Windows 8 and 8.1 Forums


BSOD crash when USB storage device is inserted

  1. #1


    Posts : 2
    Windows 8

    BSOD crash when USB storage device is inserted


    Hi

    I am having regular problems with BSOD crashes when insert a USB storage device. The problem first arose following reinstalling windows and associated drivers. I have tried updating drivers and deleting and reinstalling the USB drivers but to no avail.

    I attach a file containing recent data that is gathered from a crash.

    I would be very grateful if someone could analyse the data to identify the problem and suggest any possible solutions.

    Thanks

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    From your msinfo.32

    <Device><![CDATA[Programmable Root Enumerator]]></Device>
    <PNP_Device_ID><![CDATA[ROOT\PROGRAMMING_SUPPORT\0001]]></PNP_Device_ID>
    <Error_Code><![CDATA[This device is not working properly because Windows cannot load the drivers required for this device.]]></Error_Code>
    The dumpfile BugCheck C2, {7, 1205, 407000e, ffffe00000ac00f0} blames Probably caused by : iaStorF.sys

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck C2, {7, 1205, 407000e, ffffe00000ac00f0}
    *** WARNING: Unable to verify timestamp for iaStorF.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorF.sys
    GetPointerFromAddress: unable to read from fffff80367150150
    GetUlongFromAddress: unable to read from fffff80367150208
    Probably caused by : iaStorF.sys ( iaStorF+131e )
    Followup: MachineOwner
    ---------
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 0000000000001205, (reserved)
    Arg3: 000000000407000e, Memory contents of the pool block
    Arg4: ffffe00000ac00f0, Address of the block of pool being deallocated
    Debugging Details:
    ------------------
    
    DUMP_FILE_ATTRIBUTES: 0x8
      Kernel Generated Triage Dump
    POOL_ADDRESS:  ffffe00000ac00f0 Nonpaged pool
    FREED_POOL_TAG:  RstF
    BUGCHECK_STR:  0xc2_7_RstF
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    LAST_CONTROL_TRANSFER:  from fffff803670953ca to fffff80366f50ca0
    STACK_TEXT:  
    ffffd000`39655018 fffff803`670953ca : 00000000`000000c2 00000000`00000007 00000000`00001205 00000000`0407000e : nt!KeBugCheckEx
    ffffd000`39655020 fffff800`00c1031e : 00000000`00000000 ffffe000`0d095901 ffffe000`0ba19c10 ffffe000`0e192db0 : nt!ExFreePoolWithTag+0x10fa
    ffffd000`396550f0 00000000`00000000 : ffffe000`0d095901 ffffe000`0ba19c10 ffffe000`0e192db0 ffffe000`0b813d20 : iaStorF+0x131e
    
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    iaStorF+131e
    fffff800`00c1031e ??              ???
    SYMBOL_STACK_INDEX:  2
    SYMBOL_NAME:  iaStorF+131e
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: iaStorF
    IMAGE_NAME:  iaStorF.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f5e319f
    FAILURE_BUCKET_ID:  0xc2_7_RstF_iaStorF+131e
    BUCKET_ID:  0xc2_7_RstF_iaStorF+131e
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0xc2_7_rstf_iastorf+131e
    FAILURE_ID_HASH:  {f7fa26b6-6e68-69b5-7668-84d625b41a69}
    Followup: MachineOwner
    The IaStorf.sys is Driver Description: Intel RST (Rapid Storage Technology) Filter driver

    Please update this driver from the CLEVO site your model is W35_37ET and choice drivers all
    CLEVO - Download .

    Look for the windows 8 driver, Please also update all your other drivers to the latest versions.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Thank you. I tried this but unfortunately it didn't solve the issue, I have re-installed Windows 8 and the problem has been solved. But thank you for putting the time and effort in to try and solve the issue.
      My System SpecsSystem Spec

BSOD crash when USB storage device is inserted
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