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Frequent BSOD without dump files - SSD issue?

  1. #1


    Posts : 11
    Windows 8

    Frequent BSOD without dump files - SSD issue?


    Hi All,

    I bought my Sony VAIO flip on 12 Feb this year. At the beginning of April it started frequently crashing (a few times a day when using it on my commute and in the evening). It (almost) always crashes with a BSOD, but no error code, and no crash dump generated. About a quarter of the time, upon restarting from the crash, its says "Couldn't start Windows. Internal SSD not found". I'd keep restarting it and it would fail to start with the same error. If I leave it for a while (30 mins+), it restarts fine, until the next crash.

    Attachment 42387


    Given the 'SSD not found' errors, I had assumed it was a hardware fault with the drive failing intermittently. This would also explain the lack of crash dumps if the drive had issues and Windows couldn't write to it. However, I've read around and found some SSDs displaying this behaviour after a crash due to unexpected power loss to the drive, so I'm now wondering if this is a symptom not a cause.


    Furthermore, windows restore does show windows updated some drivers at the beginning of April when the crashes started.

    Attachment 42388


    I did have one crash with and error code and a dump (24th April) but this is the exception. From the event log (occurrences of id 41 "The system has rebooted without cleanly shutting down first") I can see crashes a few times a day every day I've used the computer in April:


    Date Count
    14-Feb 1
    17-Feb 4
    05-Mar 1
    06-Mar 1
    08-Mar 1
    09-Mar 1
    18-Mar 1
    22-Mar 1
    23-Mar 1
    28-Mar 1
    29-Mar 1
    31-Mar 2
    03-Apr 2
    04-Apr 4
    05-Apr 2
    06-Apr 6
    07-Apr 4
    08-Apr 1
    16-Apr 6
    17-Apr 3
    20-Apr 3
    21-Apr 5
    22-Apr 1
    23-Apr 2
    24-Apr 8
    25-Apr 2
    26-Apr 6


    I've tried cloning the hard drive to an external one and booting from that to eliminate issues with the internal hard drive but I can't really get that to work.


    Any ideas or suggestions?


    Many thanks,
    Ian

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Event ID 41 is Windows way of saying it doesn't know why the system shut down.
    This can be crashes, overheating, holding the power button down, etc

    Please start by running Driver Verifier according to these instructions: Driver Verifier Settings
    Please be sure to read the BSOD screen for the name displayed on it - as the system may not save the memory dumps.

    Most of the reports that I've seen have networking symptoms - so we'll start there first.

    1) Please temporarily uninstall AVG (and enable Windows Defender and the Windows Firewall) and see if that helps stop the issues.

    2) Visit Vaio Update and get ALL updates. Although I like Sony systems, this is by far the most frustrating thing for me when working on them. Just keep refreshing the screen and installing stuff until everything shows as being updated. If it makes you pull your hair out, please don't drop it on the keyboard

    3) If you have any network-aware devices plugged into the system, please uninstall their software and physically remove the device from the computer while we're testing (please let us know if you have anything like this).

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Apr 24 07:11:18.077 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042414-5781-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:10:38.998
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd0002085b6d0, ffffd0002085b628, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd0002085b6d0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd0002085b628, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1600
      BIOS Version                  R0220VA
      BIOS Release Date             11/25/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVF13N1D4E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 28 16:26:14.323 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032814-6531-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:5 days 12:34:51.953
    *** ERROR: Module load completed but symbols could not be loaded for wfplwfs.sys
    *** ERROR: Module load completed but symbols could not be loaded for nwifi.sys
    *** ERROR: Module load completed but symbols could not be loaded for pacer.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
    Probably caused by :wfplwfs.sys ( wfplwfs+11b2 )
    BugCheck 7C, {1c, ffffe0000f9031a0, 10228, ffffffffc0010011}
    BugCheck Info: BUGCODE_NDIS_DRIVER (7c)
    Arguments: 
    Arg1: 000000000000001c, NDIS BugCheck Code
    Arg2: ffffe0000f9031a0
    Arg3: 0000000000010228
    Arg4: ffffffffc0010011
    BUGCHECK_STR:  0x7C
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7C_wfplwfs+11b2
    CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1600
      BIOS Version                  R0220VA
      BIOS Release Date             11/25/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVF13N1D4E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Mar 22 04:47:05.840 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032214-6468-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:1 days 1:07:54.775
    *** WARNING: Unable to verify timestamp for NETwbw02.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETwbw02.sys
    Probably caused by :NETwbw02.sys ( NETwbw02+67162 )
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80002510162, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_NETwbw02+67162
    CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1600
      BIOS Version                  R0220VA
      BIOS Release Date             11/25/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVF13N1D4E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Mar  8 17:44:14.247 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030814-6546-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:2 days 13:40:21.170
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff8031dcf46d0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff8031dcf4628, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1600
      BIOS Version                  R0220VA
      BIOS Release Date             11/25/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVF13N1D4E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Mar  6 04:00:09.052 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030614-5375-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 22:24:17.973
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff80389f036d0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff80389f03628, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1600
      BIOS Version                  R0220VA
      BIOS Release Date             11/25/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVF13N1D4E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Apr 24 07:11:18.077 2014 (UTC - 4:00)**************************
    semav6thermal64ro.sys       Wed Dec 28 15:17:03 2011 (4EFB793F)
    SFEP.sys                    Mon Jun 18 04:11:46 2012 (4FDEE2C2)
    ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
    sscbfs3.sys                 Wed Jan 30 16:11:31 2013 (51098C83)
    INETMON.sys                 Wed Mar 13 17:11:58 2013 (5140EB9E)
    btmhsf.sys                  Tue Apr 23 07:29:18 2013 (5176708E)
    ibtusb.sys                  Wed May 29 13:41:28 2013 (51A63DC8)
    RtsPer.sys                  Thu Jun  6 04:23:31 2013 (51B04703)
    usb3Hub.sys                 Fri Jun 14 09:49:08 2013 (51BB1F54)
    iaStorA.sys                 Thu Jun 27 17:18:45 2013 (51CCAC35)
    dump_iaStorA.sys            Thu Jun 27 17:18:45 2013 (51CCAC35)
    imsevent.sys                Tue Jul  2 19:59:37 2013 (51D36969)
    ikbevent.sys                Tue Jul  2 20:00:06 2013 (51D36986)
    rtsuvc.sys                  Thu Jul 18 04:06:47 2013 (51E7A217)
    ETDSMBus.sys                Wed Jul 24 02:52:46 2013 (51EF79BE)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    AMPPAL.sys                  Mon Jul 29 06:59:17 2013 (51F64B05)
    ETD.sys                     Wed Aug  7 02:52:57 2013 (5201EEC9)
    TeeDriverx64.sys            Mon Aug 19 13:23:31 2013 (52125493)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    ctxusbm.sys                 Mon Sep  9 12:02:22 2013 (522DF10E)
    igdkmd64.sys                Mon Sep  9 13:27:52 2013 (522E0518)
    IntelPcc.sys                Fri Oct  4 22:55:54 2013 (524F7FBA)
    NETwbw02.sys                Mon Oct 14 07:10:01 2013 (525BD109)
    RTKVHD64.sys                Tue Oct 15 08:59:23 2013 (525D3C2B)
    avgtpx64.sys                Tue Mar  4 07:14:14 2014 (5315C396)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Mar  8 17:44:14.247 2014 (UTC - 4:00)**************************
    avgtpx64.sys                Tue Jan 14 09:48:00 2014 (52D54E20)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Mar  6 04:00:09.052 2014 (UTC - 4:00)**************************
    eubakup.sys                 Tue Sep  3 23:14:10 2013 (5226A582)
    EUBKMON.sys                 Tue Sep  3 23:14:32 2013 (5226A598)
    
    semav6thermal64ro.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SFEP.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    sscbfs3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    INETMON.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    ibtusb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    RtsPer.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
    ETDSMBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    IntelPcc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
    http://www.carrona.org/drivers/driver.php?id=eubakup.sys
    http://www.carrona.org/drivers/driver.php?id=EUBKMON.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8


    Many thanks for taking time to look at this for me.


    Interestingly I thought I'd uninstalled AVG (I have no AVG icons in my start menu and have been using windows defender). However it was still in my installed applications. The uninstaller failed, so I ran the AVG remover from here: http://www.avg.com/ww-en/utilities
    I now no longer have any AVG files or processes running.


    Also today, I got the internal disk not found after a normal hibernation, not a crash. Lends weight the intermittent faulty SSD ???


    I thought I had vaio update set to auto install updates, but I found a few in there and have updated them, now vaio update is empty.


    I've set up the driver verifier as per the instructions and I'll await a crash.


    Thanks again,
    Ian
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Intermittent faults are very, very hard to diagnose.
    Faults like this when booting can be due to other problems also.

    Have you ensured that the SSD firmware is up to date?
    Have you run the SSD's tools to check it's health?
    Have you tried CrystalDiskMark (actually an SSD benchmarking tool): Software - Crystal Dew World
    (I'm not familiar with it myself)

    We'll wait for the results of Driver Verifier.........
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    Windows 8


    Thank you so much again for your help.

    I have tried running Smartmontools for the SSD, which didn't turn up any errors. I'll try CrystalDiskMark too.

    Things were pretty stable for a while then a series of crashes all of which got stuck on the BSOD at 0% (left the first one for 2 hours before giving up). I did however get error codes this time unlike my normal crashes over the last month. I got the following:
    KERNEL_DATA_INPAGE_ERROR
    DRIVER_IRQL_NOT_LESS_OR_EQUAL
    CRITICAL_PROCESS_DIED
    0xc000021a

    However, because they all got stuck a 0%, there are no dumps :-(

    Thanks again.
    Ian
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    What did you do special when setting the SSD up?
    One popular "tweak" is to disable the paging file - which will stop the system from collecting dump files.
    Here's a draft article I made on how dump files are generated.
    Scroll through it to see if there's anything else that might stop dump files from being collected: BSOD Crash Dump Generation

    Check in C:\Windows for a file named MEMORY.dmp Check the date stamp on this to see if it's more current than 24 April 2014

    Check at Sony for an update to the Intel Smart Connect Technology drivers
    Also check at http://downloadcenter.intel.com if you can't find anything at Sony

    While at the Intel site, please update your Intel Wireless Bluetooth drivers. Older versions (Win8) don't work very well with Win8.1

    Are you running Driver Verifier? If so, that could be the cause of the crashes.
    If that's the case, then the lack of a pattern to the crashes is suggestive of a hardware/compatiblity/low-level driver issue.

    If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.
      My System SpecsSystem Spec

  7. #7


    Posts : 11
    Windows 8


    Hi again,

    So I tried CrystalDiskInfo which also showed up no problems.

    I haven't disabled the page file. Indeed I had an idea: I manual caused a crash using NotMyFault to see if that would create a mini dump and indeed it did. This proves my system is correctly set up to create dumps and that it can't for some other reason during a real crash. Again perhaps suggests the disk is the cause. After that manual crash had I slight scare that I'd done something really stupid, because windows wouldn't start at all. Went to the recovery screen and tried to restore to a restore point from earlier in the day and the restore failed, saying it couldn't find a file. I was about to start refreshing the disk from a clone, when without any changes it just started up fine and hasn't crashed since. Odd.

    MEMORY.dmp is old.

    I was unable to find updates for Intel Smart Connect Technology (i will look harder today), but whilst on the Intel site, I ran their driver update tool which found updates for bluetooth and wife, which I installed.

    Driver verifier is running, yes.

    Regarding hardware diagnostics, I have a Samsung MZNTD256HAGL SSD, and its not listed under samsung support and Samsung's magician software doesn't recognise it. I'll try the Samsung es-tool which I have on a boot usb already.

    Will post when I have a dump with driver verifier info/hardware diagnostics.

    Thanks again.
    Ian
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are many, many reasons that dump files may not be created. So many that, after researching it, I decided not to troubleshoot dump file creation because of the high chance of not being able to find the cause and then fix it.

    The line between hardware and software is blurred (when discussing BSOD's). There are many things that act like hardware but are caused by software - and there are software problems that are actually caused by hardware. It makes all this a bit difficult.

    Although the primary reason for using Driver Verifier is to cause a crash that identifies a problem driver - there are other possibilities:
    - a crash may not happen
    - a crash may happen, but not be a Driver Verifier crash
    - a crash may happen, but it may point to hardware
    - a crash may happen, but it may point to Windows drivers
    - a crash may happen, but fixing the blamed driver may not fix the problem.

    Most of these generally mean that there's a hardware problems (or even a Windows problem). But that's why we restrict Driver Verifier to testing 3rd party drivers.

    Let us know the results of the hardware diagnostics and only wait about 36 hours for a Driver Verifier crash (an estimate on my part).

    Good luck!
      My System SpecsSystem Spec

  9. #9


    Posts : 11
    Windows 8


    Finally got a dump with verifier turned on (attached) with error DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

    Also ran samsung ES-tool hard disk checker, which returned no errors.

    Thanks again,
    Ian
      My System SpecsSystem Spec

  10. #10


    Posts : 11
    Windows 8


    Ah, that'll be the Intel Graphics driver. The intel driver update utility did say the graphics driver was out of date:

    Graphics Driver (Newer Driver Available)
    Product Detected Intelо HD Graphics 4400
    Current Driver Installed 10.18.10.3304
    Newer Driver Available: 15.33.18.64.3496 (10.18.10.3496)



    However, when I tried to run the installer it downloaded it said:

    The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.

    However the download page for my model only has graphics drivers for win 8, not 8.1: Sony : SVF13N1D4E : VAIO Touch Search

    It looks like the one listed under win 8 is more recent than the in i have, perhaps i should try that...?
      My System SpecsSystem Spec

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Frequent BSOD without dump files - SSD issue?
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