Windows 8 and 8.1 Forums


BSOD playing Hearthstone (Win 8.1)

  1. #1


    Posts : 2
    Windows 8.1

    BSOD playing Hearthstone (Win 8.1)


    Hi all,

    To start - I've attached the requested logs, as mentioned in the instructional posts relating to BSODs.

    Some background to what happens:

    - I open Hearthstone (through a Battle.net launcher)
    - At random points in the game, I get a BSOD with either a BAD_POOL_HEADER or DPC_WATCHDOG_VIOLATION

    What I've done:

    - Checked on the Sony VAIO Update Center for any updates
    - Run a Windows Update to ensure I have the latest patches
    - Checked the Intel Website for any updated drivers

    Worth noting:

    - The wireless card drivers are higher than the version stated through VAIOUpdate (I don't know how I managed to do this). However, when I run the VAIOUpdate to set this to the right version, it fails to install. Should I rollback to the version listed in VAIOUpdate?


    If you need anything else, please do let me know.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    My hunch is that this is an incompatibility with a network related driver. Try updating all wired/wireless/antivirus programs.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ctxusbm.sys Mon Sep 7 14:09:28 2009 (4AA54C58)
    Citrix ICA Client USB Monitor Driver
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.



    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Apr 20 20:09:52.604 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042114-4515-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 11:20:39.328
    Probably caused by :ntkrnlmp.exe ( nt!ExFreePoolWithTag+a13 )
    BugCheck 19, {d, ffffd00182679290, ffffe0005197f801, 4565f58fa03c7f1}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffd00182679290
    Arg3: ffffe0005197f801
    Arg4: 04565f58fa03c7f1
    BUGCHECK_STR:  0x19_d
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x19_d_nt!ExFreePoolWithTag
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 20 08:48:49.589 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042014-4125-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:17:38.312
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f67c )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  networx.exe
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 20 08:30:32.808 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042014-3953-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:54:04.531
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f67c )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  networx.exe
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 20 04:01:04.102 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042014-4312-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:31:32.826
    *** ERROR: Module load completed but symbols could not be loaded for nsiproxy.sys
    Probably caused by :NETIO.SYS ( NETIO!NsiEnumerateObjectsAllParametersEx+4fa )
    BugCheck 19, {d, ffffd001a5642290, fffff801c15bd770, c7b53db26fc5ede0}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffd001a5642290
    Arg3: fffff801c15bd770
    Arg4: c7b53db26fc5ede0
    BUGCHECK_STR:  0x19_d
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x19_d_NETIO!NsiEnumerateObjectsAllParametersEx
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 19 08:59:08.745 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041914-4390-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:07:09.469
    *** ERROR: Module load completed but symbols could not be loaded for nsiproxy.sys
    Probably caused by :NETIO.SYS ( NETIO!NsiEnumerateObjectsAllParametersEx+4fa )
    BugCheck 19, {d, ffffd00021aac290, 0, c66e68f5d2bbe9b6}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffd00021aac290
    Arg3: 0000000000000000
    Arg4: c66e68f5d2bbe9b6
    BUGCHECK_STR:  0x19_d
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x19_d_NETIO!NsiEnumerateObjectsAllParametersEx
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 19 07:51:17.650 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041914-3781-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:56:44.375
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f67c )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  networx.exe
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 19 06:54:08.430 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041914-4093-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 3:50:17.360
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f67c )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  networx.exe
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Apr 19 03:03:18.027 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041914-3828-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:08:56.750
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f67c )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  networx.exe
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Apr 18 02:14:35.605 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041814-4203-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:04:11.328
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f67c )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  networx.exe
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr 17 09:06:45.463 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041714-3953-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:28:09.187
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f67c )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  networx.exe
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr 17 07:38:09.182 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041714-4187-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:04:56.905
    Probably caused by :win32k.sys ( win32k!DirectComposition::CBatchSharedMemoryPool::UnmapUserModeView+25 )
    BugCheck 19, {d, ffffd0002379c290, 0, 944a051fe68a15a8}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffd0002379c290
    Arg3: 0000000000000000
    Arg4: 944a051fe68a15a8
    BUGCHECK_STR:  0x19_d
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x19_d_win32k!DirectComposition::CBatchSharedMemoryPool::UnmapUserModeView
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr 17 06:32:46.915 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041714-4125-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 12:39:55.638
    Probably caused by :ntkrnlmp.exe ( nt!ExFreePoolWithTag+a13 )
    BugCheck 19, {d, ffffd00022929290, ffffe001412cfb80, 82da924b188bf2be}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffd00022929290
    Arg3: ffffe001412cfb80
    Arg4: 82da924b188bf2be
    BUGCHECK_STR:  0x19_d
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0x19_d_nt!ExFreePoolWithTag
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr 16 17:52:10.011 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041714-4406-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 7:38:51.734
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f67c )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  networx.exe
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr 16 10:12:51.465 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041714-4296-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:32:50.188
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2f67c )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  networx.exe
    FAILURE_BUCKET_ID: 0x133_ISR_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr 16 08:35:45.996 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041614-4140-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:2 days 3:42:23.718
    Probably caused by :win32k.sys ( win32k!xxxDesktopThreadWaiter+116 )
    BugCheck 19, {d, ffffd000233f0290, ffffe00100000000, 52dd08a4807bb8b0}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffd000233f0290
    Arg3: ffffe00100000000
    Arg4: 52dd08a4807bb8b0
    BUGCHECK_STR:  0x19_d
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x19_d_win32k!xxxDesktopThreadWaiter
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 13 15:18:37.295 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041414-4781-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 9:28:48.640
    Probably caused by :ntkrnlmp.exe ( nt!ExFreePoolWithTag+a13 )
    BugCheck 19, {d, ffffd00022574290, fffff8019555f770, c60cd9db0c375e9}
    BugCheck Info: BAD_POOL_HEADER (19)
    Arguments: 
    Arg1: 000000000000000d, 
    Arg2: ffffd00022574290
    Arg3: fffff8019555f770
    Arg4: 0c60cd9db0c375e9
    BUGCHECK_STR:  0x19_d
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x19_d_nt!ExFreePoolWithTag
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1800
      BIOS Version                  R1043V7
      BIOS Release Date             11/21/2013
      Manufacturer                  Sony Corporation
      Product Name                  SVP13219PGB
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Apr 20 20:09:52.604 2014 (UTC - 4:00)**************************
    ctxusbm.sys                 Mon Sep  7 14:09:28 2009 (4AA54C58)
    SFEP.sys                    Mon Jun 18 04:11:46 2012 (4FDEE2C2)
    ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
    usb3Hub.sys                 Mon Feb 18 05:51:17 2013 (512207A5)
    mbam.sys                    Thu Feb 28 15:33:07 2013 (512FBF03)
    INETMON.sys                 Wed Mar 13 17:11:58 2013 (5140EB9E)
    RTKVHD64.sys                Tue Apr 30 09:07:13 2013 (517FC201)
    IntcDAud.sys                Wed May 22 10:52:52 2013 (519CDBC4)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    ikbevent.sys                Tue Aug  6 19:41:35 2013 (520189AF)
    imsevent.sys                Tue Aug  6 19:45:57 2013 (52018AB5)
    SynTP.sys                   Tue Aug 13 22:53:25 2013 (520AF125)
    Smb_driver_Intel.sys        Tue Aug 13 22:55:42 2013 (520AF1AE)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    igdkmd64.sys                Mon Sep  9 13:27:52 2013 (522E0518)
    IntelPcc.sys                Fri Oct  4 22:55:54 2013 (524F7FBA)
    btmaux.sys                  Wed Nov  6 23:24:38 2013 (527B1606)
    networx.sys                 Tue Nov 19 12:06:31 2013 (528B9A97)
    btmhsf.sys                  Tue Dec 10 15:20:57 2013 (52A777A9)
    NETwbw02.sys                Tue Feb 18 11:57:40 2014 (53039104)
    Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
    ibtusb.sys                  Fri Mar 21 18:34:00 2014 (532CBE58)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 20 04:01:04.102 2014 (UTC - 4:00)**************************
    btmaux.sys                  Tue Apr 23 07:28:02 2013 (51767042)
    btmhsf.sys                  Mon Aug 19 04:21:07 2013 (5211D573)
    ibtusb.sys                  Thu Aug 29 15:37:45 2013 (521FA309)
    NETwbw02.sys                Tue Jan 28 13:59:26 2014 (52E7FE0E)
    
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
    http://www.carrona.org/drivers/driver.php?id=SFEP.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    INETMON.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    IntelPcc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=networx.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ibtusb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    ibtusb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    I updated the Citrix ICA Client drivers and updated wireless drivers, now everything is working! (Had the game open for 5hours straight, no crash)

    Thank you very much!
      My System SpecsSystem Spec

BSOD playing Hearthstone (Win 8.1)
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