDO_EvtDeviceWdmIrpPreprocess+dd2
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: UsbHub3
    IMAGE_NAME:  UsbHub3.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  5237fe39
    IMAGE_VERSION:  6.3.9600.16405
    BUCKET_ID_FUNC_OFFSET:  dd2
    FAILURE_BUCKET_ID:  0x133_DPC_UsbHub3!HUBPDO_EvtDeviceWdmIrpPreprocess
    BUCKET_ID:  0x133_DPC_UsbHub3!HUBPDO_EvtDeviceWdmIrpPreprocess
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0x133_dpc_usbhub3!hubpdo_evtdevicewdmirppreprocess
    FAILURE_ID_HASH:  {c1f04cb0-9150-885a-e6b1-495b20105bf8}
    Followup: MachineOwner
      My System SpecsSystem Spec

  4. #4


    Posts : 13
    Windows 8.1 64 bit


    Thanks for the reply!


    I did everything you said. Updated drivers, ran Windows Updates.

    And while watching a YouTube video it happened again:
      My System SpecsSystem Spec

  5. #5


    Posts : 660
    windows 8.1


    Your latest dumpfiles is a DPC_WATCHDOG_VIOLATION (133) Probably caused by : USBXHCI.SYS ( USBXHCI!Controller_GetFrameNumber+4a ). When aWindows/system driver like USBXHCI.SYS is blamed when experiencing a BSOD
    it's most likely not the problem. Most of the time further analysis is needed to determine the actual cause.

    Also in your raw stack text other windows/system drivers are mentioned Wdf01000.sys, BTHUSB.sys, ucx01000.sys, hal.dll.

    As this is a USB error - what is/was plugged into your USB ports when the bsods happened?
    When figuring this out, keep track of what's plugged into which port.
    Also, keep track of what's plugged into the USB 3.0 ports.

    Hal.dll is listed in the raw stack text for this problem - usually when I seethis, it's due to a compatibility problem.

    As this is a notebook, did you use to Logitech Keyboard and Logitech Gamepanel on this system because of drivers from 2009 in the driverlist. Is this logitech a USB keyboard ?

    Also the Bthusb.sys was named do you have any UsB Bluetooth devices plugged in.

    In your Windows Error Reports if found also references to Bluetooth

    +++ WER6 +++:
    Fault bucket -1277930069, type 5
    Event Name: PnPGenericDriverFound
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: x64
    P2: BTHENUM\{84a1e9b8-12ba-4a9c-8ab0-a43784e0d149}_LOCALMFG&0000
    +++ WER0 +++:
    Fault bucket 0x133_DPC_BTHUSB!BthUsb_ScoUrbStart, type 0
    Event Name: BlueScreen
    In your driverlist/modules there are many references to Bluetooth drivers, many are dated before windows 8.1.
    I advice you to upload all bluetooth to the latest windows version 8.1 from Notebooks & Ultrabooks - ASUS ROG G750JX

    Also upload all your other drivers (Chipset,lan, wireless etc.)

    Info:

    Code:
    Use !analyze -v to get detailed debugging information.
    BugCheck 133, {0, 501, 500, 0}
    Probably caused by : USBXHCI.SYS ( USBXHCI!Controller_GetFrameNumber+4a )
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DPC_WATCHDOG_VIOLATION (133)
    The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
    or above.
    Arguments:
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
     component can usually be identified with a stack trace.
    Arg2: 0000000000000501, The DPC time count (in ticks).
    Arg3: 0000000000000500, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    Debugging Details:
    ------------------
    
    DPC_TIMEOUT_TYPE:  SINGLE_DPC_TIMEOUT_EXCEEDED
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0x133
    PROCESS_NAME:  System
    CURRENT_IRQL:  d
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    LAST_CONTROL_TRANSFER:  from fffff800de595ad6 to fffff800de555fa0
    STACK_TEXT:  
    fffff800`e013fc98 fffff800`de595ad6 : 00000000`00000133 00000000`00000000 00000000`00000501 00000000`00000500 : nt!KeBugCheckEx
    fffff800`e013fca0 fffff800`de4b5f85 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`0000000a : nt! ?? ::FNODOBFM::`string'+0x2f626
    fffff800`e013fd30 fffff800`deb937b5 : 00001ce2`00400a02 ffffd001`01795970 fffff800`551cc090 ffffd001`0000a201 : nt!KeClockInterruptNotify+0x95
    fffff800`e013ff40 fffff800`de4d1363 : fffff800`e013ff60 00000000`00000008 fffff800`e013ff50 00000000`0000000c : hal!HalpTimerClockIpiRoutine+0x15
    fffff800`e013ff70 fffff800`de55742a : fffff800`debdf800 00000000`00000000 fffff800`563de4d0 fffff800`e0131388 : nt!KiCallInterruptServiceRoutine+0xa3
    fffff800`e013ffb0 fffff800`de55780f : fffff800`56025120 fffff800`56015900 00000000`00000007 ffffe000`729b0440 : nt!KiInterruptSubDispatchNoLockNoEtw+0xea
    fffff800`e0131070 fffff800`54407bce : 00000000`00000002 ffffe000`3ece2d28 ffffe000`728bf3f0 fffff800`563de4d0 : nt!KiInterruptDispatchLBControl+0x11f
    fffff800`e0131200 fffff800`54407cde : 00000000`00000009 ffffe000`3eceb000 00000000`00000000 fffff800`563d28da : USBXHCI!Controller_GetFrameNumber+0x4a
    fffff800`e0131240 fffff800`54463754 : ffffe000`3ece2aa0 00000000`0000001b 00000000`00000009 ffffe000`3eceb000 : USBXHCI!Controller_UcxEvtGetCurrentFrameNumber+0x3a
    fffff800`e0131270 fffff800`54467179 : fffff800`e0131388 ffffe000`3ece2aa0 ffffe000`72011370 00000000`00000000 : ucx01000!Controller_GetCurrentFrameNumber+0xd4
    fffff800`e01312d0 fffff800`563d871d : 00000000`00000009 ffffe000`3eceb000 00000000`00000000 fffff800`563d22bc : ucx01000!Usbd_BusQueryBusTime+0x65
    fffff800`e0131310 fffff800`563d92eb : ffffe000`3ece2aa0 00000000`00000000 00000000`00000000 fffff800`e0131400 : BTHUSB!BthUsb_ScoUrbStart+0x61
    fffff800`e0131380 fffff800`563d978d : ffffe000`729c3ab0 00000000`00000000 ffffe000`411aa010 ffffe000`3ece2aa0 : BTHUSB!BthUsb_ScoReadData+0x123
    fffff800`e01313d0 fffff800`563d892d : ffffe000`3ece2a00 ffffe000`729c3ab0 ffffe000`39c72550 ffffe000`3ece2d38 : BTHUSB!BthUsb_ScoReadUrbDone+0x2f1
    fffff800`e0131460 fffff800`563d943b : ffffe000`3ece2aa0 fffff800`e01315a9 ffffe000`40170490 ffffe000`729b2f73 : BTHUSB!BthUsb_ScoUrbComplete+0xe5
    fffff800`e01314b0 fffff800`de4a1378 : ffffe000`729b2ab0 00000000`00000000 ffffe000`729b2f73 ffffe000`729b2e9b : BTHUSB!BthUsb_ScoReadTransferCallback+0x7f
    fffff800`e0131500 fffff800`528fb8fc : 00000000`00000001 00000000`00000000 00000000`00000004 ffffe000`3eddc550 : nt!IopfCompleteRequest+0x588
    fffff800`e0131610 fffff800`52908364 : 00000000`ffffffff fffff800`c0000120 00000000`00000001 fffff800`00000002 : Wdf01000!FxRequest::CompleteInternal+0x23c
    fffff800`e01316d0 fffff800`5441acee : ffffe000`411f6a90 ffffe000`729a0000 00000000`00000000 ffffe000`411f68f0 : Wdf01000!imp_WdfRequestComplete+0x8c
    fffff800`e0131740 fffff800`5441c2e9 : ffffe000`729af400 fffff800`e01317f0 ffffe000`729af568 ffffe000`411f6a90 : USBXHCI!Isoch_Transfer_CompleteCancelable+0x1d2
    fffff800`e01317a0 fffff800`52960768 : 00001fff`8ed0baf8 fffff800`52993c00 ffffe000`712f45c0 ffffe000`712f45d0 : USBXHCI!Isoch_WdfEvtDpcForTransferCompletion+0x1a9
    fffff800`e0131820 fffff800`de45c1e0 : fffff800`de6eaf00 fffff800`e0131960 fffff800`e0131b20 00000000`00000000 : Wdf01000!FxDpc::DpcHandler+0xd8
    fffff800`e0131860 fffff800`de45b3fb : fffff800`de6e8180 ffffe000`705fe430 40558000`00000000 00000000`00000000 : nt!KiExecuteAllDpcs+0x1b0
    fffff800`e01319b0 fffff800`de559aea : fffff800`de6e8180 fffff800`de6e8180 fffff800`de74fa00 ffffe000`3ae45080 : nt!KiRetireDpcList+0xdb
    fffff800`e0131c60 00000000`00000000 : fffff800`e0132000 fffff800`e012c000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    USBXHCI!Controller_GetFrameNumber+4a
    fffff800`54407bce 41bbff070000    mov     r11d,7FFh
    SYMBOL_STACK_INDEX:  7
    SYMBOL_NAME:  USBXHCI!Controller_GetFrameNumber+4a
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: USBXHCI
    IMAGE_NAME:  USBXHCI.SYS
    DEBUG_FLR_IMAGE_TIMESTAMP:  530893ef
    IMAGE_VERSION:  6.3.9600.17031
    BUCKET_ID_FUNC_OFFSET:  4a
    FAILURE_BUCKET_ID:  0x133_DPC_USBXHCI!Controller_GetFrameNumber
    BUCKET_ID:  0x133_DPC_USBXHCI!Controller_GetFrameNumber
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0x133_dpc_usbxhci!controller_getframenumber
    FAILURE_ID_HASH:  {95c6ecf0-8bf3-9682-30cb-bb954af6b266}
    Followup: MachineOwner
    
    Other posibility could be that there is some problem with your windows system.
    You could use the SFC/Scannow and DISM commands.
      My System SpecsSystem Spec

  6. #6


    Posts : 13
    Windows 8.1 64 bit


    I saw the USB error, too. The Logitech software is installed for my G602 wireless mouse. The dongle for it was plugged into the front USB port on the right side of the laptop. All four USB ports on my laptop are USB 3.0. I have moved the dongle to the left side USB ports to troubleshoot.

    The Bluetooth module is integrated. I use a set of Turtle Beach PX51 for Skype and Curse Voice communication VIA Bluetooth. All drivers are current to ASUS specs or OEM (In the case of my keyboard) website.


    Thanks again for your assistance!
      My System SpecsSystem Spec

  7. #7


    Posts : 13
    Windows 8.1 64 bit


    Here's the log file that sfc /scannow produced.
      My System SpecsSystem Spec

  8. #8


    Posts : 13
    Windows 8.1 64 bit


    After switching the USB Dongle for my Logitech G602 mouse to the OTHER side of the laptop, the BSoD seems to have resolved itself... Any idea why?
      My System SpecsSystem Spec

  9. #9


    Posts : 660
    windows 8.1


    Quote Originally Posted by Locutus43410 View Post
    After switching the USB Dongle for my Logitech G602 mouse to the OTHER side of the laptop, the BSoD seems to have resolved itself... Any idea why?
    Some ideas?
    Are the Usb on the other side perhaps USB2.0 ports. Older devices are sometimes only /more compatible with USB2.0.
    It could be that the usb on the other side are connected to another controller, which driver has no problem with the Logitech mouse.
    Maybe you could check your (mainboard)manual for any clues..
      My System SpecsSystem Spec

  10. #10


    Posts : 13
    Windows 8.1 64 bit


    It's an ASUS ROG 750JX Laptop. And I believe all four USB ports are USB 3.0 as they're all blue.
      My System SpecsSystem Spec

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BSOD "Hal.dll"
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