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APC INDEX MISMATCH>SYSTEM SERVICE EXCEPTION >ntoskrnl.exe

  1. #1

    APC INDEX MISMATCH>SYSTEM SERVICE EXCEPTION >ntoskrnl.exe


    So my PC has been Blue screening for the past week now and it is unbelievably frustrating. I had just recently reformatted my PC this morning to try and resolve this issue. However, I am still receiving this god forsaken BSOD. It would be massively appreciated if someone could help me with this. Because unfortunately, I am completely clueless when it comes to reading and diagnosing mini-dump files.




    Here are my minidump files:

    Attachment 42085

      My System SpecsSystem Spec

  2. #2


    Just woke up to check my PC while running a memtest86 for 10 hours, I got 7 passes and no errors. So I'm not sure my RAM is at fault here.
      My System SpecsSystem Spec

  3. #3


    Still having this issue.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    Each time that you reply to your own topic, it moves your topic up in the "last viewed" order. This means that I don't get to the topic as soon as I can.

    This is a forum for Win8 - and I specialize in the BSOD's associated w/Win8. I'd suggest, for more specific OS advice, that you post over in Windows 7 Help Forums

    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Please make sure that you have ALL available Windows Updates. It may take several trips to get them all.

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized. i5 and i7 processors can be "auto-overclocked" by using Intel's TurboBoost feature. If so, it's safe to disregard this caution.
    Processor may be overclocked!
    Expected Frequency: 3600
    Actual Frequency: 3780
    Overclock Ratio: 1.05
    Please uninstall the Corsair Link software - it's known to cause BSOD's on some Windows systems.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    CorsairLINK_HardwareMonitor.sys Sat Jul 26 09:29:37 2008 (488B26C1)
    CorsairLink
    CorsairLINK_HardwareMonitor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    AppleCharger.sys Tue Nov 1 22:46:00 2011 (4EB0AEE8)
    GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013))
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Apr 23 20:15:46.089 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042414-9594-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    System Uptime:0 days 0:03:27.916
    Probably caused by :ntkrnlmp.exe ( nt!IopCloseFile+68 )
    BugCheck 3B, {c0000005, fffff800030e89cc, fffff8800b672540, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800030e89cc, Address of the instruction which caused the bugcheck
    Arg3: fffff8800b672540, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: X64_0x3B_nt!IopCloseFile+68
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr 23 16:58:19.872 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042314-12558-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    System Uptime:0 days 1:13:45.668
    Probably caused by :ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
    BugCheck 1, {7785189a, 0, ffff, fffff88009492b60}
    BugCheck Info: APC_INDEX_MISMATCH (1)
    Arguments: 
    Arg1: 000000007785189a, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: fffff88009492b60, Call type (0 - system call, 1 - worker routine)
    BUGCHECK_STR:  0x1
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: X64_0x1_SysCallNum_5b_nt!KiSystemServiceExit+245
    CPUID:        "Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz"
    MaxSpeed:     3600
    CurrentSpeed: 3780
     
    Processor may be overclocked!
    Expected Frequency:   3600
    Actual Frequency:     3780
    Overclock Ratio:      1.05
     
      BIOS Version                  F10
      BIOS Release Date             03/05/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Apr 23 20:15:46.089 2014 (UTC - 4:00)**************************
    CorsairLINK_HardwareMonitor.sys   Sat Jul 26 09:29:37 2008 (488B26C1)
    intelppm.sys                      Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    kerneld.amd64                     Wed Feb 17 13:47:03 2010 (4B7C39A7)
    amdxata.sys                       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    athrx.sys                         Tue Feb 22 15:17:31 2011 (4D6419DB)
    e1c62x64.sys                      Wed Jul 20 12:37:53 2011 (4E270461)
    mvxxmm.sys                        Mon Aug  8 23:05:06 2011 (4E40A3E2)
    mvs91xx.sys                       Mon Aug  8 23:05:23 2011 (4E40A3F3)
    RTKVHD64.sys                      Tue Aug 30 05:24:37 2011 (4E5CAC55)
    HECIx64.sys                       Thu Sep 22 12:38:44 2011 (4E7B6494)
    AppleCharger.sys                  Tue Nov  1 22:46:00 2011 (4EB0AEE8)
    FLxHCIc.sys                       Fri Nov  4 03:21:19 2011 (4EB3926F)
    iaStorF.sys                       Thu Mar 15 10:49:30 2012 (4F62017A)
    iaStorA.sys                       Thu Mar 15 10:50:29 2012 (4F6201B5)
    nvhda64v.sys                      Thu Nov 28 08:38:09 2013 (52974741)
    nvlddmkm.sys                      Tue Mar  4 06:07:52 2014 (5315B408)
    nvvad64v.sys                      Fri Mar 21 13:42:58 2014 (532C7A22)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr 23 16:58:19.872 2014 (UTC - 4:00)**************************
    dump_iaStorA.sys                  Thu Mar 15 10:50:29 2012 (4F6201B5)
    
    CorsairLINK_HardwareMonitor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    kerneld.amd64 - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
    http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
    http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
    http://www.carrona.org/drivers/driver.php?id=FLxHCIc.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
      My System SpecsSystem Spec

APC INDEX MISMATCH>SYSTEM SERVICE EXCEPTION >ntoskrnl.exe
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