Windows 8 and 8.1 Forums

BSOD -video tdr failure nvlddmkm.sys Windows 8

  1. #1

    Posts : 3
    Windows 8

    BSOD -video tdr failure nvlddmkm.sys Windows 8

    Hello People

    So i'm having a problem , while i play league of legends sometimes, appears a bsod saying, video_tdr_failure (nvlddmkm.sys), months ago i solved it ( i dont know how ) , and yesterday i formated my laptop and this appears again. I play crossfire too and i play it fine

    Thinks I already Tried.

    - Install the drivers ( Is not the drivers )
    - Format Again

    ps: SF diagnostic file is in attachment
    ps2: Sorry for my bad english.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Is there any reason that you have not updated to Win8.1 yet? I ask to see if you are having problems with it.

    Only 45 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    This device is disabled in Device Manager. Is this deliberate? If so, why?
    Bluetooth USB Module USB\VID_0489&PID_E04E\6&2DD24A3D&0&1 This device is disabled.
    - download a fresh set of the latest, Win8 compatible drivers for this device
    - enable the device
    - install the drivers
    If you'd like, feel free to disable it again.

    Lot's of Live Kernel Events in the WER section of MSINFO32
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
    Overheating can cause the Live Kernel Events (among other things)
    Also, please ensure that you place the laptop on a hard surface when using it - and, if possible, use a cooling pad when playing games. Get a can of canned air and use it to blow out all the vents on the laptop (DO NOT use an air compressor or a vacuum as they can damage the system).

    As you are aware, this is a video error. Here are some steps to follow to troubleshoot this particular error: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    k57nd60a.sys Wed Oct 19 16:17:36 2011 (4E9F3060)
    Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver

    The following is for informational purposes only.
    **************************Wed Apr  9 18:11:46.257 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040914-22562-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
    System Uptime:0 days 1:40:11.968
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+9bbe2c )
    BugCheck 116, {fffffa8006e80010, fffff8801a02be2c, ffffffffc000009a, 4}
    BugCheck Info: VIDEO_TDR_FAILURE (116)
    Arg1: fffffa8006e80010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8801a02be2c, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  V2.21
      BIOS Release Date             12/16/2013
      Manufacturer                  Acer
      Product Name                  Aspire E1-571G
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Wed Apr  9 18:11:46.257 2014 (UTC - 4:00)**************************
    k57nd60a.sys                Wed Oct 19 16:17:36 2011 (4E9F3060)
    ccSetx64.sys                Fri May 25 15:34:57 2012 (4FBFDEE1)
    RTKVHD64.sys                Tue Jun 12 06:02:32 2012 (4FD713B8)
    bScsiMSa.sys                Mon Jun 18 19:20:36 2012 (4FDFB7C4)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    b57xdmp.sys                 Mon Aug 13 13:59:00 2012 (50294064)
    b57xdbd.sys                 Mon Aug 13 13:59:16 2012 (50294074)
    bScsiSDa.sys                Tue Aug 14 14:15:16 2012 (502A95B4)
    iaStorA.sys                 Thu Aug 16 16:32:56 2012 (502D58F8)
    dump_iaStorA.sys            Thu Aug 16 16:32:56 2012 (502D58F8)
    aPs2Kb2Hid.sys              Wed Aug 29 23:40:57 2012 (503EE0C9)
    igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    ETD.sys                     Tue Nov 20 02:25:48 2012 (50AB307C)
    btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
    athw8x.sys                  Mon Jan 21 05:56:10 2013 (50FD1ECA)
    nvpciflt.sys                Tue Mar  4 05:58:52 2014 (5315B1EC)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    aPs2Kb2Hid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8

    Hi usasma, i updated to 8.1 a long time ago, and i had bsods too so i formated the laptop to the 8 again.

    In the attachment is the Admin Events, that you asked.

    Thanks !
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    No patterns seen in the Events log file.
    Keep up with the temperature monitoring and the video troubleshooting.
    As time allows, also try these free hardware diagnostics: Hardware Diagnostics
    (the lack of patterns is sometimes a symptom of a hardware problem)
      My System SpecsSystem Spec

  5. #5

    Posts : 3
    Windows 8

    Hi again

    I think i solved it. This is what i did.

    1บ - I went to the Laptop website (Acer | explore beyond limits)
    2บ - I search for the drivers that my laptop needed ( Graphic Card Drivers )
    3บ - With Display Driver Unistaller (Display Driver Uninstaller Download version 12.6.2) i desinstalled the previous drivers that was installed in my laptop in SAFE MODE
    4บ - I Installed the drivers that i downloaded
    5บ - Cleaned up the regist errors with ccleaner
    6บ - I installed the drivers that i needed and was outdated.

    hope it helped

    PS: Sorry for my bad english and Thanks for the helps.
      My System SpecsSystem Spec

BSOD -video tdr failure nvlddmkm.sys Windows 8
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