System Thread Exception Not Handled. Was watching youtube.

DominicB

New Member
Messages
19
This was the error of my blue screen. I could not take a photo of the affected .sys file in time so I'm hoping you can read my dump files to find out. I was watching youtube when it happened. Haven't experienced a blue screen in approx. 12 months.

Please let me know if I can supply any additional information.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    i7 4770
    Motherboard
    Z87 Pro4
    Memory
    16GB
    Graphics Card(s)
    7950
Not sure on the rules but thought I'd bump after 24 hours.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    i7 4770
    Motherboard
    Z87 Pro4
    Memory
    16GB
    Graphics Card(s)
    7950
It happened again... Not sure what is going on. Once again I had just clicked on a youtube video.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    i7 4770
    Motherboard
    Z87 Pro4
    Memory
    16GB
    Graphics Card(s)
    7950
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!
Bumping your topic moves it down in the queue - and makes it look like it's being worked, thereby delaying a response.

You have 6 hard drives. What is the make/model/wattage and age of your Power Supply?

Please replace your video drivers:
- download a fresh copy of the latest, Win8.1 compatible drivers
- uninstall the current video drivers
- install the freshly downloaded drivers
- monitor for further BSOD's

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

WPRO_41_2001.sys Mon Nov 7 16:04:48 2011 (4EB847F0)
CACE Technologies WinPcap Packet Driver
http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Apr 20 06:36:43.534 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042014-8625-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 6:29:08.189[/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+c483b )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff8002317283b, ffffd000b3350128, ffffd000b334f930}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8002317283b, The address that the exception occurred at
Arg3: ffffd000b3350128, Exception Record Address
Arg4: ffffd000b334f930, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_atikmdag+c483b[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3399[/B]
  BIOS Version                  P1.70
  BIOS Release Date             07/04/2013
  Manufacturer                  To Be Filled By O.E.M.
  Product Name                  To Be Filled By O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Apr 18 03:39:35.863 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\041814-8562-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 4:18:29.517[/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+c483b )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff800020f783b, ffffd00020c5e128, ffffd00020c5d930}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800020f783b, The address that the exception occurred at
Arg3: ffffd00020c5e128, Exception Record Address
Arg4: ffffd00020c5d930, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_atikmdag+c483b[/B]
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3399[/B]
  BIOS Version                  P1.70
  BIOS Release Date             07/04/2013
  Manufacturer                  To Be Filled By O.E.M.
  Product Name                  To Be Filled By O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Apr 20 06:36:43.534 2014 (UTC - 4:00)**************************
[COLOR=RED][B]WPRO_41_2001.sys            Mon Nov  7 16:04:48 2011 (4EB847F0)[/B][/COLOR]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
cmudaxp.sys                 Wed Aug 15 06:40:07 2012 (502B7C87)
ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
imsevent.sys                Tue Jan  8 14:33:33 2013 (50EC748D)
ikbevent.sys                Tue Jan  8 14:34:06 2013 (50EC74AE)
ksaud.sys                   Thu Jan 24 23:22:43 2013 (51020893)
e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
iaStorA.sys                 Mon Apr 22 15:38:05 2013 (5175919D)
dump_iaStorA.sys            Mon Apr 22 15:38:05 2013 (5175919D)
RTKVHD64.sys                Tue Jul 30 08:06:46 2013 (51F7AC56)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
SteelBus64.sys              Wed Oct 30 12:15:33 2013 (527130A5)
Hamdrv.sys                  Fri Nov 29 10:19:53 2013 (5298B099)
AMDACPKSL.SYS               Thu Dec 19 22:16:21 2013 (52B3B685)
AtihdWB6.sys                Thu Dec 19 22:16:38 2013 (52B3B696)
atikmpag.sys                Fri Jan 31 14:28:51 2014 (52EBF973)
atikmdag.sys                Fri Jan 31 15:24:44 2014 (52EC068C)
avgtpx64.sys                Tue Mar  4 07:14:14 2014 (5315C396)
Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
[/font]
http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=imsevent.sys
http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
http://www.carrona.org/drivers/driver.php?id=ksaud.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=SteelBus64.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I asked how old the power supply is to see if it could have lost some power as it aged.
I have to wonder if 650 watts is enough to power a system with 6 hard drives and other unknown accessories.
The "test" for this is to disconnect as many hard drives as you can - along with as many other devices as you can - and then see if it decreases the frequency of the BSOD's.

But, I'd wait to do this until we see if the BSOD's have stopped - as it's a lot of work for uncertain results.

Did you uninstall the previous AMD drivers before installing the latest?
This is because, sometimes, the installer may not replace the older files with newer ones if they're not seen as needing updates - but they may be corrupted.

If you get further BSOD's, please zip up the contents of C:\Windows\Minidump and upload it with your next post. You may have to copy them to your Desktop in order to zip them up.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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