Windows 8 and 8.1 Forums


BSOD Windows 8.1 DRIVER_POWER_STATE_FAILURE 0x9F

  1. #1


    Posts : 8
    Windows 8.1

    BSOD Windows 8.1 Driver_Power_State_Failure 0x9F


    Hello everybody,

    I putted the files from SF Diagnostic enclosed

    I bought a Lenovo IdeaPad Z500 few months ago and BSOD happen few times a week, everytime the same bug, mostly when I restart from sleep or just when I'm working, the computer just shuts down suddently and restart. I tried everything I can, clean, update drivers one by one manually, update windows...

    I hope somebody can help me,

    FYI the last bug is today 04/28/2014 at 16h38, you can find it in SF report with events and details.

    Thanks
    R้mi
    Last edited by rchenu; 28 Apr 2014 at 15:35.

      My System SpecsSystem Spec

  2. #2


    Posts : 8
    Windows 8.1

    Happened again, perhaps SPY BOOT


    It happened again this morning when I switch on my computer.
    I think it is SPY BOOT, see at 08:11 am.

    Can somebody confirm?

    KR
    R้mi
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1


    I stopped and disable Nvidia Streamer Service (NvStreamSvc) I think it is the only reason of the bug. I will confirm later of it works.

    Open
    services.msc
    Right click on NVIDIA Streamer Service , Porperties , stop and disable .
      My System SpecsSystem Spec

  4. #4


    Posts : 660
    windows 8.1


    All the dumpfiles are Bugcheck 9 F DRIVER_POWER_STATE_FAILURE with different probably caused by nvlddmkm.sys, btfilter.sys

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {3, ffffe0014070e720, ffffd00020586930, ffffcf8089c34dc0}
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : pci.sys
    Followup: MachineOwner
    ---------
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe0014070e720, Physical Device Object of the stack
    Arg3: ffffd00020586930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffcf8089c34dc0, The blocked IRP
    Debugging Details:
    ------------------
    
    DUMP_FILE_ATTRIBUTES: 0x8
      Kernel Generated Triage Dump
    DRVPOWERSTATE_SUBCODE:  3
    IMAGE_NAME:  pci.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  53089439
    MODULE_NAME: pci
    FAULTING_MODULE: fffff8000cc20000 pci
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    DPC_STACK_BASE:  FFFFD0002058DFB0
    STACK_TEXT:  
    ffffd000`205868f8 fffff801`e5a75c1e : 00000000`0000009f 00000000`00000003 ffffe001`4070e720 ffffd000`20586930 : nt!KeBugCheckEx
    ffffd000`20586900 fffff801`e5a75b3e : ffffe001`405e1de0 00000000`ffffffff 00000000`00000000 fffff801`e58d6240 : nt!PopIrpWatchdogBugcheck+0xde
    ffffd000`20586960 fffff801`e58d2810 : 00000000`00000000 ffffd000`20586ab0 ffffe001`405e1e18 ffffd000`2055c180 : nt!PopIrpWatchdog+0x32
    ffffd000`205869b0 fffff801`e59d0aea : ffffd000`2055c180 ffffd000`2055c180 ffffd000`205682c0 ffffe001`4084c240 : nt!KiRetireDpcList+0x4f0
    ffffd000`20586c60 00000000`00000000 : ffffd000`20587000 ffffd000`20581000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_VERSION:  6.3.9600.17031
    FAILURE_BUCKET_ID:  0x9F_3_ACPI_IMAGE_pci.sys
    BUCKET_ID:  0x9F_3_ACPI_IMAGE_pci.sys
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0x9f_3_acpi_image_pci.sys
    FAILURE_ID_HASH:  {20ddeb92-07eb-ebdc-bd08-44da71ffbd68}
    Followup: MachineOwner
    ---------
    *** WARNING: Unable to verify timestamp for btfilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for btfilter.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {4, 12c, ffffe00187ebb880, fffff8029deb3950}
    Implicit thread is now ffffe001`87ebb880
    Probably caused by : usbhub.sys
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
     subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: ffffe00187ebb880, The thread currently holding on to the Pnp lock.
    Arg4: fffff8029deb3950, nt!TRIAGE_9F_PNP on Win7 and higher
    Debugging Details:
    ------------------
    Implicit thread is now ffffe001`87ebb880
    DRVPOWERSTATE_SUBCODE:  4
    IMAGE_NAME:  usbhub.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  5215f839
    MODULE_NAME: usbhub
    FAULTING_MODULE: fffff80167ab2000 usbhub
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0x9F
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    STACK_TEXT:  
    ffffd000`270971c0 fffff801`680f35ec : ffffe001`861e3010 ffffe001`82507820 ffffe001`864e81a0 ffffe001`864e81a0 : nt!KeAcquireSpinLockRaiseToDpc+0x22
    ffffd000`270971f0 ffffe001`861e3010 : ffffe001`82507820 ffffe001`864e81a0 ffffe001`864e81a0 ffffd000`27097210 : btfilter+0x95ec
    ffffd000`270971f8 ffffe001`82507820 : ffffe001`864e81a0 ffffe001`864e81a0 ffffd000`27097210 ffffd000`27097210 : 0xffffe001`861e3010
    ffffd000`27097200 ffffe001`864e81a0 : ffffe001`864e81a0 ffffd000`27097210 ffffd000`27097210 00000000`00000000 : 0xffffe001`82507820
    ffffd000`27097208 ffffe001`864e81a0 : ffffd000`27097210 ffffd000`27097210 00000000`00000000 fffff801`680f2daf : 0xffffe001`864e81a0
    ffffd000`27097210 ffffd000`27097210 : ffffd000`27097210 00000000`00000000 fffff801`680f2daf ffffe001`864e81a0 : 0xffffe001`864e81a0
    ffffd000`27097218 ffffd000`27097210 : 00000000`00000000 fffff801`680f2daf ffffe001`864e81a0 ffffe001`82507820 : 0xffffd000`27097210
    ffffd000`27097220 00000000`00000000 : fffff801`680f2daf ffffe001`864e81a0 ffffe001`82507820 ffffe001`864e8050 : 0xffffd000`27097210
    
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_VERSION:  6.3.9600.16384
    FAILURE_BUCKET_ID:  0x9F_4_btfilter_IMAGE_usbhub.sys
    BUCKET_ID:  0x9F_4_btfilter_IMAGE_usbhub.sys
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0x9f_4_btfilter_image_usbhub.sys
    FAILURE_ID_HASH:  {34d98b34-ca59-dcda-0aff-4dfabb758cfb}
    Followup: MachineOwner
    
    ---------
    One of the dumpfiles blames nvlddmkm.sys This is the driver for your Nvdiagraphiccard .
    What version are you using and from where did you download it?
    Lenovo has a windows 8.1 driver for your system here Drivers and software - IdeaPad Z500 Notebook. Some OEM have there own costumized drivers, don't now if this also counts for lenovo.
    I also noticed that you have also a intel graphic card, this driver is from 20 aug 2013, also upload it to the latest windows 8.1 version from the above page.




    The other dumpfile blames the btfilter.sys. This is the driver for your Atheros Bluetooth. It is known that on a windows 8.1 system there are problems when Bluetooth has windows 8 drivers you need the latest 8.1 drivers to overcome this. also update from the above mentioned page.

    Please update these older drivers. Linksare included to assist in looking up the source of the drivers. If unable tofind an update, please remove (un-install) the program responsible for thatdriver. DO NOT manually delete/rename the driver as it may make the systemunbootable! :
    Note: for the drivers in purple firstcheck the support/driver downloadsite of your OEM model or system for thelatest windows 8.1 drivers.

    SCDEmu fffff800`0e7c8000 fffff800`0e7e2000 Mon Jul 27 19:53:10 2009 (4a6de986) 0001dbae SCDEmu.SYS
    Driver Description: PowerISO Virtual Drive driver
    Driver Update Site: PowerISO - Create, Burn, Mount, Edit, Compress, Encrypt, Split, Extract ISO file, ISO/BIN converter, Virtual Drive, DAA File

    LhdX64 fffff800`0d490000 fffff800`0d49e000 Mon Jan 11 16:06:58 2010 (4b4b3e92) 0001784c LhdX64.sys
    Driver Description: Lenovo HD Disk Driver
    Driver Update Site: Lenovo Support - Drivers & Software (US)

    SynTP fffff800`0f25b000 fffff800`0f2ce000 Mon Aug 27 18:37:51 2012 (503ba25f) 00071bf4 SynTP.sys
    Driver Description: Synaptic Touch Pad Driver
    Driver Update Site: Drivers ? Synaptics

    Smb_driver_Intel fffff800`0f32c000 fffff800`0f33b000 Mon Aug 27 18:39:30 2012 (503ba2c2) 000154e3 Smb_driver_Intel.sys
    Driver Description: Synaptics SMBus Driver
    Driver Update Site: OEM or Drivers ? Synaptics


    rtsuvc fffff800`10812000 fffff800`10fe9a80 Wed Oct 17 09:34:30 2012 (507e5f86) 007e8533 rtsuvc.sys
    Driver Description: Realtek UVC webcam Driver
    Driver Update Site: OEM Only - go to system manufacturer's support site

    btath_bus fffff800`0f3e2000 fffff800`0f3ef000 Mon Jan 21 10:18:42 2013 (50fd07f2) 00011722 btath_bus.sys
    Driver Description: Atheros BlueTooth driver
    Driver Update Site: OEM - none at: http://www.atheros.cz/

    AcpiVpc fffff800`0f2fa000 fffff800`0f312000 Sun Feb 17 02:52:02 2013 (512037c2) 00009e3e AcpiVpc.sys
    Driver Description: Lenovo ACPI Virtual Power Controller
    Driver Update Site: Lenovo Support - Home (US)


    Rt630x64 fffff800`0ed60000 fffff800`0edf4000 Fri May 10 11:59:08 2013 (518cc4ec) 0009d8fe Rt630x64.sys
    Driver Description: Lenovo ACPI Virtual Power Controller
    Driver Update Site: Lenovo Support - Home (US)


    athwbx fffff800`0ee18000 fffff800`0f1cd000 Mon Jul 15 09:29:50 2013 (51e3a4ee) 003a9587 athwbx.sys

    Driver Description: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter (Version: 10.0.0.274 is the first one after the release of Win8.1)

    Although I do not recommend drivers from places other than the manufacturer's website - this is the exception to that rule. Please scan with an anti-virus before opening any file that you download from the internet.
    Driver Update Site: Drivers for Atheros AR9485WB and Windows 8 (OEM drivers appear to be a version behind this one for Win8.1)

    iwdbus fffff800`0f3d6000 fffff800`0f3e2000 Thu Jul 25 03:06:12 2013 (51f07a04) 0000ce8f iwdbus.sys
    Driver Description: Intel WIDI Bus Enumerator driver
    Related to Intel Widi - Wireless Display
    Driver Update Site: http://downloadcenter.intel.com/Sear...ord=%22widi%22

    igdkmd64 fffff800`0e809000 fffff800`0ec1d000 Tue Aug 20 01:08:25 2013 (5212a569) 003fe8f6 igdkmd64.sys
    Driver Description: Intel Graphics driver
    Driver Update Site: http://downloadcenter.intel.com/Default.aspx




      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    EDIT: Sorry, but I didn't see lifetec's post before I posted. Please follow their suggestions.

    Please make sure that you have ALL Windows Updates. It may take several trips to get them all.

    I suspect your Bluetooth drivers. FWIW - Win8 Bluetooth drivers don't seem to work very well in Win8.1. Please update them to the latest, Win8.1 compatible version.

    There are signs of issues with nVidia drivers also - so ensure that you have the latest, Win8.1 compatible drivers installed.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    SCDEmu.SYS Mon Jul 27 13:53:10 2009 (4A6DE986)
    PowerISO Virtual Drive driver
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Apr 28 10:37:33.901 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-29750-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 6:09:00.656
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe0014070e720, ffffd00020586930, ffffcf8089c34dc0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe0014070e720, Physical Device Object of the stack
    Arg3: ffffd00020586930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffcf8089c34dc0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2893
      BIOS Version                  71CN40WW(V1.15)
      BIOS Release Date             02/04/2013
      Manufacturer                  LENOVO
      Product Name                  5931
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Apr 26 13:17:28.462 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042614-30531-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:43:47.215
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe0006dc29420, ffffd00118506930, ffffcf811c8f6d30}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe0006dc29420, Physical Device Object of the stack
    Arg3: ffffd00118506930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffcf811c8f6d30, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_VRF_3_ACPI_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2893
      BIOS Version                  71CN40WW(V1.15)
      BIOS Release Date             02/04/2013
      Manufacturer                  LENOVO
      Product Name                  5931
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Apr 26 09:07:14.679 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042614-47906-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:24:30.393
    *** WARNING: Unable to verify timestamp for btfilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for btfilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
    Probably caused by :usbhub.sys
    BugCheck 9F, {4, 12c, ffffe00187ebb880, fffff8029deb3950}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: ffffe00187ebb880, The thread currently holding on to the Pnp lock.
    Arg4: fffff8029deb3950, nt!TRIAGE_9F_PNP on Win7 and higher
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_4_btfilter_IMAGE_usbhub.sys
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2893
      BIOS Version                  71CN40WW(V1.15)
      BIOS Release Date             02/04/2013
      Manufacturer                  LENOVO
      Product Name                  5931
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Apr 26 07:42:20.257 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042614-27703-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:21:40.969
    *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
    Probably caused by :usbhub.sys
    BugCheck 9F, {3, ffffe0005bcb92a0, ffffd00089bf0930, ffffe0005b606010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe0005bcb92a0, Physical Device Object of the stack
    Arg3: ffffd00089bf0930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0005b606010, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_btfilter_IMAGE_usbhub.sys
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2893
      BIOS Version                  71CN40WW(V1.15)
      BIOS Release Date             02/04/2013
      Manufacturer                  LENOVO
      Product Name                  5931
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Apr 26 05:15:54.363 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042614-25125-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:11:14.076
    *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
    Probably caused by :usbhub.sys
    BugCheck 9F, {3, ffffe00029048060, fffff80113eb3930, ffffe0002f9a4bd0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00029048060, Physical Device Object of the stack
    Arg3: fffff80113eb3930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0002f9a4bd0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_btfilter_IMAGE_usbhub.sys
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2893
      BIOS Version                  71CN40WW(V1.15)
      BIOS Release Date             02/04/2013
      Manufacturer                  LENOVO
      Product Name                  5931
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Apr 26 05:04:16.702 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042614-20843-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:32:19.416
    *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
    Probably caused by :usbhub.sys
    BugCheck 9F, {3, ffffe0015332d060, ffffd0016fbf0930, ffffe00157275530}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe0015332d060, Physical Device Object of the stack
    Arg3: ffffd0016fbf0930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe00157275530, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_btfilter_IMAGE_usbhub.sys
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2893
      BIOS Version                  71CN40WW(V1.15)
      BIOS Release Date             02/04/2013
      Manufacturer                  LENOVO
      Product Name                  5931
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Fri Apr 25 18:05:06.985 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042614-27796-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:34:18.700
    *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
    Probably caused by :usbhub.sys
    BugCheck 9F, {3, ffffe0009ab41060, ffffd000d0d6c930, ffffe0009cc9fbd0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe0009ab41060, Physical Device Object of the stack
    Arg3: ffffd000d0d6c930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0009cc9fbd0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_btfilter_IMAGE_usbhub.sys
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2893
      BIOS Version                  71CN40WW(V1.15)
      BIOS Release Date             02/04/2013
      Manufacturer                  LENOVO
      Product Name                  5931
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Fri Apr 25 16:17:09.514 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042514-23265-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:17:34.229
    *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
    Probably caused by :usbhub.sys
    BugCheck 9F, {3, ffffe000c478e2a0, fffff802238e7930, ffffe000c069bbd0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe000c478e2a0, Physical Device Object of the stack
    Arg3: fffff802238e7930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe000c069bbd0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_btfilter_IMAGE_usbhub.sys
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2893
      BIOS Version                  71CN40WW(V1.15)
      BIOS Release Date             02/04/2013
      Manufacturer                  LENOVO
      Product Name                  5931
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Fri Apr 25 15:58:53.322 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042514-88859-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 1:58:48.017
    *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
    Probably caused by :usbhub.sys
    BugCheck 9F, {3, ffffe000044d22a0, ffffd00020735840, ffffe00009913740}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe000044d22a0, Physical Device Object of the stack
    Arg3: ffffd00020735840, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe00009913740, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_btfilter_IMAGE_usbhub.sys
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2893
      BIOS Version                  71CN40WW(V1.15)
      BIOS Release Date             02/04/2013
      Manufacturer                  LENOVO
      Product Name                  5931
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Apr 28 10:37:33.901 2014 (UTC - 4:00)**************************
    SCDEmu.SYS                  Mon Jul 27 13:53:10 2009 (4A6DE986)
    LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    SynTP.sys                   Mon Aug 27 12:37:51 2012 (503BA25F)
    Smb_driver_Intel.sys        Mon Aug 27 12:39:30 2012 (503BA2C2)
    rtsuvc.sys                  Wed Oct 17 03:34:30 2012 (507E5F86)
    btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
    AcpiVpc.sys                 Sat Feb 16 20:52:02 2013 (512037C2)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    IntcDAud.sys                Tue Jul  2 06:31:16 2013 (51D2ABF4)
    athwbx.sys                  Mon Jul 15 03:29:50 2013 (51E3A4EE)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    btfilter.sys                Mon Jul 29 04:42:10 2013 (51F62AE2)
    jbqmukm.sys                 Mon Aug  5 18:33:54 2013 (52002852)
    igdkmd64.sys                Mon Aug 19 19:08:25 2013 (5212A569)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    nvvad64v.sys                Fri Sep 27 16:25:30 2013 (5245E9BA)
    aswRvrt.sys                 Fri Oct  4 03:48:58 2013 (524E72EA)
    aswVmm.sys                  Fri Oct  4 03:49:05 2013 (524E72F1)
    aswRdr2.sys                 Fri Oct 11 07:11:37 2013 (5257DCE9)
    aswMonFlt.sys               Mon Oct 14 13:00:01 2013 (525C2311)
    aswFsBlk.sys                Mon Oct 14 13:00:06 2013 (525C2316)
    aswSnx.sys                  Mon Oct 14 13:01:10 2013 (525C2356)
    iaStorA.sys                 Mon Oct 28 17:15:26 2013 (526ED3EE)
    dump_iaStorA.sys            Mon Oct 28 17:15:26 2013 (526ED3EE)
    aswSP.sys                   Thu Oct 31 08:57:15 2013 (527253AB)
    RTKVHD64.sys                Tue Nov  5 06:39:41 2013 (5278D8FD)
    nvlddmkm.sys                Sat Nov 23 11:28:53 2013 (5290D7C5)
    nvpciflt.sys                Sat Nov 23 11:29:22 2013 (5290D7E2)
    Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Apr 26 09:07:14.679 2014 (UTC - 4:00)**************************
    AcpiVpc.sys                 Mon May 14 21:18:53 2012 (4FB1AEFD)
    btfilter.sys                Fri Aug  9 05:41:27 2013 (5204B947)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Apr 26 05:15:54.363 2014 (UTC - 4:00)**************************
    hiber_iaStorA.sys           Mon Oct 28 17:15:26 2013 (526ED3EE)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Fri Apr 25 16:17:09.514 2014 (UTC - 4:00)**************************
    agp440.sys                  Thu Aug 22 07:39:35 2013 (5215F877)
    nv_agp.sys                  Thu Aug 22 07:39:38 2013 (5215F87A)
    
    http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    jbqmukm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=agp440.sys
    nv_agp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Interestingly, I can find no information on the jbqmukm.sys driver - neither in your reports or on the internet.
    Most often this makes me wonder if this is malware. I'd strongly suggest running several free anti-virus scans in order to ensure that your current protection hasn't been compromised. Here's a link to a list of scans (not updated recently): Free Online AntiMalware Resources

    If you don't find malware, please search your system for the jbqmukm.sys
    When you find it, please zip up a copy and upload it with your next post.
    Please also include a description of the path to the file (for example, C:\Windows\System32\drivers\jbqmukm.sys )
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    Windows 8.1


    Hello Lifetec,

    Thanks for your anwser, super job. I updated all driver I found :

    Done:
    Nvidia : I download few months ago a package 3D vision, on nvidia website but I think this package what not for my system.
    Intel graphic card : done
    Driver Description: Atheros BlueTooth driver
    Driver Description: PowerISO Virtual Drive driver / TOTALY REMOVED THE PROGRAM
    Driver Description: Atheros BlueTooth driver
    Driver Description: Qualcomm Atheros AR9485WB-EG

    Problem :
    Driver Description: Synaptic Touch Pad Driver

    Not found :
    Driver Description: Synaptics SMBus Driver
    Driver Description: Lenovo HD Disk Driver
    Driver Description: Realtek UVC webcam Driver

    I will keep going to find the driver I didn't find and confirm how it is going with the computer.

    Thanks for your time you provide an huge help to people,
    R้mi
      My System SpecsSystem Spec

  8. #8


    Posts : 660
    windows 8.1


    Problem :
    Driver Description: Synaptic Touch Pad Driver
    What is the problem?
    Under Mouse and keyboards from Drivers and software - IdeaPad Z500 Notebook. you can find this one
    Touchpad Driver (Synaptics) for Windows 8.1(32-bit, 64-bit) - IdeaPad Z400, Z400 Touch, Z500, Z500 Touch, P500 ... Learn more
    I believe when installing this driver, also Driver Description: Synaptics SMBus Driver will be updated.

    You can download the Realtak uv Camera driver here Realtek


    The lenovo HD disk driver from 2012 is probably the latest version there is.
    Last edited by lifetec; 30 Apr 2014 at 09:08.
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    Windows 8.1


    Yes I founds the driver : Touchpad Driver (Synaptics) for Windows 8.1(32-bit, 64-bit)
    And also I tried the one from Synaptics website
    I have a warning "No Appropriate Drive To Be Instal".

    I tried to uninstall the driver program (Synaptics Pointing Device Driver) "in program and fonctionnality".
    System says that I need to be admin, which I'm.
    I know of to start the cmd in admin, but not the "program and fonctionnality"

    Concerning the Realtek webcam driver it is ok now.

    R้mi

      My System SpecsSystem Spec

  10. #10


    Posts : 660
    windows 8.1


    It appears that Synaptics did not have signed there latest drivers correctly. and more people on windows 8.1 are having problems.

    Do you have problems with the current version or do you use it at all.

    There seems to be a fix or you can disable driver signature enforcement.

    See this link Fixed: Cannot install Synaptics Touchpad Driver Windows 8.1 - RyuKent on Technology and Life
      My System SpecsSystem Spec

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