Windows 8 and 8.1 Forums


Computer hangs on restart - Driver_power_state_failure

  1. #1


    Posts : 1
    Windows 8.1

    Computer hangs on restart - Driver_power_state_failure


    I have a new surface Pro 2, running Windows 8.1

    Most times during a restart the system hangs, followed by BSOD, referencing Driver_power_state_failure. I have not experienced this on a shutdown, only on a restart. Attached are the dump files, driver lists, event logs, etc

    Can someone help me find the underlying cause to the issue?

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    Only 1 dump file in the uploaded reports. If you're using a cleanup program like CCleaner, please stop while we're troubleshooting.

    I'm not that familiar with the Surface 2 Pro's. If overclocking, please stop while we're troubleshooting. If not, the system may have auto-overclocked itself - if that's the case, then don't worry about it.

    This is a power transition problem. In most cases this is solved by updating one of these drivers:
    - chipset
    - storage
    - video
    - wired network adapter
    - wireless network adapter
    - USB devices

    In most cases you'll get driver updates from Microsoft through Windows Update. Please check to make sure that you have all updates.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Apr 30 19:19:59.248 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\043014-6078-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:20:22.982
    Probably caused by :ntkrnlmp.exe ( nt!PnpBugcheckPowerTimeout+6a )
    BugCheck 9F, {4, 12c, ffffe0002a241800, ffffd001e5f7e950}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: ffffe0002a241800, The thread currently holding on to the Pnp lock.
    Arg4: ffffd001e5f7e950, nt!TRIAGE_9F_PNP on Win7 and higher
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_4_nt!PnpBugcheckPowerTimeout
    CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   1900
    Actual Frequency:     2494
    Overclock Ratio:      1.31263
     
      BIOS Version                  2.04.0450
      BIOS Release Date             01/14/2014
      Manufacturer                  Microsoft Corporation
      Product Name                  Surface Pro 2
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Apr 30 19:19:59.248 2014 (UTC - 4:00)**************************
    TeeDriverx64.sys               Tue Jul  2 14:38:08 2013 (51D31E10)
    SurfaceTypeCover.sys           Thu Aug  1 20:41:10 2013 (51FB0026)
    SurfaceIntegrationDriver.sys   Fri Aug  2 12:08:19 2013 (51FBD973)
    msu64w8.sys                    Mon Aug  5 23:40:54 2013 (52007046)
    SurfaceAccessoryDevice.sys     Wed Aug  7 11:01:59 2013 (52026167)
    RTKVHD64.sys                   Tue Aug 20 10:50:28 2013 (52138234)
    intelppm.sys                   Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys              Thu Aug 22 07:40:39 2013 (5215F8B7)
    HalExtIntcLpioDma.dll          Thu Aug 22 07:43:00 2013 (5215F944)
    usbaud64.sys                   Thu Sep 12 02:58:09 2013 (52316601)
    LcUvcUpper.sys                 Tue Sep 17 14:52:50 2013 (5238A502)
    iwdbus.sys                     Tue Dec 17 17:47:38 2013 (52B0D48A)
    IntcDAud.sys                   Wed Jan 15 04:12:07 2014 (52D650E7)
    mwlu97w8x64.sys                Thu Jan 23 14:15:29 2014 (52E16A51)
    igdkmd64.sys                   Tue Feb 11 12:04:51 2014 (52FA5833)
    Wof.sys                        Thu Mar 13 04:27:29 2014 (53216BF1)
    
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    SurfaceTypeCover.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    SurfaceIntegrationDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    msu64w8.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    SurfaceAccessoryDevice.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    HalExtIntcLpioDma.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    usbaud64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    LcUvcUpper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    mwlu97w8x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

Computer hangs on restart - Driver_power_state_failure
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