Windows 8 and 8.1 Forums


Frequent BSOD without dump files - SSD issue?

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Interestingly, The latest dump is not a Driver Verifier Enabled dump - yet it does blame a 3rd party driver.

    First try the latest driver from Sony and see if that helps.
    If not, then try the Intel driver for 8.1

    The Intel driver may not have some features that Sony has added for their systems.
    So make a system restore point, backup your data, and ensure that you have a copy of the latest Sony driver on hand.

    If the system doesn't operate properly, first try to roll back the driver in Device Manager.
    If that doesn't work, then try going back to the System Restore Point
    And if that doesn't work, then try installing the Sony driver package.

    Good luck!

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat May  3 07:51:14.682 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050314-13703-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:27:45.684
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by :igdkmd64.sys ( igdkmd64+12a48 )
    BugCheck D1, {ffffe001a7896004, 2, 0, fffff8014beeaa48}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: ffffe001a7896004, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8014beeaa48, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_igdkmd64+12a48
    CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1600
      BIOS Version                  R0240VA
      BIOS Release Date             02/21/2014
      Manufacturer                  Sony Corporation
      Product Name                  SVF13N1D4E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May  1 15:55:51.511 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\050114-6750-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:18:00.435
    *** WARNING: Unable to verify timestamp for myfault.sys
    *** ERROR: Module load completed but symbols could not be loaded for myfault.sys
    Probably caused by :myfault.sys ( myfault+1385 )
    BugCheck D1, {ffffc000705a5800, 2, 0, fffff800149f9385}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: ffffc000705a5800, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff800149f9385, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  NotMyfault.exe
    FAILURE_BUCKET_ID: AV_myfault+1385
    CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1600
      BIOS Version                  R0240VA
      BIOS Release Date             02/21/2014
      Manufacturer                  Sony Corporation
      Product Name                  SVF13N1D4E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 26 05:21:01.521 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042614-7187-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 15:10:32.438
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd000208e2a20, ffffd000208e2978, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000208e2a20, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000208e2978, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1600
      BIOS Version                  R0220VA
      BIOS Release Date             11/25/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVF13N1D4E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat May  3 07:51:14.682 2014 (UTC - 4:00)**************************
    SFEP.sys                Mon Jun 18 04:11:46 2012 (4FDEE2C2)
    ISCTD64.sys             Tue Nov 27 14:52:34 2012 (50B51A02)
    ambakdrv.sys            Tue Dec 25 03:46:35 2012 (50D967EB)
    ammntdrv.sys            Tue Dec 25 03:46:37 2012 (50D967ED)
    amwrtdrv.sys            Tue Dec 25 03:46:38 2012 (50D967EE)
    sscbfs3.sys             Wed Jan 30 16:11:31 2013 (51098C83)
    INETMON.sys             Wed Mar 13 17:11:58 2013 (5140EB9E)
    btmhsf.sys              Tue Apr 23 07:29:18 2013 (5176708E)
    ibtusb.sys              Wed May 29 13:41:28 2013 (51A63DC8)
    usb3Hub.sys             Fri Jun 14 09:49:08 2013 (51BB1F54)
    iaStorA.sys             Thu Jun 27 17:18:45 2013 (51CCAC35)
    dump_iaStorA.sys        Thu Jun 27 17:18:45 2013 (51CCAC35)
    rtsuvc.sys              Thu Jul 18 04:06:47 2013 (51E7A217)
    ETDSMBus.sys            Wed Jul 24 02:52:46 2013 (51EF79BE)
    iwdbus.sys              Wed Jul 24 21:06:12 2013 (51F07A04)
    ikbevent.sys            Tue Aug  6 19:41:35 2013 (520189AF)
    imsevent.sys            Tue Aug  6 19:45:57 2013 (52018AB5)
    intelppm.sys            Thu Aug 22 04:46:35 2013 (5215CFEB)
    TeeDriverx64.sys        Thu Sep  5 14:02:18 2013 (5228C72A)
    ctxusbm.sys             Mon Sep  9 12:02:22 2013 (522DF10E)
    igdkmd64.sys            Mon Sep  9 13:27:52 2013 (522E0518)
    IntelPcc.sys            Fri Oct  4 22:55:54 2013 (524F7FBA)
    ETD.sys                 Wed Oct  9 05:45:08 2013 (525525A4)
    RTKVHD64.sys            Tue Oct 15 08:59:23 2013 (525D3C2B)
    RtsPer.sys              Fri Oct 18 02:09:07 2013 (5260D083)
    NETwbw02.sys            Tue Feb 18 11:57:40 2014 (53039104)
    Wof.sys                 Thu Mar 13 04:27:29 2014 (53216BF1)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu May  1 15:55:51.511 2014 (UTC - 4:00)**************************
    myfault.sys             Sat Apr  7 12:34:41 2012 (4F806CA1)
    AMPPAL.sys              Mon Jul 29 06:59:17 2013 (51F64B05)
    btmaux.sys              Wed Nov  6 23:24:38 2013 (527B1606)
    btmhsf.sys              Tue Dec 10 15:20:57 2013 (52A777A9)
    ibtusb.sys              Fri Mar 21 18:34:00 2014 (532CBE58)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 26 05:21:01.521 2014 (UTC - 4:00)**************************
    semav6thermal64ro.sys   Wed Dec 28 15:17:03 2011 (4EFB793F)
    RtsPer.sys              Thu Jun  6 04:23:31 2013 (51B04703)
    imsevent.sys            Tue Jul  2 19:59:37 2013 (51D36969)
    ikbevent.sys            Tue Jul  2 20:00:06 2013 (51D36986)
    ETD.sys                 Wed Aug  7 02:52:57 2013 (5201EEC9)
    TeeDriverx64.sys        Mon Aug 19 13:23:31 2013 (52125493)
    NETwbw02.sys            Mon Oct 14 07:10:01 2013 (525BD109)
    avgtpx64.sys            Tue Mar  4 07:14:14 2014 (5315C396)
    
    http://www.carrona.org/drivers/driver.php?id=SFEP.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    ambakdrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ammntdrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    amwrtdrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    sscbfs3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    INETMON.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    ibtusb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
    ETDSMBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    IntelPcc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    RtsPer.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    myfault.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    ibtusb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    semav6thermal64ro.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    RtsPer.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys

      My System SpecsSystem Spec

  2. #12


    Posts : 11
    Windows 8


    So I updated the intel graphics driver from Sony. Crashes seem anecdotally less frequent but still happen regularly. Still not producing dumps. Various crashes with codes CRITICAL_PROCESS_DIED, 0xc000021a, KERNEL_DATA_INPAGE_ERROR.
    Interestingly yesterday, the application I was using just before the crash (Eclipse) started complaining about files being missing.

    Completed SSD and memory hardware diagnostics without any errors reported.
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information (again) so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Also, please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    I'm thinking that this is a hardware problem.
    As your system is still under warranty, I'd suggest contacting the place you purchased it from in order to find out about warranty repairs.

    When doing so, be certain to be very specific about how often and under what circumstances that the BSOD's appear.
      My System SpecsSystem Spec

  4. #14


    Posts : 11
    Windows 8


    Hi again,

    Please find requested details attached.

    I'll run the hardware monitor as requested.

    I spoke to Sony about a repair under warranty, and they said they would do it if it was a hardware problem, although the built in hardware diagnostics didn't show anything up, so I may have some problems convincing them it is a hardware problem. They asked me to reset the computer and see if it still crashed, to eliminate any software issues. I may clone the hard drive (so I can get back to where I currently am) and do that if we don't find anything here.

    Thanks again for all the help.

    Ian
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No new memory dumps in the uploaded reports.
    No new BSOD's in the WER section of MSINFO32
    One Event ID 41 on 13 May at 13:55

    Event ID 41's can be caused by:
    - crashes due to software
    - turning the system off by holding the power button down
    - crashes due to hardware

    The single Event ID 41 from 13 May has no suggestion of other causes - so it's most likely (IMO) that it was either caused by holding the power button down to shut off - or by a hardware problem that isn't recognized by Windows.

    As you cite these BSOD crashes:
    Various crashes with codes CRITICAL_PROCESS_DIED, 0xc000021a, KERNEL_DATA_INPAGE_ERROR.
    I tend to believe that these are caused by problems with the system that aren't recognized by Windows (in other words - hardware).

    After going over the reports again, the only thing that I noticed was that Secure Boot was turned off.
    I would suggest that, when you reset the system:
    - you do it from recovery disks/drive
    - you enable Secure Boot before starting the recovery
    I suggest this because I wonder if the system will even boot to recovery after you enable Secure Boot. It depends on the steps that were taken to install Windows without Secure Boot. The hard drive has 6 partitions on it, so it's possible that it can work from the Vaio recovery mode.

    Many, many errors in Event Viewer...Admin log. Mostly from the Multimedia Class Scheduler service and "A pointer device did not report a valid unit of angular measurement." I'd reset the system and then would check to see if these errors recur.

    Good luck!
      My System SpecsSystem Spec

  6. #16


    Posts : 11
    Windows 8


    Hi John,
    I believe you're right - on the 13th I had a 15minute hang at the log in screen, so I held down the power button.

    I had temporarily turned off secure boot so I could run hardware diagnostics from a boot USB. Turning it back on had no impact.

    So, I refreshed (not reset) my system (the option which reinstalls windows with default settings, removes all apps, but keeps personal docs and files). This has not helped at all - still the same crashes with the same characteristics. I'll reset as well just to make sure.

    I guess now now it's time to send it back to Sony to fix a hardware problem.

    Thanks again,
    Ian
      My System SpecsSystem Spec

  7. #17


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sony may ask you to reinstall Windows in order to check it before sending it in.
    Go ahead and do that, as they'll likely do it once you've sent it in to them (so you can rule that out as a "fix").

    Good luck!
      My System SpecsSystem Spec

  8. #18


    Posts : 11
    Windows 8


    Hi again,

    I reset the PC back to its original state with the Vaio recovery tools. And... I'm surprised and pleased to report I haven't had any crashes since I reset it four days ago! I did have one 'operating system not found' upon normal start up, but that hasn't happened again, so perhaps I was doing something stupid. I'll wait a few more days before declaring victory, and then start reinstalling applications I need, and see if any one of them causes crashes to start again.

    I'd convinced myself it was a hardware issue, but indeed now it seems not :-)

    Thanks,
    Ian
      My System SpecsSystem Spec

  9. #19


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Although resetting the PC back to it's original state isn't an "elegant" solution, it's proven it's worth here.
    I'm glad that you've fixed it! Thanks for letting us know.
      My System SpecsSystem Spec

  10. #20


    Posts : 11
    Windows 8


    Hi, just to follow up, since I refreshed my pc, I've had just 7 event log 41 events (unexpected restart) in 18 days. I think a couple of them were forced restarts due to the system becoming unresponsive, the rest were crashes with the same symptoms as before. 6 of these were since I reinstalled all the development apps I need to work 11 days ago. I haven't reinstalled everything I had installed before. 5 of the crashes are in two clusters of quick succession a few mins apart, so it feels like 4 crashes.

    At the moment this is very much a manageable level. If it gets worse or I feel the need to make it more reliable I guess I'll refresh again and install apps more slowly so I can identity which is causing issues.

    Thanks again for all your help. It's great to have a usable computer again!
      My System SpecsSystem Spec

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Frequent BSOD without dump files - SSD issue?
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