Windows 8 and 8.1 Forums


Repeated BSOD for Critical_Process_Died and KernalPage

  1. #1


    Posts : 5
    Windows 8

    Repeated BSOD for Critical_Process_Died and KernalPage


    Hi,

    I've had my laptop about 8 months. It's a Toshiba Satellite S55-A5257, Intel I7, 8GB Ram.

    It's occasionally crashed with a Kernal_Data_Page_error, however, recently it frequently crashes with a Critical_Process_Died Error (can happen multiple times in an hour).

    I've tried two full system refreshes. Both of them seemed to temporarily solve the problem, but it started a week or two later again.

    I've attached the Dump files.

    Please help,
    Thanks,
    Z

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Is there any particular reason that you haven't updated to Win8.1 (it's free). I ask in case you had troubles with it. DO NOT install it now - wait until we've stabilized the system.

    Only 56 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Memory dumps are suggestive of an error in the disk hardware. Please run these free hardware diagnostics (starting with the hard drive tests): Hardware Diagnostics
    If having difficulties running the bootable tests, try running Seagate SeaTools for Windows (from within Windows).

    If you haven't made recovery media yet, now is the time to try (before the hard drive dies). Otherwise you'll have to purchase it from Toshiba (link here: Order Recovery Discs (USA) )

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Apr 21 23:10:25.334 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042114-18890-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 0:03:51.046
    Probably caused by :csrss.exe
    BugCheck EF, {fffffa800b1df940, 0, 0, 0}
    BugCheck Info: CRITICAL_PROCESS_DIED (ef)
    Arguments: 
    Arg1: fffffa800b1df940, Process object or thread object
    Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xEF_ae25700
    FAILURE_BUCKET_ID: 0xEF_ae25700_IMAGE_csrss.exe
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.10
      BIOS Release Date             05/16/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite S55-A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 21 15:15:36.622 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042114-252421-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 19:06:35.706
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+21fd8 )
    BugCheck 7A, {20, ffffffffc000009d, fffffa800afd27c8, 0}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000009d, error status (normally i/o status code)
    Arg3: fffffa800afd27c8, current process (virtual address for lock type 3, or PTE)
    Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    DISK_HARDWARE_ERROR: There was error with disk hardware
    BUGCHECK_STR:  0x7a_c000009d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7a_c000009d_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.10
      BIOS Release Date             05/16/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite S55-A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 20 20:07:55.933 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042014-20500-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 5:22:05.639
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+21fd8 )
    BugCheck 7A, {20, ffffffffc000009d, fffffa800a9e7078, 0}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000009d, error status (normally i/o status code)
    Arg3: fffffa800a9e7078, current process (virtual address for lock type 3, or PTE)
    Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    DISK_HARDWARE_ERROR: There was error with disk hardware
    BUGCHECK_STR:  0x7a_c000009d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7a_c000009d_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.10
      BIOS Release Date             05/16/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite S55-A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 20 09:47:58.681 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042014-21453-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 15:12:39.754
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+234cc )
    BugCheck 7A, {fffff6fc400c3928, ffffffffc00000c0, 207612be0, fffff88018725000}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: fffff6fc400c3928, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc00000c0, error status (normally i/o status code)
    Arg3: 0000000207612be0, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff88018725000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_c00000c0
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7a_c00000c0_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.10
      BIOS Release Date             05/16/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite S55-A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 19 11:27:47.991 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041914-24453-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 18:26:07.354
    Probably caused by :csrss.exe
    BugCheck EF, {fffffa800b9a6940, 0, 0, 0}
    BugCheck Info: CRITICAL_PROCESS_DIED (ef)
    Arguments: 
    Arg1: fffffa800b9a6940, Process object or thread object
    Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xEF_72aeb00
    FAILURE_BUCKET_ID: 0xEF_72aeb00_IMAGE_csrss.exe
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.10
      BIOS Release Date             05/16/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite S55-A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr 17 17:01:05.216 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041714-35140-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:1 days 7:53:31.368
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for volmgrx.sys
    Probably caused by :memory_corruption
    BugCheck 7A, {fffff6fc400073e0, ffffffffc00000c0, 3701f860, fffff88000e7c000}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: fffff6fc400073e0, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc00000c0, error status (normally i/o status code)
    Arg3: 000000003701f860, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff88000e7c000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_c00000c0
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE_4096
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.10
      BIOS Release Date             05/16/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite S55-A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr 15 09:31:13.800 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041514-32234-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 9:36:17.790
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+234cc )
    BugCheck 7A, {fffff6fc400bb378, ffffffffc000000e, 13eaa0be0, fffff8801766f000}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: fffff6fc400bb378, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000000e, error status (normally i/o status code)
    Arg3: 000000013eaa0be0, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff8801766f000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    DISK_HARDWARE_ERROR: There was error with disk hardware
    BUGCHECK_STR:  0x7a_c000000e
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7a_c000000e_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.10
      BIOS Release Date             05/16/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite S55-A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 14 17:57:00.261 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041414-35765-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
    System Uptime:0 days 8:13:30.287
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+21fd8 )
    BugCheck 7A, {20, ffffffffc000009d, fffffa800b6cf078, 0}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc000009d, error status (normally i/o status code)
    Arg3: fffffa800b6cf078, current process (virtual address for lock type 3, or PTE)
    Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    DISK_HARDWARE_ERROR: There was error with disk hardware
    BUGCHECK_STR:  0x7a_c000009d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7a_c000009d_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  1.10
      BIOS Release Date             05/16/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite S55-A
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Apr 21 23:10:25.334 2014 (UTC - 4:00)**************************
    PEGAGFN.sys                 Wed Aug  5 01:50:46 2009 (4A791DB6
    ccSetx64.sys                Wed Jun  6 23:00:55 2012 (4FD01967)
    tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
    TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
    tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
    Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    L1C63x64.sys                Fri Dec 14 03:24:04 2012 (50CAE224)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    dump_iaStorA.sys            Mon Mar  4 14:34:05 2013 (5134F72D)
    iaStorA.sys                 Mon Mar  4 14:34:05 2013 (5134F72D)
    rtwlane.sys                 Tue Mar 12 06:39:44 2013 (513F05F0)
    THAccel.sys                 Mon Mar 25 06:01:11 2013 (51502067)
    klpd.sys                    Fri Apr 12 07:34:45 2013 (5167F155)
    igdkmd64.sys                Tue Apr 16 02:04:20 2013 (516CE9E4)
    AmUStor.SYS                 Tue Apr 23 05:39:26 2013 (517656CE)
    stwrt64.sys                 Thu Apr 25 05:04:26 2013 (5178F19A)
    SynTP.sys                   Thu May  2 17:53:31 2013 (5182E05B)
    Smb_driver_Intel.sys        Thu May  2 17:55:28 2013 (5182E0D0)
    klim6.sys                   Thu Jul 11 03:53:56 2013 (51DE6494)
    klmouflt.sys                Thu Aug  8 09:09:08 2013 (52039874)
    kl1.sys                     Fri Oct 18 05:18:22 2013 (5260FCDE)
    kneps.sys                   Thu Oct 31 09:45:52 2013 (52725F10)
    klkbdflt.sys                Fri Dec 27 08:35:56 2013 (52BD823C)
    klwfp.sys                   Wed Feb  5 08:33:44 2014 (52F23DB8)
    klflt.sys                   Sat Mar  1 18:02:12 2014 (531266F4)
    klif.sys                    Thu Mar  6 11:38:02 2014 (5318A46A)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr 17 17:01:05.216 2014 (UTC - 4:00)**************************
    hiber_iaStorA.sys           Mon Mar  4 14:34:05 2013 (5134F72D)
    
    http://www.carrona.org/drivers/driver.php?id=PEGAGFN.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
    http://www.carrona.org/drivers/driver.php?id=Thotkey.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
    http://www.carrona.org/drivers/driver.php?id=THAccel.sys
    http://www.carrona.org/drivers/driver.php?id=klpd.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=AmUStor.SYS
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=klim6.sys
    http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
    http://www.carrona.org/drivers/driver.php?id=kl1.sys
    http://www.carrona.org/drivers/driver.php?id=kneps.sys
    http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
    http://www.carrona.org/drivers/driver.php?id=klwfp.sys
    http://www.carrona.org/drivers/driver.php?id=klflt.sys
    http://www.carrona.org/drivers/driver.php?id=klif.sys
    hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8


    I installed the Windows updates, I did have them and 8.1, but I ran a System Refresh and lost them (didn't solve the problem).

    I have tried the Hardware tests, but when I boot from the CD's nothing happens. I hear them running but then Windows appears to start normally. What am I missing?

    Thanks,

    Zaffro
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are sometimes problems with booting from CD's on UEFI systems. Changing things around is a pain - so try:
    - Seagate SeaTools for Windows (run it while you're in Windows)
    - Prime95 (for memory) - run the Blend test (run it while you're in Windows).

    Then move on to the rest of the diagnostics.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8


    Alright I ran Seagate's Basic Tests, it passed them all. I also ran Prime95 for 8 hours with no issues. I tried an independent malware test (nothing). I just ran the Video Stress Test for an hour and had no problems there either.

    Any ideas for other tests/issues to check?

    Thanks for your help.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Did you run the Seagate Long/Extended test?

    Try the Hitachi WinDFT: Downloads | HGST Storage
    I have found the memory dumps to be very accurate when pointing to a hard drive error - so I wonder if the Seatools isn't finding a problem that does exist.
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8


    Yes I ran the Long Test. I'll try the Hitachi Test. The issue has progressively got worse. The computer is nearly unusable at this point and now crashes every ~10-20 minutes, and often doesn't even make it past startup (which was not a problem before).

    Resource monitor shows that disk usage spikes to 100% before it crashes.

    Anyway I'll try the Hitachi Test and let you know.
    Would resetting the PC or cleaning the hard drive do anything?

    Thanks.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    A reset would help to rule out Windows problems - and, if the BSOD's continue after the reset, it would help to confirm a hardware problem.
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    Windows 8


    Reset didn't solve it. It's still under warranty so I called Toshiba to send it back to them, since it appears to be hardware related.

    Thanks for all your help,
    Z
      My System SpecsSystem Spec

Repeated BSOD for Critical_Process_Died and KernalPage
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