Windows 8 and 8.1 Forums


3 different BSODs when system waking from sleep/hibernate

  1. #1


    Posts : 3
    Win 8.1

    3 different BSODs when system waking from sleep/hibernate


    Hello, i've been having 3 different BSODs the last while. SYSTEM_SERVICE_EXCEPTION, KERNEL_DATA_INPAGE_ERROR, and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. The bug check codes are 0x1000007e or 0x0000003b for the system_service_exception.

    My laptop is running windows 8.1, it is an Asus G46vw. I've updated my video drivers, both intel and nvidia. I've updated other drivers that i can find updates for. I've run memtest 86+ 5.01 on both sticks of ram individually, and they both pass multiple passes. I've also updated my Intel SSD to the newest firmware.

    The crashes happen when the computer is waking up from both sleep and hibernate. They have been more frequent lately (4 crashes the last 9 days), and i'm quite frustrated. I've attached the files from sf diagnostic tool.

    Thank you very much for taking the time to read this and help, i greatly appreciate it!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please ensure that you have ALL available Windows Updates

    These devices have problems in Device Manager:\
    LogMeIn Hamachi Virtual Ethernet Adapter ROOT\NET\0001 This device is disabled.

    Bluetooth Device (Personal Area Network) BTH\MS_BTHPAN\7&7E0B819&0&2 This device is disabled.

    IWD Bus Enumerator ROOT\SYSTEM\0001 39
    If not using LogMeIn, please uninstall it.
    For the Bluetooth device, please enable it and then update it's drivers. If you'd like, feel free to disable it again after the update
    For the IWD Bus Enumerator, if there are 2 listed in Device Manager - uninstall the one with the exclamation point. (you may have to select View Hidden Devices to see this). Another person has suggested updating the WiDi drivers as a possible fix.

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    The memory dumps blame nvhda64v.sys - an nVidia High Definition Audio driver
    This should have been updated when you updated the other drivers, but I don't see any evidence of this (the HiDef driver, not the video driver update). I suggest trying:
    - download a fresh copy of the latest nVidia drivers
    - uninstall the current nVidia drivers
    - install the freshly downloaded drivers-
    - monitor for further BSOD's

    Another possibility is a conflict with another audio device (you also have a Realtek audio device and a Bluetooth audio device). I'd suggest disabling all but one of these in order to see if it helps.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Please Uninstall this one:
    lmimirr.sys Tue Apr 10 18:32:45 2007 (461C108D)
    RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys

    Please Uninstall this one:
    teamviewervpn.sys Thu Dec 13 04:22:09 2007 (4760F9C1)
    TeamViewerVPN Network Adapter
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys

    Please Uninstall this one:
    LMIRfsDriver.sys Mon Jul 14 12:26:56 2008 (487B7E50)
    RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys

    Please DO NOT uninstall this one - only update it (if available):
    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    Update or uninstall:
    WmXlCore.sys Tue Apr 27 16:09:26 2010 (4BD74476)
    Logitech WingMan Translation Driver
    http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys

    Update or uninstall:
    WmBEnum.sys Tue Apr 27 16:10:19 2010 (4BD744AB)
    Logitech WingMan Virtual Bus Enumerator Driver
    http://www.carrona.org/drivers/driver.php?id=WmBEnum.sys

    Update or uninstall:
    Ext2Fsd.SYS Fri Jul 8 13:08:38 2011 (4E173996)
    ext2 file system driver
    http://www.carrona.org/drivers/driver.php?id=Ext2Fsd.SYS

    Please Uninstall this one:
    SASKUTIL64.SYS Tue Jul 12 17:00:01 2011 (4E1CB5D1)
    SUPERAntiSpyware
    http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS

    Please Uninstall this one:
    SASDIFSV64.SYS Thu Jul 21 19:03:00 2011 (4E28B024)
    SUPERAntiSpyware
    http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS

    Please DO NOT uninstall this one - only update it (if available):
    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

    Update or uninstall:
    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Apr  9 02:55:47.558 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040914-17937-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:5 days 23:31:51.325
    *** WARNING: Unable to verify timestamp for nvhda64v.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvhda64v.sys
    Probably caused by :nvhda64v.sys ( nvhda64v+2ec02 )
    BugCheck 3B, {c0000005, 0, ffffd0002380cb60, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000000000000, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002380cb60, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  audiodg.exe
    FAILURE_BUCKET_ID: 0x3B_nvhda64v+2ec02
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  G46VW.209
      BIOS Release Date             11/28/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  G46VW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr  2 03:22:41.005 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040214-35703-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 16:34:17.773
    *** WARNING: Unable to verify timestamp for nvhda64v.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvhda64v.sys
    Probably caused by :nvhda64v.sys ( nvhda64v+2ec02 )
    BugCheck 3B, {c0000005, 0, ffffd00023b5cb60, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 0000000000000000, Address of the instruction which caused the bugcheck
    Arg3: ffffd00023b5cb60, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  audiodg.exe
    FAILURE_BUCKET_ID: 0x3B_nvhda64v+2ec02
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  G46VW.209
      BIOS Release Date             11/28/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  G46VW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr  1 10:20:20.400 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040114-35593-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 4:29:30.167
    *** ERROR: Module load completed but symbols could not be loaded for ksthunk.sys
    Probably caused by :portcls.sys ( portcls!PcRegisterSubdevice+29dc )
    BugCheck 7A, {4, 0, ffffe00003dee010, fffff8000369020c}
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
    Arguments: 
    Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
    Arg2: 0000000000000000, error status (normally i/o status code)
    Arg3: ffffe00003dee010, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff8000369020c, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    BUGCHECK_STR:  0x7a_0
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7a_0_portcls!PcRegisterSubdevice
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  G46VW.209
      BIOS Release Date             11/28/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  G46VW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr  1 03:45:37.556 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040114-45140-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:12 days 0:26:02.408
    *** WARNING: Unable to verify timestamp for nvhda64v.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvhda64v.sys
    Probably caused by :nvhda64v.sys ( nvhda64v+2ec02 )
    BugCheck 3B, {c0000005, d5b00030000, ffffd00037e77b60, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: 00000d5b00030000, Address of the instruction which caused the bugcheck
    Arg3: ffffd00037e77b60, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  audiodg.exe
    FAILURE_BUCKET_ID: 0x3B_nvhda64v+2ec02
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  G46VW.209
      BIOS Release Date             11/28/2012
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  G46VW
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Apr  9 02:55:47.558 2014 (UTC - 4:00)**************************
    lmimirr.sys                 Tue Apr 10 18:32:45 2007 (461C108D)
    teamviewervpn.sys           Thu Dec 13 04:22:09 2007 (4760F9C1)
    LMIRfsDriver.sys            Mon Jul 14 12:26:56 2008 (487B7E50)
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    WmXlCore.sys                Tue Apr 27 16:09:26 2010 (4BD74476)
    WmBEnum.sys                 Tue Apr 27 16:10:19 2010 (4BD744AB)
    Ext2Fsd.SYS                 Fri Jul  8 13:08:38 2011 (4E173996)
    SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
    SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    btwl2cap.sys                Thu Jul 26 11:14:41 2012 (50115EE1)
    ETD.sys                     Sun Jul 29 05:19:57 2012 (5015003D)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    busenum.sys                 Fri Aug  3 05:39:13 2012 (501B9C41)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    RTKVHD64.sys                Tue Oct 30 05:51:36 2012 (508FA328)
    btwavdt.sys                 Wed Dec  5 15:05:26 2012 (50BFA906)
    btwrchid.sys                Wed Dec  5 15:06:20 2012 (50BFA93C)
    btwaudio.sys                Wed Dec 12 11:42:14 2012 (50C8B3E6)
    RaInfo.sys                  Fri Jan 11 07:19:28 2013 (50F00350)
    sscbfs3.sys                 Wed Jan 30 16:11:31 2013 (51098C83)
    L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
    bcmwl63a.sys                Sat Jun  1 00:59:47 2013 (51A97FC3)
    bcbtums.sys                 Wed Aug  7 11:11:22 2013 (5202639A)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    exfat.SYS                   Thu Aug 22 07:40:18 2013 (5215F8A2)
    btwampfl.sys                Fri Aug 30 14:32:26 2013 (5220E53A)
    igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
    aswRvrt.sys                 Fri Oct  4 03:48:58 2013 (524E72EA)
    aswVmm.sys                  Fri Oct  4 03:49:05 2013 (524E72F1)
    AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
    aswRdr2.sys                 Fri Oct 11 07:11:37 2013 (5257DCE9)
    aswMonFlt.sys               Thu Oct 31 08:56:09 2013 (52725369)
    aswFsBlk.sys                Thu Oct 31 08:56:15 2013 (5272536F)
    aswSP.sys                   Thu Oct 31 08:57:15 2013 (527253AB)
    aswSnx.sys                  Thu Oct 31 08:57:54 2013 (527253D2)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvpciflt.sys                Tue Mar  4 05:58:52 2014 (5315B1EC)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    nvkflt.sys                  Tue Mar  4 06:12:10 2014 (5315B50A)
    nvvad64v.sys                Fri Mar 21 13:42:58 2014 (532C7A22)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr  2 03:22:41.005 2014 (UTC - 4:00)**************************
    hiber_iaStorA.sys           Sat Sep  1 21:01:24 2012 (5042AFE4)
    nvvad64v.sys                Fri Dec 27 11:41:28 2013 (52BDADB8)
    nvkflt.sys                  Sat Feb  8 10:42:25 2014 (52F65061)
    nvpciflt.sys                Sat Feb  8 10:45:01 2014 (52F650FD)
    nvlddmkm.sys                Sat Feb  8 10:48:31 2014 (52F651CF)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr  1 10:20:20.400 2014 (UTC - 4:00)**************************
    cpuz136_x64.sys             Wed Mar 20 07:05:43 2013 (51499807)
    intelaud.sys                Wed Jul 24 21:06:12 2013 (51F07A04)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys
    http://www.carrona.org/drivers/driver.php?id=WmBEnum.sys
    http://www.carrona.org/drivers/driver.php?id=Ext2Fsd.SYS
    http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
    http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    busenum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=RaInfo.sys
    sscbfs3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=exfat.SYS
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz136_x64.sys
    intelaud.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Win 8.1


    Thank you very much, that is lots of very helpful information. I do use both the Nvidia audio through hdmi and realtek audio daily, so i'd prefer to not uninstall them (and sometimes it is a month in between BSODs, just had been 4 the past 9 days which was more than normal).

    Also, other software like log me in i use sometimes, but i can uninstall it and get it again if needed. Thanks again for your help, i will report back once i've done everything.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You can temporarily disable one or the other to see if that helps (then re-enable both when done testing).
    Others have stated that their research showed problems with both running - I haven't verified the research myself.

    Disabling isn't as effective as uninstalling, as the drivers still load at startup.
    But it still may help you isolate any problems.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Win 8.1


    It has been 2 months since my last BSOD. So i thought i'd follow up and say a huge THANKS! for your help.

    Basically i followed your instructions (except for the realtek audio as i needed to keep using that) and haven't had a BSOD now in 60 days. I think it is safe to called it solved.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm glad to hear that you've solved your BSOD problem.
    Thanks for letting us know!
      My System SpecsSystem Spec

3 different BSODs when system waking from sleep/hibernate
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