Windows 8 and 8.1 Forums


kernel security check failure

  1. #11


    Posts : 10
    windows 8


    thanks,

    i delete the files (i thought i did already)

    but i have one problem. if i want to delete smserial.sys its saya that i can only do so with trustinstaller. i googled how to do this but found not an answer wich works. does somebody can give me the right answer.

    thanks

    Philippe

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Download and install this program (in compatibility mode for Win7) - then uninstall it (link here: CLEVO Driver Download ):
    OTHERS Motorola modem driver for Windows 7 32/64. Moto_W7.zip

    If the driver still doesn't go away, we can try to remove it manually - but only if it shows up in future memory dumps.
    Last edited by usasma; 21 Apr 2014 at 05:32.
      My System SpecsSystem Spec

  3. #13


    Posts : 10
    windows 8


    Thanks a lot:

    i did the installation in in windows 7 mode en de-installed. when searching for smserial.sys it stil pops up on the following location:

    C:\Windows\WinSxS\x86_mdmmotsm.inf_31bf3856ad364e35_6.3.9600.16384_none_0f6101d344dd2863

    I do not know what this means. but if i try to delete it is not possible.

    Philippe
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Don't worry about that copy. It's the copy in C:\Windows\System32\drivers that concerns me.

    But the true test is if it shows up in the memory dumps. Let's wait and see what happens.
    If you get a BSOD, please zip up and upload the contents of C:\Windows\Minidump (you may have to copy it to your desktop in order to zip it up).
      My System SpecsSystem Spec

  5. #15


    Posts : 10
    windows 8


    thanks you so much for your help..

    My daughter wil start using the laptop again although she is very angry with me because of all those BSOD and me not fixing it...teenager..puh
      My System SpecsSystem Spec

  6. #16


    Posts : 5,139
    Win8.1Pro - Finally!!!


    BSOD's are complicated things and there's no definite "fix" for most of them.
    It's a matter of fixing all the known problem areas and then waiting to see if it's successful.

    As for teenagers - there's no definite "fix" for them either
    Wait until they're in their 20's and they know everything better than you!
      My System SpecsSystem Spec

  7. #17


    Posts : 10
    windows 8


      My System SpecsSystem Spec

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kernel security check failure
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