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BSOD System_Service_Exception Crash Windows 8.1

  1. #1


    Posts : 8
    Windows 8.1

    BSOD System_Service_Exception Crash Windows 8.1


    Hello guys i bought this laptop Lenovo G505S from futureshop two weeks ago and this BSOD crash is annoying me, i have read that i should attach the dump file here. please help me solve this problem. thank you

      My System SpecsSystem Spec

  2. #2


    Hi

    The only one crash dump you uploaded blames AVG as the reason behind the crash.

    Code:
    BugCheck 3B, {c0000005, fffff80122ec0a2d, ffffd00029d0ecd0, 0}
    
    
    Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avgidsdrivera.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
    Probably caused by : avgidsdrivera.sys ( avgidsdrivera+25f81 )

    Please uninstall AVG and then run the cleaning tool to remove the remnants.

    http://download.avg.com/filedir/util..._2014_4116.exe

    I recommend Bitdefender free for protection - Free Antivirus Software - Download Bitdefender Antivirus Free


    If the BSOD continues, please follow instructions from the below link and attach the diagnostic tool's output with next reply.

    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1


    Quote Originally Posted by Anshad Edavana View Post
    Hi

    The only one crash dump you uploaded blames AVG as the reason behind the crash.

    Code:
    BugCheck 3B, {c0000005, fffff80122ec0a2d, ffffd00029d0ecd0, 0}
    
    
    Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avgidsdrivera.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
    Probably caused by : avgidsdrivera.sys ( avgidsdrivera+25f81 )

    Please uninstall AVG and then run the cleaning tool to remove the remnants.

    http://download.avg.com/filedir/util..._2014_4116.exe

    I recommend Bitdefender free for protection - Free Antivirus Software - Download Bitdefender Antivirus Free


    If the BSOD continues, please follow instructions from the below link and attach the diagnostic tool's output with next reply.

    Blue Screen of Death (BSOD) Posting Instructions
    ok ty
      My System SpecsSystem Spec

  4. #4


    Posts : 8
    Windows 8.1


    Hello, my pc crashed again twice one after another. heres the folder from sf_diagnostic tools.
    Last edited by adequate; 10 Apr 2014 at 21:50.
      My System SpecsSystem Spec

  5. #5


    Posts : 660
    windows 8.1


    Your latest dumpfiles blame Probably caused by : nwifi.sys. When aWindows/system driver nwifi.sys is blamed when experiencing a BSOD
    it's most likely not the problem. Most of the time further analysis is neededto determine the actual cause.
    The driver that is mentioned in the dumpfile is athwbx.sys. This is the driver for your Qualcomm Atheros AR956x Wireless Network Adapter.
    Please update to this windows 8.1 compatible driver from here Drivers for Atheros AR956x and Windows 8


    Code:
     ******************************************************************************
     *                                                                             *
    *                        Bugcheck Analysis                                    *
     *                                                                             *
    
    IRQL_NOT_LESS_OR_EQUAL (a)
     An attempt was made to access a pageable (or completely invalid) address at an
     interrupt request level (IRQL) that is too high.  This is usually
     caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
     Arguments:
     Arg1: 0000000000001010, memory referenced
     Arg2: 0000000000000002, IRQL
     Arg3: 0000000000000000, bitfield :
      bit 0 : value 0 = read operation, 1 = write operation
      bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
     Arg4: fffff80088483ada, address which referenced memory
    Debugging Details:
     ------------------
    
     READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8008876b150
     GetUlongFromAddress: unable to read from fffff8008876b208
      0000000000001010 Nonpaged pool
    CURRENT_IRQL:  2
    FAULTING_IP: 
     nt!IoFreeMdl+3a
     fffff800`88483ada 0fb74810        movzx   ecx,word ptr [rax+10h]
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  AV
    PROCESS_NAME:  System
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    TRAP_FRAME:  ffffd000205203e0 -- (.trap 0xffffd000205203e0)
     NOTE: The trap frame does not contain all registers.
     Some register values may be zeroed or incorrect.
     rax=0000000000001000 rbx=0000000000000000 rcx=0000000000000001
     rdx=ffffd000205c8180 rsi=0000000000000000 rdi=0000000000000000
     rip=fffff80088483ada rsp=ffffd00020520570 rbp=0000000000000000
      r8=ffffe00004df5c30  r9=0000000000000000 r10=ffffe00003951d40
     r11=ffffd00020520560 r12=0000000000000000 r13=0000000000000000
     r14=0000000000000000 r15=0000000000000000
     iopl=0         nv up ei ng nz na pe nc
     nt!IoFreeMdl+0x3a:
     fffff800`88483ada 0fb74810        movzx   ecx,word ptr [rax+10h] ds:00000000`00001010=????
     Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff800885777e9 to fffff8008856bca0
    STACK_TEXT:  
     ffffd000`20520298 fffff800`885777e9 : 00000000`0000000a 00000000`00001010 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
     ffffd000`205202a0 fffff800`8857603a : 00000000`00000000 ffffe000`04c41270 ffffd000`20520800 ffffd000`205203e0 : nt!KiBugCheckDispatch+0x69
     ffffd000`205203e0 fffff800`88483ada : ffffe000`04c41270 ffffe000`01bdfe80 ffffe000`05178740 fffff800`00acfcd0 : nt!KiPageFault+0x23a
     ffffd000`20520570 fffff800`03eb962c : 00000000`00000000 ffffe000`05178770 ffffe000`01bdfe80 ffffe000`05178740 : nt!IoFreeMdl+0x3a
     ffffd000`205205a0 fffff800`03ebcee9 : 00000000`00000000 ffffd000`20520700 fffff800`03ebcecc fffff800`00acfcd0 : nwifi!Dot11SendCompletion+0x44
     ffffd000`205205d0 fffff800`00ac76b0 : 00000000`00000000 ffffd000`20520700 fffff800`01789c94 00000000`00000000 : nwifi!Pt6SendComplete+0x1d
     ffffd000`20520600 fffff800`02cf5891 : ffffe000`021a11a0 ffffe000`00e06d10 ffffd000`20520848 00000000`00000000 : ndis!NdisMSendNetBufferListsComplete+0x1e0
     ffffd000`20520770 ffffe000`021a11a0 : ffffe000`00e06d10 ffffd000`20520848 00000000`00000000 fffff800`02c99050 : athwbx+0x29d891
     ffffd000`20520778 ffffe000`00e06d10 : ffffd000`20520848 00000000`00000000 fffff800`02c99050 ffffe000`00e06d10 : 0xffffe000`021a11a0
     ffffd000`20520780 ffffd000`20520848 : 00000000`00000000 fffff800`02c99050 ffffe000`00e06d10 ffffe000`025e1030 : 0xffffe000`00e06d10
     ffffd000`20520788 00000000`00000000 : fffff800`02c99050 ffffe000`00e06d10 ffffe000`025e1030 ffffe000`00e06d10 : 0xffffd000`20520848
    
     STACK_COMMAND:  kb
    FOLLOWUP_IP: 
     nwifi!Dot11SendCompletion+44
     fffff800`03eb962c 4883eb18        sub     rbx,18h
    SYMBOL_STACK_INDEX:  4
    SYMBOL_NAME:  nwifi!Dot11SendCompletion+44
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nwifi
    IMAGE_NAME:  nwifi.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  52303879
    IMAGE_VERSION:  6.3.9600.16401
    BUCKET_ID_FUNC_OFFSET:  44
    FAILURE_BUCKET_ID:  AV_nwifi!Dot11SendCompletion
    BUCKET_ID:  AV_nwifi!Dot11SendCompletion
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:av_nwifi!dot11sendcompletion
    FAILURE_ID_HASH:  {2d413e1e-c1bb-ee9d-24bd-deab61aa3083}
    Followup: MachineOwner


    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
    Note: first check the support/driver downloadsite of your OEM model or system for the latest windows 8.1 drivers. Your model is Lenovo G505s Drivers and software - Lenovo G505s Notebook

    LhdX64 fffff800`01129000 fffff800`01137000 Mon Jan 11 16:06:58 2010 (4b4b3e92) 0001784c LhdX64.sys
    Driver Description: Lenovo HD Disk Driver Driver Update Site: Lenovo Support - Drivers & Software (US)

    idmwfp fffff800`03fb4000 fffff800`03fdd000 Thu Jun 09 17:46:28 2011 (4df0ead4) 00028456 idmwfp.sys
    Driver Description: Internet Download Manager
    Driver Update Site: Internet Download Manager: the fastest download accelerator

    usbfilter fffff800`02f6d000 fffff800`02f7e000 Wed Aug 29 03:27:12 2012 (503d6ff0) 00016b8f usbfilter.sys
    Driver Description: AMD USB Filter Driver (likely part of the chipset drivers)
    Driver Update Site: Support & Drivers

    btath_lwflt fffff800`03de5000 fffff800`03dfd000 Fri Nov 02 06:35:44 2012 (50935bb0) 000209c1 btath_lwflt.sys
    btath_hcrp fffff800`03493000 fffff800`034df000 Tue Dec 18 10:54:54 2012 (50d03d6e) 0002e794 btath_hcrp.sys
    btath_bus fffff800`02a4b000 fffff800`02a58000 Mon Jan 21 10:18:42 2013 (50fd07f2) 00011722 btath_bus.sys
    btath_rcp fffff800`03d99000 fffff800`03de5000 Fri Jun 21 11:11:54 2013 (51c418da) 0003154d btath_rcp.sys

    Driver Description: Atheros Bluetooth Driver
    Driver Update Site: ATHEROS drivers for Microsoft Windows (Atheros?????) or ATHEROS drivers for Microsoft Windows (Atheros?????)

    AODDriver2 fffff800`03f82000 fffff800`03fb4000 Wed Nov 21 08:44:04 2012 (50ac8644) 0000f4b5 AODDriver2.sys
    Driver Description: AMD Overdrive; also in EasyTune6 for Gigabyte motherboard Known BSOD issues in Win7 Part of AMD Fuel Location: C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys
    Driver Update Site: Raid. Frag. Dominate your games. | GAME.AMD.COM

    AcpiVpc fffff800`02fd5000 fffff800`02fed000 Sun Feb 17 02:52:02 2013 (512037c2) 00009e3e AcpiVpc.sys
    Driver Description: Lenovo ACPI Virtual Power Controller
    Driver Update Site: Lenovo Support - Home (US)






      My System SpecsSystem Spec

  6. #6


    Posts : 8
    Windows 8.1


    thank you very much lifetec for your reply but i cant find updates nor the program responsible for the driver so i can uninstall it:
    Lenovo HD Disk Driver
    AMD USB Filter Driver
    Lenovo ACPI Virtual Power Controller

    also is it a good idea to change my os to windows 7 because i think i wont have any bsod problem in that or format it back to factory settings?
      My System SpecsSystem Spec

  7. #7


    Posts : 660
    windows 8.1


    Your latest dumpfiles all pointed to network related problems.
    Now you have updated your wireless and bluetooth drivers i suspect your system will be stable.

    It could be that the Lenovo disk and virtual power power controller and AMD usb are the latest drivers and that these drivers will also work with windows 8.1. The latest version for the Lenovo Energy Management Driver for Windows 8 is 8.0.2.4.

    Do you still have bsod after updating the drivers?
    My advice stay with windows 8.1 and see how it develops.
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    Windows 8.1


    I got another BSOD after i updated the the Qualcomm Atheros AR956x Wireless Network Adapter and i uninstalled Internet Download Manager. I cant update my bluetooth since its already using the latest driver but i found something interesting i saw on the events tab on my Atheros Bluetooth Driver that the Device was deleted on 1/23/14 but it says on the Device status that "This device is working properly" should i reinstall the the driver for it? because that might be the problem. I also updated the Lenovo Energy Management Driver to 8.0.2.4.
      My System SpecsSystem Spec

  9. #9


    Posts : 660
    windows 8.1


    I would uninstal the driver and then manually update the driver to the latest version you have downloaded.('Don't let windows automatic install the driver).
    The latest atheros bluetooth driver is Qualcomm Atheros Bluetooth driver for Windows 8.1 (32/64bit) - v8.0.1.305.

    Please could you upload a new SF diagnostic with your latest dumpfile, so we can analyze the bsod.
      My System SpecsSystem Spec

  10. #10


    Posts : 8
    Windows 8.1


    Ok i reinstalled my bluetooth driver and it also crashed before i do that without the bsod it just restart by itself. I also want to add that i did a 800mb+ windows 8.1 update maybe that's why. thank you very much.
      My System SpecsSystem Spec

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BSOD System_Service_Exception Crash Windows 8.1
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