Windows 8 and 8.1 Forums


Random BSOD MEMORY_MANAGEMENT and KMODE_EXCEPTION

  1. #1


    Posts : 33
    Windows 8.1 Pro

    Random BSOD MEMORY_MANAGEMENT and KMODE_EXCEPTION


    Hello, I have a problem with a Laptop of a friend it's a Toshiba Satellite L40-12K, With Windows 8.1 Update 1 installed on it, I managed to install all the drivers for the Laptop but the problem is that I have random BSOD's appearing, I have uploaded the .dmp files if someone could take a look at it. I already ran Memtest 86+ (Picture attached)

    Thanks in advance ,
    GianniDPC

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    Because there are only dumpfiles in your zipfile is difficult to analyse.

    But one of your dumpfiles is a BugCheck 1A is MEMORY_MANAGEMENT (1a) with parameter
    0x31 The image relocation fix-up table or code stream has been corrupted. This is probably a hardware error.

    Your BIOS Release Date is from 06/02/2007 this far for the release date of windows 8 , please update to the latest windows8/8.1 compatible BIOS if avaliable.
    Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is avery unforgiving process - and one mistake can physically damage your motherboard.
    Your memory shows 0 mhz speed in the analyse, i found that you have probably DDR2 RAM (667 MHz) in your Toshiba Satellite L40 -12K. Check your bios for the right settings.

    Memory Error Info Handle [Not Provided]
    Total Width 64 bits
    Data Width 64 bits
    Size 1024MB
    Form Factor 09h - DIMM
    Device Set [None]
    Device Locator DIMM0
    Bank Locator BANK0
    Memory Type 0fh - SDRAM
    Type Detail 0080h - Synchronous
    Speed 0MHz
    Manufacturer Manufacturer0
    The other dumpfile is a BugCheck 1E KMODE_EXCEPTION_NOT_HANDLED (1e),blames NETIO.sys.
    Driver Description: Network I/O Subsystem
    When aWindows/system driver like Netio.sys is blamed when experiencing a BSOD
    it's most likely not the problem. Most of the time further analysis is needed to determine the actual cause.


    Faulty device driver or system service. In addition, a faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error, (source BSODindex John Carrona)
    .

    Please update all your network related drivers, LAN/wireless/bluetooth etc to the latest windows 8.1 compatible versions, because many windows 8 drivers are not working properly on windows 8.1

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
    Note: first check the support/driver downloadsite of your OEM model or system for the latest windows 8.1 drivers.
    Drivers & Software Support | Toshiba



    AGRSM 8be6a000 8bf85a20 Tue Jul 21 20:18:56 2009 (4a660690) 0011d049 AGRSM.sys
    Driver Description: Agere SoftModem Driver
    Driver Update Site: Agere sold to LSI

    Support Downloads Redirect

    Rtnicxp 8ad41000 8ad50000 Thu Jul 23 16:02:57 2009 (4a686d91) 0001a62f Rtnicxp.sys
    Driver Description: Realtek 10/100/1000 NDIS 5.1 Driver - Ethernet
    Driver Update Site: Realtek


    igdkmd32 8b030000 8b53a000 Fri Mar 23 05:29:54 2012 (4f6bfc42) 004a4a1c igdkmd.sys
    Driver Description: Intel Graphics driver
    Driver Update Site: http://downloadcenter.intel.com/Default.aspx


    athwn 8aa06000 8acb6000 Mon Apr 01 07:33:05 2013 (51591c11) 002ac13d athwn.sys
    Driver Description: Atheros Wireless LAN Driver
    Driver Update Site: ATHEROS drivers for Microsoft Windows (Atheros?????)

    If the problems persists.
    Please couldyou post your dumpfiles according to these instructions here https://www.eightforums.com/bsod-crashes-debugging/10685-blue-screen-death-bsod-posting-instructions.html .
    Please use option one and use Grab all.


    Note:
    Due to the age of the system, it's possible that it's not compatible with Windows 8.1- you may have to consider moving back to Windows 8 or even Win7 in order to get acceptable performance.

      My System SpecsSystem Spec

  3. #3


    Posts : 33
    Windows 8.1 Pro


    Quote Originally Posted by lifetec View Post
    Because there are only dumpfiles in your zipfile is difficult to analyse.

    But one of your dumpfiles is a BugCheck 1A is MEMORY_MANAGEMENT (1a) with parameter
    0x31 The image relocation fix-up table or code stream has been corrupted. This is probably a hardware error.

    Your BIOS Release Date is from 06/02/2007 this far for the release date of windows 8 , please update to the latest windows8/8.1 compatible BIOS if avaliable.
    Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is avery unforgiving process - and one mistake can physically damage your motherboard.
    Your memory shows 0 mhz speed in the analyse, i found that you have probably DDR2 RAM (667 MHz) in your Toshiba Satellite L40 -12K. Check your bios for the right settings.

    Memory Error Info Handle [Not Provided]
    Total Width 64 bits
    Data Width 64 bits
    Size 1024MB
    Form Factor 09h - DIMM
    Device Set [None]
    Device Locator DIMM0
    Bank Locator BANK0
    Memory Type 0fh - SDRAM
    Type Detail 0080h - Synchronous
    Speed 0MHz
    Manufacturer Manufacturer0
    The other dumpfile is a BugCheck 1E KMODE_EXCEPTION_NOT_HANDLED (1e),blames NETIO.sys.
    Driver Description: Network I/O Subsystem
    When aWindows/system driver like Netio.sys is blamed when experiencing a BSOD
    it's most likely not the problem. Most of the time further analysis is needed to determine the actual cause.


    Faulty device driver or system service. In addition, a faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error, (source BSODindex John Carrona)
    .

    Please update all your network related drivers, LAN/wireless/bluetooth etc to the latest windows 8.1 compatible versions, because many windows 8 drivers are not working properly on windows 8.1

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
    Note: first check the support/driver downloadsite of your OEM model or system for the latest windows 8.1 drivers.
    Drivers & Software Support | Toshiba



    AGRSM 8be6a000 8bf85a20 Tue Jul 21 20:18:56 2009 (4a660690) 0011d049 AGRSM.sys
    Driver Description: Agere SoftModem Driver
    Driver Update Site: Agere sold to LSI

    Support Downloads Redirect

    Rtnicxp 8ad41000 8ad50000 Thu Jul 23 16:02:57 2009 (4a686d91) 0001a62f Rtnicxp.sys
    Driver Description: Realtek 10/100/1000 NDIS 5.1 Driver - Ethernet
    Driver Update Site: Realtek


    igdkmd32 8b030000 8b53a000 Fri Mar 23 05:29:54 2012 (4f6bfc42) 004a4a1c igdkmd.sys
    Driver Description: Intel Graphics driver
    Driver Update Site: http://downloadcenter.intel.com/Default.aspx


    athwn 8aa06000 8acb6000 Mon Apr 01 07:33:05 2013 (51591c11) 002ac13d athwn.sys
    Driver Description: Atheros Wireless LAN Driver
    Driver Update Site: ATHEROS drivers for Microsoft Windows (Atheros?????)

    If the problems persists.
    Please couldyou post your dumpfiles according to these instructions here https://www.eightforums.com/bsod-crashes-debugging/10685-blue-screen-death-bsod-posting-instructions.html .
    Please use option one and use Grab all.


    Note:
    Due to the age of the system, it's possible that it's not compatible with Windows 8.1- you may have to consider moving back to Windows 8 or even Win7 in order to get acceptable performance.

    I performed a bios update a few days ago, And somehow everything seems to be stable now!, Thanks for your help lifetec
      My System SpecsSystem Spec

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