Windows 8 and 8.1 Forums


Multiple BSODs everyday might be game related

  1. #11


    Posts : 12
    Windows 8


    When i recovered my laptop I used the "remove everything and re-install windows" option under general pc settings then when it recovered I refreshed using "refresh your pc without affecting your files."

    I updated all drivers HP Support Assistance had for my laptop and I installed Setpoint for my USB mouse.
    Ran chkdsk /r for C: and D: and found no problems.
    Driver Verifier is my next step i'm going to use to diagnose when i get home later since I don't know how long it will take.

    Strange thing is my BIOS says I have 4024MB memory when i have 6g, a 4g stick and a 2g stick, I had a couple BSODs that rebooted my pc to normal and under system it showed i had 4g installed ram so I have to reboot to get the 6g back. So when i run memtest86 does it only run the 4g stick since my BIOS says i have 4g installed?

    I dont get any BSODs unless i run a game like guildwars 2 or dayz.

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Have you updated your BIOS?
    Is the system still under warranty?

    Let's see what Driver Verifier has to say.....
      My System SpecsSystem Spec

  3. #13


    Posts : 12
    Windows 8


    My 1 Year Warranty expired in January and I had this computer for only 1 and a half years. I've been getting BSODs about 3 months after getting it because of playing graphic intense games were making it overheat so I bought a cooling pad and the crashes went away for a while. Before I got help from you the BSODs were nonstop even on start up but now i'm getting them only when I play these games so we're getting closer. I suspect it is either my RAM or Graphics card but I really want to be sure before spending money to try and fix the issue that may still be there.
    My BIOS is updated already to a F35 and Driver Verifier is running so I am going to play a game because that will make it crash.

    Update: I got a BSOD and a black screen playing a game and no dump was created, or maybe it's in another location?
    Last edited by JohnB92; 01 May 2014 at 09:00.
      My System SpecsSystem Spec

  4. #14


    Posts : 12
    Windows 8


    Ok I think I found the problem. I ran memtest86 with my 2g stick only in slot 2 and I got 12 errors
    Attachment 42569

    I then ran it with both my sticks, I put the 2g stick in slot 1 (4g sticks original slot) and my 4g in slot 2 (2g sticks original slot) and got 1 error.
    Attachment 42570

    This time I ran the 4g stick in slot 2 and it came back with no errors so I ran it another pass and got 10 errors.
    Attachment 42571
    With both sticks in their original position I got no errors but i'm going to check again just to be safe.
    I ran both sticks individually in Slot 1 only with no errors so Slot 2 is the culprit and I don't know if it's bad or not.
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    If you get no errors with either stick in slot 1, I'd assume that the sticks were good
    Therefore, if you get errors in slot 2, the problem seems to be with the slot.

    Try slot 2 when the system is cold, then again when it's hot - see if there's any difference in how long or how many errors that you get.

    Double check the slot and make sure that there's no dirt/dust in the slots.
    When seating the RAM in it, pay extra attention to making sure it's fully and properly seated.

    Finally, spend a day or two with RAM only in slot 1 and see if you remain BSOD free.
      My System SpecsSystem Spec

  6. #16


    Posts : 12
    Windows 8


    I tested slot 2 again with both sticks and I don't get any errors when cold, it just freezes. I put the 4g in slot 2 and 2g in slot 1 and memtest only booted with the 4g stick in slot 2 and it passed with no errors, WTF? No clue what's going on here but my computer is running full 6g with them swapped from their original position. This isn't making any sense at all, slot 1 is bootable with any of my 4g ram but slot 2 will not boot unless slot 1 is occupied.

    And just to add to this; my laptop booted up extremely fast and everything loaded quick. It usually takes file explorer or google chrome about 3-5 seconds to open from boot but only took less then 1 second. So I will leave the ram where it is now and wait to see if I get a BSOD.

    I failed to mention that slot 2 looks like it's off centered from the case and when the ram is in I can see the brass on 1 part but not the other on the same side. I can't tell if this affects the seating.
      My System SpecsSystem Spec

  7. #17


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I would visually verify that there's nothing stuck in slot 2
    Then I would see if I could insert the stick so that you can see equal brass on both sides.
    If it isn't centered, then try gently wiggling it to see if it'll seat better.

    Good luck!
      My System SpecsSystem Spec

  8. #18


    Posts : 12
    Windows 8


    I made sure they were seated in all the way but now i'm thinking it's a heat issue since my laptop hits 80 degrees C. I have the sticks swapped and no BSOD just freezing when my laptop gets hot so I use my cooling pad and I can use it for hours while playing games. It freezes sometimes but not as much as if i get a BSOD.
      My System SpecsSystem Spec

  9. #19


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Heat will do it. Have you blown out the vents with canned air (DON'T use an air compressor or a vacuum as they may damage the system).
      My System SpecsSystem Spec

  10. #20


    Posts : 12
    Windows 8


    I was able to blow some air into the vents and got them all cleaned out and so far I haven't had any failures for the past 2 days! My 4g stick sits in the slot better then the 2g for some reason so i'm going to keeping it that way. I still need to find a better way to cool my system since it sometimes wants to creep up over 70c. I want to thank you for all your help in helping me track down the source.
      My System SpecsSystem Spec

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Multiple BSODs everyday might be game related
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