New PC BSOD, Google Chrome and Steam

california · Apr 18, 2014

Hello I purchased a new computer in the last few days, pre-installed Windows 8. I was having the odd error message where Chrome would stop working and reload. Or sometimes an error message saying my computer would restart. They are different messages:

Memory Management
IRQL_NOT_LESS_OR_EQUAL
Special Pool Detected Memory Corrupt

I downloaded all updates for Windows 8, then updated to 8.1 and downloaded all but one update available (Bing Desktop). I am still getting these BSOD. Sometimes in Chrome, sometimes in Steam, and sometimes randomly

I've run the Memory diagnostic tool in Windows, and it found no errors. I've attached the SF Diagnostics folder which was created. Please help me.

Thanks

usasma · Apr 20, 2014

Only 17 Windows Updates installed. Most systems have 56 to 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all). This is only an average, so the actual number doesn't matter - it's the visit to the Windows Update page that counts.

You have a 802.11n USB Wireless LAN Card:

I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win8/8.1 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

Please update your wireless solution driver for the wireless USB device to the latest, Win8.1 compatible version

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Just in case this is a hardware problem, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Fri Apr 18 08:56:26.291 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\041814-26015-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:29:36.059[/B]
Probably caused by :[B]memory_corruption ( nt!MiCheckSpecialPoolSlop+a1 )[/B]
BugCheck [B]C1, {ffffcf818036ae50, ffffcf818036acc1, 301a8, 23}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000C1"]SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (c1)[/URL]
Arguments: 
Arg1: ffffcf818036ae50, address trying to free
Arg2: ffffcf818036acc1, address where bits are corrupted
Arg3: 00000000000301a8, (reserved)
Arg4: 0000000000000023, caller is freeing an address where nearby bytes within the same page have been corrupted
BUGCHECK_STR:  0xC1_23
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0xC1_23_VRF_nt!MiCheckSpecialPoolSlop[/B]
CPUID:        "Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  4.6.5
  BIOS Release Date             10/11/2013
  Manufacturer                  ECS
  Product Name                  Advent DT3411
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Apr 18 08:08:46.564 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\041814-29781-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:09:57.346[/B]
Probably caused by :[B]CI.dll ( CI!I_ReloadCatalogs+132 )[/B]
BugCheck [B]1A, {3800, fffff6e7c04b5ce0, 4f8096a14000af00, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001A"]MEMORY_MANAGEMENT (1a)[/URL]
Arguments: 
Arg1: 0000000000003800, The subtype of the bugcheck.
Arg2: fffff6e7c04b5ce0
Arg3: 4f8096a14000af00
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_3800
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1a_3800_VRF_CI!I_ReloadCatalogs[/B]
CPUID:        "Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3392[/B]
  BIOS Version                  4.6.5
  BIOS Release Date             10/11/2013
  Manufacturer                  ECS
  Product Name                  Advent DT3411
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Fri Apr 18 08:56:26.291 2014 (UTC - 4:00)**************************
scmndisp.sys                Mon May 28 03:51:48 2012 (4FC32E94)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
RTKVHD64.sys                Tue Apr  9 12:57:27 2013 (51644877)
AtihdW86.sys                Tue Apr 23 06:56:48 2013 (517668F0)
netr28ux.sys                Thu Apr 25 22:33:43 2013 (5179E787)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
atikmpag.sys                Fri Dec  6 15:21:45 2013 (52A231D9)
atikmdag.sys                Fri Dec  6 16:19:43 2013 (52A23F6F)
Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
[/FONT]

New PC BSOD, Google Chrome and Steam

california

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One