Windows 8 and 8.1 Forums


Multiple BSODs everyday might be game related

  1. #1


    Posts : 12
    Windows 8

    Multiple BSODs everyday might be game related


    I really need help diagnosing these BSODs.
    1st off i recovered my laptop about 3 days ago to factory and it took about 10 hours then i refreshed it for another 3 hours so its all at default settings. I just started using it again today so this is the 1st time its really been on since recovery and i got a BSOD about 10-15min after playing DayZ Standalone (played for only 15mins then closed the game).

    OK now to my point, before i recovered my laptop i would get around 3-6 BSODs a day sometimes i would get none a day and that was rare. i had all windows updates installed, i updated my graphics card, i ran memtest, done SFC/SCANNOW, DISM restorehealth and all that sort. I had 6gig ram and now only 4 gig ram is running unattentionally and i have not had a BSOD so far. i hope it is only ram related and nothing more serious.

    Feel free to ask me questions about the issue of course. I'd appreciate the help.

      My System SpecsSystem Spec

  2. #2


    Posts : 12
    Windows 8


    Just got more BSODs, only 1 minidump was collected out of the 4 BSODs i just got. After the BSODs my system went to diagnostic mode and just failed so i rebooted normally.


    Updated Zip Below
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Is there any reason why you haven't updated to Win8.1 (it's free)? I only ask to see if you've had problems with it. Please don't update it until we've stabilized the system.

    You only have 24 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all). Missing Windows Updates can cause these sort of issues.

    Although it's difficult to make a diagnosis of this type with only 2 memory dumps - I suspect either hardware or low-level drivers. Please start with these free hardware diagnostics: Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

    If unable to find an update for this driver, don't be overly concerned - but do let us know.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Apr 25 21:13:15.558 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042514-21886-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16424.amd64fre.win8_gdr.120926-1855
    System Uptime:0 days 0:06:35.318
    Probably caused by :ntkrnlmp.exe ( nt!PpmIdleExecuteTransition+417 )
    BugCheck 1E, {ffffffffc0000005, fffff802474aaab8, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff802474aaab8, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!PpmIdleExecuteTransition
      BIOS Version                  F.35
      BIOS Release Date             09/23/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Apr 25 18:42:50.346 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042514-42089-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16424.amd64fre.win8_gdr.120926-1855
    System Uptime:0 days 0:00:16.094
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :ntkrnlmp.exe ( nt!SepMandatoryIntegrityCheck+1e )
    BugCheck 24, {b50019060b, fffff88002f730f8, fffff88002f72930, fffff8018f0e14ce}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b50019060b
    Arg2: fffff88002f730f8
    Arg3: fffff88002f72930
    Arg4: fffff8018f0e14ce
    PROCESS_NAME:  smss.exe
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_nt!SepMandatoryIntegrityCheck
      BIOS Version                  F.35
      BIOS Release Date             09/23/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Apr 25 21:13:15.558 2014 (UTC - 4:00)**************************
    CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    Accelerometer.sys            Thu Aug 16 18:33:53 2012 (502D7551)
    hpdskflt.sys                 Thu Aug 16 18:35:40 2012 (502D75BC)
    AtihdW86.sys                 Tue Aug 21 22:26:37 2012 (5034435D)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    Smb_driver_AMDASF.sys        Fri Aug 24 19:21:48 2012 (50380C8C)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    amd_sata.sys                 Sun Sep  2 22:16:17 2012 (504412F1)
    amd_xata.sys                 Sun Sep  2 22:16:20 2012 (504412F4)
    appexDrv.sys                 Wed Sep  5 04:21:49 2012 (50470B9D)
    atikmpag.sys                 Tue Sep 18 02:12:40 2012 (505810D8)
    atikmdag.sys                 Tue Sep 18 03:18:26 2012 (50582042)
    athw8x.sys                   Fri Sep 28 23:59:29 2012 (50667221)
    stwrt64.sys                  Wed Oct 24 23:58:55 2012 (5088B8FF)
    
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 12
    Windows 8


    Thanks for the help usasma,
    Yesterday I installed the windows updates and it made it worse so I did some research which led me to viewing the update history where most of the updates failed, windows update said they were installed so I did a system restore and ran a few commands in command prompt then proceeded to download the updates 20 at a time. Updates installed this time successfully and right now I am downloading the Power2Go 8 updates from Power2Go Updates | CyberLink and hopefully it will update the driver.

    Update: The Cyberlink programs factory installed on my system were trail versions and cannot be updated so I am going to uninstall
      My System SpecsSystem Spec

  5. #5


    Posts : 12
    Windows 8


    So far I have not had a BSOD yet and will let you know if I get another. Everything should be up to date and HP support assistance had an update for Power2Go after I uninstalled it so I just kept it.

    Update: I started playing DayZ Standalone and got Multiple BSODs, i uninstalled Power2Go because i think its part of the problem. Also what dump files should I upload? I only have the minidumps which i will upload to this post.
    Last edited by JohnB92; 27 Apr 2014 at 14:40.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Have you started the hardware diagnostics that I suggested ( Hardware Diagnostics )?
    If so, what were the results?

    The latest memory dump specifically blames hardware, so the diagnostics are needed.
    In the event that this is a problem with the hard drive, it's essential to backup your stuff now - as there's no telling if the hard drive will die suddenly or not.

    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Apr 27 18:28:07.625 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042714-29967-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:00:23.380
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :hardware ( Ntfs+e71e3 )
    BugCheck 24, {b50019060b, fffff880077cb838, fffff880077cb070, fffff880017b11e3}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b50019060b
    Arg2: fffff880077cb838
    Arg3: fffff880077cb070
    Arg4: fffff880017b11e3
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: IP_MISALIGNED
      BIOS Version                  F.35
      BIOS Release Date             09/23/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 27 18:22:37.518 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042714-38173-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:01:10.274
    Probably caused by :ntkrnlmp.exe ( nt!KiIdleLoop+36 )
    BugCheck 1E, {ffffffffc0000005, fffff8018eefd996, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8018eefd996, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!KiIdleLoop
      BIOS Version                  F.35
      BIOS Release Date             09/23/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 27 18:21:03.095 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042714-36161-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 1:15:06.846
    Probably caused by :CI.dll ( CI!CiFreePolicyInfo+9603 )
    BugCheck 50, {fffff88044d44faf, 8, fffff88044d44faf, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffff88044d44faf, memory referenced.
    Arg2: 0000000000000008, value 0 = read operation, 1 = write operation.
    Arg3: fffff88044d44faf, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_BAD_IP_CI!CiFreePolicyInfo
      BIOS Version                  F.35
      BIOS Release Date             09/23/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 26 15:16:23.058 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042614-40747-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16424.amd64fre.win8_gdr.120926-1855
    System Uptime:0 days 0:03:05.778
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 24, {b50019060b, fffff8801aef6c08, fffff8801aef6440, fffff8800156d9b7}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b50019060b
    Arg2: fffff8801aef6c08
    Arg3: fffff8801aef6440
    Arg4: fffff8800156d9b7
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  spoolsv.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
      BIOS Version                  F.20
      BIOS Release Date             10/08/2012
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Apr 27 18:28:07.625 2014 (UTC - 4:00)**************************
    CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
    RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    AtihdW86.sys                 Tue Aug 21 22:26:37 2012 (5034435D)
    usbfilter.sys                Tue Aug 28 21:27:12 2012 (503D6FF0)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
    Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
    amd_sata.sys                 Fri Nov 30 04:00:42 2012 (50B875BA)
    amd_xata.sys                 Fri Nov 30 04:00:46 2012 (50B875BE)
    athw8x.sys                   Sun Dec 16 22:21:29 2012 (50CE8FB9)
    atikmpag.sys                 Wed Jan 23 01:21:45 2013 (50FF8179)
    atikmdag.sys                 Wed Jan 23 02:28:58 2013 (50FF913A)
    SynTP.sys                    Tue Apr 23 20:34:23 2013 (5177288F)
    Smb_driver_AMDASF.sys        Tue Apr 23 20:35:54 2013 (517728EA)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 27 18:22:37.518 2014 (UTC - 4:00)**************************
    AODDriver2.sys               Thu Apr  5 05:23:37 2012 (4F7D6499)
    appexDrv.sys                 Wed Sep  5 04:21:49 2012 (50470B9D)
    stwrt64.sys                  Wed Oct 24 23:58:55 2012 (5088B8FF)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 26 15:16:23.058 2014 (UTC - 4:00)**************************
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    Accelerometer.sys            Thu Aug 16 18:33:53 2012 (502D7551)
    hpdskflt.sys                 Thu Aug 16 18:35:40 2012 (502D75BC)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    Smb_driver_AMDASF.sys        Fri Aug 24 19:21:48 2012 (50380C8C)
    amd_sata.sys                 Sun Sep  2 22:16:17 2012 (504412F1)
    amd_xata.sys                 Sun Sep  2 22:16:20 2012 (504412F4)
    atikmpag.sys                 Tue Sep 18 02:12:40 2012 (505810D8)
    atikmdag.sys                 Tue Sep 18 03:18:26 2012 (50582042)
    athw8x.sys                   Fri Sep 28 23:59:29 2012 (50667221)
    
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
      My System SpecsSystem Spec

  7. #7


    Posts : 12
    Windows 8


    It is going to be difficult for me to get a CD boot disk so i'm using a USB Drive. The problem i am having with the USB is that it will not boot. I ran memtest before and worked just fine but for some reason SeaTools or HDSDos will not work. I ran the HDD diagnostic that came equipped with my laptop by HP and came back with no errors.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Run Seatools for Windows - it runs within Windows without the need for a boot disk.
    It's free from here: SeaTools for Windows | Seagate

    Did you run the rest of the diagnostics (Prime95, FurMark, the other video tests, and the CPU stress test)?
    If so, what were the results of them?
      My System SpecsSystem Spec

  9. #9


    Posts : 12
    Windows 8


    I uninstalled my ATI software with the removal tool and the graphics display reverted to windows display adapter in device manager and I installed 14-4-mobility-win7-win8-win8.1-64-dd-ccc-whql.exe though device manager for the display and i'm nowback to Radeon HD. I do not have AMD Catalyst or anything AMD related just the driver and I got 2 BSODs back to back. I also scanned my HDD with the Seagate tool for windows you mentioned twice for each test (Short, Long, S.M.A.R.T). It came back with a pass for all but the Fix All and Advanced options will not work at all. I also followed the instructions on AMD on how to uninstall the catalyst without uninstalling the chipsets.

    Only things related too AMD on my HDD
    C:\AMD\Support\
    14-4-mobility-win7-win8-win8.1-64-dd-ccc-whql folder
    C:\Programs\AMD\
    amdkmpfd has 3 files in it a CES,IEZ, and SEZ file


      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Nice, thorough work on the AMD video drivers!

    Did you run the rest of the diagnostics (Prime95, FurMark, the other video tests, and the CPU stress test)?
    Hardware Diagnostics
    If so, what were the results of them (they run from within Windows)?

    If you passed the Seagate Long test, then we presume the hard drive is good (I can't recall if you have run the HP diagnostics or not). Unfortunately, hard drive problems aren't just tested by the one test - so there can still be problems that may seem related to it (things like file system filter drivers, bad cables/slots, etc)

    The latest memory dumps blame memory corruption. If we presume that this is a hardware issue, we have to wonder where the corruption is coming from (hardware or software?)? How long ago did you run MemTest? Was it the latest version (5.01 for MemTest86+ from here: Memtest86+ - Advanced Memory Diagnostic Tool ) Was the memtest run with all the RAM in place, or just one stick?

    Memory can be in other places (video card, motherboard, CPU, even the hard drive, etc). Prime95 is a good test for most memory, and the video and CPU tests in the diagnostics I suggested can help to rule that out also.

    The latest memory dump was corrupted - but of a corruption I haven't seen before. The dump actually ran, but the drivers have errors in the names (and the one's that I saw were only the Windows drivers - not the 3rd party ones). Normally I'd suspect that the hard drive was to blame for this - but part of the dump generation process passes through memory, so it could also be that. And if only the Windows drivers are corrupted - what's the cause of that?

    Have you run chkdsk /r /f on each of the volumes of this hard drive (C: and D?
    If so, what were the results?
    If not, it must be run from an elevated (Run as administrator) Command Prompt - and the system may ask you if you want to do it after a reboot. Answer Y or Yes and reboot the system (it may take a while to run).

    When you recovered your system, did you:
    - Refresh
    - Reset
    - recover using the recovery partition
    - recover using the HP recovery drive/disks
    - recover using the Microsoft recovery drive

    Please make a recovery drive/set of disks using the HP software as it may be necessary to start the system over in order to rule out Windows problems. Also, be sure to backup your stuff so that it doesn't disappear when restoring the system.

    As these seem to also have a network component, please:
    - update your wired and wireless network drivers to the latest available versions
    - update you bluetooth drivers to the latest available version
    - update the drivers for any USB devices to the latest available version

    I note multiple issues with USB device VID_046D&PID_C52B in the WER section of MSINFO32.
    One solution is to check C:\Windows\Inf for the usb.inf file. If not present, post back and we'll see if we can locate a copy for you (from this post: Previously known usb devices stop being recognized - Microsoft Community )

    This device is actually the USB receiver from Logitech. In order to test it you'll have to use a regular USB mouse and keyboard - and then remove the Logitech software and then remove the USB receiver from the computer..

    Just FYI - I have a Logitech TrackBall and I use the Logitech software - and I still have some unexplained "glitches" on my system that I think are attributed to this software. If I didn't need it, I'd gladly get rid of it.

    Finally, let's give Driver Verifier a try (since the last 3 were all STOP 0x3B errors). Please follow these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Apr 29 18:14:35.277 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042914-26863-01.dmp]
    *** WARNING: Unable to verify timestamp for ntoskrnl.e8e
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.e8e
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:17:56.029
    *** WARNING: Unable to verify timestamp for ntoskrnl.e8e
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.e8e
    Probably caused by :memory_corruption
    BugCheck 3B, {c000001d, fffff96000238f92, fffff88019b1eda0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c000001d, Exception code that caused the bugcheck
    Arg2: fffff96000238f92, Address of the instruction which caused the bugcheck
    Arg3: fffff88019b1eda0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
      BIOS Version                  F.35
      BIOS Release Date             09/23/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr 29 17:52:47.820 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042914-48765-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 1:42:12.571
    Probably caused by :win32k.sys ( win32k+5f30e )
    BugCheck 3B, {c0000005, fffff9600020330e, fffff88008f29ec0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff9600020330e, Address of the instruction which caused the bugcheck
    Arg3: fffff88008f29ec0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+5f30e
      BIOS Version                  F.35
      BIOS Release Date             09/23/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 28 00:11:07.416 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042714-20997-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:26:15.164
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+1b7cf )
    BugCheck 3B, {c0000005, fffff960000ab7cf, fffff88009119a60, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff960000ab7cf, Address of the instruction which caused the bugcheck
    Arg3: fffff88009119a60, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+1b7cf
      BIOS Version                  F.35
      BIOS Release Date             09/23/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Apr 29 18:14:35.277 2014 (UTC - 4:00)**************************
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    BasicDisplay.s?s             Wed Jul 25 22:29:08 2012 (5010AB74)
    Beep.S?S                     Wed Jul 25 22:30:19 2012 (5010ABBB)
    Msfs.S?S                     Wed Jul 25 22:30:24 2012 (5010ABC0)
    RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    AtihdW86.sys                 Tue Aug 21 22:26:37 2012 (5034435D)
    drmk.s?s                     Thu Oct 11 01:18:59 2012 (507656C3)
    stwrt64.sys                  Wed Oct 24 23:58:55 2012 (5088B8FF)
    ntoskrnl.e8e                 Fri May 31 23:13:17 2013 (51A966CD)
    Smb_driver_AMDASF.sys        Fri Oct 25 21:41:13 2013 (526B1DB9)
    tcpip.?ys                    Tue Jan 21 23:28:22 2014 (52DF48E6)
    amd_sata.sys                 Wed Jan 22 02:10:49 2014 (52DF6EF9)
    amd_xata.sys                 Wed Jan 22 02:10:52 2014 (52DF6EFC)
    storport.s?s                 Mon Feb  3 11:23:24 2014 (52EFC27C)
    atikmdag.sys                 Thu Apr 17 22:13:16 2014 (53508A3C)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr 29 17:52:47.820 2014 (UTC - 4:00)**************************
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
    Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
    athw8x.sys                   Sun Dec 16 22:21:29 2012 (50CE8FB9)
    SynTP.sys                    Tue Apr 23 20:34:23 2013 (5177288F)
    atikmpag.sys                 Thu Apr 17 21:07:07 2014 (53507ABB)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 28 00:11:07.416 2014 (UTC - 4:00)**************************
    usbfilter.sys                Tue Aug 28 21:27:12 2012 (503D6FF0)
    AtihdW86.sys                 Thu Dec 19 22:16:18 2013 (52B3B682)
    AMDACPKSL.SYS                Thu Dec 19 22:16:21 2013 (52B3B685)
    AODDriver2.sys               Tue Feb 11 06:06:52 2014 (52FA044C)
    appexDrv.sys                 Tue Feb 25 04:04:59 2014 (530C5CBB)
    
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    BasicDisplay.s?s - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Beep.S?S - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Msfs.S?S - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    drmk.s?s - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    ntoskrnl.e8e - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_AMDASF.sys
    tcpip.?ys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    storport.s?s - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
      My System SpecsSystem Spec

Page 1 of 3 123 LastLast
Multiple BSODs everyday might be game related
Related Threads
Hello all! I'm asking for help with my husband's laptop. He's running 8.1 and can only access Google-related sites (Gmail, Google, Youtube) with every browser he's tried. (IE, Firefox, and Chrome) I'm able to access any website I want on my Mac, so I'm fairly certain that something is up...
BSODs playing ANY graphically-intensive game in BSOD Crashes and Debugging
Hello! I have an issue that has plagued me since the "birth" of this custom-DIY PC. Issue: Whenever I play any graphically-intensive game or push its settings to near/full maximum, be it BF4, GW2, CS: GO, Tomb Raider, or TF2, eventually after playing for a while (~30 minutes - 1 hour?) I...
Hi guys. I've had my computer for around 4 years now and I have always had this bug that I have been unable to resolve. In the past, I had no idea what to do is the computer would just freeze up and not go to blue screen, However, since upgrading to Windows 8.1 it has been giving me a blue screen...
Hello everybody, Frustrated Windows 8 user and busy college student here. Small background on this longstanding current problem: a couple years back I had to replace most of the main components in my HP desktop due to a motherboard defect that essentially destroyed the motherboardТs ability to...
I have been getting some random BSOD errors the past few weeks. Most of them are related to the nvlddmkm.sys driver, according to BlueScreenView. They tend to happen if I am using Skype, playing any game, or just using Chrome. Also, they happen 8 out of 10 times if I restart, or log off of my user...
My computer, since I built it around 6 months ago, has been constantly crashing, 1-3 times per day. I have tried re-seating the ram modules and graphics card, and reinstalling windows 8. On the current install I have installed no third party drivers, and left everything to windows update. My...
Multiple BSODs everyday in random time in BSOD Crashes and Debugging
Hi, i have problems with BSODs and computer unexpected power loose. Even in idle mode computer cxan restart itself. When i go to the sleep mode and wake it up I have always mutiple bsods at the windows startup. After few resets it starting up correctly and then sometimes (sometimes...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook