Windows 8 and 8.1 Forums


BSOD when watching videos, started out of nowhere

  1. #1


    Posts : 5
    Windows 8.1 Pro

    BSOD when watching videos, started out of nowhere


    I bought new computer parts in January and was having several BSOD issues with Windows 7. I decided to reformat using Windows 8.1 and had not had a single crash up until about 2 weeks ago. It started as a single crash. Then another a few days later. Now I'm to the point where I get several crashes a night.

    Crashes tend to happen when watching videos, but has also occurred as soon as Windows finished loading from sleep or restart.

    I purchased a new hard drive this evening thinking that my hard drive was the issue, as it was one of only 2 parts I didn't upgrade when I upgraded my computer (though I did reformat my HDD several times after installing the new hardware). I installed Windows 8.1 on the new HDD and installed Windows updates with no issues. But shortly after I got another couple of crashes. I cleared the new HDD and put it back in the box since the hard drive wasn't the issue, so the crash dump files I'm including are from the original HDD. I got 2 crashes on the new HDD before clearing it, and the error messages were similar to what I was getting with the original HDD. (KMODE)

    Any help is appreciated. I'm beyond frustrated with the issues I've had since upgrading my computer.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I noticed that you don't have Secure Boot and/or UEFI enabled. If you were having problems with it and changed it, please let us know.
    It's not necessary to enable it now. But, should you reinstall Windows at some point in the future, please enable it first.

    I mention this because it may happen that (one day) the system won't boot. This can be caused by a program changing your UEFI settings, or an update of the UEFI resetting it to default values.

    To test and see if this is the cause, boot into the UEFI and see if the settings have been changed. If uncertain, try with Secure Boot both on and off (and the UEFI on UEFI or Legacy (CSM))

    If it still doesn't boot after trying this, then move on to other troubleshooting tools as it's not likely to be due to this.
    Daemon Tools (and Alcohol 120% software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    Please uinstall MSI Live Update as one of it's drivers (NTIOLib_X64.sys) has been associated w/BSOD's on some Windows systems.
    Feel free to reinstall the latest version once the system is stabilized.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
    Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Apr 22 12:03:18.024 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042214-10609-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:08:35.702
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd00020506790, ffffd000205066e8, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd00020506790, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000205066e8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  nvstreamsvc.ex
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr 22 11:54:09.562 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042214-10921-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:31:11.240
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for afd.sys
    Probably caused by :NETIO.SYS ( NETIO!PtGetLongestMatch+b )
    BugCheck 1E, {ffffffffc0000005, fffff8008c0015bb, ffffd000246d66e8, ffffd000246d5ef0}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8008c0015bb, The address that the exception occurred at
    Arg3: ffffd000246d66e8, Parameter 0 of the exception
    Arg4: ffffd000246d5ef0, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005
    PROCESS_NAME:  uTorrent.exe
    FAILURE_BUCKET_ID: 0x1E_c0000005_NETIO!PtGetLongestMatch
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr 22 11:22:27.150 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042214-11187-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:20:15.827
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for Rt630x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt630x64.sys
    Probably caused by :tcpip.sys ( tcpip+68d55 )
    BugCheck 1E, {ffffffffc0000005, fffff8026cd6bc29, ffffd00020b9c008, ffffd00020b9b810}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8026cd6bc29, The address that the exception occurred at
    Arg3: ffffd00020b9c008, Parameter 0 of the exception
    Arg4: ffffd00020b9b810, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_tcpip+68d55
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 21 23:19:13.557 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042214-11531-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:02:24.234
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for pcw.sys
    Probably caused by :pcw.sys ( pcw+51a7 )
    BugCheck 3B, {c0000005, fffff8039506c7cf, ffffd00023ed85e0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8039506c7cf, Address of the instruction which caused the bugcheck
    Arg3: ffffd00023ed85e0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x3B_pcw+51a7
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 21 23:16:17.229 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042114-10906-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:08:23.907
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for Rt630x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt630x64.sys
    Probably caused by :tcpip.sys ( tcpip+68d55 )
    BugCheck 1E, {ffffffffc0000005, fffff80361fdbc29, fffff80363965cf8, fffff80363965500}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80361fdbc29, The address that the exception occurred at
    Arg3: fffff80363965cf8, Parameter 0 of the exception
    Arg4: fffff80363965500, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_tcpip+68d55
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 21 23:07:17.377 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042114-12671-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:41:03.055
    Probably caused by :memory_corruption ( nt!MiFindEmptyAddressRangeInTree+122 )
    BugCheck 3B, {c0000005, fffff8035ba844b2, ffffd00024f33c10, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8035ba844b2, Address of the instruction which caused the bugcheck
    Arg3: ffffd00024f33c10, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_nt!MiFindEmptyAddressRangeInTree
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 21 18:20:33.205 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042114-11281-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:06:20.884
    *** ERROR: Module load completed but symbols could not be loaded for tunnel.sys
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for afd.sys
    Probably caused by :NETIO.SYS ( NETIO!NsiGetAllParametersEx+324 )
    BugCheck 3B, {c0000005, fffff80016a09004, ffffd0002731d8d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80016a09004, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002731d8d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  uTorrent.exe
    FAILURE_BUCKET_ID: 0x3B_NETIO!NsiGetAllParametersEx
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 21 18:13:41.129 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042114-11593-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:03:19.807
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+14 )
    BugCheck 24, {b500190637, ffffd000a89545c8, ffffd000a8953dd0, fffff80291f5ac1c}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b500190637
    Arg2: ffffd000a89545c8
    Arg3: ffffd000a8953dd0
    Arg4: fffff80291f5ac1c
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_nt!KxWaitForLockOwnerShipWithIrql
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 21 18:09:51.495 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042114-13234-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:01:37.174
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    Probably caused by :tcpip.sys ( tcpip+5fe19 )
    BugCheck 1E, {ffffffffc0000005, fffff80087476e19, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff80087476e19, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_tcpip+5fe19
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 20 23:41:54.932 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042014-11703-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:20:25.609
    Probably caused by :ntkrnlmp.exe ( nt!KeSetEvent+40b )
    BugCheck 3B, {c0000005, fffff8008cabfcbb, ffffd00021f2afd0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8008cabfcbb, Address of the instruction which caused the bugcheck
    Arg3: ffffd00021f2afd0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_nt!KeSetEvent
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 20 23:20:58.890 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042014-14125-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:09:21.568
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for afd.sys
    Probably caused by :NETIO.SYS ( NETIO!NetioFreeCloneNetBufferList+1c4 )
    BugCheck 3B, {c0000005, fffff800f9a09b54, ffffd0002536cdd0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800f9a09b54, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002536cdd0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_NETIO!NetioFreeCloneNetBufferList
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 20 22:11:06.564 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042014-13281-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:26:01.242
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for Rt630x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt630x64.sys
    Probably caused by :Rt630x64.sys ( Rt630x64+13999 )
    BugCheck 1E, {ffffffffc0000005, fffff8025055ddc7, ffffd001851ccb88, ffffd001851cc390}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8025055ddc7, The address that the exception occurred at
    Arg3: ffffd001851ccb88, Parameter 0 of the exception
    Arg4: ffffd001851cc390, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_Rt630x64+13999
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 20 21:44:35.049 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042014-13734-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:32:57.726
    *** ERROR: Module load completed but symbols could not be loaded for volmgr.sys
    *** ERROR: Module load completed but symbols could not be loaded for fvevol.sys
    *** ERROR: Module load completed but symbols could not be loaded for rdyboost.sys
    *** ERROR: Module load completed but symbols could not be loaded for volsnap.sys
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    Probably caused by :volmgr.sys ( volmgr+1065 )
    BugCheck 1E, {ffffffffc0000005, fffff800a0be9065, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff800a0be9065, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_volmgr+1065
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Apr 22 12:03:18.024 2014 (UTC - 4:00)**************************
    NTIOLib_X64.sys             Wed Oct 20 02:45:49 2010 (4CBE901D)
    dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    axscsidrv.SYS               Wed Sep 11 08:57:09 2013 (523068A5)
    sptd.sys                    Thu Oct 31 11:26:53 2013 (527276BD)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
    nvvad64v.sys                Fri Mar 21 13:42:58 2014 (532C7A22)
    nvlddmkm.sys                Wed Mar 26 17:42:33 2014 (533349C9)
    
    http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    axscsidrv.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=sptd.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1 Pro


    Quote Originally Posted by usasma View Post
    I noticed that you don't have Secure Boot and/or UEFI enabled. If you were having problems with it and changed it, please let us know.
    I haven't done anything with those settings.

    Daemon Tools (and Alcohol 120% software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    I've uninstalled Alcohol 120% and ran the program you linked.

    Please uinstall MSI Live Update as one of it's drivers (NTIOLib_X64.sys) has been associated w/BSOD's on some Windows systems.
    I uninstalled MSI Live Update.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
    Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.
    I'm unsure what to do here. I searched Microsoft's website for Intellipoint and see that they have changed the name of this program. I'm not sure if downloading the new program will update what needs to be updated. Thoughts?

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings
    My computer has crashed 3 times since doing the things you've recommended that I have been able to do (everything but the dc3d.sys file), so I attempted to run Driver Verifier. I got to the end where I select the drivers to test, and only had 3 drivers showing, all of which are Microsoft drivers.



    NTIOLib_X64.sys Wed Oct 20 02:45:49 2010 (4CBE901D)
    MSI Afterburner. I never installed this to begin with. I went ahead and updated the software.
    dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
    I can't figure out what to do here. Mentioned above.
    sptd.sys Thu Oct 31 11:26:53 2013 (527276BD)
    Part of Alcohol 120%. Uninstalled and ran the program you linked.

      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Download the new Microsoft program for Inellipoint and install it. That should update it.

    My computer has crashed 3 times since doing the things you've recommended that I have been able to do (everything but the dc3d.sys file), so I attempted to run Driver Verifier. I got to the end where I select the drivers to test, and only had 3 drivers showing, all of which are Microsoft drivers.
    There is something very wrong here - my system (a Samsung NP780) has well over 200 drivers.

    Please follow the steps again very carefully. If it continues to show only 3 drivers, then check in C:\Windows\System32\drivers
    and select all the "System files" (those that end in .sys) - I have 368 on my system. If you only have 3 drivers there, then there is most likely a huge problem with your Windows installation.

    I'd then suggest:
    - checking for malware
    - a Refresh of Windows

    Make sure MSI Afterburner is uninstalled.
    Make sure MSI Live Update is uninstalled.
    That will make sure that that driver is removed

    Zip up and upload the contents of C:\Windows\Minidump. You may have to copy it to your desktop in order to zip it up.
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1 Pro


    Quote Originally Posted by usasma View Post
    Download the new Microsoft program for Inellipoint and install it. That should update it.
    Done

    There is something very wrong here - my system (a Samsung NP780) has well over 200 drivers.

    Please follow the steps again very carefully. If it continues to show only 3 drivers, then check in C:\Windows\System32\drivers
    and select all the "System files" (those that end in .sys) - I have 368 on my system. If you only have 3 drivers there, then there is most likely a huge problem with your Windows installation.

    I'd then suggest:
    - checking for malware
    - a Refresh of Windows

    Make sure MSI Afterburner is uninstalled.
    Make sure MSI Live Update is uninstalled.
    That will make sure that that driver is removed

    Zip up and upload the contents of C:\Windows\Minidump. You may have to copy it to your desktop in order to zip it up.
    I've done everything on here but the Windows Refresh.

    I'm not sure why only 3 drivers were showing earlier this morning, but when I tried to run it again it had more drivers listed, both Microsoft and non-Microsoft.

    I'm including the crash files you requested.

    Something I forgot to mention on the original post is that I had completely reformatted this hard drive last week after the crashes started happening more frequently. I've only installed a small number of programs since reformatting the hard drive, but I have updated using Windows Updater.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    None of these memory dumps are Driver Verifier enabled. Was the system running Driver Verifier when they happened (They are from 17:00 (5pm) on 22 April, 2014)

    The Intellipoint stuff hadn't been updated yet - so we'll wait for memory dumps after that.

    If the system wasn't running Driver Verifier, please run it again (and let the system crash) before zipping up and uploading the contents of C:\Windows\Minidump

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Apr 22 17:21:20.683 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042214-22218-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 8:14:59.359
    *** ERROR: Module load completed but symbols could not be loaded for fileinfo.sys
    Probably caused by :fileinfo.sys ( fileinfo+8963 )
    BugCheck 3B, {c0000005, fffff801feb39e2b, ffffd0002505f590, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801feb39e2b, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002505f590, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_fileinfo+8963
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr 22 12:03:18.024 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042214-10609-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:08:35.702
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd00020506790, ffffd000205066e8, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd00020506790, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000205066e8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  nvstreamsvc.ex
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr 22 11:54:09.562 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042214-10921-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:31:11.240
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** ERROR: Module load completed but symbols could not be loaded for afd.sys
    Probably caused by :NETIO.SYS ( NETIO!PtGetLongestMatch+b )
    BugCheck 1E, {ffffffffc0000005, fffff8008c0015bb, ffffd000246d66e8, ffffd000246d5ef0}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8008c0015bb, The address that the exception occurred at
    Arg3: ffffd000246d66e8, Parameter 0 of the exception
    Arg4: ffffd000246d5ef0, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005
    PROCESS_NAME:  uTorrent.exe
    FAILURE_BUCKET_ID: 0x1E_c0000005_NETIO!PtGetLongestMatch
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr 22 11:22:27.150 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042214-11187-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:20:15.827
    *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
    *** WARNING: Unable to verify timestamp for Rt630x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt630x64.sys
    Probably caused by :tcpip.sys ( tcpip+68d55 )
    BugCheck 1E, {ffffffffc0000005, fffff8026cd6bc29, ffffd00020b9c008, ffffd00020b9b810}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8026cd6bc29, The address that the exception occurred at
    Arg3: ffffd00020b9c008, Parameter 0 of the exception
    Arg4: ffffd00020b9b810, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_tcpip+68d55
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 21 23:19:13.557 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042214-11531-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:02:24.234
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for pcw.sys
    Probably caused by :pcw.sys ( pcw+51a7 )
    BugCheck 3B, {c0000005, fffff8039506c7cf, ffffd00023ed85e0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8039506c7cf, Address of the instruction which caused the bugcheck
    Arg3: ffffd00023ed85e0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x3B_pcw+51a7
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Apr 22 17:21:20.683 2014 (UTC - 4:00)**************************
    dc3d.sys                    Wed May 18 04:07:24 2011 (4DD37E3C)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    point64.sys                 Thu Dec 12 08:16:17 2013 (52A9B721)
    Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
    nvvad64v.sys                Fri Mar 21 13:42:58 2014 (532C7A22)
    nvlddmkm.sys                Wed Mar 26 17:42:33 2014 (533349C9)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr 22 12:03:18.024 2014 (UTC - 4:00)**************************
    NTIOLib_X64.sys             Wed Oct 20 02:45:49 2010 (4CBE901D)
    axscsidrv.SYS               Wed Sep 11 08:57:09 2013 (523068A5)
    sptd.sys                    Thu Oct 31 11:26:53 2013 (527276BD)
    
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
    axscsidrv.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=sptd.sys
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1 Pro


    Quote Originally Posted by usasma View Post
    None of these memory dumps are Driver Verifier enabled. Was the system running Driver Verifier when they happened (They are from 17:00 (5pm) on 22 April, 2014)
    I thought it was, at least for the last one. I've been running Verifier ever since I made that post yesterday at least. While my system has been running very sluggish, I haven't had any crashes since the last one included in the files I shared.

    The Intellipoint stuff hadn't been updated yet - so we'll wait for memory dumps after that.
    Actually the new program has been installed. They changed it to "Microsoft Mouse and Keyboard Center".

    If the system wasn't running Driver Verifier, please run it again (and let the system crash) before zipping up and uploading the contents of C:\Windows\Minidump
    I'm going to go through the Verifier settings once again and just make sure it's set up properly.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    That's why I asked - just because Verifier is enabled doesn't mean it's going to give results.
    In most cases, this means that a 3rd party driver isn't to blame - so it must be either hardware or Windows.

    After double checking the Verifier settings again, let it run for another 24 hours "just in case"
    If it doesn't crash after that, then it's probably not the 3rd party drivers.

    EDIT: please make sure that you've updated the Intel stuff to the latest, Win8.1 version. I noted that the Intel Management Engine and the Intel Smart Connect drivers date from before Win8.1 came out. Don't worry about intelppm.sys - you get it from Windows Update.

    Try these free diagnostics: Hardware Diagnostics
    Let us know the results and we'll see if that tells us anything.

    Another option is the typical Windows troubleshooting tools:
    - sfc.exe /scannow
    - DISM commands
    - Refresh the system (backup your data first)
    - Reset the system (backup your data first

    Here's the stuff to get started with that:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
      My System SpecsSystem Spec

  9. #9


    Posts : 5
    Windows 8.1 Pro


    Quote Originally Posted by usasma View Post
    That's why I asked - just because Verifier is enabled doesn't mean it's going to give results.
    In most cases, this means that a 3rd party driver isn't to blame - so it must be either hardware or Windows.

    After double checking the Verifier settings again, let it run for another 24 hours "just in case"
    If it doesn't crash after that, then it's probably not the 3rd party drivers.
    I deleted the Verifier settings I had created. I had one random crash with an error that I haven't seen before, and then I turned Verifier back on and ran it for over 24 hours. I played a few video games and watched YouTube a lot while driver verification was running hoping to cause a crash, but my computer never crashed while Verifier was running. I'm uploading the crash that happened in between each Verifier session.

    EDIT: please make sure that you've updated the Intel stuff to the latest, Win8.1 version. I noted that the Intel Management Engine and the Intel Smart Connect drivers date from before Win8.1 came out. Don't worry about intelppm.sys - you get it from Windows Update.
    Done

    Try these free diagnostics: Hardware Diagnostics
    Let us know the results and we'll see if that tells us anything.

    Another option is the typical Windows troubleshooting tools:
    - sfc.exe /scannow
    - DISM commands
    - Refresh the system (backup your data first)
    - Reset the system (backup your data first

    Here's the stuff to get started with that:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
    I tried three different online malware scanners and came back clean each time. I also ran sfc.exe /scannow and the DISM commands. No issues with either of these tests. I have not run a Refresh or Reset yet at this time.

    I've also deleted the Verifier settings again. I'm going to see if I continue to get crashes now that it's not running.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It's looking more and more like a hardware problem to me (could also be BIOS/UEFI)

    Check to see if there's a BIOS/UEFI update available for your system. Please check at the manufacturer's website to see if there are any BIOS/UEFI updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Apr 24 00:22:55.273 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042414-10046-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:16:20.949
    Probably caused by :ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
    BugCheck 1, {7ff82574aeea, 0, ffff, ffffd00045206b80}
    BugCheck Info: APC_INDEX_MISMATCH (1)
    Arguments: 
    Arg1: 00007ff82574aeea, Address of system call function or worker routine
    Arg2: 0000000000000000, Thread->ApcStateIndex
    Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
    Arg4: ffffd00045206b80, Call type (0 - system call, 1 - worker routine)
    BUGCHECK_STR:  0x1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Agent.exe
    FAILURE_BUCKET_ID: 0x1_SysCallNum_35_nt!KiSystemServiceExit
    CPUID:        "Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz"
    MaxSpeed:     3100
    CurrentSpeed: 3100
      BIOS Version                  V2.12
      BIOS Release Date             11/01/2013
      Manufacturer                  MSI
      Product Name                  MS-7758
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Apr 24 00:22:55.273 2014 (UTC - 4:00)**************************
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    RTKVHD64.sys                Tue Nov  5 06:39:41 2013 (5278D8FD)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    point64.sys                 Thu Dec 12 08:16:17 2013 (52A9B721)
    dc3d.sys                    Thu Dec 12 08:16:35 2013 (52A9B733)
    Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
    nvvad64v.sys                Fri Mar 21 13:42:58 2014 (532C7A22)
    nvlddmkm.sys                Wed Mar 26 17:42:33 2014 (533349C9)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=dc3d.sys
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

BSOD when watching videos, started out of nowhere
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