Windows 8 and 8.1 Forums


BSOD at random moments mostly installing new software,

  1. #1


    Posts : 4
    Windows 8

    BSOD at random moments mostly installing new software,


    When the BSOD pops up it says something like
    "Error IRQ Not less or Equal to " then it says (tcpip.sys)

    I've tried updating all my drivers that didnt seem to help. It also sometimes pops up when I am playing games.

    I am running windows 8
    If you need more info I can try and find it I'm just not that savvy.

    Just right now I got another one, watching a video. I attached the second report.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Is there any particular reason that you haven't updated to Win8.1 yet? I only ask to see if there were problems. Please DO NOT update to 8.1 until after we've stopped the BSOD's - it makes the process more difficult.

    Only 9 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Is there a particular reason that you are using a ASIX AX88772B USB2.0 to Fast Ethernet Adapter when you have a Realtek PCIe GBE Family Controller (which is faster) already on the system?

    MSINFO32.nfo report is corrupted. Please do the following:
    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.
    The memory dumps point to networking errors.

    My first suspicion is your Norton protection - simply because I've seen problems with it in the past (but not recently). The "test" for this is to uninstall Norton temporarily (and activate Windows Defender and the Windows Firewall while testing).

    My next suspect is your Bluetooth drivers - they date from Win8 and aren't well behaved with Win8.1. Please download and install the latest, Win8.1 compatible version.

    To get more info on the crashes, I'd suggest running Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Apr 29 16:00:25.279 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042914-8234-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16424.amd64fre.win8_gdr.120926-1855
    System Uptime:0 days 0:23:32.005
    *** ERROR: Module load completed but symbols could not be loaded for afd.sys
    Probably caused by :tcpip.sys ( tcpip! ?? ::FNODOBFM::`string'+206ab )
    BugCheck D1, {158, 2, 1, fffff88001da41e3}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000158, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff88001da41e3, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  uTorrent.exe
    FAILURE_BUCKET_ID: AV_tcpip!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  F.23
      BIOS Release Date             12/14/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr 29 15:31:20.283 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042914-7781-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16424.amd64fre.win8_gdr.120926-1855
    System Uptime:0 days 0:20:11.008
    *** WARNING: Unable to verify timestamp for mwac.sys
    *** ERROR: Module load completed but symbols could not be loaded for mwac.sys
    Probably caused by :fwpkclnt.sys ( fwpkclnt!FwppInjectionStackCallout+88 )
    BugCheck D1, {158, 2, 1, fffff88001d9b1e3}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000158, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
    Arg4: fffff88001d9b1e3, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  mbamservice.ex
    FAILURE_BUCKET_ID: AV_fwpkclnt!FwppInjectionStackCallout
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  F.23
      BIOS Release Date             12/14/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY dv6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Apr 29 16:00:25.279 2014 (UTC - 4:00)**************************
    CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
    btmaux.sys                   Tue Apr 24 02:34:35 2012 (4F96497B)
    IntcDAud.sys                 Tue Jun 19 10:40:51 2012 (4FE08F73)
    iBtFltCoex.sys               Tue Jul  3 18:22:55 2012 (4FF370BF)
    btmhsf.sys                   Sat Jul 14 09:31:32 2012 (500174B4)
    AMPPAL.sys                   Tue Jul 17 03:35:22 2012 (500515BA)
    igdkmd64.sys                 Fri Jul 20 17:47:55 2012 (5009D20B)
    iwdbus.sys                   Mon Jul 23 16:19:17 2012 (500DB1C5)
    Ironx64.SYS                  Mon Jul 23 20:34:50 2012 (500DEDAA)
    intelppm.sys                 Wed Jul 25 22:26:48 2012 (5010AAE8)
    WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
    Accelerometer.sys            Thu Aug 16 18:33:53 2012 (502D7551)
    hpdskflt.sys                 Thu Aug 16 18:35:40 2012 (502D75BC)
    SYMEVENT64x86.SYS            Wed Aug 22 01:33:18 2012 (50346F1E)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    Smb_driver_Intel.sys         Fri Aug 24 19:22:13 2012 (50380CA5)
    BthA2DP.sys                  Thu Sep 20 02:08:40 2012 (505AB2E8)
    t_mouse.sys                  Mon Dec  3 01:19:30 2012 (50BC4472)
    SYMEFA64.SYS                 Fri Jan 18 19:31:37 2013 (50F9E969)
    SRTSPX64.SYS                 Fri Jan 25 16:30:05 2013 (5102F95D)
    ccSetx64.sys                 Thu Mar 21 23:02:33 2013 (514BC9C9)
    SYMNETS.SYS                  Tue Apr  9 19:24:13 2013 (5164A31D)
    Rt630x64.sys                 Tue Apr  9 23:07:51 2013 (5164D787)
    SRTSP64.SYS                  Mon Apr 22 18:26:52 2013 (5175B92C)
    SYMDS64.SYS                  Thu Apr 25 19:19:47 2013 (5179BA13)
    stwrt64.sys                  Mon Jun  3 22:38:44 2013 (51AD5334)
    EX64.SYS                     Thu Aug 22 16:36:51 2013 (52167663)
    ENG64.SYS                    Thu Aug 22 16:38:20 2013 (521676BC)
    NETwew00.sys                 Thu Aug 22 17:20:34 2013 (521680A2)
    iaStorA.sys                  Fri Sep 20 19:41:10 2013 (523CDD16)
    dump_iaStorA.sys             Fri Sep 20 19:41:10 2013 (523CDD16)
    ax88772.sys                  Wed Oct  9 07:32:26 2013 (52553ECA)
    EraserUtilRebootDrv.sys      Wed Oct  9 16:50:19 2013 (5255C18B)
    eeCtrl64.sys                 Wed Oct  9 16:50:19 2013 (5255C18B)
    mbam.sys                     Wed Oct 30 12:11:45 2013 (52712FC1)
    TeeDriverx64.sys             Wed Nov 27 12:56:32 2013 (52963250)
    nvvad64v.sys                 Fri Dec 27 11:41:28 2013 (52BDADB8)
    MBAMSwissArmy.sys            Thu Feb 20 18:49:10 2014 (53069476)
    nvpciflt.sys                 Tue Mar  4 05:58:52 2014 (5315B1EC)
    nvlddmkm.sys                 Tue Mar  4 06:07:52 2014 (5315B408)
    mwac.sys                     Tue Mar  4 10:45:58 2014 (5315F536)
    IDSvia64.sys                 Tue Mar  4 23:30:47 2014 (5316A877)
    BHDrvx64.sys                 Thu Mar 13 23:41:12 2014 (53227A58)
    
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
    http://www.carrona.org/drivers/driver.php?id=t_mouse.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=ax88772.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    mwac.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 660
    windows 8.1


    Only 9 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    This device has problems in Device Manager:


    <Device><![CDATA[USB-IF xHCI USB Host Controller]]></Device>
    <PNP_Device_ID><![CDATA[ROOT\UOIP_BUS_DRIVER\0000]]></PNP_Device_ID>
    This device is not working properly because Windows cannot load the drivers required for this device.
    The 2 dumpfiles DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) are probably caused by fwpkclnt.sys and tcpip.sys also afd.sys is mentioned. All these drivers are windowsdrivers which are updated through Windows Update.
    Also the driver for the problematic USB Host driver usbxhci.sys is a windows driver.

    So i strongly advice you to update your Windows Update to get the newest versions of all windows drivers and to stabilizy your system first.
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8


    I have attached the file you asked for usasma.

    im using the the ethernet adapter because i had a long ethernet cable plugged in, and someone tripped on the cable pulling it, thus sort of breaking the ethernet port.

    and i only have 9 updates because i had to do a system recovery.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    As lifetec has stated, there's problems with this device in Device Manager:
    USB-IF xHCI USB Host Controller ROOT\UOIP_BUS_DRIVER\0000 This device is not working properly because Windows cannot load the drivers required for this device.
    Please right click on the device and select "Uninstall". Reboot the computer and check to see if the device remains as a problem. If it does, then post back so we can suggest other fixes.

    Take a look at the ethernet port and see if the wires there look to be intact and aren't crossed over/touching each other.
    Can you put a cable in there (and hold it in place)? If so, does it work while holding it?
    I ask these questions to try to figure out if the damaged port could be causing some of your problems.
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8


    I deleted said device. and ran 106 windows updates it seems to go smoother now ill post if i get another BSOD or is there anyway i can check if it's now fixed?

    The port is operational just that the thing that holds the Ethernet cable got bent so it no longer holds the cable any slight movement disconnects it.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It's good to know that the ethernet port isn't damaged. Too bad you can't use it.
    We have this problem occasionally at work - and most often it's a problem with the cable. Have you tried another cable?

    The only way to check and see if ithe BSOD's are fixed is to wait.
    In most cases I start to figure that it's fixed after a week, and am pretty sure it's fixed after 2 weeks - but that is dependent on the situation and the frequency of the BSOD's.

    Good luck!
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    Windows 8


    well before I was getting BSOD'd atleast twice a day, havent had any today or yesterday

    I have tried other cables but same thing happens so i ended up just buying the usb plugin, haven't noticed any loss in speed.

    Thanks for everything I'll post back if I get another BSOD you've been a great help
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm glad to hear that the problems have stopped.
    Good luck!
      My System SpecsSystem Spec

BSOD at random moments mostly installing new software,
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