BSOD crash when USB storage device is inserted

L

Legomanu

New Member
Messages
2
Hi

I am having regular problems with BSOD crashes when insert a USB storage device. The problem first arose following reinstalling windows and associated drivers. I have tried updating drivers and deleting and reinstalling the USB drivers but to no avail.

I attach a file containing recent data that is gathered from a crash.

I would be very grateful if someone could analyse the data to identify the problem and suggest any possible solutions.

Thanks
 

My Computer

System One

  • OS
    Windows 8
From your msinfo.32

<Device><![CDATA[Programmable Root Enumerator]]></Device>
<PNP_Device_ID><![CDATA[ROOT\PROGRAMMING_SUPPORT\0001]]></PNP_Device_ID>
<Error_Code><![CDATA[This device is not working properly because Windows cannot load the drivers required for this device.]]></Error_Code>
Click to expand...

The dumpfile BugCheck C2, {7, 1205, 407000e, ffffe00000ac00f0} blames Probably caused by : iaStorF.sys

Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C2, {7, 1205, 407000e, ffffe00000ac00f0}
*** WARNING: Unable to verify timestamp for iaStorF.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorF.sys
GetPointerFromAddress: unable to read from fffff80367150150
GetUlongFromAddress: unable to read from fffff80367150208
Probably caused by : iaStorF.sys ( iaStorF+131e )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001205, (reserved)
Arg3: 000000000407000e, Memory contents of the pool block
Arg4: ffffe00000ac00f0, Address of the block of pool being deallocated
Debugging Details:
------------------

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump
POOL_ADDRESS:  ffffe00000ac00f0 Nonpaged pool
FREED_POOL_TAG:  RstF
BUGCHECK_STR:  0xc2_7_RstF
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER:  from fffff803670953ca to fffff80366f50ca0
STACK_TEXT:  
ffffd000`39655018 fffff803`670953ca : 00000000`000000c2 00000000`00000007 00000000`00001205 00000000`0407000e : nt!KeBugCheckEx
ffffd000`39655020 fffff800`00c1031e : 00000000`00000000 ffffe000`0d095901 ffffe000`0ba19c10 ffffe000`0e192db0 : nt!ExFreePoolWithTag+0x10fa
ffffd000`396550f0 00000000`00000000 : ffffe000`0d095901 ffffe000`0ba19c10 ffffe000`0e192db0 ffffe000`0b813d20 : iaStorF+0x131e

STACK_COMMAND:  kb
FOLLOWUP_IP: 
iaStorF+131e
fffff800`00c1031e ??              ???
SYMBOL_STACK_INDEX:  2
SYMBOL_NAME:  iaStorF+131e
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: iaStorF
IMAGE_NAME:  iaStorF.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4f5e319f
FAILURE_BUCKET_ID:  0xc2_7_RstF_iaStorF+131e
BUCKET_ID:  0xc2_7_RstF_iaStorF+131e
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:0xc2_7_rstf_iastorf+131e
FAILURE_ID_HASH:  {f7fa26b6-6e68-69b5-7668-84d625b41a69}
Followup: MachineOwner

The IaStorf.sys is Driver Description: Intel RST (Rapid Storage Technology) Filter driver

Please update this driver from the CLEVO site your model is W35_37ET and choice drivers all
CLEVO - Download .

Look for the windows 8 driver, Please also update all your other drivers to the latest versions.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Thank you. I tried this but unfortunately it didn't solve the issue, I have re-installed Windows 8 and the problem has been solved. But thank you for putting the time and effort in to try and solve the issue.
 

My Computer

System One

  • OS
    Windows 8
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